I bought the membership accidentally and when charged the fee after the month I explained i did not want to be charged the fee and was reimbursed my money-back the same day. Also the jewelry I purchas... See more
Company replied
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I bought the membership accidentally and when charged the fee after the month I explained i did not want to be charged the fee and was reimbursed my money-back the same day. Also the jewelry I purchas... See more
Company replied
I order a watch and bracelet combo and I received an empty box and the black Cartier package taped at the bottom with white tape and the top of the package sticky sealed and the only response is they... See more
Company replied
“Sophie was quick and very helpful.” “They solved my problem right away and were super friendly.” “Great customer service. Easy and stress-free.”
Company replied
Also scammed. 2 week expedited shipping, broken watch, both non functional and broken face. No free items (necklace bracelet) included… run around from customer service since opening package tonight .... See more
Company replied
At CarticeNYC, we specialize in delivering luxury-inspired jewelry and accessories that blend style and affordability. Based in the heart of New York City, our brand is committed to offering premium-quality products at prices that make luxury accessible to everyone. From iced-out watches to statement chains and bracelets, our pieces are crafted to make you stand out and shine in any setting. We take pride in our attention to detail, using skilled craftsmanship and high-quality materials to create jewelry that not only looks stunning but lasts. Our goal is to empower individuals to look and feel their best without breaking the bank. That’s why we cut out the middlemen, streamline our operations, and pass those savings directly to our customers. At CarticeNYC, customer satisfaction is our top priority. We offer worldwide shipping, easy payment options, and dedicated support to ensure every customer has an exceptional experience. Whether you’re shopping for yourself or looking for the perfect gift, we’ve got you covered with a range of timeless designs and limited-edition collections. Join the CarticeNYC community today and elevate your style with confidence. Luxury doesn’t have to come with a hefty price tag—it just needs the right touch.
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It's the intense look I get, it boost my confidence, and I love the price it's so affordable, if u don't have one, get one, not to mention the free gift..
I am a very satisfied customer who returned to Cartice to purchase another blinged out watch with a “free diamond necklace and matching bracelet!
Paying a fraction of the cost for great looking jewelry is priceless!
Thank you Cartice!
The piece was perfect. I really appreciated the quality of the materials and the luster and weight of the piece was phenomenal. The quality of the metal was out of this world. I definitely will buy again. Please get some more designs.
The stones look good in the pics on fake, very low quality silver pieces. But, the gold, looks fake because it is fake. It doesn't look like real gold AT ALL! I only kept a ring & threw the necklace & watch in the trash. I knew it wouldn't all that extravagant, but the watch & necklace were made of plastic, not metal. Who wants plastic jewelry with moissonite stones in them? Shiny plastic? Absolutely not.
Then, not only that, when I tried to cancel they're VIP membership that's $50 for some reason, I was met with generic responses about the benefits of the membership instead of cancelation confirmation for TWO days! It took them two days & MULTIPLE (more than 4) emails stating I wanted to cancel before they actually did it. Anyone gets up close to ANY of the jewelry (gold or silver) will know it's fake. They'd only be fooled from a distance.

Reply from Carticenyc
Plain and simple professional customer service
Sophie of Cartice Customer Service has been excellent! Quick response time, efficient and very kind.
Absolutely the best company! The style , the look, the weight , everything feels perfect. They don’t tarnish, and are all certified. What more can you ask for? Do it and get what you want cause these deals don’t last!
Terrible Customer Service they will Charge you extra for stuff you don’t purchase and will simply just take money out of your account. I wouldn’t recommend buying from them it’s bad quality anyways and you can even resize the watches to fit you

Reply from Carticenyc
My husband ordered from them s month ago..we did receive order and it was fully paid. They have tried twice to purchase something for 49.99 without consent.
But I'm glad my bank keeps declining they stupid asses..do unprofessional..I reached out but I will take they ass to court messing with out money..they seem like a scam

Reply from Carticenyc
I ordered Jewelry, a watch that included a wrist bracelet and necklace. Instead, i got a GRAY SWEATSHIRT! They emailed me saying my order was delivered yet my Jewelry wasn't delivered just a gray sweatshirt that I didn't order and they don't even sell! How is that even possible? Called their delivery 3rd party GOFO, who said it was delivered and clearly it was not! Otherwise, i wouldn't be calling you now would I. I even purchased multiple insurances, 1 for damages, and shipping protection, on case it never got to me. It ws either stolen en route by the warehouse or the driver because how does a gray sweatshirt get to me as a delivered product from a Jewelry company as my Jewelry?
Emailed cartice directly also as their delivery company GOFO, said their email was non existent and undeliverable. Waiting on the company, Cartice, to make this right and either resend what I ordered and paid fir, since I paid for shipping protection also or issue me a refund
Yes, after reading your reply, I've already done all that. I find it interesting you can reply here so fast but no reply yet from company, to make this right. Cartice still sends dozens of emails per week and I finally gave you a chance and purchased only to have this happen. Very disappointed. Make this right as soon as possible and resend my order correctly or refund my money.
Cartice, you're worse than advertised!
Your customer support sucks and is worse than your delivery team!
I NEVER RECEIVED THE JEWELRY I PAID FOR! I EVEN PURCHASED SHIPPING PROTECTION.
YOUR TRACKING INFO FROM GOFO IS WRONG!
THE ONLY THING DELIVERED WAS A GREY SWEATSHIRT INSTEAD OF MY JEWELRY.
NEVER ORDERED A GREY SWEATSHIRT FROM ANYWHERE!
NEVER RECEIVED MY JEWELRY!
RESEND MY JEWELRY I PAID FOR TO ME CORRECTLY
OR REFUND MY MONEY.
IM NOTIFYING THE BANK ABOUT YOUR COMPANY AND WRITING MORE BAD REVIEWS ON ALL MAJOR PLATFORMS ABOUT THIS.
NOT ONLY DID YOU NOT DELIVER MY JEWELRY I PAID FOR, SOPHIE FROM YOUR CUSTOMER SERVICE IS AN IDIOT.
SHE CANT READ AND IS STUPID, CLEARLY
EITHER NOT READING WHAT I SENT OR IGNORING IT ALONG WITH ATTACHED PHOTOS.
FIX THIS!
Liam,
We’re happy to let you know that your order has been successfully delivered 🎉
You can check the delivery status anytime using this link
Regarding the sweatshirt you mentioned receiving, we want to help clarify this for you. At the moment, we don’t carry or sell that type of product. It may have been purchased from a different store and delivered around the same time.
If you have any questions or need help reviewing your order details, we’re here for you and happy to assist. Thanks so much for checking in with us — we truly appreciate your time and trust.
Best regards,
Sophie

Reply from Carticenyc
An absolute scam DO NOT PURCHASE! There quality is absolutely terrible and they added on a 49.99 VIP subscription automatically. It is an extremely shady business you may as well flush your money down the toilet. I give 0 stars

Reply from Carticenyc
I placed an order for my husband for his bday and paid express shipping!! My order never arrived! Someone stole the package I reached out to Cartice they said they’ll send out again and they won’t respond back to me at all, my husband bday came and I didn’t have a gift for him. I’m extremely disappointed and upset and nobody will respond back

Reply from Carticenyc
I don’t like wat I receive you guaranteed no fade and it a this freaking stuff faded so fast on top off yall keep changing my card I sent an email no one got back to me. It’s like 400 in charges that I can’t get back freakin rip off

Reply from Carticenyc
I was charged for a ring and a bracelet purchased separately but only the bracelet showed up the money was taken for the ring but it never showed & you told me there was no purchase.. I have evidence!

Reply from Carticenyc
I ordered a Black Friday bundle for a one time purchase which went well, after that my card kept getting charged 49.99 every month. Do not order from this company it’s a scam.

Reply from Carticenyc
Cartice products are very nice. Quality and style at a affordable price ! Hats off to you for that ! I do have a concern though ! I've shopped with you twice ! Both times I was to recieve additional items free. The first time I didn't! The second time I did recieve three of the four free items I was supposed to recieve ! One other thing and this is important ! Work on or correct your ordering system ! The last time I placed a order it was for two watches. Your system made a second invoice with 2 more watches. You didn't charge me but I was fearful that you would ! That will make people not do business with you no matter how worthy your product ! You are a good company but fix the bugs !!
Cartice has great products, every single pieces of jewelries I bought from Cartice it’s amazing. I am 44 years old and It is the second time in my entire life I bought products that amazed me. Cartice is the best believe me I told every single friends of mine and plus I posted on my facebook page to showcase my watches, my necklaces, and my bracelets I am proud of myself that I made the purchase and I will continue to buy more Cartice jewels. Thank you Cartice for making me look like a millionaires
Do not recommend. They took unauthorized money from my bank account a month after I purchased.

Reply from Carticenyc
Still waiting for my order which was ordered 1-1 after ordering from them 2 separate times before. I just got a vague email from them saying they are working on my order but still no time frame when it'll arrive. I'm getting super frustrated

Reply from Carticenyc
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