Cash for Silver USA Reviews 

447
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for being extremely helpful, professional, and maintaining clear communication throughout the entire transaction process. Everyday people find the appraisal procedure incredibly simple, fast, and efficient, making it very convenient to securely sell valuable items. Some reviewers were not happy with the initial price offers provided, noting that they felt lowballed or that the evaluations were significantly lower than expected market values. However, many customers mentioned that support agents were always willing to negotiate and compromise to reach a fair and satisfactory agreement.

What people talk about most

Service

Clients share positive opinions on service, highlighting efficient communication, fair pricing, and... See more

Price

Customers consistently note mixed experiences with price, as some reviewers feel the initial offers are too... See more

User experience

Reviewers mention positive feedback about user experience, noting that the entire process is simple, secure,... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing certain team members as professional,... See more

Customer service

Users describe positive interactions with customer service, highlighting very friendly and responsive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was worried about sending in my family sterling but handled very well. Communication was great. Initial offer was lower than I wanted but when I called they quickly gave more what I was expecting an... See more

Company replied

Rated 5 out of 5 stars

This is my 3rd transaction with Cash For Silver USA... It is A Reasonable place to sell precious metals & will negotiate & work with a customer for a compromise. They issue fast payments once a deal... See more

Company replied

Rated 5 out of 5 stars

You kept me in constant contact with shipping. Transaction so far has been flawless.. What I didn't understand is how I could turn down the original offer but before silver was sent back to me you cou... See more

Company replied

Rated 5 out of 5 stars

Carl was very open and communicative about the process of what to do as far as packing the item and securely sending it. He even reached out to me and to see if I had any questions or concerns. And... See more

Company replied


Company details

  1. Gold and Silver Trading Company

Written by the company

Cash for Silver USA is the most trusted brand in North America to sell your silver to. We specialize in coins, sterling silver flatware and serving pieces. As well as gold and platinum jewelry, gold coins, diamonds and Rolex timepieces. MILLIONS IN TRANSACTIONS Our company has bought and sold over $150 Million in valuables ranging from sterling silver, silver coins, silverware and other precious metals. FULLY INSURED Every shipment is automatically insured for up to $5,000.00. Additional insurance up to $100,000.o0 USD is available prior to shipping. The policy covers loss, damage during transit and while your merchandise is at our processing facility. UNPARALLELED QUOTES You will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it or return your item(s) free of charge. TENS OF THOUSANDS OF CUSTOMERS Cash for Silver USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your silver coins, sterling silver flatware and serving pieces for the highest possible settlement.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

447 reviews

5-star
4-star
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2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(447)

231 reviews in the last 12 months

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Rated 1 out of 5 stars

The absolute worst experience selling…

The absolute worst experience selling silver I have ever encountered, everything I sent in was tested before hand by Medawar jewelers which offered me 60% they said 5 oz was sterling and 6 oz was plated. Offer me $100 by the way for 5oz, laughable,Well they are liars for one and what’s weird is I sent 13.5oz of sterling 10 grams of silver contacts and a ring I suspected of silver, and they say it’s 11oz this is a predatory company stay away, now im concerned they’ll keep some of my items but it’s all about who you know and an audit is coming there way. Do not send them anything.

Update: The manager reached out and he did in fact have good customer service skills, however, he’s in on the everything is plated just give it to us scheme, he assures me almost everything is plated, the earrings that were acid tested and xrf scanned already that have a big fat 925 on them, the ecclise sterling silver watch band even tho it was already scanned before I sent it mind you this is my 2nd quote and 3rd time getting tested. Initially everything is scratched deep and acid tested by me, but before this place I had my items all checked by a well known jewelry store in my area, Medawar, I just didn’t like the offer of 60 percent, however I’ll be taking it back to them because they offer about 40% and hope you’ll say keep my items as well, I’m sure I’ll have more of a headache when they try to send me less of my items or swap it for other items but they are dealing with a thorough person, each item was photographed before shipped weighed at home before fedex weighed it, please please please stay away from this place they have the MOST shady business practices. I’ll also be sharing my experience with 260,000 followers. Hopefully I can help deter and save some people from the headache, good luck with your business after I post my real review on YT.

October 27, 2026
Unprompted review
Rated 4 out of 5 stars

Silver experience

I sold quite a bit of my silver jewelry and I had a good experience in sending my jewelry to them. The only complaint I had in sending it was I didn’t get updates from FedEx like I was supposed to. So then I worried my box was lost or not getting there. It finally arrived on the 13th. I was contacted by the company. They submitted me my appraisal amount and I was stunned. I know that silver isn’t very much per ounce but I seriously thought I was getting more than what they offered me. It was a lot of jewelry. I guess next time I need to do my homework more and review more companies. Everything went good I just was a little shocked at the appraisal price.

October 13, 2026
Unprompted review
Rated 5 out of 5 stars

Fast, free, & fair

Shipping to them was free and the appraisal. And if I didn't accept the offer then returning items was free. But I did accept the offer because it was a good one! It was fast and easy with great communication along the way!

October 8, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

Fast, free, and fair is a pretty wonderful combination, Frances, and we are delighted that Cash for Silver USA delivered on all three! We believe customers should be able to explore the value of their silver without spending money just to get an appraisal or feeling obligated to accept an offer. That is why we make shipping, evaluations, and even return shipping completely free. Of course, the best outcome is when a customer receives an offer they are genuinely happy to accept, so we are especially pleased that you felt the price was a good one! Add in quick service and clear communication throughout the process, and it sounds like everything came together beautifully. Thank you for trusting Cash for Silver USA with your valuables and for taking the time to share such a thoughtful review. We truly appreciate your business and hope to have the pleasure of working with you again!

Rated 5 out of 5 stars

I just thought 150 grams of sterling…

I just thought 150 grams of sterling silver would have been worth more than 10 dollars 200 would have been more like it. I bought an electric furnace and I'm going to smelt the silver myself. Make sure you send it all back....

October 6, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

We understand your disappointment, Greg, especially when you were expecting a significantly higher amount for your sterling silver. At Cash for Silver USA, we want every customer to feel confident that their items have been carefully evaluated and that they understand the offer they receive. Sterling silver is typically 92.5% pure silver, but the actual value of an item can depend on its verified metal content, weight, and other characteristics. We recognize that the difference between your expectations and the offer was substantial, and we would welcome the opportunity to review the appraisal details with you to clarify how that amount was determined. Most importantly, we respect your decision not to accept the offer. Our return shipping is completely free, and we understand how important it is that your items are returned safely. Thank you for giving us the opportunity to evaluate your silver and for sharing your concerns. We appreciate your feedback and hope we can provide greater clarity regarding your appraisal.

Rated 5 out of 5 stars

Well I got more than I expected and I…

Well I got more than I expected and I had a problem with case app and they helped me out on that, overall I give them 5 stars couldn't be happier with them

October 7, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

Getting more than you expected is always a great surprise, Dave, and we are thrilled that Cash for Silver USA was able to deliver that kind of result! We are equally glad our team was there to help when you ran into an issue with Cash App. We believe great customer service does not end when an offer is accepted. Making sure customers receive their payments and have someone available to help if something goes wrong is just as important. It is wonderful to hear that our team was able to work through the issue with you and make the overall experience such a positive one. Knowing you could not be happier is exactly the kind of feedback that makes our day! Thank you, Dave, for trusting Cash for Silver USA and for sharing your experience. We truly appreciate your business and look forward to working with you again!

Rated 5 out of 5 stars

I am a first time customer and to be…

I am a first time customer and to be honest I was a little hesitant at first. But, rest assured everything was great. My items were delivered on Monday I received a text saying they were being appraised a hour or so later I received another text with a link letting me know my appraisal was ready to view. I agreed with my amount and within minutes was paid with paypal. You guys have a returning customer!!!

October 5, 2026
Unprompted review
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Reply from Cash for Silver USA

Turning a hesitant first time customer into an enthusiastic returning customer is exactly the kind of experience we love to hear about! At Cash for Silver USA, we understand that sending your valuables to a company you have never worked with before requires a certain amount of trust, so we work hard to earn that confidence from the very beginning. We are delighted that our team kept you informed as soon as your items arrived, completed your appraisal so quickly, and made it easy to review and accept your offer. Having your payment arrive through PayPal within minutes is certainly a wonderful way to finish the experience! We know how important speed, transparency, and reliability are, especially for someone using our service for the first time. Thank you, Angela, for giving us a chance despite your initial hesitation. We truly appreciate your trust and are thrilled to know we have earned a returning customer. We look forward to making your next experience every bit as great!

Rated 5 out of 5 stars

I inherited a sterling silver pattern I didn’t care for

I inherited a sterling silver pattern I did not like. After checking with the leading silverware /china replacement company, I found they did not want all my pieces- only what they thought they could resell. That left me in a conundrum. After thoroughly researching, Silver for Cash continually showed up in article after article, saying this was a safe and trusted way to be paid for what you had, and it made it an easy process. We packed everything up secure in a box, sent it in, and within 4 days I had an appraisal. While I maybe could have ultimately gotten more, had I split between the silverware company taking what they wanted, and then sending the rest to Cash for Silver, it was not worth all my time and effort. Cash for Silver gave me a fair deal. They sent the offer, I printed my check, and had it in the bank all in one day.

October 5, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

Sometimes the easiest solution is also the smartest one, Kristin! We love that you took the time to research your options and ultimately found that Cash for Silver USA offered a practical way to sell your entire sterling silver collection without having to sort through which pieces different buyers would accept. Inherited silverware can be especially tricky because individual pieces may have different resale demand, and finding buyers for everything can become a project of its own. We are delighted that our team was able to provide a fair offer while saving you the time and effort of dealing with multiple companies. Having your appraisal completed within four days and your check printed and deposited all in one day is exactly the kind of convenience we strive to deliver. Thank you for trusting us with your inherited silver and for sharing such a thoughtful account of your experience. We truly appreciate your business and are glad we could help turn a complicated decision into a simple and rewarding one!

Rated 5 out of 5 stars

Easy transaction from start to payment

Easy transaction from start to payment. They let you know each step of the way. Recommended! AAA

September 28, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

An AAA recommendation is something we are certainly proud to receive, Ferris! At Cash for Silver USA, we believe a great transaction should be easy from the very first step all the way through receiving your payment. Just as importantly, customers should never have to wonder where their valuables are in the process or what happens next. That is why our team places such an emphasis on keeping everyone informed with timely updates and clear communication. We are delighted that everything went smoothly and that you felt well taken care of throughout your experience. Your recommendation means a great deal to us, especially knowing that we earned your confidence from start to finish. Thank you for trusting Cash for Silver USA with your valuables and for taking the time to share your experience. We truly appreciate your business and look forward to working with you again!

Rated 5 out of 5 stars

Very good and timely communications…

Very good and timely communications about the process. Easy willingness to negotiate about the final payment.

August 20, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

A good offer is important, but having the opportunity to discuss it openly makes the experience that much better! At Cash for Silver USA, we believe customers should feel informed, respected, and comfortable throughout the entire process, especially when it comes to deciding whether an offer meets their expectations. We are delighted that our team kept you updated in a timely manner and was willing to work with you on the final amount. We never want the appraisal process to feel like a one sided conversation, and we appreciate customers who take the time to discuss their offers with us. Knowing that you valued both our communication and our flexibility means a great deal to our team. Thank you, John, for trusting Cash for Silver USA and giving us the opportunity to work toward an agreement you felt good about. We truly appreciate your business and hope to work with you again!

Rated 5 out of 5 stars

The process was really easy and they…

The process was really easy and they stayed in contact the whole time.

September 23, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

An easy process is wonderful, but knowing someone is keeping you informed along the way makes it even better! At Cash for Silver USA, we understand that sending your valuables through the mail requires trust, and we believe consistent communication is one of the best ways to earn that confidence. Our team works hard to make every step simple and convenient while ensuring customers always know what is happening with their items. We are delighted that you found the experience so straightforward and appreciated the attention our team gave you throughout the process. Thank you, Jessica, for trusting us with your silver and taking the time to share your experience. We truly appreciate your business and hope to have the pleasure of working with you again!

Rated 5 out of 5 stars

The process was straightforward and…

The process was straightforward and quick from their receipt of my silver and gold to examination to payment. I especially appreciated the option to print the check myself.

September 18, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

Being able to print your own check and have your payment ready without waiting for the mail is a convenience we are especially happy you appreciated, Patricia! At Cash for Silver USA, we believe the entire experience should move at a pace that respects our customers' time, from receiving their valuables and completing the appraisal to getting them paid. We are delighted that the process was straightforward and efficient for both your silver and gold. Our team works hard to eliminate unnecessary delays and provide payment options that make the final step just as easy as the first. It is wonderful to hear that the printable check option made a difference in your experience. Thank you for trusting Cash for Silver USA with your precious metals and for taking the time to share your feedback. We truly appreciate your business and look forward to working with you again!

Rated 5 out of 5 stars

Very easy and convenient

Very easy and convenient, straight forward

September 16, 2026
Unprompted review
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Reply from Cash for Silver USA

Easy, convenient, and straightforward. Sometimes the simplest description is the best compliment we could receive! At Cash for Silver USA, we believe selling your valuables should never feel complicated or overwhelming. Our team works hard to take the guesswork out of the process, making everything from shipping your items to receiving an appraisal as simple and efficient as possible. We are delighted that your experience reflected exactly what we strive to provide and that you found the entire process so convenient. Thank you, Alessia, for choosing Cash for Silver USA and taking the time to share your feedback. We truly appreciate your trust and your business, and we hope to have the pleasure of working with you again in the future!

Rated 5 out of 5 stars

Great experience will highly recommend…

Great experience will highly recommend as a great place to sell you Q unwanted pieces.

September 8, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

Finding a new home for unwanted pieces should feel rewarding, not complicated. We are so glad Cash for Silver USA provided a great experience and made you feel confident recommending us to others. Whether items have been sitting unused for years or you are simply ready to clear out things you no longer want, our goal is to make turning them into cash as easy as possible. We work hard to provide a straightforward process, helpful service, and an experience customers feel good about from beginning to end. Your willingness to highly recommend us is one of the best compliments our team can receive. Thank you for trusting us with your pieces, Alexandra, and for sharing such kind words. We truly appreciate your business and hope to work with you again!

Rated 5 out of 5 stars

Happy customer

Fast and easy to deal with sent my stuff as soon as they got it smthey sent an offer not as much as I thought but I'm happy with it thank you

August 31, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

Sometimes an offer may come in differently than expected, so we are especially glad you still walked away feeling happy with the experience. At Cash for Silver USA, we want customers to have the opportunity to consider their offer and decide for themselves whether it makes sense. We are pleased that your items were evaluated quickly after they arrived and that the entire process was fast and easy to navigate. Keeping things simple and moving promptly is a big part of the service we work hard to provide. Most importantly, we appreciate your openness about your expectations and are happy you ultimately felt good about your decision. Thank you for trusting us with your items, Edward, and for taking the time to share your experience. We truly appreciate your business!

Rated 5 out of 5 stars

The whole process was so simple and…

The whole process was so simple and efficient. And within a few days my items were sent, received, an offer made and accepted!

September 2, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

A process that moves from shipping to offer to acceptance in just a few days is exactly what we aim for. At Cash for Silver USA, we have worked hard to remove the unnecessary complications and make selling your unwanted items feel simple from the very beginning. We are thrilled that everything moved so efficiently once your package was on its way and that you were able to receive and accept your offer so quickly. Our goal is to make the experience convenient without ever making it feel rushed or impersonal. Knowing the entire transaction came together so smoothly is wonderful to hear. Thank you for trusting us with your items, Cindy, and for sharing your experience. We truly appreciate your business and hope to work with you again!

Rated 5 out of 5 stars

Phenomenal First Experience

This was my first experience with this company. I think it might be the smoothest online process I’ve ever had. Communication was there every step of the way, and turnaround time was very fast. I’m very impressed with this company, will do business with them again, and highly recommend them to anyone looking for this type of service. Their level of attention to detail is absolutely superior.

September 2, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

“Phenomenal” and “the smoothest online process” are compliments our entire team is proud to receive. Trying a new company for the first time requires trust, so we are thrilled Cash for Silver USA made such a strong first impression. From consistent communication to fast turnaround, we want customers to feel informed and taken care of at every stage of the process. We especially appreciate you recognizing our attention to detail, because those small things often make the biggest difference when someone is sending us their valuables. Knowing that your first experience left you impressed enough to both return and recommend us to others means a great deal. Thank you for placing your trust in our team, Christina, and for such a thoughtful review. We look forward to making your second experience every bit as smooth as the first!

Rated 5 out of 5 stars

Excellent experience!

Drew was helpful and thorough in explaining the process and the breakdown of my offer, Nicole was my first point of contact with the process of sending my items and was great to work with as well.
cash for gold/silver was very communicative and helpful, but not overly so, my offer was in my inbox days after sending out my items, the process is as easy and secure as advertised. A very pleasant and professional experience. 100% would recommend!

August 31, 2026
Unprompted review
Cash for Silver USA logo

Reply from Cash for Silver USA

Great service is not about overwhelming customers with updates, but making sure the right information is there exactly when they need it. We are thrilled that Cash for Silver USA struck that balance and made the entire experience feel easy, secure, and professional. Nicole helped get everything off to a smooth start, and Drew made sure you understood both the process and exactly how your offer was determined. That kind of clear communication is especially important when customers are trusting us with their valuables. We are also glad your evaluation was completed quickly and your offer arrived within days of sending your items. We will make sure both Drew and Nicole see your kind words. Thank you for the fantastic recommendation and for giving our team the opportunity to earn your trust!

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