Case Furniture Reviews 

381
•
TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

The glass top on my Covet desk has just exploded, after 3 years. Case tell me that this is a known hazard of toughened glass, so it’s obviously my fault for buying a product which is dangerously unsaf... See more

Company replied

Rated 2 out of 5 stars

Bought a bed and a few other things. Unfortunately, I am pretty underwhelmed with the service overall. The experience did not match those of other brands that sell similar, design-focused, aspirationa... See more

Company replied

Rated 5 out of 5 stars

We ordered four chairs. The products were all very well packaged. One back had a minor flaw and Case switched over the back without argument. Also needed one replacement screw which they also posted... See more

Company replied

Rated 5 out of 5 stars

Chairs been shipped from UK to Germany in a breeze. Crates in top condition, the content perfectly wrapped and immaculate as the company’s pre- and aftersales service & communication. The chairs are e... See more

Company replied

Company details

  1. Furniture Store

Written by the company

Good design as standard. Case Furniture is the vanguard of creativity, winning international awards for its modern furniture and designs.


Contact info

3.3

Average

TrustScore 3.5 out of 5

381 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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3.3

All reviews

(381)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent and personal service

Excellent and personal service. The table arrived as promised and was perfect for the application.

July 25, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Tony,

Thank you for leaving a review. We are very happy to hear you are satisfied with both our service and products!

All the best,
The Case Team

Rated 5 out of 5 stars

Very pleased

Very pleased with the furniture and service!

July 28, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for your feedback, we are very happy to hear that!

All the best,
The Case Team

Rated 5 out of 5 stars

Timeless modern classics

I have a number of Case products and am delighted with them. They are modern classics, timeless, and well made. The look, the feel, the thoughtful design gives so much pleasure.
Case are easily ahead of Heals or Conran in terms of the quality of their products, value for money, customer service and delivery.

August 27, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Brian,

We are delighted to hear from a returning customer! Many thanks for your feedback on our products and service.

All the best,
The Case Team

Rated 5 out of 5 stars

The dining chairs I ordered from Case…

The dining chairs I ordered from Case are beautiful, practical and superbly well made and all at a great price.

August 2, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you Jim for your positive feedback on your purchase!

All the best,
The Case Team

Rated 5 out of 5 stars

Great garden table and chairs

Great garden table and chairs. Solid construction. Priced well. Delivery etc smooth. Will go back for other stuff.

August 1, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Tim,

We are delighted to hear that you are happy with your garden set and you might be interested in additional products.

All the best,
The Case Team

Rated 5 out of 5 stars

Delighted with the style and quality of…

Delighted with the style and quality of our dining chairs. Good price and delivery on time.

August 3, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you Martin for leaving your feedback on our products.

We look forward to hearing from you in the future!

All the best,
The Case Team

Rated 5 out of 5 stars

Excellent

Excellent delivery, very reliable, quick and on time.
Table looks lovely and great quality.

July 7, 2023
Case Furniture logo

Reply from Case Furniture

Thank you for sharing your feedback!

All the best,
The Case Team

Rated 5 out of 5 stars

Amazing products and first class…

Amazing products and first class customer communications and quick delivery.

June 16, 2023
Case Furniture logo

Reply from Case Furniture

Hi Gavin,

Thank you so much for your feedback! Glad that you are happy with our products.

All the best,
The Case Team

Rated 5 out of 5 stars

Excellent customer service

I ordered a chair at Case. The delivery company TNT was horrible but the customer service by Case is exceptional. Thank you Aoife for handling the delivery and chasing the shipment for me!

May 4, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Janas,

Sorry to hear that you had issues with the courier but we are glad that you are happy with our service! We will pass your feedback to Aoife :)

All the best,
The Case Team

Rated 5 out of 5 stars

Case are a great UK company

Case are a great UK company. I love the (outdoor) furniture I've bought. The sofa is really comfortable and looks great. On top of that they were all really nice to deal with in every way - I would highly recommend them (as in fact I have been doing already).

March 1, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Olly,

Thank you for your feedback and for recommending us :)

All the best,
The Case Team

Rated 4 out of 5 stars

Good experience and good product

I bought an extending dining table from case. The arranging of delivery was very professional, with regular communication from the company. The delivery included assembly which was helpful. The table itself is nice and feels sturdy and of good quality. The extension however seems to be a slightly different colour from the rest of the table, but this is not too noticeable.

February 9, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Thank you for sharing your feedback!

We are glad to hear you are happy with your table. The colour of the table top and leaves will gradually change with exposure to sunlight. If you leave the table extended for a little while, the difference in colour between top and leaves will tone down.

All the best,
The Case Team

Rated 5 out of 5 stars

This company give a fantastic service…

This company give a fantastic service over and above the level expected from a furniture retail outlet. I ordered a table and within two days it was ready to be delivered when I noticed rather embarrassed, that I had ordered the wrong colour.

Due for delivery next day I e-mailed at 7.15pm to declare my error and beg could they change the delivery and colour. 15 minutes later they called me to say dont worry and that they would resolve it. Two days later they delivered with the right colour and at no charge. Their staff Andy, Aoife, Anna and Paul were so helpful and polite the experience was utterly refreshing. I would definitely recommend them and use Case for future purchases.

April 11, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Allan,

Thank you for leaving a review. We were more than happy to help!

We look forward to hearing from you in the future,

All the best,
The Case Team

Rated 5 out of 5 stars

Very helpful and knowledgeable staff…

Very helpful and knowledgeable staff with excellent customer service. Prompt smooth delivery. Highly recommend.

February 1, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Deana,

Thank you for taking the time to leave a review! We're glad to hear you had a good experience with Case.

Best wishes,
The Case Team

Rated 5 out of 5 stars

Visited the store in Clapham London

Visited the store in Clapham London, and the member of staff present was very helpful and friendly. Was able to try out some different tables I was looking at. It was quick and easy to purchase in store and the delivery was soon after. The delivery people also put the table together which was great. Very pleased overall with the service and quality of my new table!

December 30, 2022
Case Furniture logo

Reply from Case Furniture

Hi Colette,

Thanks for taking the time to leave your review, we're very happy to hear about your good experience with our staff and showroom. We hope you will enjoy your table for years to come!

All the best,
The Case Team

Rated 5 out of 5 stars

It was straightforward to place the…

It was straightforward to place the order. We were kept informed of delivery details and the delivery men were excellent. The chairs are beautiful and we are enjoying using them

January 19, 2023
Case Furniture logo

Reply from Case Furniture

Hi Jill,

We are glad to hear that your experience with us satisfactory. We look forward to hearing from you in the future!

All the best,
The Case Team

Rated 5 out of 5 stars

Love the high quality furniture and design

Love the furniture. It looks so good and is of an excellent quality and design. I would certainly recommend. Regular contact from customer service and only to happy to help. Delivery was good too.

March 9, 2023
Unprompted review
Case Furniture logo

Reply from Case Furniture

Hi Lindsay,

Thank you for your feedback and for recommending us :)

All the best,
The Case Team

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