Amazing Choice, amazing prices and more importantly amazing staff! Craig talked us through our options without any pressure. He's a credit to Carters! Delivery drivers also superb. Kind and ca... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This has been an excellent eperieince from start to finish, The Shop staff were patient, informative, and thoughtful in their advice. We got a good price. The delivery team were polite, efficient a... See more
Company replied
Five star customer service. We happened to find Carters by chance and we are so glad we did! Sally was amazing and gave us just enough information to help us choose our mattress and bed during our vis... See more
Company replied
Goodness why have we just stumbled upon this fabulous furniture store - hidden behind Asda in Kidderminster. Absolutely Hugh store - stock everything known to man I should think! Wonderful staff - j... See more
Company replied
Company details
Written by the company
We are proud to be home to the largest Stressless & Harrison Spinks studios in the UK. Carters Furniture & Bed City have been proudly helping customers furnish their homes for OVER 50 years. As a family-run business, we’re committed to offering an outstanding range of quality furniture, expert advice, dependable delivery, and exceptional customer service. Carters Furniture Centre & Bed City showrooms in Kidderminster, West Midlands total over 45,000sq foot and have a vast selection of beds, mattresses, living room, dining room and bedroom furniture available for you to browse. We stock premium brands such as Stressless, G Plan, La-Z-Boy, Alstons, Parker Knoll, Harrison Spinks, Vi-spring, TEMPUR, Sealy, Dunlopillo, Hypnos and Ercol as well as local suppliers.
Written by the company
Contact info
Caldwell Mill New Road, DY10 1AQ, Kidderminster, United Kingdom
- 01562755766
- info@carters-furniture.co.uk
- cartersfurnitureonline.co.uk
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
When my husband and I looked around the…
When my husband and I looked around the shop we were not hassled by the staff. When we decided what we wanted they were very helpful and pleasant. The delivery men were also pleasant and did their job well.
February 16, 2026
Reply from Carters Furniture Centre & Bed City
Hi Susan,
Thank you so much for your excellent review!
Carters :-)
We were left only to browse
We were left only to browse, but help was at hand when needed, but not pushy
February 6, 2026
Reply from Carters Furniture Centre & Bed City
Hi Anne,
Thank you for your excellent review!
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Ruth,
Thank you for your superb 5 Star Review!
Carters :-)
Fabulous furniture store
Goodness why have we just stumbled upon this fabulous furniture store - hidden behind Asda in Kidderminster.
Absolutely Hugh store - stock everything known to man I should think!
Wonderful staff - just let you mooch around ( no hard sell ) at your own pace.
February 12, 2026
Unprompted review
Reply from Carters Furniture Centre & Bed City
Hi Belinda,
Thank you for such a lovely review! We look forward to welcoming you back to either store again soon!
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Wendy,
Thank you for wonderful review! We will pass on your comments to Sally!
Carters :-)
Very helpful staff
Very helpful staff. recieved discount on goods. great choice of items. easy parking.
February 2, 2026
Reply from Carters Furniture Centre & Bed City
Hi Nicholas,
Thank you for your 5 Star review! It really means the world to us.
Carters :-)
Excellent service
Excellent service. Made to feel welcome.
Very good options in store.
February 2, 2026
Reply from Carters Furniture Centre & Bed City
Hi Kevin,
Thank you for your wonderful 5 Star review!
Carters :-)
Malcolm has been very helpful
Malcolm has been very helpful - with a mix of leaving us to browse followed by advice and guidance.
He also showed great patience, when we dithered about choosing the right colour!
January 29, 2026
Reply from Carters Furniture Centre & Bed City
Hi Janet,
Thank you so much for such a fantastic review ! We will pass on your comments to Malcolm!
Carters :-)
Fabulous furniture store with fabulous…
Fabulous furniture store with fabulous prices. Malcom was the best sales person I have ever dealt with. He was knowledgeable and extremely helpful without being pushy a credit to the company.
January 29, 2026
Reply from Carters Furniture Centre & Bed City
Hi Debbie,
Thank you for your fantastic review! We will pass on your comments to Malcolm!
Carters :-)
Very helpful service as well as good…
Very helpful service as well as good quality products
January 21, 2026
Reply from Carters Furniture Centre & Bed City
Hi Beverley,
Thank you for your superb 5 Star review!
Carters :-)
Popped to Carter's,Craig was brilliant…
Popped to Carter's,Craig was brilliant with the advice he gave us+really helpful.
We bought a fabulous Divan bed,super comfy,too comfy infact 😂
Super quick delivery 👌 very friendly +took the old bed away. Highly recommend Carters.
December 27, 2025
Reply from Carters Furniture Centre & Bed City
Hi Linda,
Thank you so much for such a wonderful review! We will pass on your comments to Craig!
Carters :-)
Great service
Great service , price and delivery just as promised. No drama but total quality start to finish , we are delighted 🙏🙏👍
January 24, 2026
Reply from Carters Furniture Centre & Bed City
Thank you so much for your wonderful 5 Star review! We will pass on your comments to Craig!
Carters :-)
Not great but very good
Not great but very good, helpful friendly and knowledgeable would highly recommend
January 14, 2026
Reply from Carters Furniture Centre & Bed City
Hi Mr Baylie,
Thank you for your great review! We look forward to welcoming you back in to either store to hopefully get this up to a 5 Star!
Carters :-)
Excellent all round
Carters is a great store to visit. It is welcoming with a great range of products and options to choose from. The customer service is friendly and helpful and very knowledgeable about variety and suitability.
Thank you Matt for great service!
January 24, 2026
Reply from Carters Furniture Centre & Bed City
Hi Elizabeth,
Thank you for your excellent review! We will pass on your comments to Matt!
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Neil,
Thank you for such a fantastic review!
Carters :-)
Great customer service
Great customer service.
Malcolm was great at sourcing the right recliner chair for mom. The company are always really helpful and the prices are very competitive.
January 16, 2026
Reply from Carters Furniture Centre & Bed City
Hi Lisa,
Thank you for your lovely review! We will pass on your comments to Mal!
Carters :-)
Reply from Carters Furniture Centre & Bed City
Thank you so much for your excellent 5 Star Review!
Carters :-)
Fabulous choice
Fabulous choice. Jack was really helpful in trying to understand everything we needed. Would definitely recommend.
January 21, 2026
Reply from Carters Furniture Centre & Bed City
Hi John,
Thank you so much for your 5 Star review! We will pass on your comments to Jack!
Carters :-)
Great service from Sally
Great service from Sally. Her knowledge and advice was excellent, friendly and professional. She's a credit to your business.
Great choice of quality mattresses, at reasonable prices.
January 20, 2026
Reply from Carters Furniture Centre & Bed City
Hi Graeme,
Thank you for such a lovely review of Bed City and the wonderful Sally. We will pass on your comments to her!
Carters :-)
Sally Gee was extremely helpful
Sally Gee was extremely helpful, she was very informative on every aspect, there was no pressure to purchase, she explained everything thoroughly, and was extremely pleasant too !
January 20, 2026
Reply from Carters Furniture Centre & Bed City
Hi Maggie,
Thank you for such a fantastic review! We will of course pass on your comments to Sally.
Thanks again
Carters :-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.