Cashco Financial Reviews 1,430

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Many customers have found the staff to be friendly, polite, and very helpful, often going above and beyond to assist with loan applications and payment arrangements. The service is frequently described as good, with some appreciating the quick and easy loan processes, especially when dealing with specific representatives. Reviewers also value the understanding and patient approach from employees, particularly when facing payment difficulties. However, some people were dissatisfied with the customer service, citing issues with unresponsiveness to calls and emails, and difficulties reaching a human representative. There are also concerns about changes in service, with some long-term clients experiencing unexpected loan denials or problems with payment processing and account information.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with many expressing significant dissatisfaction... See more

Customer communications

Consumers express significant frustration with the contact process, citing poor communication and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting very good or excellent... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting issues such as... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the staff as helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went to check reviews before I received a call and was a little leary to follow through with it. I have to say that I couldn't be more impressed with my situation. I spoke to a girl named Irish. She... See more

Rated 5 out of 5 stars

I had recently reviewed a few months ago after their physical branches had closed. That fact plus having their new lending criteria deny my application after a long wait was frustrating. Anyway... See more


Company details

  1. #17 of 21 best companies in Non-Bank Financial Service
  2. #19 of 19 best companies in Financial Consultant
  3. #12 of 15 best companies in Financial Institution
  4. #16 of 17 best companies in Loan Agency

About Cashco Financial

Written by the company

Hi, We're Cashco.

We exist to provide relief today and hope for tomorrow.

Our mission is to make borrowing simple and supportive for everyone. We provide immediate, easy-to-access services—regardless of your credit history—because we believe in meeting you where you are today.

With a range of flexible loan options, we're the only personal finance company that's truly committed to helping underserved Canadians achieve better credit scores and brighter futures.

We practice responsible, judgment-free lending to empower underbanked individuals with the tools they need to improve their financial health and literacy.

We provide our services online and in 50 branches, supported by a dedicated team of over 200 employees focused on making our judgment-free financial solutions accessible to Canadians in need.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Is it worth it ?

The worst experience. I took the loan 3 years ago and ended up paying double the amount. It’s just not worth it! Their customer service is super nice and understanding, but taking this loan was definitely one of the worst decisions I’ve ever made.

April 5, 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Angelique.

Thank you for the review. We super appreciate every and all review. We can understand your sentiment for sure. We hope things are better now.

Rated 5 out of 5 stars

Excellence Service Highly Recommended

I had a great experience with Cashco Financial. The loan application process was quick, easy, and transparent. Their team was friendly, professional, and took the time to explain everything clearly. They genuinely care about their clients and offer flexible options that really helped me during a tough financial time.

What I appreciated most was their understanding and support—no judgment, just real solutions. If you’re looking for a trustworthy financial company that puts people first, I highly recommend Cashco Financial!

April 5, 2025
Rated 5 out of 5 stars

How easy they made it to apply for a…

How easy they made it to apply for a loan. How they kept me updated about how I was doing with my loan. I would definitely recommend a friend to apply for a loan. Thank you for the wonderful service. Mark Callahan.

March 28, 2025
Rated 5 out of 5 stars

Staff are great

Staff are great , shows professionalism. Easy fast and convenient. There always ready to help when your in need especially during emergency times. I would recommend my family to Cashco.

April 1, 2025
Rated 2 out of 5 stars

Took forever to get a payday loan

Took forever to get a payday loan! I was in there for over 1 1/2 hours and then they still got it wrong and had to send me the paperwork to resign.

February 20, 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Bryan. Thank you so much for the review. We're sorry to hear that this took so long! We will certainly look into our processes.

Rated 5 out of 5 stars

helped me a lot

i was very satisfied with the service i got very helpful and respected i would recommend anyone looking for a loan to try them out thank you

March 30, 2025
Rated 1 out of 5 stars

too costly for people

February 19, 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Earl!

Thank you for the review. We super appreciate every and all review. We can understand your sentiment! We know that for some, this can be costly.

Rated 5 out of 5 stars

Get a loan without leaving home

Yes it's higher interest but they take a risk on those that everyone else denies. Cashco has helped me in affordable payments. They are easy to work with and yiu dont have to leave your home.

March 18, 2025

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