Cash App Reviews 27,514

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the app's ease of use and efficiency for managing finances, including sending and receiving money, and appreciate its user-friendly interface. Many consumers find the payment process straightforward and quick, often noting the convenience of direct deposits and the ability to borrow funds when needed. People also value the various discounts and offers available, which help them save money on purchases, and praise the positive impact on their financial security. However, some customers also noted issues with account security, reporting unusual account activity and difficulties with resolution processes. A few other people also felt that the company's policies regarding personal funds were restrictive, particularly concerning withdrawal limits. Additionally, some reviewers experienced unexpected account closures or reductions in overdraft limits, leading to frustration and a lack of transparency.

What people talk about most

Application

Clients share positive opinions on the app, with many praising its convenience for daily finances, sending... See more

Payment

Reviewers mention positive feedback about payment, highlighting its ease and convenience for various... See more

User experience

Customers consistently note positive experiences with user experience, highlighting the app's ease of use,... See more

Discount

People report positive experiences with discounts and savings. Many reviewers appreciate the regular deals,... See more

Price

Consumers find price to be positive. Many reviewers appreciate the ability to save money, with some... See more

Based on these reviews

Rated 5 out of 5 stars

I’ve had a really great experience using Cash App. It’s honestly made managing my money so much easier compared to dealing with a traditional bank. Everything is straightforward, quick, and super user... See more

Company replied

Rated 5 out of 5 stars

I didn’t know about the offers until our host at Too Golf informed me to click on it and it saved me $20 off my total at Top Golf. The experience was Fun and my family and I will definitely use look f... See more

Company replied

Rated 5 out of 5 stars

I've had cash app as my primary checking for 5 years now and it has come such a long way. Between the free overdraft coverage (w/direct deposit) and their "borrow" function CashApp has given me a sens... See more

Company replied

Rated 5 out of 5 stars

Cash app is the easiest fastest way to receive your funds through someone else or having your bank set up with them. They are just the best! Direct deposit is easy and fast getting money from one pers... See more

Company replied


Company details

  1. Money Transfer Service
  2. Financial Consultant

Information provided by various external sources

Instantly send money between friends or accept card payments for your business. Cash out to your bank instantly.


Contact info

  • Market Street 1455, 94103, San Francisco, United States

  • cash.app

4.6

Excellent

TrustScore 4.5 out of 5

28K reviews

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Rated 5 out of 5 stars

Easy to use but the orderin card part…

Easy to use but the orderin card part is a hassle. I live in a rural area and we don’t have physical addresses.

March 28, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hey there, we're glad you found it easy to use and appreciate your feedback on ordering the Cash App Card. That way, we can gain a better understanding as to what we can do better and continue to improve. We'll be sure to pass this request to the rest of the team. If you'd like to tell us more or need our help, please don't hesitate to reach out here: https://help.cash.app/3NSpMs2.

Rated 5 out of 5 stars

Love this app.

Love this app.. easy and convenient

March 28, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thanks for sharing this great review, Melody. We're very happy to hear that Cash App is easy and convenient. Please reach out to our team here: https://help.cash.app/40WtIuP if you ever need our help.

Rated 5 out of 5 stars

Great!!!!!

March 27, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you for sharing this review, April. If you ever need assistance, you can reach out through our contact options here: https://help.cash.app/41Apvgs.

Rated 5 out of 5 stars

CashApp is my go to for all my money…

CashApp is my go to for all my money needs, I even use it to get my paycheck!!! There’s so much that you can use it for, if you don’t know, you will really be surprised!!! Thanks CashApp for providing everything I didn’t even know I needed till now !

March 28, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you so much for your positive review, Shawna! We're happy to know that you find Cash App convenient and easy to use. If you have any questions or need any assistance, please don't hesitate to reach out through any of these channels: https://help.cash.app/3128.

Rated 5 out of 5 stars

Love yall

Yall just so convenient and yall make everything so easy and now u look out when its really needed

March 28, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you for such a nice comment, Nathanial! We are so glad to know that you are loving Cash App and its features, and we appreciate you taking the time to provide this feedback. If you ever need our assistance, just message us, here: https://help.cash.app/3128.

Rated 4 out of 5 stars

Good deals but help to those that surrounds

I like how every week the deals for online or in person purchases will give out 3-5 percent off. I wish it be more stores but I understand you can only limit to less than 10 stores. Only thing I would say is that, depending on where each specific is from, they would get deals from places nearby and not from other states that would or wouldn’t have that store. Like I live in WA state and they give deals from raising canes but we don’t have a raising canes in WA.

February 5, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hey there, we're glad you're enjoying our Offers. We always welcome customers to provide us with feedback. That way, we can gain a better understanding as to what we can do better and continue to improve. If you'd like to tell us more or need our help, please don't hesitate to reach out here: https://help.cash.app/4cchmVG.

Rated 5 out of 5 stars

I love using Cash App because it has…

I love using Cash App because it has let me store a lot of money.

March 27, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you for taking the time to share your experience with us, Amari. In case you ever need us, we’ll be here to assist: https://help.cash.app/3128. Have a wonderful day!

Rated 5 out of 5 stars

Great Experience

I use cashapp often. It is so nice to get my pay early. There are many benefits when you do direct deposit and I would recommend cashapp to my friends and family.

March 25, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you so much for your positive review, Kaitlyn! We're happy to know that you find Cash App convenient and easy to use. If you have any questions or need any assistance, please don't hesitate to reach out through any of these channels: https://help.cash.app/3128.

Rated 1 out of 5 stars

My account was WRONGLY deactivated

My account was WRONGLY deactivated. Without any notice or explanation I received an email from Cashapp saying my account was as being deactivated due to violating their Terms of service. I had NO idea what I had done to violate the terms so I tried reaching out to them to them and I filed an appeal, which was denied. I found out a few days later that someone who had sent me money on several occasions I might add had lied and FALSLEY reported the payments as fraud. I reached out to customer service AGAIN, explained the situation and filed another appeal. I was denied again. It totally baffles me that someone can LIE and have your account terminated without the company doing any type of investigation. And when you dispute the situation, they still do not investigate and leave the account closed. My account NEVER should have been closed. I did NOT violate any of their terms.

January 1, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hey Jamie, we understand that your account was closed and know the situation is not the best. If you'd like more information, please review our Terms of Service: squ.re/cashapptos. Also for further assistance, please reach out through the available options here: https://help.cash.app/3128.

Rated 5 out of 5 stars

Good app I recommend

Good app I recommend

March 27, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you for recommending us, Chris! We’re glad you’re enjoying the app. If you ever need us, you can contact us here: https://help.cash.app/4tiCkrO.

Rated 5 out of 5 stars

Absolutely wonderful!!!$$$$$

March 27, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thanks for taking the time to share this review, Ruby. In case you ever need us, please contact us directly with this link: https://help.cash.app/4sCxeXc.

Rated 5 out of 5 stars

Cash App is very important and very…

Cash App is very important and very helpful for me and others. It has new benefits that’s very helpful

March 26, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you for being part of the Cash family, Renee. It is amazing to hear that Cash App is very helpful for you. If there is anything we can ever assist you with, please let us know here: https://help.cash.app/47rnyXb.

Rated 5 out of 5 stars

Great app

I haven't had anything but good experiences with this app. It is great for sending money and even lets you borrow money after a while

March 27, 2026
Unprompted review
Cash App logo

Reply from Cash App

Thank you so much for sharing this review, Summer. We are happy to hear that you are having good experiences with Cash App. If there is anything we can ever do to keep things running smoothly for you, please don't hesitate to reach out to us here: https://help.cash.app/4dc6Qih.

Rated 5 out of 5 stars

It's easy to order stuff and makes…

It's easy to order stuff and makes stuff way simpler.

March 27, 2026
Unprompted review
Cash App logo

Reply from Cash App

We love to hear we're able to make things easier for you! Thank you for taking the time to post this kind review. We hope things continue to run smoothly, but if you ever need us, we are just a message away: https://help.cash.app/41xGfVB.

Rated 1 out of 5 stars

CASH APP BANK STANKS

I went with Cash App bank because they said they offer up to $200 overdraft protection as long as you made certain qualifications. Which i did. Then all of a sudden when my account went negative they lowered it to $100. The reason given is because they can change it at anytime. You know the it's my ball and i am going home kine of deal. Then they had this cool thing called After Pay that i could borrow money to purchase products. I had ran up a bill kf $350, then paid it off early and they now will only loan me $50. Plus anytime i move money from my cash app account to my credit union account, i get charged a fee. I have to move money because a lot of business do not look at Cash Apo Bank as a legitimate bank. So save yourself the headache and the BS Excuses and bank anywhere else but Cash App Bank!

March 26, 2026
Unprompted review
Cash App logo

Reply from Cash App

Hi there, thank you for taking the time to make this comment, we certainly understand how distressful can be this situation when your overdraft is modified. For this reason, we invite you to reach us here: https://help.cash.app/3128, that way we can work by your side and provide you with further information.

Rated 5 out of 5 stars

Doing my taxes is quick and easy and…

Doing my taxes is quick and easy and having access to earn extra money through the app is great

March 2, 2026
Unprompted review
Cash App logo

Reply from Cash App

It is amazing to hear you're enjoying Cash App Taxes, Sieanna! Thank you for taking the time to share your experience with us. In case you ever need us, we’ll be here to assist: https://help.cash.app/4dMfa8v.

Rated 5 out of 5 stars

I luv it so much

March 27, 2026
Unprompted review
Cash App logo

Reply from Cash App

You’re too kind, Gina! Thank you so much for posting this review. Hopefully you’ll never need it, but we’re always here to help at: https://help.cash.app/3PBrDSx.

Rated 4 out of 5 stars

I love Cash App

I love Cash App. Just wish it was recognized as a real checking account when using other apps

March 27, 2026
Unprompted review
Cash App logo

Reply from Cash App

We're very happy to know you're loving Cash App, Jess. We’re always looking to improve our products based on our customers’ feedback, and enjoy hearing how we can make Cash App as useful as it can be. If you'd like to tell us more or need our help, please don't hesitate to reach out here: https://help.cash.app/4m5sd7m.

Rated 1 out of 5 stars

Stole my money

I am on ssi and my cash app got closed I just woke up 1 day and it was closed I had a $1.83 and if the hole world is correct the accounts are FDIC insured so why did it get closed for gamboling what money did I earn all that nothing got answered it was a big joke they won't mail the money I had in the savings total theft used it for years just trash now

October 16, 2025
Unprompted review
Cash App logo

Reply from Cash App

This is not the experience we want you to have with Cash App, Brijan. We know that your account was closed and know the situation is not the best. If you'd like more info, please review our Terms of Service: squ.re/cashapptos. Also for further assistance, please reach out us here: http://help.cash.app/3128.

Rated 5 out of 5 stars

Helped a lot

Helped a lot

March 26, 2026
Unprompted review
Cash App logo

Reply from Cash App

This is so good to hear, Danielle, thanks for sharing. Don’t forget, we’re always here to help if you need us: https://help.cash.app/4uYB7Y2.

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