CarTakeBack Ireland Reviews 463

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting its efficiency and ease from start to finish. People frequently mention the helpful and polite staff, noting their professionalism and positive attitude. The user experience is often described as seamless and straightforward, with many appreciating the clear communication and quick response times. The payment process is also highly regarded for being quick, hassle-free, and often provided upfront. However, some customers also noted issues with initial contact, such as unreceived calls or delays in scheduling. A few other people also felt that the payment process could be improved, suggesting that at least partial payment should be made in advance.

What people talk about most

Service

Users describe positive interactions with service, highlighting professionalism, efficiency, and clear... See more

Staff

Reviewers consistently mention positive feedback about staff. Customers frequently praise the... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as easy, quick, and... See more

Payment

Clients share positive opinions on payment, highlighting the quick and hassle-free process. Many reviewers... See more

Customer communications

Consumers find contact to be positive, highlighting prompt responses and professional interactions. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Experience was simple , filled out a few details , got a price , was then called on phone for a date , then by pick up driver , everyone was polite and professional , process was easier than I assumed... See more

Company replied

Rated 5 out of 5 stars

Very quick efficient service. Car was unfixable for me and my capacity to resolve. We agreed a price, I'd have preferred a little more but I accepted their reasoning. Once agreed collection was agre... See more

Company replied

Rated 5 out of 5 stars

I found the whole experience great because the service was excellent from start to finish. Very soon after I emailed a request to scrap my car I received a prompt call back from the company to organis... See more

Rated 5 out of 5 stars

Went on line in search of a vehicle removal, Very easy to start the set up. They then call you to confirm you have been in touch , go through all the details, give you a time, next you receive a... See more


Company details

  1. Auto Wrecker

Written by the company

CarTakeBack are the biggest scrap car recycling company in Ireland! With branches across the country, we'll find you the best price for your car, no matter the age or condition. To see what your scrap car is worth, simply enter your registration number and Eircode in to our instant quote form and we'll give you a price to sell your car. There's no obligation and all quotes are valid for seven days. With CarTakeBack the process of selling your scrap car is hassle free. Once you've got a quote to sell your car, you can choose to drop it off at your local branch, or we'll collect it from anywhere at a time to suit you. All CarTakeBack branches are authorised scrap car recycling centres so you can relax knowing that if your old car is scrapped, 95% of it will be responsibly recycled to the highest standard in line with the law. Our Customer Services Team is on hand to look after you and we'll help take care of the official paperwor


Contact info

4.9

Excellent

TrustScore 5 out of 5

463 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Hassle free..

Hassle free... Sent the email and within mins received the price and details. Garage contacted myself and arranged pick up.. Shortly after the vehicle was picked up I received the end of life cert for the vihicle.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Impressed with the service

Impressed with the service. Quick and Easy to arrange. Filled out a form online, received a call back and we arranged pick up. On the collection day I got a few texts from the driver that he was on the way and he arrived at the agreed time. Car was collected and gone in less than 30 mins. I received payment and confirmation letter on collection and about a week later received the notification from the Car Tax office in Shannon that the car was now officially scrapped. I'll miss the Car 😢...had it 17 years, it served me well.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication

Great communication, very quick service, hassle free, collection guy was an absolute gentleman as was the guy who took my call. I’d highly recommend this company, pleasure to deal with ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

March 30, 2026
Unprompted review
Rated 1 out of 5 stars

Very poor service

Very poor service. I requested my car to be collected and after 3 weeks, a few phone calls to them, I decided to just cancel it. Never again. I will be sending the car to another scrap for free rather than having my car sitting in the car park and no one bothering to contact me.

April 15, 2026
Unprompted review
CarTakeBack Ireland logo

Reply from CarTakeBack Ireland

We're very sorry to see that we were unable to collect within a timely manner. We usually aim to collect pretty quickly and we apologise that our service fell short of that on this occaision.

Rated 4 out of 5 stars

Arranged to collect my Volvo S40…

Couple small hiccups with collection times, spoke to a lovely woman, I believe called Heidi and everything was sorted the next day,with no hassle.
Driver himself was polite and professional.
Appreciate it and will be reaching out again in future.

April 13, 2026
Unprompted review
CarTakeBack Ireland logo

Reply from CarTakeBack Ireland

Thank you for your feedback. We’re really sorry for the inconvenience caused, the team had to reschedule due to unforeseen circumstances, but we’re glad to see your collection has now been rearranged quickly. We appreciate your patience and look forward to getting everything sorted for you. If you need any further assistance please don't hesitate to contact us.

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