Cashco Financial Reviews 1,430

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Many customers have found the staff to be friendly, polite, and very helpful, often going above and beyond to assist with loan applications and payment arrangements. The service is frequently described as good, with some appreciating the quick and easy loan processes, especially when dealing with specific representatives. Reviewers also value the understanding and patient approach from employees, particularly when facing payment difficulties. However, some people were dissatisfied with the customer service, citing issues with unresponsiveness to calls and emails, and difficulties reaching a human representative. There are also concerns about changes in service, with some long-term clients experiencing unexpected loan denials or problems with payment processing and account information.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with many expressing significant dissatisfaction... See more

Customer communications

Consumers express significant frustration with the contact process, citing poor communication and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting very good or excellent... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting issues such as... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the staff as helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went to check reviews before I received a call and was a little leary to follow through with it. I have to say that I couldn't be more impressed with my situation. I spoke to a girl named Irish. She... See more

Rated 5 out of 5 stars

I had recently reviewed a few months ago after their physical branches had closed. That fact plus having their new lending criteria deny my application after a long wait was frustrating. Anyway... See more


Company details

  1. #17 of 21 best companies in Non-Bank Financial Service
  2. #19 of 19 best companies in Financial Consultant
  3. #12 of 15 best companies in Financial Institution
  4. #16 of 17 best companies in Loan Agency

About Cashco Financial

Written by the company

Hi, We're Cashco.

We exist to provide relief today and hope for tomorrow.

Our mission is to make borrowing simple and supportive for everyone. We provide immediate, easy-to-access services—regardless of your credit history—because we believe in meeting you where you are today.

With a range of flexible loan options, we're the only personal finance company that's truly committed to helping underserved Canadians achieve better credit scores and brighter futures.

We practice responsible, judgment-free lending to empower underbanked individuals with the tools they need to improve their financial health and literacy.

We provide our services online and in 50 branches, supported by a dedicated team of over 200 employees focused on making our judgment-free financial solutions accessible to Canadians in need.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 1 out of 5 stars

Everything about that place is…

Everything about that place is unprofessional and they don't explain the fine print...the first loan I got was crazy high interest and they didn't explain it so I basically paid $12,000 for a $6,000 loan..I will never, ever get another loan from your business again! The 2nd loan was more reasonable as I specifically asked for the highest payment and least time to pay with no extra insurance coverage etc. Your business is exactly like Fairstone loans...total rip-offs!! Make your money from the high interest rate. Thank God I am done paying this loan.... I wouldn't recommend cashco to my closet friends or family....Money Mart is the best out of every loan department I've ever dealt with...Please stop sending me emails as well!

April 18, 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Kyla. Thank you for your review. We appreciate every and all feedback. I will have someone look into this and have the emails stopped for you.

Thank you!

Rated 4 out of 5 stars

A job well done!

I felt at ease and the employee was great at making me feel important. As a long term standing customer of Cashco it is always nice to be validated as a customer.

April 10, 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Wanda! Thank you so much for the review. Super happy to you were understood.

Rated 5 out of 5 stars

Great to deal with

Great to deal with, easy going and very flexible

April 9, 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Cassandra. Thanks for the review!

Rated 5 out of 5 stars

Shirley was amazing!

Shirley was amazing!

April 15, 2025
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Reply from Cashco Financial

Hey Marianne. Thank you so much for the review! Shirley IS amazing! And so are you!

Rated 5 out of 5 stars

Easy and fast, friendly service.

I was amazed at how fast they were at getting my application approved. Nice people to work with. It’s just too bad that the offices will be closing. I like the in person touch. Thank you for being there when I needed help.

April 13, 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Joan! Thank you for the amazing review. Although we are transitioning some branches to online loans, we promise to still be there when you need us, always!

Rated 2 out of 5 stars

Paid all my loan off

Paid all my loan off. The following week you guys took out a payment. Had to call to resolve it, was way too many steps to resolve it had to call back because I wasn't given a password for the etransfer. Didn't know i needed a password to access it.Even though the person said they would call me and I gave up waiting and called you guys. Felt like a scam at first when I was told to log into my bank account...just wasn't a simple task to return my money.

March 29, 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Jen! Thank you for the review. We appreciate it for sure. Sorry to hear that this was a tough process to get the refund. We for sure take this feedback and look to sort out issues!

Rated 4 out of 5 stars

Helpful staff

Helpful staff

April 12, 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Merle. Thank you so much for the review!

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