Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm surprised major retailers are using this company -- frustratingly poor customer service. An ecard that should be immediate takes longer than a shipment. When I complained, they said next time "jus... See more
Company replied
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy... See more
Company replied
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple p... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
762 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BRO I BOUGHT 2 60 DOLLAR GIFTCARDS FROM…
BRO I BOUGHT 2 60 DOLLAR GIFTCARDS FROM ROBLOX.CASHSTAR.COM AND IT BOTH SAID THEY WERE UNABLE TO GIVE IT TO ME
February 9, 2025
Unprompted review
Reply from CashStar
Dear Terrence,
Thank you for sharing your experience. We're sorry to hear that both of your $60 gift card purchases from roblox.cashstar.com were unsuccessful. We understand how frustrating this must be and would like to help resolve the issue as soon as possible. To assist you further, we've reached out via email from noreply.notifications@trustpilot.com to gather more information about your order. Please check your inbox, including your spam folder, and respond when you can. We look forward to helping you get this sorted out!
Warm regards,
Josh R.
CashStar Team.
Never made this purchase
I just got a confirmation email that I purchased a $50 PlayStation gift card for someone I don’t know and never heard of.
Is this scam??
Hello A…,
Thank you for your purchase from PlayStation. You'll be happy to know that your order has been processed. For your records, here are the details:
Your Order #CND6MR… Purchase Date: 05 Feb 2025
To: Douglas Duguid From: A…
Delivery: You’ll share a link PlayStation Gift Amount: $50.00
February 5, 2025
Unprompted review
Reply from CashStar
Hello there,
We understand how concerning it must be to receive a confirmation email for a purchase you don’t recognize. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, where we’ve requested additional details to look into this matter. If you haven’t received it, please let us know. We’re here to help.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 02/08/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Scam
The same problem as with others.
I purchased a gift card on Lululemon.com (February 5) and received two emails—one titled "Unable to Process Your Order" and another "We Processed Your Lululemon eGift Card Order" confirming the purchase. My Order is #CND6MYD2K4
I'm confused because I haven’t received the gift card, and it seems there is an issue with the payment. Lululemon asked me to contact this company regarding this.
Their support said: "Allow me to explain that order CND belongs to CashStar. To receive assistance with their orders, it is required to call 855-741-1209. That is their correct support channel."
No email or any help from the website. Send gift card or send money back!
February 5, 2025
Unprompted review
Reply from CashStar
Hello Maria,
We’re sorry for the confusion and frustration regarding your Lululemon gift card order. We understand how important it is to receive your gift card promptly. To assist you further, we’ve sent a request via Trustpilot (from noreply.notifications@trustpilot.com) to gather more details about your order. Please check your email and respond at your earliest convenience so we can look into this and help resolve the issue.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 02/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
on the same boat, bamboozled
On the same boat. Bought 150$ gift card, was charged but got an email saying that something went wrong with my order.
I am willing to take a legal action if my issue is not resolved.
Order number is #CND6MY3PVK
February 4, 2025
Unprompted review
Reply from CashStar
Hello Beck,
We’re sorry to hear about your experience with your gift card order. We understand how frustrating this must be, and we want to help resolve this as quickly as possible. Please check your email, including your spam folder, for a message from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can assist you further. We appreciate your patience and look forward to resolving this for you.
Warm regards,
Maurice V.
CashStar Team.
Absolute joke
Absolute joke, purchased a morrisons e-gift card for my mum that said delivery time would be that day into her email. I wanted to give it to her as a gift that day but after £250 leaving my account and numerous messages trying to find out where it’s gone. I’ve had NOTHING!
No email confirmation either! There’s no live chat or number to call - just a contact support which doesn’t tell you a wait time.
January 31, 2025
Unprompted review
Reply from CashStar
Hello Harry,
We're sorry to hear about your experience with your Morrisons e-gift card purchase. We understand how frustrating it must be to expect same-day delivery and not receive the card or confirmation email. Please check your inbox (including spam/junk folders) for an email from noreply.notifications@trustpilot.com, as we need to gather more details to assist you further. We appreciate your patience and look forward to resolving this for you.
Warm regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 02/11/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Bonus gift card joke!
Purchased a $100 Eddie Bauer gift card with a $20 bonus gift card. Just found out it was only good for the month of January (I purchased it in December). It is my fault for not reading the fine print but I have never made a purchase with a bonus gift card that expired so quickly. Most companies just give you a real gift card.
February 1, 2025
Unprompted review
Reply from CashStar
Dear Travis,
Thank you for sharing your experience. We understand how frustrating it can be to discover an expiration date on a bonus gift card, especially when it’s unexpected. While these terms are typically outlined at the time of purchase, we appreciate your feedback and would like to assist further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to look into this for you.
Warm regards,
Josh R.
CashStar Team.
Still waiting for Target E-Gift card a week later!!!
I have been waiting for my Target gift card from cashstar for over a week for a squaretrade claim. I’ve been told it was resent twice and to check my spam. Obviously that would be the first thing I would do before contacting. Now they are telling me that the gift card was sent via email on a certain date and it would come from cashstar. I’m still waiting. Still haven’t received it despite them telling me I did.
Now why would I have squaretrade continuously cancel out gift cards to resend a new one? Make it make sense. I don’t have a working item I paid insurance for. I don’t have the $170 gift card to replace said item. I’m so irritated.
January 22, 2025
Unprompted review
Reply from CashStar
Dear Robinson,
We're sorry for the frustration you're experiencing with receiving your Target gift card. We understand how important this is, and we appreciate you checking your spam folder before reaching out. To further assist, we've requested more details via email from noreply.notifications@trustpilot.com—please check your inbox and reply at your earliest convenience. We're here to help and want to get this resolved for you.
Warm regards,
Josh R.
CashStar Team.
Same issue with me - Credit card charged then email saying unable to processorder
Same issue with me. Order went through with a confirmation email. Then another email saying order cannot be processed but charge on credit card was already authorized.
Feb 3/25 update: I called their number and after a very long wait someone answered and told me that my issue will be forwarded to their tech support, and wait 3 hours and I will get an email regarding status. I never got an email so I was really anxious that i got scammed. The following day, I did receive an email that my purchased gift card was sent to recipient. There was no explanation why the purchase/order cannot be processed when my credit card was charged.
Although, my issue was resolved, I wouldn’t want to go through this experience again. Purchasing something online should be seamless. I’m sorry but I would still stay away from CashStar from now on.
February 1, 2025
Unprompted review
Reply from CashStar
Dear Grace,
We appreciate you sharing your experience and understand how frustrating this must be. It sounds like your order initially went through, but then you received an email stating it couldn’t be processed, even though the charge was authorized. To assist you further, we’ve requested additional details via email from noreply.notifications@trustpilot.com—please check your inbox when you have a moment. We’re here to help and look forward to resolving this for you.
Warm regards,
Josh R.
CashStar Team.
Total Scam, holding my purchase hostage/pending.
Tried to buy a Roblox gift card through them and while it said it 'cancelled ' it after I bought it, they are still holding and 'pending' my money. I just want a refund, I don't even care for the gift card anymore. Awful business, I doubt they'll help even after this is left. I just want a refund.
I'd be happy to show receipts but I'd prefer to do so privately.
January 24, 2025
Unprompted review
Reply from CashStar
Hello Millie
We're sorry to hear about your experience with your Roblox gift card purchase. We understand how frustrating it can be to see a pending charge after a cancellation. Please note that pending charges typically drop off automatically, but we’d be happy to look into this further for you. To assist you, please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to help resolve this. We appreciate your patience and hope to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 02/04/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I along with everyone else on here got…
I along with everyone else on here got scammed I put ya 75$ PlayStation giftcard and have yet to to receive it and customer service will not respond
Update I got my gift card but it should not have taken this long I was trying to pre order Kingdom come deliverance 2 and was delayed by this. I will never forgive you.
January 31, 2025
Unprompted review
Reply from CashStar
Hello Leo,
We're sorry to hear about your experience and understand how frustrating this must be. We want to assist you in resolving this issue as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to look into this for you. If you haven’t received it, please reach out to our support team directly. We appreciate your patience and hope to resolve this soon.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 02/04/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Well well well (SCAMMERS!!!!!!!!!)
Well well well.
Just like everyone else, purchased egift cards - cash star sent a confirmation email and within the same second sent an email that indicated the order could not be processed and thus was cancelled. HOWEVER. I was still charged from my account. It’s not even PENDING. THE MONEY WAS ENTIRELY WITHDRAWN FROM MY ACCOUNT WITHOUT RECEIVING ANYTHING. Some BS with funds are still awaiting authorization on PayPal. Idk WTF IS HAPPENING! I NEED A REFUND RIGHT NOW! I hope your lawyers are ready Josh because I’m also COMING FOR YOU.
EDIT: ABSOLUTELY NONSENSE RESPONSE, AS ALWAYS. MY ORDER NUMBER IS #CND6MYB8C7. I NEED A REFUND *NOW*. DONT tell me WHAT is going on, or should be going on. You withdrew MONEY from my account when in the cancellation email it was imminent that NOTHING WOULD BE CHARGED. A big lawsuit is coming if this isn’t SORTED OUT INSTANTLY.
January 29, 2025
Unprompted review
Reply from CashStar
Hello there,
We understand how frustrating this experience must be, and we sincerely apologize for any confusion regarding your order and the charge on your account. Typically, when an order is canceled, any pending authorization should automatically drop, but we want to ensure this is fully resolved for you. Please check your email, including spam/junk folders, for a message from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can assist you further.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 01/30/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Buy from amazon or literally any other giftcard retailer. (you came to the reviews after getting scammed anyways, so it's too late for you)
ok... so, tell me why they don't allow you to purchase the gift cards, citing an issue, yet still take the money out of your account.
i should've just bought it on amazon or something. didn't expect this company to be so unbelievably bad considering Roblox is somehow partnered with these dudes and advertises them if you want to buy a gift card.
tldr, buy from cashstar if you want your money to be taken, and POSSIBLY refunded after a few days, maybe a month, maybe a year, all depends.
January 29, 2025
Unprompted review
Reply from CashStar
Hello Dizzy,
We're sorry to hear about your experience with your gift card purchase. We understand how frustrating it is to see a charge without receiving the card. Sometimes, pending charges appear due to authorization holds, but they typically resolve within a few days. We’d like to assist further—please check your email for a message from noreply.notifications@trustpilot.com, as we need some details to look into this for you. Thank you for bringing this to our attention.
Maurice V.
CashStar Team.
Reply from CashStar
Hello, thank you for sharing your review with us. We’d like to assist you further and have sent an email from noreply.notifications@trustpilot.com to gather more information. Please check your inbox and respond at your convenience. We look forward to helping you!
Warm regards,
Josh R.
CashStar Team.
Cashstar is an absolute scam
Cashstar is an absolute scam, do not buy anything through them! I purchased a PlayStation gift card for the sum of €100, said it was for me as I wanted to print it off and give as a gift rather than it being emailed to the person I was gifting it to. Received an email saying they were unable to process my order and it would be refunded, then an email to say my gift card had been created. Waited a day later to receive the email with my actual gift card info and the digital code to be able to view it and print it out, received nothing and had to contact cashstar customer service. Customer service told me there was a processing error but that their technical team would look into it for me and soon after I received the email I was supposed to get straight away with a link to my gift card. Went to print it, only it was showing that there was no money on it, not the €100 as it was supposed to. Emailed customer service again, they said they could do no more for me and gave me a number that is not in use to contact playstation themselves to try and sort out why there was no money on my gift card. Couldn't get anywhere with PS customer support as it is just a chatbot, emailed cashstar again to say I wanted a refund as I was getting annoyed, and they told me that according to them, the gift card has been used. I haven't used it and I never even got to give it to the person it was intended as a gift for, so how is it used? Cashstar keeps trying to fob me off on playstation customer support and keeps saying that my issue is resolved but it isn't, they have taken my money but not given me a usable gift card for the correct amount that I paid as they should have. I believe they are being as unhelpful as possible because they have scammed me out of my money and are hoping I will go away. Never again will I purchase ANYTHING through this company and I am writing this so that hopefully no one else will be scammed out of money by them. It's apparent that this scam technique is used by them often, I am sorry that I did not look them up before purchasing a gift card through them or else I would have known better. AVOID CASHSTAR unless you want to pay for something that you won't receive, and then be messed around instead of refunded.
January 20, 2025
Unprompted review
Reply from CashStar
Dear Aoife, we sincerely apologize for the distressing experience you've described and appreciate you bringing this to our attention. Your concerns about the processing errors, lack of funds on your gift card, and the difficulties you faced in resolving this matter with both us and PlayStation support are deeply concerning. We want to investigate this further and ensure a resolution is reached. Please check your email from noreply.notifications@trustpilot.com, as we've requested additional information to assist you promptly. Thank you for your patience, and we look forward to resolving this matter for you.
Warm regards,
Josh R.
CashStar Team.
Thriftbooks.com e-gift card scam
I was given a $50 e-gift card for thriftbooks.com and created an account and placed an order for $53.14. I gave my credit card which I thought was paying only $3.14. However two days later I noticed my card was charged the full amount and thriftbooks.com did not use the e-gift card. I emailed and also called customer service but they will not help and make this right. What a scam this company is!
January 20, 2025
Unprompted review
Reply from CashStar
Dear Joann,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered with your e-gift card. We understand your frustration regarding the charge to your credit card instead of the intended use of the gift card. To assist you further, we’ve requested additional details via email from noreply.notifications@trustpilot.com. Please check your inbox at your earliest convenience so we can work together to resolve this issue.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 01/21/2025:**
Hello Joann, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
I GOT SCAMMED
I GOT SCAMMED
I BOUGHT A GIFTCARD ON ROBLOX AND IT IMMEDIATELY GOT DECLINED AND I DIDNT GET A REFUND YET, IM GOING TO BE PISSEDD AND FILE A CASE IN COURT IF I DONT GET MY MONEY OR ROBUX BACK IMMEDIATELY
January 18, 2025
Unprompted review
Reply from CashStar
Dear Nagaraja,
Thank you for sharing your concerns with us. We’re truly sorry to hear about your experience with your Roblox gift card. To assist you further, we’ve requested additional details via email from noreply.notifications@trustpilot.com. Please check your inbox at your earliest convenience, as gathering this information will help us address the issue and work toward a resolution.
Warm regards,
Josh R.
CashStar Team.
scammed. lawsuit pending
just brought a gift card and just like everyone else it got instantly canceled on the company's end. i got scammed for robux, i hope to receive full refund or i will be suing this company extremely fast!
January 18, 2025
Unprompted review
Reply from CashStar
Hello Ben,
Thank you for bringing this to our attention, and we deeply regret the frustration and inconvenience you’ve experienced. We understand your concern about the canceled gift card transaction and your request for a full refund. To assist you further and address this matter promptly, we’ve sent you an email from noreply.notifications@trustpilot.com to gather more information. Please check your inbox and respond at your earliest convenience so we can work on resolving this for you.
Regards,
Maurice V.
CashStar Team.
I wrote a review a few weeks ago after…
I wrote a review a few weeks ago after I had also purchased gift cards as a Christmas present for our new Playstation- I was replied to by 'cashstar' but in the reply they wanted me to click a link- I am not falling for that one- refund the $125 that you owe me and the rest of the money that you owe people- ridiculous!!
December 25, 2024
Unprompted review
Reply from CashStar
Hello Janell,
Thank you for bringing this to our attention, and we sincerely regret the frustration this situation has caused. We understand your concerns about security and your request for a resolution regarding the $125. To address this matter promptly, we’ve sent an email from noreply.notifications@trustpilot.com to gather additional details. Please check your inbox and reply so we can investigate further and assist you directly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 01/15/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Just spent 50$ on a Psn card and have…
Just spent 50$ on a Psn card and have not received it or anything. Does this company really think they can just scam people? I will be filling a lawsuit and finding others to be apart of it.
January 14, 2025
Unprompted review
Reply from CashStar
Hello Tyler,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand your frustration regarding the missing PSN card. Ensuring our customers receive their purchases promptly is our top priority, and we’d like to resolve this issue as quickly as possible. We’ve sent you an email from noreply.notifications@trustpilot.com to gather additional details. Please check your inbox and reply so we can investigate further and assist you promptly.
Regards,
Maurice V.
CashStar Team.
Scam
how does this company have the monopoly on gift cards for major retailers, like Nordstrom and Sephora? I’ve tried to purchase several gift cards for a family that lost all of their belongings in the Los Angeles fires and every time they process the gift card, and then cancel it. I thought it had to do with my account (tried several) and then had a friend try. She’s getting the same error. Further, wasted time on the phone with their CS team that was completely unhelpful. If I were these retailers, I certainly would be concerned that customers who are atempting to support their businesses are forced to go elsewhere.
January 14, 2025
Unprompted review
Reply from CashStar
Hello there,
Thank you for sharing your feedback, and we’re truly sorry for the difficulties you’ve encountered while trying to support a family affected by the Los Angeles fires. We understand the frustration of having gift card purchases canceled and the challenges you faced with our customer service team. This is certainly not the experience we want for our customers, and we’d love to look into this further to resolve the issue. We’ve sent you an email from noreply.notifications@trustpilot.com to gather additional details, and we kindly ask you to check your inbox so we can assist you more effectively.
Regards,
Maurice V.
CashStar Team.
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