Been using Cartridge Right compatibles for decades now. Always quick and friendly service. My old brother printer just keeps on going...(touch wood). Can't remember having any problems with colours cl... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Waste of time. On the day the print head I ordered was meant to arrive I instead got an email stating it was priced wrong and I could either pay the extra amount or cancel. I canceled and bought one f... See more
I had an urgent request, managed to speak to a human (Daniel) who was 100% helpful. Then there was a development with my order, I was able to contact Daniel and he sorted it asap - above and beyond... See more
I bought a Brother cartridge but thought it was the wrong one as it didnt seem to fit. I used their telephone customer service and immediately talked to a local expert. He explained that the Brother... See more
Company details
Written by the company
Ink, toner and stationery delivered to your businesses same and next day. Refills and non originals guaranteed for your printer. Printing and copying also. Cards, booklets and flyers printed at incredibly low rates. Call us for more info. Printer repairs and servicing also offered.
Contact info
Cartridge Right, 53 Gloucester Road, Bishopston, BS7 8AD, Bristol, United Kingdom
- 01179248888
- admin@cartridgeright.co.uk
- cartridgeright.co.uk
4.4
Excellent
296 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Unfortunately the cartridge arrived…
Unfortunately the cartridge arrived without a chip. I have emailed Dan on customer service , sent photos . Dan was gong to send me a replacement but i received nothing. On emailing back to see where the replacement was I was told HP would not have sent a cartridge out without a chip and that as there was no chip on the cartridge that was down to me!!
Why would i remove a chip stuck on to a cartridge resulting in it not working !!
Unfortunately the 30 day moneyback guarantee does not appear to be happening.
25.06.25
The chip is still on the old cartridge - i sent photos of both old cartridge with chip and new cartridge without chip to Dan as soon as yours arrived.
i have now re ordered off FP Franking direct. Accusing me of removing the chip from the new cartridge to stick on the old cartridge which is empty hence the purchase of a new cartrigde is bonkers . I am a 55 year old company director ! Your money back guarantee on the website is just words !!!
Your cartridge did not come with a chip on.
May 19, 2025
Reply from Cartridge Right
Fortunately we have been in a HP factory before and have seen the process in action when they make an ink cartridge. It is impossible for a specialist franking machine cartridge like yours to leave the factory without a chip as it would be dead and fail the checks in order pass quality control. They all would. It looks like you took the chip off the cartridge because you had another cartridge which registered empty but you belived it to contain ink. You ordered from us to use the chip on this Cartridge and get your money back. We were refused a return by HP so we couldn't offer a refund on a licensed product.
We didn't accuse you of returning the old cartridge.
At last a Cartridge Supplier that…
At last a Cartridge Supplier that fulfills delivery as promised!
May 26, 2025
Worst online experience I have ever experienced
If I could give this company -5 stars I would. I purchased an ink cartridge from them and paid £5.95 for next day delivery. After 4 days I contacted them explaining I had never received the cartridge and was about to go on holiday and now did not require the cartridge anymore. I was told they would sort it out. After returning from our holiday the cartridge was delivered, I contacted them again and was told to return it with Royal Mail tracking service and they would refund me my invoice and the postage cost. After tracking the delivery it was now obvious I was not getting a refund, after 2 emails and many phone calls I got my refund minus the return costs. Every time I called them the manager was on a day off or had left early. Eventually I got an email explaining my return was outwith their terms and conditions even after me contacting them explaining I had never received it before going on holiday. The worst online company I have ever dealt with. Their customer service is awful and mannerism on emails was shocking.
March 24, 2025
Unprompted review
Reply from Cartridge Right
Hi Ricky. We are sorry to hear your point of view on this as we heard from you weeks after your purchase not days after. Royal mail was the issue not us. You wanted a refund on a single ink which was fine and we refunded promply. The issue you failed to mention in your review was you chose to send a single ink tank cartridge weighing 65 grams costing £8.95 for a special next day delivery, which you wanted us to pay for. We fully refunded the initial delivery and the purchase made but your confusion is the non faulty return postage is down to you. We have a non faulty restocking fee which we waivered out of goodwill as royal mail were the issue not us.
We hope this clears up any confusion and if we can be of any further service please do call again.
Amazing company
My second order from cartridge right and everything was perfect, my order was shipped out and came so quick and everything with in perfect condition. Love the extra treat they gave too
May 11, 2025
Great service
The toner arrived the next day, worked with no hassle, produces great quality printing and has saved me hundreds of pounds. I'll be ordering from you again.
April 23, 2025
Reply from Cartridge Right
Great to hear - thanks for the feedback Alex:-)
Reply from Cartridge Right
Glad we could help
Very late delivery, no communication.
We ordered the cartridges on the 1st of April. We paid extra for next day delivery. We received them this morning, 8th April.
April 1, 2025
Reply from Cartridge Right
Problem with royal mail now sorted.
Gort exactly what I ordered at a great…
Gort exactly what I ordered at a great price - thank you
March 8, 2025
A great service thanks
A great service thanks. The cartridge was a decent price with prompt delivery.
March 6, 2025
Reply from Cartridge Right
Thanks for the feedback
Reply from Cartridge Right
Thanks for the feedback
Good comms
Did not have the cartridge I ordered
Called me explained I would still have it in a two days. It arrived. Very nice people to deal with
February 24, 2025
Reply from Cartridge Right
Thanks for your feedback.
Reply from Cartridge Right
Thanks for your feedback.
The wrong toner was sent to me.
The wrong toner was sent to me.
Dan wanted to charge a 20% restocking fee, plus to to pay return postage.
Arrogant young man, thought he was right, turned out he was wrong. He refunded in full after several emails and telephone calls.
Will not use again
January 3, 2025
Reply from Cartridge Right
This was an unusual one as the product was very niche and had a description for 2 different machines when it fitted only 1. It initially looked like you ordered the wrong toner then later we saw the description was incorrect so rang you to say it was not your fault and offered a full refund. We understand how you felt on this occassion and glad we could get it rectified promptly.
Easy to order and quick delivery.
December 19, 2024
Reply from Cartridge Right
Thanks for your feedback:-)
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.