Cash for Gold USA Reviews 

2,187
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,229 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that selling precious items is remarkably simple, transparent, and fast, making the entire procedure completely stress-free for first-time sellers. People deeply appreciate the friendly guidance provided throughout the transactions, ensuring everyone feels comfortable and well-informed from the very beginning until the end. Some reviewers were not happy with the initial estimates, mentioning that the first appraisal values calculated online were significantly lower than anticipated. Despite these financial discrepancies, customers frequently note that support representatives are approachable and willing to discuss fair adjustments upon request.

What people talk about most

Service

Consumers find service to be exceptionally positive, praising the fast, efficient, and professional... See more

User experience

Users describe positive interactions with user_experience, highlighting that the process is consistently... See more

Price

Customers consistently note positive experiences with price, highlighting fair and reasonable quotes for... See more

Staff

Reviewers mention positive feedback about staff, highlighting extremely helpful, courteous, and professional... See more

Payment

Customers had positive experiences with payment, highlighting fast payouts and smooth transactions that often... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having never used a service like this before, I really wasn’t sure what to expect. The entire process ended up being much easier than I imagined. Communication was excellent every step of the way, a... See more

Company replied

Rated 5 out of 5 stars

The transaction was so smooth and quick! I sent in quite a bit of jewelry and coins and was hoping for a larger amount, but considering what they could keep, the price which was $470 seemed fair. They... See more

Company replied

Rated 5 out of 5 stars

Not gonna lie I was alittle skeptical about mailing in gold jewelry but im glad I did. They did great on communication from start to finish. Very honest and forthcoming with information. First offer w... See more

Company replied

Rated 5 out of 5 stars

Fast friendly service. It took less than 24 hours from the time I dropped off FedEx envelope to the time I received my appraisal. I will definitely recommend and use Cash for Gold USA again in the fut... See more

Company replied


Company details

  1. Gold and Silver Trading Company

Written by the company

Sell your gold to Cash for Gold in USA and get more money than our competitors. We buy gold, silver and diamonds in any form like coins, jewelry, Rolex watches, engagement bands, gold chains, sterling silver flatware and more!


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 36% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(2,187)

1,226 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very Fast a fair price

Very Fast a fair price

July 24, 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Getting a fair value without a long wait is exactly what we aim to provide. We're glad your transaction moved quickly and that you were happy with the offer you received. Our team works hard to make the process efficient while offering competitive prices based on current market values, so you can sell with confidence instead of second-guessing your decision. Thank you for choosing Cash for Gold USA—we appreciate your business and hope to help you again in the future.

Rated 5 out of 5 stars

Everyone is always so helpful

Everyone is always so helpful, and it’s a pleasure to work with the whole team. Drew is my hero, he will go above and beyond to make sure everything goes smoothly.

July 24, 2026
Unprompted review
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Reply from Cash for Gold USA

That's awesome to hear, Lauren. Having customers recognize individual team members is something we never get tired of seeing. Drew is passionate about making sure every transaction stays on track, and he'll be thrilled to hear you called him your hero. We also appreciate you mentioning the rest of the team creating a smooth experience is a group effort, and it's rewarding to know that came through. Thank you for your continued confidence in Cash for Gold USA. We look forward to helping you again whenever you need us.

Rated 5 out of 5 stars

It is really easy to work with this…

It is really easy to work with this company. Their pay out price is good and process is fast.

July 20, 2026
Unprompted review
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Reply from Cash for Gold USA

Our goal has always been to make selling your valuables feel straightforward instead of stressful, Debbie, so it's great to know that's exactly what you experienced. Receiving a strong payout is important, but so is delivering it without unnecessary delays or complications. We're grateful you recognized both. Thank you for placing your trust in Cash for Gold USA, and we hope the next time you have jewelry, coins, or precious metals to sell, we'll be your first choice once again.

Rated 4 out of 5 stars

I appreciate the overnight shipping…

I appreciate the overnight shipping process and your next day offer, though I didn’t accept it. I truly appreciate the gentleman who helped me with shipping my rings back, he was informative regarding why the offer was much lower than I expected and how diamonds are now appraised. He was kind, understanding of my disappointment and requested to expedite my return.
Thank you!

July 22, 2026
Unprompted review
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Reply from Cash for Gold USA

Hi Teresa, thank you for sharing your experience. We're glad you appreciated our free overnight shipping and next-day offer, even though it wasn't the right fit for you. We understand that appraisals can sometimes differ from expectations, and we're pleased our team member took the time to explain the valuation process and current diamond market. Providing clear communication and respectful service is important to us, and we're happy we could expedite the return of your rings. Thank you for giving Cash for Gold USA the opportunity to assist you, and we wish you all the best.

Rated 5 out of 5 stars

The transaction was so smooth and…

The transaction was so smooth and quick! I sent in quite a bit of jewelry and coins and was hoping for a larger amount, but considering what they could keep, the price which was $470 seemed fair. They are also sending back the items they couldn't use free of charge. My payment was sent same day of the appraisal, within hours via PayPal. I would definitely use them again!.

July 23, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you for your thoughtful review, Azriel! We're delighted to hear the process was smooth, quick, and that you received your PayPal payment just hours after your appraisal. While we understand you were hoping for a higher offer, we're glad you felt the amount was fair based on the items we were able to purchase. It's also great to know you appreciated the free return of the items we couldn't accept. Thank you for choosing Cash for Gold USA, and we look forward to serving you again in the future.

Rated 4 out of 5 stars

Amazing

I was fast very easy to follow steps and fair appraisal. Thanks.

July 22, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you very mycg, Emanuel. We're so glad you found the process fast and easy to follow. Providing fair appraisals and making every step as simple as possible are exactly what we strive for. Thank you for choosing Cash for Gold USA and for taking the time to share your experience!

Rated 5 out of 5 stars

Excellent Experience

Great communication by text. On top of tracking the package to ensure arrival. Quick turn around with appraisal with a fair value offered.

July 22, 2026
Unprompted review
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Reply from Cash for Gold USA

Awesome, Brooke. We're happy to hear you had such a positive experience! Keeping our customers informed throughout the process, providing fair offers, and completing appraisals quickly are all things we take pride in. Thank you for choosing Cash for Gold USA and for taking the time to share your feedback.

Rated 5 out of 5 stars

Cash for Gold USA is the place to go!! Truly A+ rated!

This was my first time selling precious metals online, so I had some concerns. I took my time researching, and eventually felt good about "Cash for Gold USA". They are often one of the first to appear in search result. They are accredited by BBB with A+ rating, and has numerous positive reviews. So, I gave them a try, requested a risk-free appraisal.

At first, the reply sounded so polite and professional that I asked "are you AI by any chance?" and I got an immediate reply from Drew that he was a real person.

From there, for every step of the entire transaction, Drew was my person. He responded quickly, personably, and answered all my questions and concerns.

I printed a FedEx lable online, and shipped my items out. The same day they received the package, I received a quote, and Drew answered all my questions regarding how the appraisal was done. After a few interactions, we successfully came to the agreement. I must say that the final quote was very reasonable and fair. I was very happy with it.

Fedex next day delivery was made but there was a hickup. The delivery was made to the wrong building even though the address was correct. I immediately contacted Drew (and FedEx) for an advice.

He was calm and cool, suggested some options. Fortunately, the FedEx corrected the error and re-delivered the envelope on the same day. I texted Drew to let him know. Since they are on the East coast and I'm on the West, the business was closed already, but the first thing the next morning I saw a message from Drew congraturating the successful transaction.

All in all, I felt so good about the transaction especially the personal contact and communication I had with Drew. I completely trust "Cash for Gold USA", and I will do all my future business with them.

There are many fraudulant entities on the website and you really must be extra careful doing business online, but I can tell you now that "Cash for Gold USA" is the place to go. I'm very happy that I found them.

Thank you Drew and "Cash for Gold USA", please keep up the great work! See you next time!

July 19, 2026
Unprompted review
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Reply from Cash for Gold USA

WOW! What an incredible review! Thank you for sharing such a detailed account of your experience and taking the time to write that. We know how important trust is when selling precious metals online, especially for the first time, so it means a great deal that you chose Cash for Gold USA. We're especially happy to hear Drew was able to answer your questions, keep you informed throughout the process, and help you feel confident every step of the way. We're also glad the FedEx delivery issue was resolved quickly and that everything worked out in the end. Your recommendation and continued trust mean the world to us, and we look forward to helping you again whenever you're ready. Thank you for your support!

Rated 5 out of 5 stars

Working with this company was flawless

Working with this company was flawless. They kept in touch with me everyday. The result of my appraisal was excellent. I would highly recommend them.

July 22, 2026
Unprompted review
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Reply from Cash for Gold USA

Thanks, Donna. We're delighted to hear your experience was flawless from start to finish. Keeping our customers informed throughout the process and providing fair appraisals are things we take great pride in. Thank you for choosing Cash for Gold USA and for your thoughtful recommendation. We truly appreciate your trust and look forward to serving you again in the future.

Rated 5 out of 5 stars

Company is very communicative

Company is very communicative, fair, and helpful!

July 21, 2026
Unprompted review
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Reply from Cash for Gold USA

Thats very kind, Amanda. We are glad to hear our team was communicative, fair, and helpful throughout the process. Providing clear answers and a positive experience is always our goal. Thank you for choosing Cash for Gold USA and for sharing your feedback.

Rated 5 out of 5 stars

Great customer service!

July 22, 2026
Unprompted review
Cash for Gold USA logo

Reply from Cash for Gold USA

Thank you for the kind words, Arnise! We are delighted to hear you had a great experience with our customer service. Everyone at Cash for Gold USA is committed to making the process simple, responsive, and enjoyable. We truly appreciate your support and hope to serve you again in the future.

Rated 5 out of 5 stars

Highly Recommended

Very easy to work with. Go above and beyond. Very much recommended!

July 21, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you for the wonderful recommendation, Ashley! We are so glad you found our team easy to work with and willing to go the extra mile. At Cash for Gold USA, providing exceptional service and making every transaction as smooth as possible is always our goal. We truly appreciate your support and look forward to helping you again.

Rated 5 out of 5 stars

Transaction went so smooth and perfect

Transaction went so smooth and perfect. Very fair appraisal. Thanks

July 21, 2026
Unprompted review
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Reply from Cash for Gold USA

Thrilled to read this, Stephen! We are delighted to hear your transaction was smooth from beginning to end and that you were happy with your appraisal. Providing a simple process and fair offers is what Cash for Gold USA is all about. Thank you for your trust and for taking the time to share your experience.

Rated 5 out of 5 stars

Fair & honest quotes 👌

July 21, 2026
Unprompted review
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Reply from Cash for Gold USA

Thank you for your kind words, Felix! We are proud to provide fair and honest appraisals that our customers can feel confident about. Everyone at Cash for Gold USA appreciates your trust and your recommendation. We hope to have the opportunity to serve you again in the future.

Rated 5 out of 5 stars

Simple process

Simple process, quick payment.

July 19, 2026
Unprompted review
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Reply from Cash for Gold USA

Thanks so much, Alison. We're glad everything was straightforward and that your payment arrived quickly without any unnecessary waiting. At Cash for Gold USA, that's exactly the experience we aim to provide every customer. Thanks for choosing us and for taking a moment to share your feedback.

Rated 5 out of 5 stars

Seamless and easy experience!

July 20, 2026
Unprompted review
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Reply from Cash for Gold USA

Nothing makes us happier than hearing the process felt effortless, Charlene. We know selling jewelry can seem intimidating, so we're glad we could make it simple and stress free. Thanks for choosing Cash for Gold USA, and for taking a moment to share your experience.

Rated 5 out of 5 stars

5 stars all across the board

They were very kind and the instructions were spot on with accuracy and the price was exactly what I was thinking the offer was worth to me. 5 star company happy to refer to loved ones

July 20, 2026
Unprompted review
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Reply from Cash for Gold USA

It means a lot to hear we met your expectations from start to finish. We're especially glad our instructions made the process easy to follow and that our offer matched what you felt your jewelry was worth. At Cash for Gold USA, we believe a fair, honest transaction is the best outcome for everyone. Thank you for your kind words, your five star recommendation, and for trusting us with your valuables. Knowing you'd recommend us to your family and friends is the highest compliment we could receive.

Rated 4 out of 5 stars

Always a great deal I advise anyone who…

Always a great deal I advise anyone who has a jewelry box of items you no longer wear this is the place to go

July 18, 2026
Unprompted review
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Reply from Cash for Gold USA

There is something special about hearing from a returning customer. We love knowing we've become the place you think of when it's time to turn unwanted jewelry into cash. Thank you for recommending Cash for Gold USA to anyone with pieces collecting dust in a jewelry box. Your confidence in our service means more than you know, and we're grateful you've continued to choose us time and again.

Rated 5 out of 5 stars

Easy fast and no trouble used it twice…

Easy fast and no trouble used it twice now and received a total of 760

July 17, 2026
Unprompted review
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Reply from Cash for Gold USA

Knowing you'd recommend us is incredibly rewarding, Nicole. We work hard to answer questions promptly, keep customers informed throughout the process, and issue payments as quickly as possible. It's wonderful to hear those efforts stood out and that you were happy with your offer. Thank you for choosing Cash for Gold USA and for taking the time to share your experience. Your recommendation means the world to our team.

Rated 1 out of 5 stars

First they originally offered me…

First they originally offered me almost half of what I finally settled on, after 3 more offers and me explaining i knew a general amount of what I had was worth. Then charged me $25 to ship my check that I can't get cashed anywhere in Bloomington Indiana. Paypal wouldn't even let me deposit it. I sold old coins to them about a month ago and they didn't charge me anything to deposit my money straight to my PayPal account. But I assume because they paid more than what they really hoped for they weren't as hospitable.

July 9, 2026
Unprompted review

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