Amazing Choice, amazing prices and more importantly amazing staff! Craig talked us through our options without any pressure. He's a credit to Carters! Delivery drivers also superb. Kind and ca... See more
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Review summary
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This has been an excellent eperieince from start to finish, The Shop staff were patient, informative, and thoughtful in their advice. We got a good price. The delivery team were polite, efficient a... See more
Company replied
Five star customer service. We happened to find Carters by chance and we are so glad we did! Sally was amazing and gave us just enough information to help us choose our mattress and bed during our vis... See more
Company replied
Goodness why have we just stumbled upon this fabulous furniture store - hidden behind Asda in Kidderminster. Absolutely Hugh store - stock everything known to man I should think! Wonderful staff - j... See more
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Company details
Written by the company
We are proud to be home to the largest Stressless & Harrison Spinks studios in the UK. Carters Furniture & Bed City have been proudly helping customers furnish their homes for OVER 50 years. As a family-run business, we’re committed to offering an outstanding range of quality furniture, expert advice, dependable delivery, and exceptional customer service. Carters Furniture Centre & Bed City showrooms in Kidderminster, West Midlands total over 45,000sq foot and have a vast selection of beds, mattresses, living room, dining room and bedroom furniture available for you to browse. We stock premium brands such as Stressless, G Plan, La-Z-Boy, Alstons, Parker Knoll, Harrison Spinks, Vi-spring, TEMPUR, Sealy, Dunlopillo, Hypnos and Ercol as well as local suppliers.
Written by the company
Contact info
Caldwell Mill New Road, DY10 1AQ, Kidderminster, United Kingdom
- 01562755766
- info@carters-furniture.co.uk
- cartersfurnitureonline.co.uk
4.9
Excellent
2K reviews
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Reply from Carters Furniture Centre & Bed City
Hi Trevor,
Thank you for your wonderful review!
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Julie,
Thank you for such a lovley review!
Carters :-)
Huge selection of chairs
Huge selection of chairs. Order arrived as promised and delivery men did a good job.
January 15, 2026
Reply from Carters Furniture Centre & Bed City
Hi Susan,
Thank you for your excellent review!
Carters :-)
Excellent service
It is the first time we have used this store, everything about it was very prompt and professional.
We were greeted by Malcolm and can honestly say he was very helpful, we actually went back to the store 3 times and each time Malcolm assisted us, we loaned samples and when we went back to place the order again Malcolm went through everything and as we have no furniture, offered us a loan sofa.
Thank you we will certainly use Carters again
January 14, 2026
Reply from Carters Furniture Centre & Bed City
Hi Keith,
Thank you for such a glowing review ! It really means the world to us. We will pass on your comments to Mal!
Carters :-)
Good shopping experience
Well laid out showroom salesman was very helpful and friendly was able to look at furniture without being intimidated by him just answering any questions we had then stepping back and leaving us to browse the quality of furniture was good we purchased a 2 & 3 seater sofa
January 12, 2026
Reply from Carters Furniture Centre & Bed City
Hi Ray,
Thank you for your lovely review! We will pass on your comments to Matt! We look forward to seeing you in either store again soon!
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Gill,
Thank you so mich for your 5 Star review!
Carters :-)
Great experience excellent customer…
Great experience excellent customer service from Jack
January 12, 2026
Reply from Carters Furniture Centre & Bed City
Hi Tina,
Thank you for your superb 5 Star review! We will pass on your comments to Jack!
Carters :-)
From start of searching furniture…
From start of searching furniture stores and finally stopping at Carters it was very nice to enter the store and basically left alone until more information was needed, the whole experience was a pleasant change,the sales man was very good and the people hi delivered it,the following day were excellent and also very obliging and helpful. We were extremely pleased with service and speed in having our new suite from start to finish in 24 hours.
January 12, 2026
Reply from Carters Furniture Centre & Bed City
Hi Graham,
Thank you so much for such an excellent review! We will pass on your comments to Mal and the delivery team.
Carters :-)
Excellent selection of beds and…
Excellent selection of beds and mattresses with very knowledgeable staff who offer sound advice.
January 10, 2026
Reply from Carters Furniture Centre & Bed City
Hi Kim,
Thank you so much for your excellent review! We will pass on your comments to Craig.
We look forward to seeing you in either store again soon.
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Aline,
Thank you so much for your lovely review!
Carters :-)
Helpful customer service!
December 30, 2025
Reply from Carters Furniture Centre & Bed City
Hi Deborah,
Thank you for your excellent 5 Star review!
Carters :-)
Purchased a mattress unsure of what I…
Purchased a mattress unsure of what I was looking for Manager (didn’t know that at the time) listened as I explained what I needed showed me a variety then left me to go around again allowing me to take time in choosing I would recommend this store 100%
January 2, 2026
Reply from Carters Furniture Centre & Bed City
Hi Janet,
Thank you so much for your outstanding review of Bed City. We will pass on your comments to Craig. We look forward to seeing you in either store again soon.
Carters :-)
Very helpful and happy to help me with…
Very helpful and happy to help me with my queries. Easy to place my order.
January 6, 2026
Reply from Carters Furniture Centre & Bed City
Hi Karen,
Thank you so much for you 5 Star review!
Carters :-)
Service was great from start to finish
Service was great from start to finish. From the advice given in the showroom, in a non-pressurised manner, to the delivery guys taking care when getting a king size mattress up/down the stairs, I really couldn’t fault anything. Probably why we’ve used Carters four of five times now for beds and furniture; I’d thoroughly recommend them.
December 30, 2025
Reply from Carters Furniture Centre & Bed City
Hi Tim,
Thank you for your lovely review! Thank you for your continued support aswell! We will pass your comments on to Craig.
Carters :-)
Very good service from the matt
Very good service from the matt , helped me with the purchase of my sofas.
January 6, 2026
Reply from Carters Furniture Centre & Bed City
Hi Javed,
Thank you for your fantastic review of the company and Matt!
Carters :-)
Great service from Malcolm
On visiting the store to look at sofas, Malcolm quickly pointed in the direction of a style that suited us, and as soon as we sat down we knew it was the right one for us. We went home to check the measurements and called in later to place an order. As promised on our first visit, we received a good discount on the basic price. Great service. Looking forward to receiving our new sofas.
January 5, 2026
Reply from Carters Furniture Centre & Bed City
Hi Angie,
Thank you so much for your excellent review! We will pass on your comments to Mal.
Carters :-)
Very helpful and explained all options…
Very helpful and explained all options and choices
December 28, 2025
Reply from Carters Furniture Centre & Bed City
Hi Brian,
Thank you for your review! We look forward to welcoming you back in to either store to hopefully get this up to a 5 Star!
Carters :-)
Great experience
September 1, 2025
Reply from Carters Furniture Centre & Bed City
Hi Mark,
Thank you for your excellent 5 Star review!
Carters :-)
We have purchased many items of…
We have purchased many items of furniture from Carters over the years.
It is always our go to place.
There furniture is always of exceptional quality,have many colour choices.
The Staff are always very helpful friendly and offer great advice
December 27, 2025
Reply from Carters Furniture Centre & Bed City
Hi Karen,
Thank you for your excellent review, and thank you for your support over the years!
Carters :-)
Excellent service again.
Malcolm served us well. Listened to our requirements, was very helpful and accommodating. Also gave us a very competitive price.
This is my second visit in 6 months. I will certainly visit again.
January 2, 2026
Reply from Carters Furniture Centre & Bed City
Hi Angela,
Thank your for your continued support. It means the world to us!
We will pass on your comments to Malcolm.
Carters :-)
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