Carticenyc Reviews 

562
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I bought the membership accidentally and when charged the fee after the month I explained i did not want to be charged the fee and was reimbursed my money-back the same day. Also the jewelry I purchas... See more

Company replied

Rated 1 out of 5 stars

I order a watch and bracelet combo and I received an empty box and the black Cartier package taped at the bottom with white tape and the top of the package sticky sealed and the only response is they... See more

Company replied

Rated 5 out of 5 stars

“Sophie was quick and very helpful.” “They solved my problem right away and were super friendly.” “Great customer service. Easy and stress-free.”

Company replied

Rated 1 out of 5 stars

Also scammed. 2 week expedited shipping, broken watch, both non functional and broken face. No free items (necklace bracelet) included… run around from customer service since opening package tonight .... See more

Company replied

Company details

Written by the company

At CarticeNYC, we specialize in delivering luxury-inspired jewelry and accessories that blend style and affordability. Based in the heart of New York City, our brand is committed to offering premium-quality products at prices that make luxury accessible to everyone. From iced-out watches to statement chains and bracelets, our pieces are crafted to make you stand out and shine in any setting. We take pride in our attention to detail, using skilled craftsmanship and high-quality materials to create jewelry that not only looks stunning but lasts. Our goal is to empower individuals to look and feel their best without breaking the bank. That’s why we cut out the middlemen, streamline our operations, and pass those savings directly to our customers. At CarticeNYC, customer satisfaction is our top priority. We offer worldwide shipping, easy payment options, and dedicated support to ensure every customer has an exceptional experience. Whether you’re shopping for yourself or looking for the perfect gift, we’ve got you covered with a range of timeless designs and limited-edition collections. Join the CarticeNYC community today and elevate your style with confidence. Luxury doesn’t have to come with a hefty price tag—it just needs the right touch.


Contact info

2.8

Average

TrustScore 3 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(562)

254 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Fake Jewelry

The jewelry looks nothing like the videos and pictures. They are very cheap and lightweight. Maybe $10 worth of costume jewelry

October 12, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hey Teheran, appreciate your feedback. We totally get if it didn’t meet your expectations. Send us a quick email at info@carticenyc.com so we can look into a replacement or store credit for you.

Rated 1 out of 5 stars

Terrible

Spent 200 dollar and never received my free bracelet or necklace or the two mystery boxes i purchased it too a month to get here and then everything was wrong they gave me two then ass rope chains then said the bracelet and necklace didn’t come with the order when ever watch you buy says free bracelet and watch included

October 9, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hey Dwight! That definitely sounds off, you should’ve received your full promo items. Please email us at info@carticenyc.com
with your order number so we can make it right and send what’s missing. We got you.

Rated 1 out of 5 stars

After I received my order they keep…

After I received my order they keep trying to charge me $39.99 a month for something I don’t even know about.. I sent them a email asking why are they still trying to charge me but no response back, so the next month they didn’t try to charge me and then boom they just tried to charge my debit card again so be careful

October 3, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Joseph sorry to hear about that 🙏 we never bill monthly or charge outside of your original order so something doesn’t sound right here. Please reach out to us directly at info@carticenyc.com
with your order number and a screenshot of the attempted charge so we can investigate and get this fixed for you right away.

Rated 3 out of 5 stars

Got this chain as a gift and the…

Got this chain as a gift and the packaging was on point. Velvet box, clean polish, and zero scratches. Adjusting it was simple and it sits perfectly. Haven’t taken it off since.

June 27, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Chase love to hear that 🙌 glad the chain hit right and the packaging came through clean. Appreciate you rocking Cartice daily.

Rated 1 out of 5 stars

DO NOT BUY THEIR PRODUCT!!!

DO NOT BUY THEIR PRODUCT!!!! ITS NOT HIGH END OR EVEN LOOK OR FEEL HIGH END!!! ITS WORST THAN TEMU….FEELS LIKE PLASTIC AND THE WATCH IS QUARTS MOVEMENT NOT AUTOMATIC. THE STONES LOOK PLASTIC. THE WATCH IS VERY LIGHT AND FEELS LIKE PLASTIC. ITS LIKE A CHILDS TOY WATCH. I’M NOT EXAGGERATING OR MAKING THIS UP!!! VERY DISAPPOINTED. SAVE YOUR MONEY!!!!

RESPONSE TO YOUR REPLY: IF YOU WANT YOUR CUSTOMERS TO FEEL CONFIDENT WITH BUYING YOUR PRODUCT, START BY BEING HONEST WITH THE DESCRIPTION OF THE PRODUCT AND IF THEY ARE NOT SATISFACTORY OR RECEIVE EXACTLY AS DESCRIBED THEN OFFER THE CUSTOMER A FULL REFUND NOT A 20% REFUND, WHICH I GOT AFTER 3 EMAILS….

September 27, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hello Eric, we appreciate your feedback and are sorry to hear you were disappointed with your order. We want all our customers to feel confident in their purchase, so we’d like to look into this further for you. Please reach out to us directly at info@carticenyc.com with your order number, and our team will be happy to assist in resolving this.

Rated 1 out of 5 stars

I would give them a negative 10 it just…

I've already sent my order details and info with pictures and you haven't even responded. I have also submitted to the BBB! Frauds!!! I would give them a negative 10 it just isn't possible. I received my order 3 days late even after paying for expedited shipping. My $70 earrings were not in the package. They charged me for a mystery box and didn't even deliver it but it says it was but I have pictures that 2 packages were supposed to be delivered but only one was with missing items. They also charged my card an additional $50 for membership, I didn't want, had to cancel and haven't received my money back. These are criminals!!! They are straight up scam artist! Do not use this Fraudulent company!!!

September 22, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Ashley sorry to hear about the issues with your order 🙏 that’s definitely not the experience we want for you. Please send your order details and pics to info@carticenyc.com
so our team can sort out the missing items and charges right away. We’ll make sure you get taken care of.

Rated 1 out of 5 stars

I'm still dealing with this scam…

I'm still dealing with this scam company. They just drafted $39.99 from my account for "VIP club". I never signed up for this club. This was a one time purchase for my nephew. I'm asking for a refund and keep getting the run-around with replies like "we can give you 50% off membership" or 'As a courtesy we'll meet in the middle and give 50% refund".....on what I never asked for!!!!???? I already took the L on their BS mystery boxes and walked away but now this VIP club for $39.99/month??? I don't know....I'm thinking the FTC and BBB might like to hear about this company's bad business practices. And Cartice....don't reply to this review to contact your info email. Those are the brain dead people I've been going back and forth with already.

September 24, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

John we hear your frustration and we want to make it right. Shoot your order info over to info@carticenyc.com
and we’ll make sure the membership charge is reviewed and handled properly. No run-arounds just a real solution 🙌

Rated 1 out of 5 stars

THE WORST

THE WORST. If i could give a 0 i would. it’s SHEIN items. literally SHEIN. i’m not Fing joking. the mystery box. That was 50$ that they said was over 300+ in rewards. WE GOT A STRING a string of a necklace you could get at hobby lobby. There refund system is bullshit. offering 15% off, but having to return the item and spending 25 for shipping. Are we deadass. STAY FAR THE F AWAY

September 24, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Ean appreciate the feedback 🙏 the mystery boxes are meant to be fun surprises, but if yours missed the mark that’s on us. Reach out to info@carticenyc.com with your order number and we’ll work on a fix for you.

Rated 1 out of 5 stars

Scam

Scam! Do not purchase from them. They didn't include the bracelet or necklace in my order and refuse to make it right. I even purchased the guaranteed delivery. I got scammed. Just don't do it!

September 19, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Sorry you had that experience, that’s not how we want any customer to feel. Please reach out to us at info@carticenyc.com
so we can make this right and get your full order sorted.

Rated 1 out of 5 stars

i bought a watch from them in May

i bought a watch from them in May, it took a month to get it. i had to email them to get any word on a update about my package and to even get a tracking number. Fastward to now, I’ve been getting charged 20 every month since july from them even though i haven’t ordered anything from them since may. i’ve emailed them about them giving me my money back and they’ve ghosted me. i blocked them on cashapp after the first time they charged me 20, than they made a different cashapp account just to charge me again!! DONT BUY FROM THIS COMPANY!

September 17, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

We hear your frustration and want to clear this up. Cartice only charges once at checkout and never through CashApp. Please contact us at info@carticenyc.com
so we can investigate this directly and fix the issue for you.

Rated 2 out of 5 stars

Mystery box

Cartice have reached out to me concerning my review I will change it if they keep their promise about making it right. Stay tuned in for the update.

September 2, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Appreciate you giving us the chance to make things right Terry. Our team will follow through and we’ll make sure you’re taken care of. Thanks for your patience.

Rated 1 out of 5 stars

I received my cortese watch it was I…it was great

I received my cortese watch it was I got the wrong watch they didn't send the bracelet or the necklace I've been trying to contact somebody to return to watch it's brand new I have not I got two of them I already ordered one of them a long time ago and they sent me the same one I sent for the round watch for the woman pay for it and everything they sent me the wrong watch and I can't get in contact with nobody so if it's possible can you please send me a something I can get in contact with somebody thank you

September 2, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Sorry for the mix up Robert, we understand how frustrating that must be. Email us at info@carticenyc.com and we’ll get you the right watch along with your free gifts. We’ll take care of it 👍

Rated 5 out of 5 stars

The best place to o get fine jewelry!

I had a crystal broken and they quickly sent a replacement. The more you spend the higher the quality of the jewelry. It's very nice! But with the $50 watch adds,it confuses people. They have the high end jewelry too. It's amazing! Must have!

September 11, 2025
Unprompted review
Rated 5 out of 5 stars

Everything was a1 I usually buy…

Everything was a1 I usually buy expensive jewelry but I been seeing the ads and was like ok ok … ordered it came was very happy ! Thanks will be ordering more stuff -G

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality does not look like it did…

Poor quality does not look like it did on site to small took forever to get. Terrible don't buy ever from them not worth a penny

September 10, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Sorry you had that experience 🙏 We never want anyone to feel let down by their order. Please reach out to us at info@carticenyc.com so we can work on fixing this for you.

Rated 3 out of 5 stars

Flashy Fun for the Night

Grabbed the purple grillz for a themed party. Flashy, yeah, but they stayed snug all night and made the outfit pop. Girls wanted pics with it;mission accomplished.

August 14, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

That’s fire fam 🙌 Glad the grillz came through for the party and stayed snug, that’s exactly the Cartice vibe! Appreciate you rocking with us.

Rated 1 out of 5 stars

Don't waste your money ordering from…

Don't waste your money ordering from cartice. They are scammers and don't want to take there product back. Ordered watch for my husband's birthday. The watches and bracelets are one size fits all. The watch and bracelet wouldn't fit. Notified them and they told me they couldn't give me all my money back because the watch and bracelet had been used. How can it be used if he can't wear it. Beware of a watch company that says one size fits all. All men are not the same size if they were a legitimate company the watches and bracelets would come in different sizes. They would only refund me $16.77 and I paid $83.26. Will never place another order with this company again. Will go back to invicta watches much better watches and they are not scammers. INVICTA WATCHES FIT. CARTICE REMBER TO TREAT YOUR CUSTOMERS RIGHT. WITHOUT CUSTOMERS THERE WOULD BE NO CARTICE.

August 26, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

we hear your frustration and totally get where you’re coming from. The bracelets are one-size and the watch links can be adjusted, but if things didn’t work out right that’s on us. Please email info@carticenyc.com so we can review your order and make this right.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look