Emma on chat said the payout had been released tuesday, the account said pending until thursday, and the bank had nothing until friday. so which day did the money actually LEAVE their end, then.
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emailed friday about a stuck cashout. auto reply promising 24 hours. nothing saturday, nothing sunday, nothing monday. a reply landed tuesday asking for information already in the first email
so anyway, the chat cut out mid answer, the transcript email never came, and the agent i got the second time had no idea what had been discussed. explained the missing deposit a third time and it is s... See more
kept a note over three weeks because it kept happening. seven titles vanished off the lobby during that period, four came back, and three are still gone. not one came with notice, and favourites still... See more
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Going through verification is…
Going through verification is exhausting. I'm not impressed with it right now.
This week
This week, i finally triggered free spins after hundreds of spins and the whole feature paid around $4. Waiting that long for such a small result was extremely disappointing.
so the round froze on Rainbow Riches
so the round froze on Rainbow Riches, i refreshed, and the game came back at the start of a new spin with the old stake gone. the history lists the round with no result on it and the balance is £3 short.
the terms give a 72 hour pending…
the terms give a 72 hour pending window, the cashier says 24, and the confirmation email says 5 working days. all 3 of those are live on the site at once and my last withdrawal took 6 days to arrive
the app updated on the 3rd and since…
the app updated on the 3rd and since then the live tables show a black box and the slots take three goes to load! support says it is my phone, but the browser on the same phone runs both perfectly well, so it is not the phone
Emma on chat said the payout had been…
Emma on chat said the payout had been released tuesday, the account said pending until thursday, and the bank had nothing until friday. so which day did the money actually LEAVE their end, then.
claimed the offer
claimed the offer, wagered it in one evening, and then the bonus winnings sat locked for another 48 hours pending a review nobody mentioned while i was claiming the thing itself
the wagering requirement went from 30x…
the wagering requirement went from 30x on the banner to 30x on deposit plus bonus once i read the small print, which doubles it. how is that the same number in both places?
emailed friday about a stuck cashout
emailed friday about a stuck cashout. auto reply promising 24 hours. nothing saturday, nothing sunday, nothing monday. a reply landed tuesday asking for information already in the first email
Megan answered while i was standing in…
Megan answered while i was standing in the rain outside the shop, which was quick, then wanted a screenshot of the cashier error, which the app chat cannot attach at all. no other option offered.
the chat has a rating box that pops up…
the chat has a rating box that pops up before the answer arrives, so you rate the agent for a question they have not answered yet. asked about my £75 cashout three times and only the rating box has ever worked properly
the slots are good
the slots are good, i will say that much. the money side is a mess though, £115 requested on the 6th, cancelled by their system on the 7th for no reason i was given, put in again on the 8th.
This week
This week, i’ve been playing for 3 years and the experience has changed a lot. The games used to keep me entertained longer, while lately I see far more dead spins and much smaller returns.
the app has no upload section at all
the app has no upload section at all, so KYC means a laptop or nothing, and the email does not say that. spent an evening trying to attach a passport photo to a chat window that will not take files.
the games are fine and i quite like the…
the games are fine and i quite like the bingo, but i did not understand that a debit card payout only returns to the card that funded it, and mine had been replaced in june.
the same bank statement has now been…
the same bank statement has now been wanted 3 times on 3 different dates, each time by a different automated email, and each time the account page has shown no record of the KYC upload before it.
raised case 66230 from the phone on the…
raised case 66230 from the phone on the bus, described the frozen bonus balance, and the reply asked for a screenshot. the app cannot attach files, which i explained, and the next reply asked for the screenshot again anyway.
so the KYC wanted a utility bill
so the KYC wanted a utility bill, i sent a council tax bill, was told that was fine, then 2 days later another email arrived asking for a utility bill with the cashout still held
the excluded games list is dated…
the excluded games list is dated nowhere and had 2 titles added to it during my wagering period. i only know because i had screenshotted the original list on the day i claimed the £40 bonus.
This week
This week, i’ve been playing for 3 years and the experience has changed a lot. The games used to keep me entertained longer, while lately I see far more dead spins and much smaller returns.
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