Amazing Choice, amazing prices and more importantly amazing staff! Craig talked us through our options without any pressure. He's a credit to Carters! Delivery drivers also superb. Kind and ca... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
This has been an excellent eperieince from start to finish, The Shop staff were patient, informative, and thoughtful in their advice. We got a good price. The delivery team were polite, efficient a... See more
Company replied
Five star customer service. We happened to find Carters by chance and we are so glad we did! Sally was amazing and gave us just enough information to help us choose our mattress and bed during our vis... See more
Company replied
Goodness why have we just stumbled upon this fabulous furniture store - hidden behind Asda in Kidderminster. Absolutely Hugh store - stock everything known to man I should think! Wonderful staff - j... See more
Company replied
Company details
Written by the company
We are proud to be home to the largest Stressless & Harrison Spinks studios in the UK. Carters Furniture & Bed City have been proudly helping customers furnish their homes for OVER 50 years. As a family-run business, we’re committed to offering an outstanding range of quality furniture, expert advice, dependable delivery, and exceptional customer service. Carters Furniture Centre & Bed City showrooms in Kidderminster, West Midlands total over 45,000sq foot and have a vast selection of beds, mattresses, living room, dining room and bedroom furniture available for you to browse. We stock premium brands such as Stressless, G Plan, La-Z-Boy, Alstons, Parker Knoll, Harrison Spinks, Vi-spring, TEMPUR, Sealy, Dunlopillo, Hypnos and Ercol as well as local suppliers.
Written by the company
Contact info
Caldwell Mill New Road, DY10 1AQ, Kidderminster, United Kingdom
- 01562755766
- info@carters-furniture.co.uk
- cartersfurnitureonline.co.uk
4.9
Excellent
2K reviews
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Excellent service again.
Malcolm served us well. Listened to our requirements, was very helpful and accommodating. Also gave us a very competitive price.
This is my second visit in 6 months. I will certainly visit again.
January 2, 2026
Reply from Carters Furniture Centre & Bed City
Hi Angela,
Thank your for your continued support. It means the world to us!
We will pass on your comments to Malcolm.
Carters :-)
Good deal on a new bed
Good deal on a new bed. Delivered and set up four days later. Great service both in the showroom and by the delivery team. Thank you.
December 5, 2025
Reply from Carters Furniture Centre & Bed City
Hi Molly,
Thank you so much for your lovely review! We will pass on your comments to Craig and the delivery team.
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Mr Wood,
Thank you so much for your fantastic review! We will pass on your comments to Paul.
Carters :-)
Reply from Carters Furniture Centre & Bed City
Hi Roger,
Thank you for your great review, We look forward to seeing you in store again soon to try and get this up to a 5 Star. If you have any feedback please do let us know.
craigemms@carters-bedcity.co.uk
Thanks again
Carters :-)
Great range to choose from.
I have used Carters for many furniture items and beds, great company good to deal with.
December 30, 2025
Reply from Carters Furniture Centre & Bed City
Hi James,
Thank you for your excellent 5 star review!
Carters :-)
Carters for beds used for many years
We have used Carters for beds for many years.
Have always had good deals and delivery times.
Would recommend them
December 30, 2025
Reply from Carters Furniture Centre & Bed City
Hi Alan,
Thank you so much for your lovely review, and your continued support!
Carters :-)
support our local shops
very happy with the service ,we have been customers for over 25 years,
staff are always helpful and very knowledgeable.
excellent selection on beds and furniture .
December 26, 2025
Reply from Carters Furniture Centre & Bed City
Hi Gary,
Thank you for your kind comments about both showrooms and of course our team, It really means a lot to us!
Carters :-)
friendly attentive service
December 27, 2025
Reply from Carters Furniture Centre & Bed City
Hi James,
Thank you for your fantastic 5 Star review!
Carters :-)
Excellent showroom and staff
Well presented showroom, helpful yet discreet staff who are prepared to go the extra mile. Jack was very helpful
December 27, 2025
Reply from Carters Furniture Centre & Bed City
Hi Dave,
Thank you for your excellent review! We will pass on your comments to Jack!
Carters :-)
Matthew was helpful and friendly…
Matthew was helpful and friendly dealing with my order. Lovely store with lots of choice. The best furniture store in Worcestershire.
December 26, 2025
Reply from Carters Furniture Centre & Bed City
Hi Valerie,
Thank you so much for your excellent 5 Star review! Thank you for your comments about the store, we really appreciate it!
Carters :-)
A really good furniture store
This is the third time we have bought furniture from Carters and quite honestly it would take a lot for us to go elsewhere. The welcome and personal attention is second to none but you're never hounded and can browse at leisure with help close by if needed. We dealt with Mathew again and he's just brilliant. What more can I say apart from thanks to everybody who works there
December 26, 2025
Reply from Carters Furniture Centre & Bed City
Thank you so much for your continued support, It means the world to us! We will pass on your comments to Matt!
Thanks again
Carters :-)
Really good experience with Matt at Carters in Kidderminster.
Really good experience with Matt who was extremely helpful but non pressurising. Friendly and knowledgable about the furniture we were interested in. It is a large well laid out showroom with a great range of branded lounge furniture that we were interested in resulting in our placing an order.
December 17, 2025
Reply from Carters Furniture Centre & Bed City
Hi Doug,
Thank you for such a wonderful review! It means a lot to us as a family run business. We will pass on your comments to Matt as well.
Carters :-)
Great welcome into the showroom
Great welcome into the showroom - best range of beds l have seen with a tremendous choice
Yes - we did buy one 😁
December 16, 2025
Reply from Carters Furniture Centre & Bed City
Hi Ron,
Thank you for your fantastic review! We hope you love your new bed!
Carters :-)
Excellent service
From visiting the store, where everything is well displayed, no pushy sales talk. Helpful and friendly staff. The delivery was as discussed in store, prompt, polite and professional delivery. They unpacked everything carefully, placed them in situ and wore shoe covers ! excellent service from start to finish.
December 17, 2025
Reply from Carters Furniture Centre & Bed City
Hi Tracey,
Thank you for your excellent review! We will pass on your comments to Mal and the delivery team!
Carters :-)
Excellent service and knowledgeable…
Excellent service and knowledgeable staff. Smooth early delivery
December 8, 2025
Reply from Carters Furniture Centre & Bed City
Hi JB,
Thank you for your lovely review!
Carters :-)
Great products at a fantastic price.
December 15, 2025
Reply from Carters Furniture Centre & Bed City
Hi Mark,
Thank you so much for your 5 Star review!
Carters :-)
Excellent Service
From walking into the showroom to the bed being delivered I cannot fault the customer service received from Carters. Sally was amazing and her experience showed through when selecting my bed. Thank you. I have recommended you to friends and family.
November 8, 2025
Reply from Carters Furniture Centre & Bed City
Hi Suzie,
Thank you for your fantastic review! We will of course pass your comments on to Sally.
Carters :-)
Reply from Carters Furniture Centre & Bed City
Thank you so much for your wonderful review!
Carters :-)
Purchasing an item previously viewed
The young man was very helpful and efficient in sssisting me with my purchase and putting my purchase in my car.
December 8, 2025
Reply from Carters Furniture Centre & Bed City
Hi Elaine,
Thank you so much for your lovely review!
Carters :-)
Excellent customer service.
December 6, 2025
Reply from Carters Furniture Centre & Bed City
Thank you for your excellent review!
Carters :-)
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