Cashaa Reviews 82

TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

I am extremely disappointed with Cashaa. I currently have no access to my assets — neither through the mobile app (iOS or Android) nor via the browser. My funds are effectively locked without... See more

Rated 5 out of 5 stars

Very professional team under the dynamic leadership log kumar Gaurav. Invested during ico. We are on major down w.r.t ico price due to fact that team is concentrating on product rather than waisting m... See more

Rated 1 out of 5 stars

Since a few days I found out that I can't send or trade any of my funds, any fiat, crypto nor deposit (luckily!)!! It's frozen, or gone!? While Cashaa recently sent me an email with best wis... See more

Rated 1 out of 5 stars

I opened the business account earlier this year and tried to deposit $100 on the 19th of May 2023 from my business UK Wise account to confirm that it is working. It is the 21st of October and they n... See more

Company details

  1. Financial Institution

Written by the company

Cashaa began in June 2016 with the mission to bridge the gap between traditional finance and the cryptocurrency world by providing a comprehensive and user-friendly crypto banking platform. Having made a lot of headway in pursuit of this goal by banking more than 500 of the biggest crypto companies in the world, we are stepping into a new era of Cashaa. Our mission is now to bring the same trust, reliability and security that we have provided our Business customers to personal users worldwide by achieving the following milestones. Cashaa, available on Android and iOS offers an all-in-one app which helps you buy, earn, borrow and spend crypto globally. You can earn up to 26% APR on stablecoins and up to 18% APR on bitcoin and crypto. You can also borrow against crypto at interest rates starting from 0% p.a.


Contact info

  • Provincia San José, Cantón Santa Ana, Pozos, Forum Uno, Edificio G, Primer Piso, Oficinas NCC Law, 10901, Santa Ana, Pozos, Costa Rica

  • admin@cashaa.com
  • cashaa.com

You should know

2.1

Poor

TrustScore 2 out of 5

82 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The best banking for crypto companies…

The best banking for crypto companies and really everyone else. People complaining here had a bad experience with the old platform for personal users, which was only there to provide basic service while new platform was being built. The new platform solves all those problems and adds huge functionality. Cashaa is truly a revolution in the making!

February 7, 2021
Unprompted review
Rated 5 out of 5 stars

I have been with Cashaa since the ICO

I have been with Cashaa since the ICO. When I bought my tokens, I expected it to be a 3 year investment before I would see a return. They are living up to my expectations.
I have no issues with the helpdesk. Yes, a little slow (couple day response), but they have able to resolve any issues. The spread on buying and selling tokens on their website is higher than I like, but it is offset by the ease of use.

February 7, 2021
Unprompted review
Rated 1 out of 5 stars

Cashaas response

Thank you for your response Casha rep. However your response is not satisfactory to me.

It is unethical to have 1 address in a country that you have not operated in. You are deceiving the public - I visited your offices that you state in you “contact us” page and nobody has heard of you at the serviced apartments. This is a complete farce and your testimonial doesn’t cut it I’m afraid. Notwithstanding I checked all your companies in our British system and you have no assets, no employees and cashaa is wholly owned by Kumar the founder in a company that has no value. literally have zero credibility or even a credit rating in the UK yet you state it’s your headquarters and imply you’re a UK company.

Here is the response from Cashaa to give context to anyone reading this

Reply from Cashaa

Cashaa like most international companies has multiple addresses and multiple entities for different purposes to best serve our business needs. (Then why don’t you list them on your website)

So you can make an informed decision on your banking needs, I'd like to share with you a testimonial from one of our valued clients, Nexo:
“Cashaa has the holistic approach to banking needed to create a crypto-friendly financial system. Their regulation-compliant platform addresses the lack of infrastructure to support crypto transactions and is of particular benefit to global businesses like Nexo, whose bread and butter are multi-currency transactions.” (This is a purely random way of taking people off the scent and doesn’t satisfy my enquiry)

If in the future you decide to utilize Cashaa’s banking platform, we look forward to providing you with the same great service that we provide to many leading companies.

(No, I want to understand and find out what your plan is before you rip anyone else off)

February 6, 2021
Unprompted review
Rated 1 out of 5 stars

Terrible web platform and no support at…

Terrible web platform and no support at all. I've been using their platform since July 2020 and since the beginning, I had issues with very delayed transactions.

I have 2 opened tickets, one from July and one from September and no one ever answered, they are still opened (I have screenshots but I can't attach them and I'm not allowed to include links in the review).

Now I'm waiting again for I don't know how long to get my cashaa withdrawal approved.

Then the fees...to me the fees to change cashaa to fiat and fiat to cashaa is way too big compared to a regular crypto exchange.

Not to mention the spread between buying and selling cashaa, which is 30% (0.083$ for buying and 0.063$ for selling). What in the name of God is this spread about?!
When actually the real value of the coin is exactly in between: 0.75$.
(All these values are for the moment of writing this review)

Everything is just terrible! I just want get my cashaa and move it to an exchange and to completely forget about their platform and company.

January 25, 2021
Unprompted review
Rated 5 out of 5 stars

Top drawer!

I have been with Cashaa since ICO, absolutely 1st class customer service, even had advice from CEO Kumar. No hype and now receiving beautiful organic growth.. Well-done team!! 👍🏻

January 24, 2021
Unprompted review
Rated 5 out of 5 stars

Customer service is top notch

Customer service is top notch,
Patient and helpful.
I was having difficuties with opening an account but after probing my issues the customer agent led me to the right link to create account.
Top service

December 8, 2020
Unprompted review
Rated 5 out of 5 stars

Very professional and good leadership

Very professional team under the dynamic leadership log kumar Gaurav. Invested during ico. We are on major down w.r.t ico price due to fact that team is concentrating on product rather than waisting money on exchange listing and pumping dumping . Prices will increase in no time once product is developed. Exchanges will automatically list once huge demand come. Wait is going to over by 2021 and CASHAA will be in top 20 PROJECTS in CMC by the end of 2021

October 20, 2020
Unprompted review
Rated 1 out of 5 stars

Talk big and don't act on it

October 19, 2020
Unprompted review
Cashaa logo

Reply from Cashaa

Dear Ahmed, we are sorry if you had any bad experience. Please let us know the specific issue you had and your email ID, and we will look into the matter.

Rated 1 out of 5 stars

Very bad support and Staking Scam

Very bad support. Bait and Swithch, They took all my BTC to Stake Cashaa for a Premium account after I locked in my Cashaa they said they will inform me If I can get an Account in a month. Now its been 3 months no response bad support and its been locked for ever although they said its only for one quarter they dont mention anything about the period

October 9, 2020
Unprompted review
Cashaa logo

Reply from Cashaa

Dear Aditya, staking is only done in CAS token not in Bitcoin. Users can stake CAS from Cashaa.com account for the specific month selcted from the dropdown. Once the staking period is done you can take your CAS back in your account.

Please provide your email ID to check your account ?

Rated 5 out of 5 stars

World Beater Fintech Startup

Fantastic company with a brilliant vision for the future of money. Never had an issue when dealing with admin. Respectful and honest team. What more do you want in a world beater fintech startup

September 8, 2020
Unprompted review
Rated 5 out of 5 stars

The project to watch!

I've been with Cahaa since the ICO and have been own away with the professionalism and desire to build a fully compliant foundation in leiu of short term gains. Help desk has been phenomenal and I see amazing things ahead for this revolutionary platform.

September 8, 2020
Unprompted review
Rated 5 out of 5 stars

Starting from the top to bottom

Starting from the top to bottom, the entire organization is simply great. Be it Cashaa as a project or its support service,truly awesome! I own several cryptos, and many are really good and have a long term vision. However, the support service is significantly above all others. I can foresee cashaa becoming truly a crypto bank and bank to unbanked! Cashaa to moon! All the best Kumar and team.

August 28, 2020
Unprompted review
Rated 1 out of 5 stars

Fraud or severe security breach with no reaction when contacting Cashaa

I bought Cashaa during their ICO as it sounded like a cool project. They were stored on MyEtherWallet for quite a while with absolutely no problem. I then get an email from Cashaa about the swap from ERC20 to BEP2 stating I should transfer my coins to my Cashaa wallet. I do the transfer and enable 2 FA (still have the confirmation email) a few days before I go on vacation. When I come back, my account has been emptied, and 2 FA has been disabled. I brought the only device (phone) registered for the 2 FA and had it with me at all times during the vacation.

I contacted them about the situation with documentation about the state of my account, but they have been ignoring me for many months, despite I have sent reminders.

To me it either appear as fraud or carelessness about severe security breach - and if not, at least they could respond with a valid reason for how such an incident could take place.

August 11, 2020
Unprompted review

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