Carsunder3000 Reviews 

1,218
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 142 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly, helpful, and professional staff, who make the car buying process easy and stress-free. Reviewers frequently highlight the excellent service and smooth user experience, appreciating the lack of sales pressure and clear communication. Many people are happy with their affordable and reliable car purchases, often noting the good selection. However, some customers also noted significant mechanical problems with their vehicles shortly after purchase. Additionally, concerns were raised regarding the quality of service documentation or MOTs, and some experienced unhelpful after-sales support when issues arose.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Customers had positive experiences with service, often highlighting the helpfulness and professionalism of... See more

Product

Clients share ambiguous opinions on product, with many expressing satisfaction with their purchases, noting... See more

User experience

Reviewers consistently report positive feedback about the user experience, often describing it as smooth,... See more

Customer service

Consumers find customer service to be positive, with many praising the helpfulness and professionalism of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really friendly staff, all questions answered honestly. Despite being really busy, Ben and the rest of the staff were very attentive. Smooth transaction when sorting the financial side of things with... See more

Company replied

Rated 5 out of 5 stars

i must admit james from cars under £3000 was spot on communicated the whole time made sure any issues were fixed before the car was picked up. really down to earth man made the whole buying experience... See more

Company replied

Rated 5 out of 5 stars

Josh was really helpful when buying my first car, there was a good selection and we were able to look around in our own time. We were able to test drive and he answered all our questions without feeli... See more

Company replied

Rated 5 out of 5 stars

We’ve had many cars from here over the years and every time we are always impressed with the customer service and friendliness as well as the selection and quality of cars. Super knowledgeable guys wh... See more

Company replied


Company details

  1. Used Car Dealer

Written by the company

If you are looking for great savings on quality used cars and vans in the Rayleigh area, then you have reached the right place. Cars Under £3,000 are a specialist used car and van dealer based in Essex. We are proud to offer you a first class customer service and very competitive pricing, so please browse our stock list. At Cars Under £3,000, we stock a range of used cars and vans to suit all budgets and lifestyles so we are sure to have the right car or van for you. If you are looking for a second hand car or van in Rayleigh, then don't delay, call us today. In order to offer cars and vans to suit everyone we make sure that we update our stocklist regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website. We offer advice on vehicles and vehicle maintenance and our friendly staff will go the extra mile to guarantee that you receive the advice and support you need. At Cars Under £3,000 we don't just sell cars and vans, we do everything possible to get you on the road with your perfect vehicle. Why not come along to our dealership in Rayleigh? We look forward to meeting you!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,218)

133 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Made a breeze by Bailey

After a horrible experience at a previous dealership carsunder 3000 was amazing. Bailey spoke to me via the phone the day before, explained what would happen and the next day met me at the dealership and made things a breeze, small things like mindless chatter on test drive made me at ease and truly was a great experience made all the better by Bailey.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Think twice

I would strongly advise anyone to think twice before buying from Cars Under 3000.
I purchased a car from them in July 2025 and paid an extra £500 for a warranty, believing it would give me peace of mind. Fast forward just seven months and the car is already having serious issues, going into limp mode.
When I bought the car, I was told if there were any problems I could bring it back to them. Now that there are problems, they suddenly don’t want to look at it. I was told to take it to Halfords, as they are apparently the approved garage for the warranty — but they can’t carry out the required work. Then I was told any VAT-registered garage could do the repairs. Still no progress.
Cars Under 3000 said they would call me back to resolve this. I’m still waiting.
At this point, it feels like I paid £500 for a useless piece of paper and a car that only lasted seven months before developing faults. Extremely disappointing experience and very poor aftercare. Once they’ve got your money, don’t expect much support.
Would not recommend.

February 24, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Hi Kevin,
We’re sorry to hear you’re experiencing an issue.

To clarify, this is a used vehicle purchased in July 2025, and the fault you refer to has occurred around 7 months after purchase. At this stage we have not been provided with a diagnosis, mileage covered since purchase, or details of the cause of the issue.

This is exactly why we recommend taking out a warranty. The £500 warranty you purchased is provided and administered by the warranty company, and any diagnosis/repairs must be arranged directly through them, in line with the policy documentation supplied at purchase.

If Halfords are unable to carry out the work, the next step is for the warranty provider to authorise an alternative repairer and approve the claim.

We replied to your email and attempted to contact you by phone/WhatsApp to explain the correct process; however, we have not been able to engage with you.

Please contact the warranty company directly using the details on your policy documents to progress your claim.

Cars Under 3000

Rated 5 out of 5 stars

Great experience buying a used car…

Great experience buying a used car here. Chris was great. Really helped without being pushy or putting on any pressure. He didn’t use the hard-sell at all but used his knowledge to help and advise.

February 21, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you Laura

Rated 4 out of 5 stars

Helpful and quick

Although there have been a few issues with my car, the team were very helpful and resolved everything quickly. Rik made the process smooth and stress-free.

February 17, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you Lily

Rated 5 out of 5 stars

Fantastic!!!!!

Such helpful, friendly staff - makes purchasing a car so easy.
Dean was fantastic couldn’t recommend enough!!!

February 15, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you Bethany

Rated 1 out of 5 stars

After sales is awful

After sales is awful. Would not trust them to fix your car.
Actually causes more problems to my car and did not fix the radiator that needed replacing, but forced a brake fluid cap onto coolant tank instead.

February 9, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you for your review Tiffany. We’re sorry to hear how frustrated you’re feeling and understand how upsetting vehicle issues can be.

We have discussed this matter with you directly. The vehicle was supplied eight months ago, and the clutch concern has been assessed by both ourselves and the warranty provider, who have confirmed it is considered wear and tear and therefore not covered.

Regarding the additional comments raised, we have no evidence or records to support that incorrect or unsafe repairs were carried out. We always act in our customers’ best interests and follow standard workshop procedures.

We remain happy to review any independent report should you wish to provide one.

Kind regards,
Cars Under 3000

Rated 5 out of 5 stars

Have used these guys many times and…

Have used these guys many times and never had anything but amazing service and kind and helpful staff members! Highly recommend for high quality, reasonably priced cars.

January 16, 2026
Unprompted review
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Reply from Carsunder3000

Thank you Sophie !

Rated 5 out of 5 stars

Easy process

Such an easy process, great car at a reasonable price. Staff were great help!

February 1, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you Molly !

Rated 1 out of 5 stars

THEY DO NOT HAVE LOG BOOKS!!!!!

THEY DO NOT HAVE LOG BOOKS!!!!!
Whilst the staff and manager are friendly and happy to help, the teenager who was helping us, never seemed available. next the car we looked at had some significant damage that appeared to be where someone had tried to steal the car, apprently they had not noticed parts of plastic missing and the huge scratches but they will fix it. so we continued, service history a little dodgy but not their fault. when we was ready to pay my husband asked for the log book first he already had asked if they had one. The teenager proceeded to give my husband a piece of paper. Obviously my husband explained that is not a Log book and that he would be unable to tax the car. The teenager tried to state that it was but go to the post office to tax it which you can not do without the v5 number ON THE LOG BOOK! He offered to tax the car for us but too much didn't add up at this point so walked away. Apparently this also happened with my daughters boyfriend. NO LOG BOOK! This is why they are happy to tax the car for you but you have to pay the tax. You have to order the log book, which then means you wait months for a new one and you have to pay for that. In all the years of buying cars we have never come across this.

January 30, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you for your feedback Dannie
We’re sorry to hear you were unhappy with your experience. Some vehicles we source do not always come with the V5 log book at point of sale, as they are purchased from suppliers where this document is not always present. While not ideal, this is a legal and common process, and a DVLA V62 form allows the new keeper to apply for the V5 and tax the vehicle immediately, including at selected Post Offices.

We did offer to tax the vehicle on your behalf and to rectify the cosmetic trim issue prior to purchase. Our team also stayed after hours to assist and explain the process.

We respect your decision not to proceed and appreciate your feedback.

Rated 5 out of 5 stars

Great service

Great service. Made the purchase of my new car an easy experience. Very friendly without being pushy. Left to look over the vehicle with no rush. Couldn't be happier.

January 25, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you Ben !

Rated 5 out of 5 stars

Excellent !!!

If we could give 10 stars we would.
We bought a Porsche from here and we can only say that the staff and customer service was exceptional from start to finish.
Taylor initially showed us the car and was beyond excellent.
We were then over seen by Michael the general manager who was outstanding and dealt with everything that we asked for. He went above and beyond for us.
This company was a pleasure to do business with and we would highly recommend them and will definitely return for any further cars needed.
And a personal thank you to the owner.
Thank you...
Sharon and Ian

January 3, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you Sharon !

Rated 5 out of 5 stars

Easy Peasy

Really friendly staff, all questions answered honestly. Despite being really busy, Ben and the rest of the staff were very attentive. Smooth transaction when sorting the financial side of things with Rik. We've used this company before and would definitely use again and recommend to others.

January 10, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you Melissa !

Rated 5 out of 5 stars

Great experience

Great experience, Rik and Adam were great at helping us find a new car and getting everything ready for us to drive away

January 10, 2026
Unprompted review
Carsunder3000 logo

Reply from Carsunder3000

Thank you Lauren !

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