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Review summary

Created with AI, based on recent reviews

Considering 241 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its ease, efficiency, and professionalism, highlighting the smooth process from start to finish. Many people found the pricing to be fair and were satisfied with the offers received, often noting quick payment and excellent communication from the staff. However, some customers also noted that initial offers were sometimes lower than expected, requiring negotiation to reach a satisfactory price. A few people felt that the offers were significantly below market value or what was indicated by online calculators, leading to frustration and a need for persistent communication to resolve the discrepancy.

What people talk about most

Service

Consumers find service to be positive. Many reviewers praise the outstanding customer service, noting that... See more

Price

Users describe positive interactions with price. Many customers report receiving fair prices for their items,... See more

User experience

Clients share positive opinions on user experience, consistently describing the process as easy, simple, and... See more

Staff

Reviewers consistently report positive feedback about the staff. Customers describe the team as fast, fair,... See more

Payment

Customers had positive experiences with payment. Many reviewers highlight the fast and seamless transactions,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was worried about sending in my family sterling but handled very well. Communication was great. Initial offer was lower than I wanted but when I called they quickly gave more what I was expecting an... See more

Rated 5 out of 5 stars

This is my 3rd transaction with Cash For Silver USA... It is A Reasonable place to sell precious metals & will negotiate & work with a customer for a compromise. They issue fast payments once a deal... See more

Rated 5 out of 5 stars

You kept me in constant contact with shipping. Transaction so far has been flawless.. What I didn't understand is how I could turn down the original offer but before silver was sent back to me you cou... See more

Rated 5 out of 5 stars

When I initially sent my sterling silver to Cash for Silver, they made an offer that was much lower than I expected. They quickly returned my silver and life went on. After watching silver prices jump... See more


Company details

  1. Gold and Silver Trading Company

Written by the company

Cash for Silver USA is the most trusted brand in North America to sell your silver to. We specialize in coins, sterling silver flatware and serving pieces. As well as gold and platinum jewelry, gold coins, diamonds and Rolex timepieces. MILLIONS IN TRANSACTIONS Our company has bought and sold over $150 Million in valuables ranging from sterling silver, silver coins, silverware and other precious metals. FULLY INSURED Every shipment is automatically insured for up to $5,000.00. Additional insurance up to $100,000.o0 USD is available prior to shipping. The policy covers loss, damage during transit and while your merchandise is at our processing facility. UNPARALLELED QUOTES You will receive the most competitive offer for your valuables. If a competitor’s quote states otherwise, we will surpass it or return your item(s) free of charge. TENS OF THOUSANDS OF CUSTOMERS Cash for Silver USA is the most widely trusted brand in North America. We’ve taken the risk and hassle out of liquidating your silver coins, sterling silver flatware and serving pieces for the highest possible settlement.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

375 reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service

The tracking of the pacwas dead on. The communication from Cash for Silver was very good. I knew every step. The appraisal of the silver was fair and in line with what I expected.
I'll be sending more now that I know I can trust you.
I'm back to report on another transaction with comments on Cash for Gold.
I sent 23 grams of 24k gold and received a fair price. They actually called me and negotiated the final offer.
I have collected gold and silver for a while and now with both metals at significant levels I'll be sending more to them.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Easy money

Easy to understand the process and shipping was a easy tooo great folks great communication all the way through the process

January 16, 2026
Unprompted review
Rated 4 out of 5 stars

This was my first time using Cash For…

This was my first time using Cash For Silver and I was apprehensive. But, they were very communicative throughout the process - paid for the shipping of my items - kept me updated at every step of the way and finally gave me a fair market price. I will def use them again.

January 20, 2026
Unprompted review
Rated 4 out of 5 stars

Communication is very good

Communication is very good. The process is very easy.
I was hoping to get a little more for my silver. They paid me about 37% of silver market price. I was hoping to get at least 50%. Considering that silver is very high right now, I'm happy with the settlement.

January 23, 2026
Unprompted review
Rated 5 out of 5 stars

Carl is amazing!!!

Carl is amazing! He gave me a great price for my items and I would recommend Cash for Silver to anyone wanting to sell their precious metals!

January 23, 2026
Unprompted review
Rated 1 out of 5 stars

I would give no stars if possible

I would give no stars if possible. I was ripped off; the shipment was “lost”, the owner signed for it at delivery, but “did not receive”. The owner offered 20% of value and is giving the BBB and Mo. Attorney General’s investigators the runaround.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Professional and responsive

I was a little nervous working with an online organization where I needed to send pounds if silver. However they were very responsive to texts and even called me when it was necessary. They explained the process and handled things well.

January 22, 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience!!

Everything went as promised. EXTREMELY easy to submit my silver. They even arranged for FedEx to pick up the package from my home. The appraisal was done in 24 hours after receipt and the check is in the mail!! Exactly as advertised. They exceeded my expectations.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Consultant heard me

Consultant heard me, and he gave a detailed explanation on a complicated topic that answered my questions. He made me feel my business was important. Great job! Great communicator!

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Super easy transaction and good…


Super easy transaction and good communication. They sent label, I boxed and sent items, they emailed when scanned at Fedex and when it was received. I thought the offer was a little low, so I called. Agent was helpful and was able to made a higher offer which I accepted. She stated that they cannot offer more than 70%.

January 8, 2026
Unprompted review
Rated 1 out of 5 stars

Very Negative Experience

Unfortunately, I have nothing good to say. They are extremely difficult to communicate with and when you can communicate with them, you get inconsistent answers. First they claim they never got the 50 ounces of silver I sent them with their FedEx label. Then after I sent a nasty email they changed their story and they did have it and they lowball me an offer on it. I asked them to ship it back like their promise says they will and I’ve heard nothing. I would not use this company again to sell anything.

January 14, 2026
Unprompted review

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