Needed my No Claims Bonus document. I spoke with Ishika who sent the document by email within 1 minute of finishing the phonecall! Excellent service. I have been with Chill for years for my motor... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I initially had to call in order to gain access to my policy, as I wasn’t able to retrieve it through other channels. Although the agent and I are both Brazilian, we communicated in English. Whil... See more
Company replied
I called last week requesting a document and when I still hadn't received it this morning I called and spoke to a girl called Hannah who promised me I would have it by close of business this evening... See more
Company replied
I didn't receive my insurance documents in post and commencing next day so I rang, got through to member of staff very quickly, Shannon retrieved my policy and emailed a copy to print or show if I g... See more
Company replied
Company details
Written by the company
Chill is one of Ireland's leading insurance brokers. We know insurance can be a drag, so we search and compare 14 different providers, so you don't have to go anywhere else. We'll take it from here!
Contact info
Chill Insurance House, Ravenscourt Office Park, Sandyford, Dublin 18, Dublin, Ireland
- +353 1 400 3400
- hello@chill.ie
- chill.ie
4.2
Great
6K reviews
Replied to 78% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Working with this company has been a…
Working with this company has been a very positive experience. The customer service is excellent – they are always easy to reach and provide quick, clear answers to any questions.
Another big advantage is their competitive pricing, which goes hand in hand with high-quality service. On top of that, they act quickly and efficiently, without unnecessary delays, which gives a real sense of security and professionalism.
I would definitely recommend this insurance company to anyone looking for a reliable and trustworthy partner.
April 17, 2026
Unprompted review
Got a rep on live chat called Daniel he…
Got a rep on live chat called Daniel he was great brought down my renewal no complications all done in a few minutes great service 👍
April 16, 2026
Unprompted review
Reply from Chill
Hi Jamie,
Thank you for the kind words. Really glad Daniel was able to get your renewal sorted quickly and without any hassle.
Thanks,
The Chill Team
I've been with them for eight years…
I've been with them for eight years now, and I've never had any problems. Fast, reliable service at reasonable prices. Ask for Daniel, a true professional with impeccable manners.
April 16, 2026
Unprompted review
Reply from Chill
Hi Thomas,
Thank you for your continued loyalty, that really does mean a lot to us. Really pleased Daniel has been able to provide a great experience for you.
Thanks,
The Chill Team
Car insurance renewal
Renewed my car insurance today and spoke to Daniel at chill. He’s an absolute gentleman. Answered all my questions and he found the best quote for me. A big thanks to Daniel @ chill
April 16, 2026
Unprompted review
Reply from Chill
Hi Hassan,
Thank you for the lovely feedback. Really glad Daniel was able to answer all your questions and find the right quote for you.
Thanks,
The Chill Team
Customer service
I called in to make a change to the car on my insurance policy. Gerard took my call and was so professional, courteous and knowledgeable. I really appreciated his help and would commend his customer service skills. Thank you
April 14, 2026
Unprompted review
Reply from Chill
Hi Mairead,
Thank you for taking the time to leave a review. Really pleased Gerard was able to handle everything so professionally and that you felt well looked after.
Thanks,
The Chill Team
Getting Documents sent out.
I called to get my insurance disc and certificate posted out. Paid the €30 fee. waited two weeks, hadn't arrived. Called again, said it was on the way, didn't arrive. Called again last Thursday and spoke to someone who was very helpful who e-mailed copies so we would have them but said it would arrive by Monday at the latest. It is now Wednesday and it still hasn't arrived over one month later.
April 15, 2026
Unprompted review
Reply from Chill
Hi Malone,
We're really sorry to hear about the trouble you've had getting your documents, that's far from the experience we'd want for you. Please share your contact details with us via Trustpilot (link sent) and we'll get in touch to get this sorted as quickly as possible.
Thanks,
The Chill Team
Reply from Chill
Hi Tracy,
Thank you for the kind words. Really glad Daniel was able to help and that you had a positive experience.
Thanks,
The Chill Team
I'm really happy with the customer…
I'm really happy with the customer service that Daniel provided, from the beginning to the end. Thank you
April 14, 2026
Unprompted review
Reply from Chill
Hi Ildiko,
Thank you for the lovely feedback. Really pleased Daniel was able to take care of everything from start to finish and that you felt well looked after.
Thanks,
The Chill Team
Reply from Chill
Hi Salem,
Thank you for the kind words. Really glad you found the experience efficient and that everything was taken care of.
Thanks,
The Chill Team
Excellent and not so Excellent service
I had an issue with my policy and had a missed call and email from a sales agent Daniel Lambert. Daniel was excellent and sorted the issue I had and got me a great price for my policy. He was very professional, courteous and excellent at sorting my issue.
Unfortunately in between my dealings with Daniel, I had an extremely unhelpful and rude ‘Senior’ advisor who had a really bad attitude.
Many thanks to Daniel who sorted everything and apologised for his unhelpful colleague even though it was none of his fault.
April 14, 2026
Unprompted review
Reply from Chill
Hi David,
Thank you for taking the time to share your experience, and we're really sorry to hear part of it fell short of what you'd expect. We're glad Daniel was able to sort everything out for you and that you felt well looked after by him. We'd like to look into the other interaction further, so if you're happy to share your details via Trustpilot (link sent), our team will be in touch.
Thanks,
The Chill Team
Responsive and professional
Contacted Chill to request a document. Got through to Siobhan who was very responsive and professional. All sorted within minutes.
April 13, 2026
Unprompted review
Reply from Chill
Hi Eimear,
Thank you for the feedback. Really pleased Siobhan was able to get the document over to you so quickly and that everything was sorted without any fuss.
Thanks,
The Chill Team
I had a very pleased person on my live…
I had a very pleased person on my live chat called Daniel, very professional and helpful
April 13, 2026
Unprompted review
Reply from Chill
Hi John,
Thank you for the kind words. Really glad Daniel was able to help and that you found the experience professional and straightforward.
Thanks,
The Chill Team
Easy online chat renewal
Was super easy to amend my quote through the online chat and then renew also. Very quick and great service
April 13, 2026
Unprompted review
Reply from Chill
Hi Leanne,
Thank you for the feedback. Great to hear the amendment and renewal process was quick and easy through the chat.
Thanks,
The Chill Team
Frustrating Correspondance
I had an issue with obtaining a reviewed no claims bonus statement and had to get directly on to the insurance company who had insured me. I had three painful weeks of calling and explaining my situation to Chill. Finally thanks to Daniel on chat, I was able to get what I needed. However, given the run around I have had with Chill I may think twice before using them again. I would like to express my heartfelt thanks to Daniel on the Chat today as he was able to send me on the document I needed.
April 13, 2026
Unprompted review
Reply from Chill
Hi Nuala,
Thank you for taking the time to share your experience, and we're really sorry to hear the process was so drawn out and stressful. We're glad Daniel was able to get things resolved for you in the end, but we understand that doesn't make up for the weeks of difficulty beforehand. If you'd like to discuss things further, please do share your details with us via Trustpilot (link sent) and we'll be in touch.
Thanks,
The Chill Team
Sad review…
Every time I've looked for a car quote insurance ,Chill, have always been more expensive than all the others even with their advertising of a better quote is has never materialized and so total waste of time,
March 20, 2026
Unprompted review
Reply from Chill
Hi Ron,
Thank you for the feedback, and we're sorry to hear we haven't been able to match your expectations on price. We'd genuinely like to look into this for you. If you could share your details with us via Trustpilot (link sent), our care team will give you a call back to see if we can find a better deal for you.
Thanks,
The Chill Team
I dealt with Daniel on the Chat service…
I dealt with Daniel on the Chat service on my home renewal. He was extremely helpful even although it was the end of the day.
April 10, 2026
Unprompted review
Reply from Chill
Hi Sarah,
Thank you for the kind words. Really glad Daniel was able to help with your home renewal and that you got everything sorted, even late in the day.
Thanks,
The Chill Team
Renewed today via chat
Renewed today via chat. Very quick. Pleased with the service. Aaron was brilliant.
April 10, 2026
Unprompted review
Reply from Chill
Hi Lydia,
Thank you for the feedback. Great to hear the renewal process was quick and that Aaron took good care of you.
Thanks,
The Chill Team
There was a bit of wait on the line but…
There was a bit of wait on the line but overall great customer service, especially talking with Mireu Simoes, who was able to assist me with my query.
April 10, 2026
Unprompted review
Reply from Chill
Hi Priscila,
Thank you for bearing with us and for taking the time to leave a review. Really pleased Mireu was able to get your query sorted and that the service was helpful once connected.
Thanks,
The Chill Team
Reply from Chill
Hi Patricia,
Thank you for the kind words. We're glad to hear your experience was straightforward and that Hannah was on hand to help with everything you needed.
Thanks,
The Chill Team
Hannah was very helpful and polite.
Hannah was very helpful and polite.
She assisted me with all my queries quickly.
Thank you Hannah
April 9, 2026
Unprompted review
Reply from Chill
Hi Ella,
Thank you for taking the time to leave a review. Really pleased to hear Hannah got everything sorted so quickly and that all your queries were taken care of.
Thanks,
The Chill Team
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