CarSupermarket.com Reviews 

Great service from start to finish couldn't rate Shams and the team higher. Would recommend and really happy with the car

The service I have received from Car Supermarket has been second to none. From initial delivery of my car, through to the after-care from Courtney and Daniel in Services, it has been exceptional. I would definitely buy from them again and recommend them to family and friends.

CarSupermarket.com Birmingham were really helpful and I'd recommend them because Joe helped me find my desired vehicle within my budget. He also made sure the vehicle had all the features I wanted. He explained the entire process to me very clearly and was always helpful whenever I visited. I found him to be very patient, polite, and understanding of his customers' needs and circumstances.

Overall, I have been very pleased with his assistance. I would definitely recommend this place to my friends and family and encourage them to visit this dealership when looking for a car.

My experience at CarSupermarket.com Grimsby was positive because everything went smoothly. The car was brought in for us and was perfect. We were kept up to date along the process up to collecting the car.
Would highly recommend saul to anyone looking at buying a new car

Great staff, very accommodating and friendly.

Everything thing was good.

Easy no fuss process, no hard sell of overprice upgraded warranty or paint protection. Car was well prepared and as described.

CarSupermarket.com Hessle were helpful because the whole experience was quick and easy. Also, the sales person, James, was excellent - friendly and informative.

I got a car delivered on Monday after paying £199 delivery fee. When purchasing the car we were told of the high standards all cars are prepared to. The car has clearly been driven by an ex-smoker, the first time we took the car a drive it is absolutely stinking of smoke, it is fully engrained in all the material of the car. The car had been well valeted prior and nothing has masked the smell. They told us to buy 'smoke bombs' and accept the car. We phoned back the same day as delivery and still 3 days later we have no resolution. We live in Scotland and they want us to drive an ELECTRIC car all the way to Newcastle even though they have sold something not fit for purpose. I dont feel comfortable driving 5 minutes in it never mind 4 hours, it is extremely uncomfortable and not acceptable. I am desperate for a car but this company has my money and will NOT phone us back to co-ordinate collection of the car. This is unacceptable and would not recommend this company to anyone.

⭐ 1/5 – Disappointing experience despite loving the car

I want to start by saying that I genuinely love the Ford Puma I purchased. Unfortunately, the buying experience and after-sales service have been extremely disappointing.

The issues started before I even received the vehicle. The original vehicle I purchased was not actually available, as it had been loaned out as a courtesy vehicle to another customer and had approximately 2,000 additional miles on the clock. They were unable to confirm the exact mileage at the time as the vehicle was not due back for another three days.

I was also advised that the vehicle would not undergo another 159-point check when it returned. This concerned me, as the vehicle had been out of their possession and used elsewhere before being supplied.

I was then offered an alternative vehicle.

Before delivery, paperwork had already been prepared. However, I was subsequently informed that the vehicle only had one key, no mats and no handbook.

I was also advised that the vehicle had been subject to a safety recall relating to the possibility of the fuel line chafing against surrounding components, potentially causing a fuel leak and fire risk. I was initially asked to sign a disclaimer before the vehicle was delivered. I was not comfortable doing this without confirmation that the recall work had been completed.

Only after questioning this was I advised that the work had been carried out and a mechanic's job sheet was provided. I was not provided with official recall completion documentation or the original recall paperwork. I was also told that invoice paperwork was still outstanding and expected this would all follow with the other vehicle documents.

The vehicle was then delivered after a six-hour journey. Once I had time to properly clean the car, I discovered previously undisclosed cosmetic damage, including significant paint chips above the rear passenger door which appeared to have already been touched in, but poorly, along with a dent on the boot.

My concern was not that a two-year-old vehicle should be perfect. I completely understand that a used car may have signs of use. My concern was that damage which had already been attempted to be repaired was not disclosed before purchase.

I reported this within the required timeframe and contacted Car Supermarket multiple times. Despite copying in relevant departments, I had to chase three times before receiving a response. Unfortunately, my request to have the undisclosed damage rectified was refused on the basis that this was "expected of a two-year-old vehicle".

I found this response disappointing. I was not looking for a reason to reject the vehicle — I love the car. I simply expected the condition of the vehicle and the information provided before purchase to be accurate and transparent.

To add to the disappointment, I still have not received the vehicle paperwork, as the delivery driver did not pass it over. I was advised it would be sent on, but it has not arrived.

The car itself is great, but the purchasing process and after-sales support have left me feeling very let down. I would advise anyone buying from this company to thoroughly check everything before accepting delivery.

I just purchased a car from CarSupermarket.com and the sales staff were courteous, knowledgable and efficient. The whole porcess ran very smoothly indeed and I'm delighted with my new car.

Salesman Shams Ahmed very friendly, knowledgeable in vehicles he sells, no hard sales tac ticks. Made sure the vehicle was right for us. Thank you Shans for a very smooth transaction

We had a fantastic sales person deal with us as the car was at his depot in Scunthorpe if you ever get to deal with him in buying a car from carsupermarket thank your lucky stars he is a god send to the company Sham his name is sorry if your not allowed to say names but heade the whole process so easy and got a problem soughted out as quick as quick I live in the south of England and our sales stuff in many shops could learn customer service from Sham a real star thank you Carsupermarket thank you all your team But thank you so much Sham you made buying our new fantastic car amazing good luck for your future in the company as you are worth every penny.

My experience at CarSupermarket.com Preston could have been better because we were not told our car was being used as a courtesy car, which meant delivery took much longer than expected, and I had to call every 3-4 days to get an update because they weren't very proactive with communication. There were also issues with miscommunication around home delivery as the driver did not call us ahead as we were told he would. The bank were not at all keen with the system of paying in full 48 hours before delivery so we had to work hard to convince them this was not a scam. I am very happy with the car and everyone I spoke to at Preston, and everyone bar one at the home delivery team was friendly and helpful. I probably would buy from them again but I really only chose them for convenience and it ended up being quite inconvenient. Also I notice that if you leave a positive review on their website then they invite you to add this to TrustPilot but if you don't recommend them there is no option to go on trustpilot. I think that defeats the point of TrustPilot if reviews are being filtered, hence why I have copied and pasted this myself!

Great experience, very smooth and seamless thanks to Adam Mehager who looked after me. Great communication and kept me informed through the whole process even before coming to get the car. Highly recommend. Thank you guys

Very good service

Was a good purchase and fabulous customer service skills by the Sales Person.

Quick and easy. Very friendly salesman Garry.
Fab communication

Great experience and Abdul was super prefessional and helpful throughout the transaction.