Cashco Financial Reviews 1,430

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 101 reviews, reviewers had a great experience with this company. Many customers have found the staff to be friendly, polite, and very helpful, often going above and beyond to assist with loan applications and payment arrangements. The service is frequently described as good, with some appreciating the quick and easy loan processes, especially when dealing with specific representatives. Reviewers also value the understanding and patient approach from employees, particularly when facing payment difficulties. However, some people were dissatisfied with the customer service, citing issues with unresponsiveness to calls and emails, and difficulties reaching a human representative. There are also concerns about changes in service, with some long-term clients experiencing unexpected loan denials or problems with payment processing and account information.

What people talk about most

Payment

Reviewers mention ambiguous feedback about payment, with many expressing significant dissatisfaction... See more

Customer communications

Consumers express significant frustration with the contact process, citing poor communication and... See more

Service

Users describe ambiguous interactions with service, with some customers reporting very good or excellent... See more

Customer service

Customers consistently note negative experiences with customer service, with many reporting issues such as... See more

Staff

Reviewers highlight ambiguous aspects of staff, with some customers praising the staff as helpful,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I went to check reviews before I received a call and was a little leary to follow through with it. I have to say that I couldn't be more impressed with my situation. I spoke to a girl named Irish. She... See more

Rated 5 out of 5 stars

I had recently reviewed a few months ago after their physical branches had closed. That fact plus having their new lending criteria deny my application after a long wait was frustrating. Anyway... See more


Company details

  1. #17 of 21 best companies in Non-Bank Financial Service
  2. #19 of 19 best companies in Financial Consultant
  3. #12 of 15 best companies in Financial Institution
  4. #16 of 17 best companies in Loan Agency

About Cashco Financial

Written by the company

Hi, We're Cashco.

We exist to provide relief today and hope for tomorrow.

Our mission is to make borrowing simple and supportive for everyone. We provide immediate, easy-to-access services—regardless of your credit history—because we believe in meeting you where you are today.

With a range of flexible loan options, we're the only personal finance company that's truly committed to helping underserved Canadians achieve better credit scores and brighter futures.

We practice responsible, judgment-free lending to empower underbanked individuals with the tools they need to improve their financial health and literacy.

We provide our services online and in 50 branches, supported by a dedicated team of over 200 employees focused on making our judgment-free financial solutions accessible to Canadians in need.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 32% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Business - 2025

I found dependable and courteous. Not impressed that the office is closing.

May 9, 2025
Cashco Financial logo

Reply from Cashco Financial

Hey Thomas. Thank you so much for the review. We super appreciate it. We are moving some branches online but we promise to see you there and to provide the same level of service. Have the best day!

Rated 5 out of 5 stars

Always make it easy to deal with for…

Always make it easy to deal with for anything I need and will help when things aren’t working right for me

May 7, 2025
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Reply from Cashco Financial

Hey Nicole. Thank you so much for the review. We aim to help when we can!

Rated 4 out of 5 stars

$Easy Money$

Fast friendly service! In and with cash deposit!

April 29, 2025
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Reply from Cashco Financial

Hey Steve! Thanks for leaving a review!

Rated 5 out of 5 stars

Friendly and fast

Friendly and fast! Top notch service 👌

May 6, 2025
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Reply from Cashco Financial

Hey Tanya! Thank you so much for the 5-stars! We appreciate you and happy to hear you had a great visit!

Rated 5 out of 5 stars

Great

Your company was efficient and friendly and very helpful

April 26, 2025
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Reply from Cashco Financial

Hey Chenoa. Thank you so much for leaving a review. We super appreciate it!

Rated 5 out of 5 stars

They helped

They were willing to help and made it easy

April 24, 2025
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Reply from Cashco Financial

Hey James! Thank you so much for the reply. We're super happy to hear tat we were able to help you. Have the best day!

Rated 5 out of 5 stars

My experience was great i never had any…

My experience was great i never had any issues with the company for payments and all service in general.

May 2, 2025
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Reply from Cashco Financial

Hey Angelique. Thank you for the review. We appreciate it so much! Happy to hear your visit was smooth!

Rated 5 out of 5 stars

Good prompt service

Good prompt service. Step by steps instructions.

May 2, 2025
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Reply from Cashco Financial

Hey Harriet! Happy to hear the process was smooth! Thanks for the review

Rated 5 out of 5 stars

Love all my experiences with Cashco

Love all my experiences with Cashco, my rep is always so friendly and the customer service provided is so pleasant and professional. They are always quick to help.

May 1, 2025
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Reply from Cashco Financial

Hey Lisa! We really love hearing this. Thank you so much for leaving a review.

Rated 5 out of 5 stars

Elaine has been very helpful and…

Elaine has been very helpful and explained everything clearly and in a timely mannwr

May 1, 2025
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Reply from Cashco Financial

Hey Christina! Thank you so much for the review. Elaine is very thorough. Happy to hear this

Rated 5 out of 5 stars

Right from the beginning of my…

Right from the beginning of my application process, it was fast, easy & hassle free.

April 30, 2025
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Reply from Cashco Financial

Hey Kelly. Thank you so much for the review. Happy to hear it was smooth!

Rated 5 out of 5 stars

Great

The best customer serviced

April 26, 2025
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Reply from Cashco Financial

Hey Annette. Thank you so much for leaving a review!

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