CarTakeBack Reviews 8,327

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 729 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being amazing, efficient, and straightforward from start to finish, often describing it as 10/10 and first-class. Many highlight the prompt payment, with funds often received the same day or the next, and appreciate the competitive pricing, frequently finding the best quotes here. The staff are frequently commended for being friendly, polite, and helpful, making the collection process smooth and professional. The user experience is also noted as easy and well-organized, even for those who are not tech-savvy. However, some customers also noted issues with collection appointments, where drivers either failed to show up or arrived unannounced at inconvenient times. A few other people also felt that the initial online quotes were significantly reduced when contacted by phone, leading to disappointment and a feeling of dishonesty.

What people talk about most

Service

Users describe positive interactions with service, highlighting excellent communication and efficient... See more

Payment

Customers consistently note positive experiences with payment, highlighting that money is often received as... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

Price

People report positive experiences with price, often finding the offers fair and convenient, with money going... See more

User experience

Consumers find the user experience to be positive, with many describing it as easy, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The pick up Guy was brilliant,think he was called Chris he was friendly , polite and even took the time to call me to say my house keys were on the keyring with my car key after he left and he broug... See more

Rated 5 out of 5 stars

Booked in and the collection was completed and payment made the next day. Such a simple and easy way to scrap and the highest quote I found online. The gentleman that collected was friendly and polite... See more

Rated 5 out of 5 stars

Amazing service by both CarTakeBack and the garage I was put in touch with. Filled out the details and accepted the quote then was contacted by email within minutes and called in person by the won... See more

Rated 5 out of 5 stars

Great customer support helped us navigate through something we had never done before. Lots of moving parts but because of this it all went smoothly. Very happy.


Company details

  1. Auto Wrecker

Written by the company

CarTakeBack are the biggest scrap car recycling company in the UK! With over 300 branches across the country, we'll find you the best price for your car, no matter the age, mileage or condition. To see what your scrap car is worth, simply enter your registration number and postcode in to our instant quote form and we'll give you a price to sell your car. There's no obligation and all quotes are valid for seven days. With CarTakeBack the process of selling your scrap car is hassle free. Have your car collected from anywhere at a time to suit you. CarTakeBack branches are authorised scrap car recycling centres so you can relax knowing that if your car is scrapped, 95% of it will be responsibly recycled to the highest standard in line with the law. Our Customer Services Team is on hand to look after you and we'll help take care of the official DVLA paperwork.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

8K reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

So simple and efficient

So simple and efficient. Had a quote of what I’d receive for my car, accepted it. The recovery phoned to arrange pick up, they came exactly when they sai. Lovely helpful and friendly man. Received my money the day Cartakeback had my received my car.

May 28, 2026
Unprompted review
Rated 1 out of 5 stars

Wrecking company not collection company

Was donating the car to charity that I thought would auction it . However collections man smashed the front windscreen in and crunched the sides in lifting it. Took a great car and ruined it but no doubt will still make a lot of money from parts. Very sad to see your car being smashed up and also loss of significant donation to my chosen charity.

June 2, 2026
Unprompted review
CarTakeBack logo

Reply from CarTakeBack

We’re really sorry to hear about your experience. We were instructed to collect the vehicle on behalf of the company you originally contacted, and we can’t comment on how much they donate to charity. Our role was solely as the collection partner. If you’d like to confirm the donation amount, we’d recommend reaching out to the original company directly.

Rated 1 out of 5 stars

So arranged for a car to be collected I…

So arranged for a car to be collected I waited in all day lost a days wages because they didn’t come! Then ring the next day at 7-30 in the morning saying they’re 10 mins away I said sorry I’m busy!

June 1, 2026
Unprompted review
CarTakeBack logo

Reply from CarTakeBack

Unfortunately we have been unable to find a booking with the details provided. We've requested a reference number so we can link this review to a vehicle and investigate further.

Rated 5 out of 5 stars

Unbelievably easy

Unbelievably easy. A two minute phone call. Clear, easy instructions. Delivery took another two minutes, if that.
Money was paid into account a few days later. Highly recommended.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great

Quick, fair, convenient, money went directly to my bank account, price as discussed. I'm happy with the deal. They offered the highest price on the market for my broken car. Thank you

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Best price offered locally,good…

Best price offered locally,good communication,turned up on time, completed all the necessary paper work,and completed payment by the end of the day.
Would recommend this company.

May 26, 2026
Unprompted review
Rated 5 out of 5 stars

After a previous company guaranteed a…

After a previous company guaranteed a rate and then said there was a glitch and id never get that amount for scrap I applied with this company. From.start to finish it was 48 hours and seamless. Money was in my account 2 hours after pickup and the full amount! Definitely recommend

May 22, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with CARTAKEBACK

Very happy with CARTAKEBACK. Got the offer online and I called them up and accepted the offer and they booked me in the next day. My van was taken the next day and I was paid the following day. Very good company

May 15, 2026
Unprompted review
Rated 1 out of 5 stars

This company...

This company... I arranged a pick up a few days in advance, and the driver didn't show up. I called them and emailed them to find out why and figure out next steps, but when I called, the agent said nobody could talk to me and someone would call me back. Nobody did, and a full week later, I got another company to come and get the car. Wouldn't you know that takebackmycar just issues me a certificate of destruction. What?! Will call DVLA tomorrow to make sure everything is good, but wtaf is up with this company? Here's my thought. They seem to have good reviews, but I'm up in Scotland, so I'm thinking maybe they don't have the same network north of the border. Either way, despite a good start, I cannot recommend them. They not only dropped the ball, but even after I emailed and called, they didn't pick it back up and now they've issued me a certificate of destruction for a car they didn't collect, and I'm nervous. Wish I had just used a local business from the start. Next time I will.

May 27, 2026
Unprompted review
CarTakeBack logo

Reply from CarTakeBack

Thanks for sharing your experience, and we're really sorry your collection didn’t go ahead as planned with our branch. With the certificate of destruction, some third‑party services use our online system to generate certificates. The certificate itself, rather than the email sent, will show the issuing establishment you used.

We’re glad you were able to arrange collection with another branch, and we’ll make sure your feedback is passed on so we can look into what went wrong and improve our service.

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