Emma on chat said the payout had been released tuesday, the account said pending until thursday, and the bank had nothing until friday. so which day did the money actually LEAVE their end, then.
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emailed friday about a stuck cashout. auto reply promising 24 hours. nothing saturday, nothing sunday, nothing monday. a reply landed tuesday asking for information already in the first email
so anyway, the chat cut out mid answer, the transcript email never came, and the agent i got the second time had no idea what had been discussed. explained the missing deposit a third time and it is s... See more
kept a note over three weeks because it kept happening. seven titles vanished off the lobby during that period, four came back, and three are still gone. not one came with notice, and favourites still... See more
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the agent was polite enough
the agent was polite enough, i will say that much, but she answered a question about bonus wagering that i had not asked. mine was about a £75 withdrawal sat in review since tuesday.
my recently played list has three games…
my recently played list has three games in it that i have never opened, and two i play every week are missing from it entirely. what is that list actually built from then?
Hitting a jackpot feels almost…
Hitting a jackpot feels almost impossible.
Josh said the bonus had been removed…
Josh said the bonus had been removed because of a max stake breach. i asked which spin, and the next reply said the details were not available to chat. so nobody can tell me what i did wrong.
Chloe on the chat kept telling me it…
Chloe on the chat kept telling me it would be with me by the end of the day... that was three end of days ago and the £68 cashout still reads as processing on the phone and on the laptop too.
this is now the third payout in a row…
this is now the third payout in a row that has taken over five days when the site promises two, £45 this time, and every single time the chat will not call it anything other than a busy period.
the app is quick when it works
the app is quick when it works, i will give it that. it also crashed four times in one evening on a phone that runs everything else without a problem, and always mid spin.
games load quickly enough
games load quickly enough. the problem is the categories, because the megaways section lists titles that are not megaways and the drop and win row has games with no drops in them
was told the first payout needs a…
was told the first payout needs a manual check, fine, but nobody said the manual check happens once a day at a time nobody will name. £35, four days, still nothing showing.
on the app the offer tile says up to…
on the app the offer tile says up to £100 and the terms link does nothing when you tap it, so i deposited £50 blind and found the 40x wagering out afterwards on the laptop
kept a note over three weeks because it…
kept a note over three weeks because it kept happening. seven titles vanished off the lobby during that period, four came back, and three are still gone. not one came with notice, and favourites still lists two.
four separate chats in three days about…
four separate chats in three days about one £48 payout and every single one of them opens by asking me to confirm the amount again. do they not have the previous conversation sat in front of them?
read the bonus terms end to end on the…
read the bonus terms end to end on the sunday with a coffee. the offer, the email and the panel give three different contribution tables, none of them dated, and the one that applied was the least generous
the terms say withdrawals are processed…
the terms say withdrawals are processed within 24 hours, mine went in on the 12th and cleared on the 16th... nobody mentioned the weekend does not count until i asked them
withdrawal page on android just spins
withdrawal page on android just spins. tried chrome, tried the app, same thing both times, so the £68 request had to wait until i got to a computer on the monday morning.
so anyway
so anyway, the chat cut out mid answer, the transcript email never came, and the agent i got the second time had no idea what had been discussed. explained the missing deposit a third time and it is still not sorted
the slots are fine
the slots are fine, that bit i have no argument with. the bonus though, claimed on the sunday, expired on the friday with £15 left, and the countdown was not on any page i had actually looked at
the cashier page estimates two working…
the cashier page estimates two working days, the FAQ says three to five, and the email confirming the request says up to ten. which of the three do they actually work to? mine took nine and nobody could say why.
In my experience
In my experience, i don't expect every session to end with a win, but I would at least like enough small returns to make the gameplay enjoyable. ��
the stake settings on Big Bass reset to…
the stake settings on Big Bass reset to the minimum every time i close the game, which on a laptop i shut nightly means every single session. why not save what i last used?
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