Casa Chic Ltd. Reviews 274

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Terrible customer service. I’ve been trying for over four weeks to return an item and receive my refund, but I keep getting the same vague response that they are “reviewing the case” with no actual fo... See more

Rated 1 out of 5 stars

do not order from these people. They have horrible customer service . And are not allowing return .I ordered two external hard drives 8 TB from this website for my PS5. They do not work for it becaus... See more

Rated 1 out of 5 stars

I ordered a USB from shopcasachic.ca just to test. I figured it was a scam. It was. After many emails with them, I decided to take it apart and see what was in it. There was a 64GB MicroSD card tha... See more

Rated 1 out of 5 stars

Service is poor to say the least. The delivery company they use went to the wrong address, this I can accept however when I contacted casa chic I was told it's not there responsibility as they only... See more

Company replied

Company details

  1. Mirror Shop
  2. Decoration and Interior Design Store
  3. Picture Frame Shop

Written by the company

Your home deserves something special Casa Chic Boutique is an independent family business, founded by Yvonne and Christos, who share a love of classic style and outstanding customer service. The collection is made up of beautiful wall mirrors, wall clocks and photo frames. From shabby chic French mirrors to modern and industrial solid wood photo frames, we specialize in one-of-a-kind finds that give your home a distinct personality.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

274 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Such impressive value and service…

I'm just so impressed with the service provided by Casa Chic! I had been in the market for a large Roman numeral clock for our newly decorated kitchen wall and could only find one at a large chain retailer who had one in their sale at £95...plus at least £12 postage which would take a week to arrive. That was a lot more than I wanted to spend but the sale was on its last day so I was poised to go over budget as a treat for my wife. But before I clicked the button I had one last search for alternatives and after digging deep, came across one for sale at Casa Chic in exactly the same style - I checked the details because the price looked way too low compared to the others available, but I was delighted that the whole spec was exactly what I wanted and at around £60 cheaper, plus free postage!! I checked out the shop’s background and other products and was delighted to know that my purchase would be helping a small, independent business. The next bit was the best. My order went in after midnight on a Sunday night, and by the time I got up and checked my emails on Monday morning, it had been packed up and dispatched! On Wednesday morning at 9.30 it had been delivered and my wife was over the moon with it. It was exactly what we wanted and finished the room off perfectly. So to conclude, I wouldn’t usually spend time explaining an online purchase, but my experience with Casa Chic was so good that I wanted to say a big thank you and also convince people that it’s often better to look for independent traders for the best quality, value and service. Excellent.

March 24, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Thanks so much for such an amazing review. Im very glad it all went well with your order, we are also very happy to assist our customers if there are any issues at all with their orders.
Don't hesitate to contact if you have any questions in the future. Now, you can also have a look at our blogposts for some lovely decoration ideas :-)

Rated 5 out of 5 stars

Excellent service

Excellent service! Our clock came within a few days and could track when it would be delivered. Come in good condition fits beautifully in our dining room! Would recommend!

March 24, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Thanks so much dear!

Rated 5 out of 5 stars

Love my new black clock

Really pleased with my black clock for my new kitchen.
A friend recommended this web site as he ordered a clock before Christmas.
Would definitely recommend this site to any of my family & friends.
Quick service & quick delivery.
I ordered the 60cm & it’s perfect plus the quality is so much better than other clocks I’d seen & the price is very good.
A bonus it doesn’t have a loud ticking noise like most clocks.
Love it.

March 24, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Thanks a lot Michelle :-)

Rated 5 out of 5 stars

Very happy!

Delivery was fast, really well packaged. Beautiful clock and exactly as described, exactly what i wanted - silent and stylish!
Really really happy. Thank you so much.

March 23, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Thanks a lot dear :-)

Rated 5 out of 5 stars

Large black skeleton clock

Great service arrived quickly was kept up to date with when it was coming .Very nice large skeleton clock light weight and easy to put up great and looks chic all in all very pleased would highly recommend.

March 22, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Thanks very much Joanne :-)

Rated 5 out of 5 stars

Frames arrived within the delivery…

Frames arrived within the delivery window and were of the quality expected. They were a lot cheaper from the Casa Chic website than from Amazon so I'm really pleased I found I could buy them directly this time! Very pleased with the products and overall service.

March 22, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Brilliant news Lucy, thanks a lot :-)

Rated 5 out of 5 stars

Really happy with our new purchase

Really happy with our new purchase. Our new black round wall mirror looks really good in our bathroom. Great quality and speedy delivery. Would definitely use this website again.

March 22, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Thanks so much Jill!!

Rated 5 out of 5 stars

Excellent mirror

Excellent mirror, fantastic quality and received quickly with no problems. I will definitely be using this company again in the future. Highly recommend x

March 21, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Thanks a lot dear Bev!

Rated 5 out of 5 stars

Lovely clock

Lovely clock, looks just like the pictures and looks lovely in the kitchen. Very quick delivery too.

March 19, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Thanks so much Caroline :-)

Rated 5 out of 5 stars

I would definitely use Casa Chic again!

I would definitely use Casa Chic again. Fantastic product, brilliant price, good service and really pleased to have the clock on the wall.

March 18, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Thanks a lot dear Marion :-)

Rated 5 out of 5 stars

French window mirror

This is the second time I have ordered from your website.
Customer service and delivery has been excellent.
Delighted with the quality and value for money on both items I have purchased.

March 16, 2021
Unprompted review
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Reply from Casa Chic Ltd.

Thanks so much dear :-)

Rated 5 out of 5 stars

This is my 2nd purchase from Casa Chic

This is my 2nd purchase from Casa Chic. Excellent communication from the customer service team when I needed to ask a few questions. Really happy with my purchase and quick delivery.

March 15, 2021
Unprompted review
Casa Chic Ltd. logo

Reply from Casa Chic Ltd.

Thanks a lot Lana!

Rated 5 out of 5 stars

Absolutely perfect

Absolutely perfect, just delighted with my purchase. Excellent value and professionally package to avoid damage during transit. Unfortunately though, the delivery company left it at an incorrect address and was eventually handed to me by a passer-by several days later.
[Order #39510] (26/02/2021)

March 15, 2021
Unprompted review
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Reply from Casa Chic Ltd.

That was lucky dear Judy! Let me know if you order again from us and I will double check with the courier! Thanks a lot :-)

Rated 5 out of 5 stars

Really happy with my purchase and the…

Really happy with my purchase and the service that I received.
I bought a large metal round mirror. The mirror is lovely just what I was looking for and at a really good price. Order process was straight forward and delivery was swift.
Thank you!

March 10, 2021
Unprompted review
Casa Chic Ltd. logo

Reply from Casa Chic Ltd.

Thanks a lot Emma :-)

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