Carsoflondon Reviews 4

Very disappointed with my experience with Grant Letzer from Edgware who owns Cars of London Churchill House, 120 Bunns Lane, London, London, NW7 2AS.
He was friendly and charming at the start, but once the car was purchased and problems arose, his attitude completely changed. I received no proper support or accountability when issues appeared.

Based on my experience, I would not recommend buying a car from him

I bought a Land Rover Freelander 2 in December 2024 from Cars of London. Everything went smoothly, and the car was delivered free to my home. It, however, turned out that the Freelander wasn't actually working as a 4x4, only with power to the front wheels, as I got stuck in a slightly muddy field. I was advised I didn't need to tax the vehicle, but as this is not legal, I did tax it. In fairness to Grant, he took the car back in January, with no quibbles. I then attempted to obtain the tax refund from DVLA, which has been an ongoing saga, as Grant never registered the vehicle in my name. Since I wasn't officially the owner, I also needed Cars of London to confirm that it had been registered to me, which they haven't done after various emails. He sold the car less than a week later, presumably as a 4x4, as a recent email from him stated that the 4x4 fault had never been proven; there was no need to add this detail to the email.

Grant was extremely helpful and professional from start to finish. He was not pushy in any way and the car was absolutely immaculate. He even delivered the vehicle free of charge! Excellent service with a smile 😃

Think twice before buying from Cars of London…
The single worst experience that I have ever had. How this company has such high review is beyond me. The warranty isn’t worth the paper that it is photocopied on to. Any work that cons of London promise to do before receiving your defective vehicle will not have been done, even if they claim that it has. Grant with give you all the talk of an 80’s car salesman and the aftercare of one too. I’m sure he’ll have excuses ready to write in response to this review as he has a lot to say. All the talk, none of the walk. BUYER BEWARE! When the problems start with your new vehicle, they will offer you a refund but not follow through and instead insist that you take him to court.