Called to make my Carshield payment. I was asked why I'm I calling. That's stupid either I'm calling to make a payment or something else. Your customer service representative should not try to sel... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Everything was great. The only thing that could be better is the communication between your customer service personnel and the repair shop. They told me one thing and they told them something differ... See more
From talking to the receptionists to the whom I spoken to several times All where truly warm and kind and courteous. I would welcome carshield to all family and friends they are the real Deal. and I... See more
Company replied
I have been a member for a long time and just added another vehicle yesterday and spoke with Clark did a great job, and today I spoke with Christina and told me about a promotion if we paid 6 mos in a... See more
Company replied
Company details
Written by the company
Buying a car is a big deal, and having the right protection is just as important. A vehicle service contract from CarShield saves you from unexpected and expensive covered auto repairs. You'll get peace of mind knowing you're covered. A vehicle service contract can save your wallet as auto repair costs keep climbing. At CarShield, we're here to make sure you have all the support and security you need for your car, ensuring you're prepared for any surprises down the road.
Contact info
339 Mid Rivers Mall Dr., 63376, St. Peters, United States
- 1-800-974-9385
- info@carshield.com
- carshield.com
4.1
Great
56K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from CarShield
We're so glad to hear that you had a positive experience with our team! We strive to provide excellent service, and your feedback is greatly appreciated.
The place I was told to take my car…
The place I was told to take my car really did nothing it work for two days now I got same problem very upset will be calling them tomorrow Monday morning
August 17, 2026
Reply from CarShield
We understand why you’re upset, especially after expecting the repair to resolve the problem. While repair facilities manage the work they perform, we know having the same issue return so quickly is concerning. Please contact Customer Service at 1-800-587-4162 so our team can review the situation with you, answer any questions, and help determine the best next steps. We want to make sure you have the information and assistance you need moving forward.
You are good
You are good. I had only a claim in years. No discount for good customer service who drives this car maybe 500 miles a year or less?
August 22, 2026
Reply from CarShield
We appreciate the kind words and your continued time with CarShield! We understand you have questions about pricing based on how little the vehicle is driven. Please contact Customer Service at 1-800-587-4162 so our team can review your account with you and discuss any options that may be available.
My car was in for a major repair
My car was in for a major repair. It took over 30 days to get my car back. I rented a car. The guy told me he had a rental license and then later on found out he did not have a rental license. I paid over $5000 for this rental for the month that I needed a car. I appealed to Car Shield to make an exception and they refused.
June 18, 2026
Reply from CarShield
Gregory, we understand there was a lot involved with this repair, especially with your vehicle being unavailable for an extended period and the added rental expense. We apologize for the delays during the process. Because this involved a major engine repair, additional verification was needed to determine the cause of failure.
For the rental to be reviewed further, documentation of the company’s rental license and an itemized invoice showing the charges and taxes are still needed. Please contact Customer Service at 1-800-587-4162 if you’d like to review the claim and rental situation further. We’re happy to go through the details with you and provide any clarification you need.
Have not how do you use it yet I don't…
Have not how do you use it yet I don't know how a mother got marked it all should have been great no problems.
August 23, 2026
Unprompted review
Reply from CarShield
Walter, we’re happy to hear everything has gone smoothly so far! Even though you haven’t needed to use your coverage yet, you can feel confident knowing our team is ready to help when the time comes. If you have any questions along the way, please contact Customer Service at 1-800-587-4162.
Reply from CarShield
We love hearing this! Thank you for choosing us and sharing such a positive review. If there’s ever anything we can help with, please don’t hesitate to reach out.
The car rental should be available as…
The car rental should be available as long as a creditable mechanic shop has your car at least 2 weeks to give the customer time to find a ride to and from work. Some of us don't have money to get a Lift or Uber everyday, sometimes the bus don't go where you need to be drop off. Some parts on the car should be paid for at least one time like my Struts and Shocks I can't afford to pay for that and that's why I chose Carshield.
August 21, 2026
Reply from CarShield
Brenda, we understand why both the rental time and repair costs are important concerns. Rental assistance is provided according to the benefits outlined in your contract, while repair coverage depends on the specific parts listed for coverage. We appreciate your feedback about where you feel those benefits could be improved. If you have questions about your recent claim, please contact Customer Service at 1-800-587-4162 so our team can review the authorized repairs and coverage details with you.
Great customer service and good help
August 21, 2026
Reply from CarShield
We appreciate the great feedback! It’s wonderful to know you felt well taken care of by our Customer Service team. We’re only a call away if you need anything else.
Reply from CarShield
We're so pleased to hear that our agent provided you with such a professional and courteous experience. Thank you for sharing your positive feedback with us!
Still waiting on a decision on my car
Still waiting on a decision on my car! They are sending an inspector to the mechanic shop.
August 19, 2026
Unprompted review
Reply from CarShield
We appreciate your patience while the claim is being reviewed. An inspection has been requested to help gather the information needed for the next step. If you have questions or would like the latest update, please contact Customer Service at 1-800-587-4162. We’re here to help keep the process clear along the way.
car Shield decides what they will pay…
car Shield decides what they will pay for and what they won’t pay for and it doesn’t necessarily comply with your agreement after they refuse to pay your claim and you cancel, they will harass you for months claiming you never cancel location of such fact. Any effort to correct them and stop the harassing phone calls results in further harassment by aggressive and abusive collection agents working for this company. This is a horrible company to do business with go elsewhere.
Even after calling their customer service number in response to this post I continue receiving collection calls. Another call to their Customer Service resulted in the same promise already broken that the accounts were corrected. L
August 21, 2026
Unprompted review
Reply from CarShield
Daniel, we apologize for the concerns you have regarding your claim and the ongoing calls. Claim decisions are based on the coverage and terms outlined in your contract, and we would be happy to review the claim with you and answer any questions about how your coverage applies.
Regarding the calls, our review indicates that the payment was stopped; however, the cancellation process was not fully completed because we still need to discuss the required cancellation information with you. As a result, you may continue to receive payment-related communications.
Please contact our Customer Service team at 1-800-587-4162 so we can help complete the process and address any remaining concerns.
Great customer service
Great customer service. The representative answered all my questions with a great deal of professionalism .
August 14, 2026
Reply from CarShield
We appreciate the kind words about our Customer Service team! Knowing your questions were answered with care and professionalism means a lot to us. If there’s anything else you’d like to know, please don’t hesitate to reach out.
This warranty is a complete rip-off
This warranty is a complete rip-off. First I was asked to pay $400 out-of-pocket. Then, I was asked to pay another $1000 out-of-pocket for stuff that was supposed to be covered. I would not recommend this company to anyone. Byers beware, stay away unless you wanna be ripped off
August 22, 2026
Unprompted review
Reply from CarShield
Ronald, we understand why unexpected out of pocket costs would raise concerns and want to provide some clarity. Coverage and claim payments are determined by the terms of each customer’s contract, including the specific repairs, applicable deductible, and costs eligible for coverage.
Unfortunately, we weren’t able to locate an account with the information provided in your review. Please reply with your contract number or contact Customer Service at 1-800-587-4162 so we can review the claim with you, explain the cost breakdown, and address any questions or concerns you may have.
I just started with car shield and the…
I just started with car shield and the people I have worked with have been great helping me with all my questions
August 14, 2026
Reply from CarShield
Welcome to CarShield, Charlie! We’re happy to hear you’re off to a great start and that our team has made getting your questions answered easy. If anything else comes up, Customer Service is just a call away at 1-800-587-4162 and ready to help.
One would think the older vehicles
One would think the older vehicles, the more things that need coverage. Not the newer models.
August 14, 2026
Reply from CarShield
Darlene, we appreciate you sharing your thoughts with us. We continually work to strengthen our coverage options and provide qualifying vehicles with the most comprehensive protection available.
If you have questions about your vehicle or would like to better understand the coverage options available to you, please contact Customer Service at 1-800-587-4162. Our team is happy to go over the details and answer any questions you may have.
Good service
The customer service reps were great. The tow service was not as prompt within an hour. I had to call service back again and told it would be another half an hour at least. The tow driver was nice and professional.
August 14, 2026
Reply from CarShield
Thank you for sharing both the positives and where things could have gone better. We’re happy our team and the tow driver took good care of you, and we appreciate your feedback about the wait time. If you have any remaining questions or concerns, please don’t hesitate to reach out.
Reply from CarShield
Thank you for sharing your experience, Debbie! We’re pleased everything went well and that you received the assistance you needed. If there’s anything else you’d like help with or any more questions come up, please feel free to reach out.
Service representative was very polite…
Service representative was very polite and was able to answer all of my questions to my satisfaction.
August 20, 2026
Reply from CarShield
We appreciate you taking a moment to share your feedback with us. If any more questions come up along the way, please give us a call. We’ll be happy to go over them with you and provide any answers you need.
I had the gold membership
I had the gold membership. The contract stated it covered the engine. I was told that the camshaft wasn't covered. There was also a 10 million ftc settlement for not covering the parts.
August 21, 2026
Unprompted review
Reply from CarShield
Nick, we recognize why this would raise questions about your coverage. Each contract outlines the specific components that are eligible for coverage, including those related to the engine. Please reply with your contract number or contact Customer Service at 1-800-587-4162 so we can review your plan with you and make sure your questions and concerns are fully addressed.
Your company is a ripoff
August 20, 2026
Reply from CarShield
Tracey, we’re concerned to hear your experience left you feeling this way. Please contact Customer Service at 1-800-587-4162 so we can better understand what happened, review your concerns with you, and provide any answers or clarification you may need.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.