We had found a part online that they sold for a shower cartridge. Even though it was a small order they followed up multiple times to get more information about the cartridge. After realizing it was n... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased the Casainc Polished Chrome 3-Function Built-in Shower System from rona.ca about a year and a half ago. Overall, I liked the product and enjoyed using it. However, I noticed a very lo... See more
Company replied
Called customer service because we were missing small piece from a 2 door cabinet and need it replaced. Dianne was very fast and helpful throughout the process. I sent her an email with some pictures... See more
We ordered two of the casa ink showers for our new house. They arrived really fast and fully packaged nicely once installed. I am really happy about those showers. They work great nice pressure nice h... See more
Company details
Written by the company
MM CASA is an online home improvement and decor brand with a large focus on bathroom products and kitchen products. Consumers can purchase our products through a variety of retailers, such as Home Depot, Lowe's, Amazon, and on our website. Since 2019, our mission has been to provide customers with a range of top-quality, certified products they can rely on at an affordable price.
Contact info
209 Burlington Rd, 01730, Bedford, United States
- +1 888-257-3857
- service@casainc.com
- casainc.com
4.8
Excellent
526 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
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Camellia was prompt and attentive when…
Camellia was prompt and attentive when I inquired about replacing the hose on one of my handheld shower installations. She was very clear about how I should document the issue and, even though it was out of warranty, the company sent me a replacement hose. We're very pleased with the stylish appearance of our shower and bath fixtures. Thank you, Camellia, for your kind attention to our concerns.
January 7, 2026
Unprompted review
Purchased a dual head shower system for…
Purchased a dual head shower system for my new bath. The quality is excellent. However, the shower cartridge was missing some seals.
Customer service has been very good to work with and sent out a replacement in good time.
I would purchase Casainc products again.
December 24, 2025
Reply from CASAINC
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We truly appreciate your support and your trust in CASAINC.
We’re delighted to hear that you are satisfied with the overall quality of your dual head shower system. At the same time, we’re sorry for the inconvenience caused by the missing seals in the shower cartridge. We understand how important every component is for a smooth installation.
We’re glad to know that our customer service team was able to assist you promptly and provide a replacement in a timely manner. Your willingness to purchase CASAINC products again means a great deal to us and serves as great encouragement to our entire team.
If you need any further assistance in the future, please don’t hesitate to contact us. We’re always here to help.
Sincerely,
CASAINC Support Team
Email: service@casainc.com
Phone: +1 888-257-3857 (9 AM – 8 PM EST)
They are willing to send a missing part…
They are willing to send a missing part outside of the warranty window.
January 5, 2026
Unprompted review
Purchase online from Home Depot
After two years of regular use, the hose from my Casainc product began to leak. I reached out to their customer service, and Yamy responded with exceptional professionalism and care. Without hesitation, Yamy arranged to send me a replacement hose completely free of charge. It's rare to find a company that truly stands behind their products after so much time has passed, and Yamy's support was a perfect example of what great customer service should look like. Thank you, Yamy and Casainc, for your integrity and commitment to your customers!
January 5, 2026
Unprompted review
Every time i have questions about…
Every time i have questions about product or easy fix to it their response is superb!!!
January 5, 2026
Unprompted review
Great Customer Service
We had found a part online that they sold for a shower cartridge. Even though it was a small order they followed up multiple times to get more information about the cartridge. After realizing it was not there cartridge they wrote an in depth email explaining who to contact and why. They also credited back card immediately. Will definitely be going to them first for future purchases!
December 18, 2025
Reply from CASAINC
Dear Valued Customer,
Thank you very much for sharing your experience with us. We truly appreciate your thoughtful feedback.
We’re glad to hear that our team followed up carefully to confirm the cartridge details and provided clear guidance once it was determined that the part was not compatible. Even for a small order, we believe every customer deserves thorough support, so we’re happy to know our explanation and prompt refund met your expectations.
Your trust and your willingness to consider CASAINC first for future purchases mean a great deal to us. If you ever need assistance with product selection or have any questions down the line, please don’t hesitate to reach out.
Sincerely,
CASAINC Support Team
Email: service@casainc.com
Phone: +1 888-257-3857 (9 AM – 8 PM EST)
Shower Hook Replacement
I contacted the company for a replacement shower hook for one of my bathrooms in August 2025 and they've sent one out at no cost to replace. Then in December of 2025 our other bathroom shower hook snapped and they are sending another hook out to us at no cost. I recommend this company to anyone looking for their product. I purchased through Home Depot.
January 2, 2026
Unprompted review
The product look good and work great
The product look good and work great. I had a problem with the hose of the hand held shower unit some two years after installation and the company, after a detailed review of my situation, sent me a replacement hose even though it was out of warranty.
January 2, 2026
Unprompted review
Great customer service
While I had an issue with a shower head I purchased, customer service was quick to respond. They stood behind their product and went above and beyond to resolve the issue.
January 2, 2026
Unprompted review
Dianna is an excellent
Dianna has done an excellent job making sure me as a customer is priority and satisfied with the service.
December 30, 2025
Unprompted review
Diane great service rep.
Diane was pleasant to work with. She listened to my issue and offered a solution. The part was shipped by FedEx during Christmas week. Within a couple of days my issue was fixed.
Diane then followed up with me. Great service!
December 23, 2025
Unprompted review
I bought Casa Inc fixtures for my…
I bought Casa Inc fixtures for my master bath when we remodeled. The look is awesome, they work very well and their customer service is excellent.
I strongly recommend them.
December 26, 2025
Unprompted review
Dianne is amazing
Dianne! Is amazing, she called to make sure i ordered the right part, and followed up with me multiple times to see if it worked, and helped me troublshoot another issue over the phone. Im seriously not used to such great customer service from any company. This feels like the service we hear our grandparents got back in the 50s.
December 22, 2025
Unprompted review
Customer service really perfectly…
Customer service really perfectly Dianne she help me from the first phone call though when my problem take care thank you
December 23, 2025
Unprompted review
We had an issue with our new faucet and…
We had an issue with our new faucet and they walked us through troubleshooting the issue and we couldn’t resolve it, so they shipped a new faucet, I haven’t had a chance to check it out yet, but I’m sure it’s fine. Great customer service
Thanks
December 23, 2025
Unprompted review
The support your team provided was top…
The support your team provided was top notch. They followed through to make sure we got what we needed.
December 20, 2025
Unprompted review
Mona at Casainc was super helpful in…
Mona at Casainc was super helpful in replacing a defective shower head.
December 15, 2025
Unprompted review
Great Service
Great customer service! Mona was awesome and very prompt
December 17, 2025
Unprompted review
Terrible Customer Service
Called this company to assist me in a warranty claim on a brand new $864.00 Smart toilet that I purchased for a customer. Upon opening the box which had no damage to it I came across a problem with the seat bolt retaining slot on 1 side. I had a piece of plastic missing and the bolt would not stay in position to hold the seat on. I was told that that was not covered and that I would have to purchase a new seat for $285.00. and that they would give me $60.00 compensation. Terrible customer service
December 4, 2025
Unprompted review
Reply from CASAINC
Dear Valued Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the frustration and inconvenience this situation caused you, especially given that the smart toilet was brand new and intended for your customer.
We understand how disappointing it must have been to discover the issue with the seat bolt retaining slot upon opening the package. This is certainly not the experience we aim to provide, and we’re very sorry for any trouble this caused during your installation process.
We’re glad to confirm that you have accepted our compensation solution, and we truly appreciate your patience and understanding as we worked through this matter together. Your feedback has been shared internally to help us further review our quality control and warranty handling processes.
If there is anything else you are not fully satisfied with, or if you need any additional assistance in the future, please don’t hesitate to contact our customer service team for confirmation and support. We’re always here to help.
Sincerely,
CASAINC Support Team
Email: service@casainc.com
Phone: +1 888-257-3857 (9 AM – 8 PM EST)
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