CASAMUNDO Reviews 

33
TrustScore 4 out of 5

3.9

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Rated 4 out of 5 stars

All went smoothely except I see i have to sign a contract and i couldn't find it in the mails and if i did find it i don't know how to sign on line. Now i am worried about this. I hope my holiday goes... See more

Rated 2 out of 5 stars

I currently have a booking through Casamundo, we are due to enter an apartment in Spain in 3 days. The whole booking process has been a nightmare and in trying to contact them for clarification, I onl... See more

Company replied

Rated 5 out of 5 stars

The detailed descripton of the houses on offer, ammaenities, whats nearby and the estimated distances. Also i value the ability to view the location and prices of vacation houses on offer in google ma... See more

Company replied

Rated 5 out of 5 stars

I've been using Casamundo to choose accommodation for almost 10 years. I am always satisfied. But the updated site is much less transparent than the previous one, I'm sorry.

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3.9

Great

TrustScore 4 out of 5

33 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

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3.9

All reviews

(33)

7 reviews in the last 12 months

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Rated 4 out of 5 stars

All went smoothely except I see i have…

All went smoothely except I see i have to sign a contract and i couldn't find it in the mails and if i did find it i don't know how to sign on line. Now i am worried about this. I hope my holiday goes througj. I have made first payment

March 11, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a fraud

This company is a fraud. Don't waste your money on it. They don't really have any houses.
They just want your money, and you'll never get it back.

October 10, 2025
Unprompted review
CASAMUNDO logo

Reply from CASAMUNDO

Dear Albert,

Thank you for sharing your experience with us. We are sorry to hear that your booking was not satisfactory.
As we can see, our colleagues changed your email address and immediately informed the contractual partner of all difficulties.
Please feel free to reply to our last email to clarify any further details.
We are working on improving the system and are grateful for your feedback.
We wish you all the best for your future travels!
Kind regards
Your team at Casamundo

Rated 2 out of 5 stars

Bad customer service experience

I currently have a booking through Casamundo, we are due to enter an apartment in Spain in 3 days. The whole booking process has been a nightmare and in trying to contact them for clarification, I only get short and undetailed replies. I’ve tried the WhatsApp number but that’s no better. What I want is to speak to a human and go through the problem in one conversation. But there’s no telephone number. Never again.

September 9, 2025
Unprompted review
CASAMUNDO logo

Reply from CASAMUNDO

Dear Patricia,
Thank you for your feedback. We apologize for any difficulties you may have experienced with your booking.
As we can see, you made one booking through Casamundo. Your contractual partner for this booking is “Casasyvillas.” You will receive all information regarding check-in from our colleagues there.
Unfortunately, we cannot view a second booking as it was not made through us.
Please reply to our email if you have any further questions or requests.
Thank you for your trust.
Your team at Casamundo

Rated 5 out of 5 stars

Nice booking experience

The detailed descripton of the houses on offer, ammaenities, whats nearby and the estimated distances. Also i value the ability to view the location and prices of vacation houses on offer in google map environment makes it easy to evaluate choices on the fly. Ease of booking is a strong plus, and well as email communications.

August 1, 2024
Unprompted review
CASAMUNDO logo

Reply from CASAMUNDO

Thank you so much for your positive feedback!

We're thrilled to hear that you had a great booking experience. We appreciate your kind words, and we will share them with the team.

We look forward to helping you plan your next vacation!

Rated 3 out of 5 stars

I book with Casamundo than was directed…

I book with Casamundo than was directed to another website why?????? Than why half payment not full ??? Was initially in Italian than English Nop that’s not my world ????? It has to be a straight site straight booking that’s all

March 25, 2024
Unprompted review
CASAMUNDO logo

Reply from CASAMUNDO

Dear Customer,

Thank you for sharing your concerns. We'd like to mention that we collaborate with various partners, each with their own payment policies.

We understand your apprehensions and recommend reviewing the payment terms on the offer before proceeding. This should help clarify any uncertainties regarding the payment amount.

We apologize for any confusion this may have caused, and we are continually striving to enhance our service.

Kindest regards,
The Casamundo Team

Rated 5 out of 5 stars

I like Casamundo

I've been using Casamundo to choose accommodation for almost 10 years. I am always satisfied.
But the updated site is much less transparent than the previous one, I'm sorry.

February 2, 2020
Unprompted review

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