Carticenyc Reviews 

562
TrustScore 3 out of 5

2.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I bought the membership accidentally and when charged the fee after the month I explained i did not want to be charged the fee and was reimbursed my money-back the same day. Also the jewelry I purchas... See more

Company replied

Rated 1 out of 5 stars

I order a watch and bracelet combo and I received an empty box and the black Cartier package taped at the bottom with white tape and the top of the package sticky sealed and the only response is they... See more

Company replied

Rated 5 out of 5 stars

“Sophie was quick and very helpful.” “They solved my problem right away and were super friendly.” “Great customer service. Easy and stress-free.”

Company replied

Rated 1 out of 5 stars

Also scammed. 2 week expedited shipping, broken watch, both non functional and broken face. No free items (necklace bracelet) included… run around from customer service since opening package tonight .... See more

Company replied

Company details

Written by the company

At CarticeNYC, we specialize in delivering luxury-inspired jewelry and accessories that blend style and affordability. Based in the heart of New York City, our brand is committed to offering premium-quality products at prices that make luxury accessible to everyone. From iced-out watches to statement chains and bracelets, our pieces are crafted to make you stand out and shine in any setting. We take pride in our attention to detail, using skilled craftsmanship and high-quality materials to create jewelry that not only looks stunning but lasts. Our goal is to empower individuals to look and feel their best without breaking the bank. That’s why we cut out the middlemen, streamline our operations, and pass those savings directly to our customers. At CarticeNYC, customer satisfaction is our top priority. We offer worldwide shipping, easy payment options, and dedicated support to ensure every customer has an exceptional experience. Whether you’re shopping for yourself or looking for the perfect gift, we’ve got you covered with a range of timeless designs and limited-edition collections. Join the CarticeNYC community today and elevate your style with confidence. Luxury doesn’t have to come with a hefty price tag—it just needs the right touch.


Contact info

2.8

Average

TrustScore 3 out of 5

562 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

2.8

All reviews

(562)

254 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A return customer!

I am a very satisfied customer who returned to Cartice to purchase another blinged out watch with a “free diamond necklace and matching bracelet!
Paying a fraction of the cost for great looking jewelry is priceless!
Thank you Cartice!

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

The piece was perfect

The piece was perfect. I really appreciated the quality of the materials and the luster and weight of the piece was phenomenal. The quality of the metal was out of this world. I definitely will buy again. Please get some more designs.

February 7, 2026
Unprompted review
Rated 1 out of 5 stars

Beware

The stones look good in the pics on fake, very low quality silver pieces. But, the gold, looks fake because it is fake. It doesn't look like real gold AT ALL! I only kept a ring & threw the necklace & watch in the trash. I knew it wouldn't all that extravagant, but the watch & necklace were made of plastic, not metal. Who wants plastic jewelry with moissonite stones in them? Shiny plastic? Absolutely not.
Then, not only that, when I tried to cancel they're VIP membership that's $50 for some reason, I was met with generic responses about the benefits of the membership instead of cancelation confirmation for TWO days! It took them two days & MULTIPLE (more than 4) emails stating I wanted to cancel before they actually did it. Anyone gets up close to ANY of the jewelry (gold or silver) will know it's fake. They'd only be fooled from a distance.

February 5, 2026
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hey Antonio, really sorry you had this kind of experience. That is definitely not what we want for anyone rocking Cartice.

As for the VIP membership, you should never have to fight just to get something canceled. I hear your frustration loud and clear. That is not the level of service we aim for at all.

Please email info@carticenyc.com with your order number and the email linked to the membership. Our support team can look into the quality concerns and make sure the membership side is fully handled. If something was genuinely off with the items, we want a fair chance to make it right.

Rated 5 out of 5 stars

Absolutely the best company

Absolutely the best company! The style , the look, the weight , everything feels perfect. They don’t tarnish, and are all certified. What more can you ask for? Do it and get what you want cause these deals don’t last!

February 1, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible Service and Scammers

Terrible Customer Service they will Charge you extra for stuff you don’t purchase and will simply just take money out of your account. I wouldn’t recommend buying from them it’s bad quality anyways and you can even resize the watches to fit you

January 17, 2026
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hi Shonte', we’re really sorry to hear about your experience and understand how upsetting unexpected charges and product concerns can be. That is never the experience we want for our customers.

We would truly appreciate the chance to review your case in detail. Please email us at info@carticenyc.com
with your order number and a screenshot of the charges you are seeing so our support team can investigate and work toward a resolution. Regarding sizing, our watch bands do have removable links and can be adjusted, and we are always happy to guide customers through that.

Rated 1 out of 5 stars

My husband ordered from them a month…

My husband ordered from them s month ago..we did receive order and it was fully paid. They have tried twice to purchase something for 49.99 without consent.
But I'm glad my bank keeps declining they stupid asses..do unprofessional..I reached out but I will take they ass to court messing with out money..they seem like a scam

January 30, 2026
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hi DeDe, we’re very sorry to hear about this situation and understand why you would be concerned about attempted charges. We want to reassure you that we do not operate any unauthorized billing and we take claims like this seriously.

Please email us at info@carticenyc.com
with your original order details and a screenshot of the attempted charges so our team can investigate what may have happened and address it properly. We want to help clear this up for you as quickly as possible.

Rated 1 out of 5 stars

I ordered Jewelry

I ordered Jewelry, a watch that included a wrist bracelet and necklace. Instead, i got a GRAY SWEATSHIRT! They emailed me saying my order was delivered yet my Jewelry wasn't delivered just a gray sweatshirt that I didn't order and they don't even sell! How is that even possible? Called their delivery 3rd party GOFO, who said it was delivered and clearly it was not! Otherwise, i wouldn't be calling you now would I. I even purchased multiple insurances, 1 for damages, and shipping protection, on case it never got to me. It ws either stolen en route by the warehouse or the driver because how does a gray sweatshirt get to me as a delivered product from a Jewelry company as my Jewelry?
Emailed cartice directly also as their delivery company GOFO, said their email was non existent and undeliverable. Waiting on the company, Cartice, to make this right and either resend what I ordered and paid fir, since I paid for shipping protection also or issue me a refund
Yes, after reading your reply, I've already done all that. I find it interesting you can reply here so fast but no reply yet from company, to make this right. Cartice still sends dozens of emails per week and I finally gave you a chance and purchased only to have this happen. Very disappointed. Make this right as soon as possible and resend my order correctly or refund my money.

Cartice, you're worse than advertised!
Your customer support sucks and is worse than your delivery team!

I NEVER RECEIVED THE JEWELRY I PAID FOR! I EVEN PURCHASED SHIPPING PROTECTION.
YOUR TRACKING INFO FROM GOFO IS WRONG!
THE ONLY THING DELIVERED WAS A GREY SWEATSHIRT INSTEAD OF MY JEWELRY.
NEVER ORDERED A GREY SWEATSHIRT FROM ANYWHERE!
NEVER RECEIVED MY JEWELRY!

RESEND MY JEWELRY I PAID FOR TO ME CORRECTLY
OR REFUND MY MONEY.

IM NOTIFYING THE BANK ABOUT YOUR COMPANY AND WRITING MORE BAD REVIEWS ON ALL MAJOR PLATFORMS ABOUT THIS.

NOT ONLY DID YOU NOT DELIVER MY JEWELRY I PAID FOR, SOPHIE FROM YOUR CUSTOMER SERVICE IS AN IDIOT.

SHE CANT READ AND IS STUPID, CLEARLY
EITHER NOT READING WHAT I SENT OR IGNORING IT ALONG WITH ATTACHED PHOTOS.
FIX THIS!

Liam,

We’re happy to let you know that your order has been successfully delivered 🎉
You can check the delivery status anytime using this link

Regarding the sweatshirt you mentioned receiving, we want to help clarify this for you. At the moment, we don’t carry or sell that type of product. It may have been purchased from a different store and delivered around the same time.

If you have any questions or need help reviewing your order details, we’re here for you and happy to assist. Thanks so much for checking in with us — we truly appreciate your time and trust.

Best regards, 
Sophie

January 27, 2026
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hi Liam, we’re truly sorry to hear about this mix up. Receiving the wrong item, especially something completely different from what you ordered, is understandably frustrating.

We absolutely want to make this right. Please email us at info@carticenyc.com
with your order number, a photo of the item you received, and your full delivery details so our team can investigate with the warehouse and shipping partner. Since you purchased shipping protection, we especially want to review this carefully and work toward either a replacement or a proper resolution for you.

Rated 1 out of 5 stars

An absolute scam DO NOT PURCHASE

An absolute scam DO NOT PURCHASE! There quality is absolutely terrible and they added on a 49.99 VIP subscription automatically. It is an extremely shady business you may as well flush your money down the toilet. I give 0 stars

January 7, 2026
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hi John, we’re really sorry to hear that you feel this way. We understand how frustrating it is when a product does not meet expectations and when there are concerns about charges.

We want to clarify that we do not intentionally enroll customers into any kind of subscription without their knowledge, so we would truly like to investigate what happened in your case. Please email us at info@carticenyc.com with your order details and a screenshot of the charge you are referring to so our team can review this carefully and work toward a resolution.

Rated 1 out of 5 stars

I order never arrived

I placed an order for my husband for his bday and paid express shipping!! My order never arrived! Someone stole the package I reached out to Cartice they said they’ll send out again and they won’t respond back to me at all, my husband bday came and I didn’t have a gift for him. I’m extremely disappointed and upset and nobody will respond back

January 13, 2026
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hi Amy, we are very sorry to hear about your experience, especially since this was meant to be a birthday gift. We understand how upsetting and disappointing that must have been for you.

If a package is marked delivered but goes missing, we still want to help and look into what happened. Please email us at info@carticenyc.com with your order number and any previous email communication so we can review your case and follow up with you properly. Your experience is important to us, and we want to do our best to resolve this.

Rated 1 out of 5 stars

I don’t like wat I receive you…

I don’t like wat I receive you guaranteed no fade and it a this freaking stuff faded so fast on top off yall keep changing my card I sent an email no one got back to me. It’s like 400 in charges that I can’t get back freakin rip off

January 6, 2026
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hi Benji, we’re really sorry to hear about your experience. We understand how frustrating it must feel to receive an item that didn’t meet expectations and to be worried about charges on your card. That is never the kind of experience we want anyone to have.

We would truly like the chance to look into both the fading concern and the billing issue right away. Please email us at info@carticenyc.com
with your order number and a screenshot of the charges you are seeing so our support team can investigate and work toward a solution for you as quickly as possible.

Rated 1 out of 5 stars

I was charged for a ring and a bracelet…

I was charged for a ring and a bracelet purchased separately but only the bracelet showed up the money was taken for the ring but it never showed & you told me there was no purchase.. I have evidence!

January 26, 2026
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hi Jerome, we’re very sorry for the confusion and frustration around your order. We completely understand how upsetting it is to be charged for an item that you did not receive.

We definitely want to review this properly. Please email us at info@carticenyc.com
with your order details and the proof of purchase you mentioned so our team can investigate and resolve this for you as soon as possible.

Rated 1 out of 5 stars

I ordered a Black Friday bundle for a…

I ordered a Black Friday bundle for a one time purchase which went well, after that my card kept getting charged 49.99 every month. Do not order from this company it’s a scam.

November 26, 2025
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hey Dexter, we’re really sorry to hear that and we understand why that would be upsetting. We don’t run any kind of monthly subscription, so those charges definitely need to be reviewed.

Please email us at info@carticenyc.com
with your order number and a screenshot of the charges so our team can investigate and sort this out for you as quickly as possible. We want to make this right.

Rated 4 out of 5 stars

Service consistency with Cartice

Cartice products are very nice. Quality and style at a affordable price ! Hats off to you for that ! I do have a concern though ! I've shopped with you twice ! Both times I was to recieve additional items free. The first time I didn't! The second time I did recieve three of the four free items I was supposed to recieve ! One other thing and this is important ! Work on or correct your ordering system ! The last time I placed a order it was for two watches. Your system made a second invoice with 2 more watches. You didn't charge me but I was fearful that you would ! That will make people not do business with you no matter how worthy your product ! You are a good company but fix the bugs !!

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

Cartice has great products

Cartice has great products, every single pieces of jewelries I bought from Cartice it’s amazing. I am 44 years old and It is the second time in my entire life I bought products that amazed me. Cartice is the best believe me I told every single friends of mine and plus I posted on my facebook page to showcase my watches, my necklaces, and my bracelets I am proud of myself that I made the purchase and I will continue to buy more Cartice jewels. Thank you Cartice for making me look like a millionaires

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Do not recommend

Do not recommend. They took unauthorized money from my bank account a month after I purchased.

January 23, 2026
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hey Chris, we’re really sorry to hear that and we understand why that would be frustrating. We don’t charge customers without authorization, so this is something we definitely want to look into and clear up for you. Please reach out to us directly a info@carticenyc.com with your order details and we’ll review it right away and make it right.

Rated 1 out of 5 stars

Still waiting for my order which was…

Still waiting for my order which was ordered 1-1 after ordering from them 2 separate times before. I just got a vague email from them saying they are working on my order but still no time frame when it'll arrive. I'm getting super frustrated

January 1, 2026
Unprompted review
Carticenyc logo

Reply from Carticenyc

Hi Brett, we’re really sorry for the frustration and we completely understand how upsetting this feels, especially since you’ve ordered from us before. A vague update is not the clarity you deserve. Please email info@carticenyc.com
with your order number so our team can give you a clear and specific update on your order status. We truly appreciate your past support and want to make sure this gets resolved properly for you.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look