Terrible customer service. I’ve been trying for over four weeks to return an item and receive my refund, but I keep getting the same vague response that they are “reviewing the case” with no actual fo... See more
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do not order from these people. They have horrible customer service . And are not allowing return .I ordered two external hard drives 8 TB from this website for my PS5. They do not work for it becaus... See more
I ordered a USB from shopcasachic.ca just to test. I figured it was a scam. It was. After many emails with them, I decided to take it apart and see what was in it. There was a 64GB MicroSD card tha... See more
Service is poor to say the least. The delivery company they use went to the wrong address, this I can accept however when I contacted casa chic I was told it's not there responsibility as they only... See more
Company replied
Company details
Written by the company
Your home deserves something special Casa Chic Boutique is an independent family business, founded by Yvonne and Christos, who share a love of classic style and outstanding customer service. The collection is made up of beautiful wall mirrors, wall clocks and photo frames. From shabby chic French mirrors to modern and industrial solid wood photo frames, we specialize in one-of-a-kind finds that give your home a distinct personality.
Contact info
102 Fuljam Palace Road, W6 9PL, London, United Kingdom
- hello@casachicboutique.com
- casachicboutique.com
1.4
Bad
274 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I purchased Solid Wood Photo Frame Set…
I purchased Solid Wood Photo Frame Set – 7 Picture Frames with Mounts – Black and one of them with a very small dent on the wood.Not a big deal to be honest but Matilde from Cash Chic ltd. send a replacement straight away and with a little thing extra a SMALL FRAME. Very kind :)
I will buy again and I will recommend to all my family and friends. Keep up the good work !
March 9, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Alex! It was lovely helping you out :-)
Reply from Casa Chic Ltd.
Thanks a lot Stephanie :-)
Really happy with my purchase :)
Really happy with my purchase. Great quality. It arrived within 3 days as promised, packaged really well. Any problems I had were handled with kindness and were addressed ASAP. The only improvement I would suggest is - it would have been great to receive an e-mail with tracking info.
March 8, 2021
Unprompted review
Reply from Casa Chic Ltd.
Hello Xaviera, Thanks a lot for your lovely words. Usually you should be receiving that info as well, maybe is in your Spam folder :-)
Perfect sized black clock, fabulous
Bought this clock to finish off our newly decorated living room. The clock looks amazing, keeps time well and as described silent. Great price, great service, arrived on time (excuse the pun).
100%satisfied, hopefully use Casa Chic for future purchases.Well packed for transport.
March 5, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Derek! We are thrilled that it all worked out!
Reply from Casa Chic Ltd.
Brilliant news dear! Thanks so much :-)
Great products and prompt replies
I ordered a selection of frames as they will display my photography really well. Part of the order was missing unfortunately. When I enquired about this I received a prompt reply saying that part of my order had been damaged so it hadn't been dispatched. Although disappointed to not receive the full order, I was given a refund the same day for the item and I will definitely reorder it when it is back in stock.
Bigger companies would have just sent the damaged item and not even paid for them to be returned. This is a testament to great customer service. Refunds don't have to take 5 working days :)
March 4, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Neil. Im sorry we couldn't sent you your full order but Im glad we could assist straight away. Its not always the case that we are made aware of an issue right away but we try to stay on top of every order :-)
The frames arrived quickly and well…
The frames arrived quickly and well packaged! I am impressed with the quality for the price - I have since recommended to a friend who has a small business selling hand painted prints.
March 4, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Eilidh :-)
Good service....
I ordered a full length mirror for my daughter, it arrived very prompt but unfortunately even with the secure packaging it still arrived cracked.
Although I was very disappointed, I really liked the mirror and it was a good price so I just wished for a new one to be sent out, I contacted casachic via there returns email along with pictures of the mirror, and within a day they responded advising a new one was on it's way, it arrived within 4 days, and all in good order, this is why the 4 stars, good customer service and prompt action..would definitely use again.
March 3, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Heather :-)
wall clock
Ordered a wall clock. Excellent quality and much more reasonably priced than other similar items. Good speedy delivery. Arrived promptly and was packaged well. As ordering more pictures as so impressed
March 2, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Kirsty :-)
Ordered a mirror
Ordered a mirror, absolutely gorgeous and so pleased with it when it arrived. It was well packaged so arrived in one piece and came within a few days from ordering. Top class service.
March 1, 2021
Unprompted review
Reply from Casa Chic Ltd.
Brilliant news Clare! Thanks so much :-)
Excellent
Excellent. The quality of the frames impress me, at affordable prices, delivered safely in box and arrived quickly. Will be purchasing more frames in the future . Thanks
March 1, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks so much Carys!
Lovely frames, beautiful colour
Lovely frames and the exact colour I wanted. Quick delivery too.
March 1, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Lynne!
Large wall clock
Came as promised. Very happy with purchase. Looks great on the wall
March 1, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks so much!
Lovely mirror and a great price
Lovely mirror and a great price. Safe delivery. I need more mirrors so im pretty sure i will be shopping here again!
March 1, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Sarah-Marie! Don't hesitate to contact us if you have any inquiries :-)
Anazing quality product that would cost…
Anazing quality product that would cost at least double at other retailers, super fast and efficient delivery! So pleased
March 1, 2021
Unprompted review
Reply from Casa Chic Ltd.
Brilliant news Shayla :-) Thanks so much.
What a great find!
This website was a great find! Beautiful frames, top quality and at a great price! Would definitely use again.
March 1, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Leanne :-)
Quick delivery and easy process
Quick delivery and easy process. Checked trustpilot before purchasing as was worried about low price. Good reviews and ordered, very happy. Looks much more expensive than what I paid!
March 1, 2021
Unprompted review
Reply from Casa Chic Ltd.
Brilliant news Rhiannon. Glad it all worked out :-)
Really good quality item
Really good quality item, unfortunately I ordered the wrong size and had to return but communication was very fast and easy.
Will be buying from again.
February 27, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot dear Katherine :-) Please don't hesitate to contact if you have any inquiries in the future.
Beautiful mirror
Beautiful mirror. Arrived very quickly. I was very nervous incase it got damaged but the packaging was excellent.
February 26, 2021
Unprompted review
Reply from Casa Chic Ltd.
Thanks a lot Allison. It happens sometimes that our products arrive damaged but don't you worry, we are always happy to help :-)
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