Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm surprised major retailers are using this company -- frustratingly poor customer service. An ecard that should be immediate takes longer than a shipment. When I complained, they said next time "jus... See more
Company replied
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy... See more
Company replied
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple p... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
762 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
SCAM!!!!! Stay away from them!
As everyone else claims, CrashScam will take your money and run away with it. They were bought years ago by another already dead company who last posted something in 2020, they are also banned from Twitter. The support contact redirects to a non-existent form and a fake phone.
As the other reviews say, immediately after you buy a gift card from the PlayStation site, they automatically send you a generic mail stating that they were unable to process the order and that's it. Your money is gone.
Be careful!
April 1, 2025
Unprompted review
Reply from CashStar
Hello there,
We're sorry to hear about your experience and appreciate you bringing this to our attention. We take concerns like this seriously and want to assist you further. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather more details to look into this. If you haven't received it, please reach out to our support team through the official channels listed on our website.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 04/04/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Cashstar is a scam
Cashstar is a scam. I can't believe that the PlayStation official website redirected me to them. How is it possible that Sony works with this scam company? I purchased a gift card with my PayPal, the transaction went through, I got charged and never received the code. I have messaged their customer support countless times and they just never reply to me. I lost my money. PlayStation customer support says that I need to talk to Cashstar, same with PayPal customer support. Unbelievable.
April 1, 2025
Unprompted review
Reply from CashStar
Dear Gonzalo,
We appreciate you bringing this to our attention and understand how frustrating this situation must be. We take concerns like yours seriously and want to help resolve this as soon as possible. Please check your email, as we’ve requested further details from noreply.notifications@trustpilot.com to assist you. We look forward to your response so we can work toward a solution.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/04/2025:**
Hello Gonzalo, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
PlayStation Gift Cards
"playstation.cashstar.com" SCAM!
WEBPAGE for Gift Cards – THIS IS A SCAM.
CASHSTAR SEEMS TO BE A SCAM!
Do not be fooled by official-looking referrals or websites.
I purchased a gift card directly through the PlayStation webpage, thinking it was safe and legitimate. The payment went through, money was deducted from my account, and immediately after, I received the message:
"Unable to Process Your eGift Card Order."
No gift card. No refund. No proper support. Just silence.
The payment was processed through CashStar – a company that appears to be acting fraudulently or with gross negligence.
This is not an isolated issue. This is a pattern.
I am reporting this to PlayStation, my bank, and the police. Others should do the same.
Do not trust PlayStation Gift Card services handled by CashStar
March 30, 2025
Unprompted review
Reply from CashStar
Dear Glorgi,
We're sorry to hear about your experience with your PlayStation gift card purchase. We understand how frustrating it must be to have your payment processed without receiving your gift card or a refund. Please know that we take concerns like yours seriously and want to help resolve this. We've requested further details via email from noreply.notifications@trustpilot.com, so please check your inbox and reply at your earliest convenience.
Warm regards,
Josh R.
CashStar Team.
This is a Public Notice of possible…
This is a Public Notice of possible breach of bank account, debit card, credit card, and private data information. Twice, within one weeks' time, unknown electronic gift card purchases through this entity called "CashStar". The transaction begins pending as, "AMAZON" followed by a city name that is likely nearby, in the amount of $0.00, then the following day shows up as, "CS *STORENAME* GC" , (with store phone number), ME" followed by the amount of the gift card ($25, $50, etc.). First experience was March 13/14, 2025; second experience March 24, 2025.
There has been no prior experience with this company, as online electronic gift card purchasing has not been initiated by this party.
Thank you, kindly, "Josh R." for your response. The link in the email did not work when attempting to respond. We are still trying to remedy the situation, as the second ($50) charge has not been returned to our account. There has been no information as to how or where the access of the private information originated, however, CadhStar electronic Gift Card services has not refunded the amount in dispute. Thank you.
March 13, 2025
Unprompted review
Reply from CashStar
Hello,
Thank you for bringing this matter to our attention. We take concerns about potential unauthorized transactions very seriously and understand the importance of protecting your personal and financial information. To assist you further, we’ve requested additional details via email from noreply.notifications@trustpilot.com. Please check your inbox at your earliest convenience so we can investigate this thoroughly. We are here to help resolve this issue as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
I ordered a £50 gift card through the…
I ordered a £50 gift card through the Boots app, but I have yet to receive it. When I contacted Boots, they told me to reach out to the third-party company responsible. After checking the reviews for this company, I was shocked to see how many customers have faced the same issue. It’s clear that this company is unreliable, if not an outright scam, and I’m astonished that a trusted retailer like Boots continues to use them. This needs to be addressed—customers shouldn’t have to chase their money for something as simple as a gift card.
February 28, 2025
Unprompted review
Reply from CashStar
Dear Nicky,
We're sorry to hear about your experience with your Boots gift card purchase. We understand how frustrating it must be to not receive your order and to have to follow up multiple times. Please check your email for a message from noreply.notifications@trustpilot.com—we need some additional details to look into this and assist you further. We appreciate your patience and hope to resolve this as soon as possible.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/19/2025:**
Hello Nicky, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
Crazy how the official playstation site redirects to this company and it works so awful
I tried buying a €50 giftcard from playstation-cashstar, but at checkout it said that my transaction failed. Very weird because there was enough money in my account. I tried again and the same thing happened. Never mind, i thought. The next day i open my bank app to find out that the €50 was taken twice, but had received no giftcards. I want my money back.
March 10, 2025
Unprompted review
Reply from CashStar
Dear Jelle,
We're sorry to hear about your experience purchasing a PlayStation gift card. We understand how frustrating it must be to see the charges without receiving your gift cards. Please check your email for a message from noreply.notifications@trustpilot.com—we've requested more details so we can look into this and assist you further. We appreciate your patience and hope to resolve this for you soon.
Warm regards,
Josh R.
CashStar Team.
Tried to buy a $100 Delta gift card
Tried to buy a $100 Delta gift card. The transaction failed so I tried again. Same thing.
Yet the charges are still pending a week later and taking money out of my available balance.
March 7, 2025
Unprompted review
Reply from CashStar
Hello Chris,
We're sorry to hear about your experience with your Delta gift card purchase. It sounds frustrating to see pending charges despite the transactions failing. Typically, these pending charges drop off automatically, but we’d like to look into this further for you. Please check your email for a message from noreply.notifications@trustpilot.com, where we’ve requested additional details to assist you. We appreciate your patience and look forward to resolving this for you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 03/15/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Reply from CashStar
Dear Arbaj, thank you for reaching out to us. We’d love to understand your concern better and assist you. Please check your email for a message from noreply.notifications@trustpilot.com, where we've requested more details to help resolve any issues. We look forward to your response.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/16/2025:**
Hello Arbaj, we're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. However, if you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Josh R.
CashStar Team.
Failed transaction
I purchased a 10$ us playstation gift card from cashstar thinking it was a store from playstation. And when I bought it I got a message that the transaction was failed, I thought that after that I will get a refund to my PayPal account but I was dumbfounded to find that I didn't get my money back. If an employer from cashstar saw this please contact me and refund my purchase.
March 11, 2025
Unprompted review
Reply from CashStar
Hello Ahmed,
We’re so sorry to hear about your experience. We understand how frustrating it must be to encounter a failed transaction, and we truly apologize for any confusion. To better assist you with the refund process, please check your email inbox for a message from noreply.notifications@trustpilot.com. This will help us gather the necessary information to resolve this for you as quickly as possible. Thank you for bringing this to our attention, and we’re looking forward to helping you.
Maurice V.
CashStar Team.
I pay a CVS Pharmacy gift card from…
I pay a CVS Pharmacy gift card from Cashtar but like many here, I was scammed, because after the purchase they sent me an email stating that my payment could not be processed, but my money was deducted from my bank account.
March 11, 2025
Unprompted review
Reply from CashStar
Hello Jorge,
We’re really sorry to hear about your experience, and we completely understand your frustration. We want to help resolve this issue for you. To do so, please check for an email from noreply.notifications@trustpilot.com, where we’ll ask for a bit more information so we can look into this further and assist you. Your satisfaction is important to us, and we’ll do our best to address this quickly!
Maurice V.
CashStar Team.
Purchase a giftcard from PlayStation
Purchase a giftcard from PlayStation, but the purchase failed almost a week ago. I paid with Google Pay but de checkout gave an error. After checking my bank account, de money was already gone from my bank account. Contacted Cashstar 2 times already, but stil no reply. I would like my money back.
March 1, 2025
Unprompted review
Reply from CashStar
Dear Loïs,
We're sorry to hear about your experience with your PlayStation gift card purchase. We understand how frustrating it must be to see the charge on your bank account while the transaction failed. We’ve sent you an email from noreply.notifications@trustpilot.com to gather more details and assist you further. Please check your inbox, and we’ll do our best to resolve this for you as soon as possible.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 03/09/2025:**
Hello Loïs, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
Boots scam giftcard
I did my research before ordering a Boots gift card via CashStar. And I clicked on the link that was on the Boots website but unfortunately it does appear to be a scam.
I placed my order and seconds later the money left my bank account and I got an email confirming my purchase. Then almost instantly I got a second email saying ‘We were unable to process your eGift Card order from Boots’. But clearly they were able to because the money has left my account. However, I never received a gift card from them.
This was two days ago and still no refund.
Wouldn’t expect this from Boots or a company they contract.
March 3, 2025
Unprompted review
Reply from CashStar
Hello Molly,
We're sorry to hear about your experience and understand your frustration. It looks like there was an issue processing your order, and we want to resolve it as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, where we’ll need some details to assist you further. We appreciate your patience and are committed to making things right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 03/06/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I was sent this website from…PlayStation agent
I was sent this website from PlayStation itself. They said to buy a gift card and make my account current so they lift the suspension. I have never experienced such an unprofessional company. I called them last night to make sure the company was legit and they said they were. They promised to expedite the process of my gift card. They didn't hesitate to take money from my account and sent me an email saying there was an error processing my gift card and they would return my money. Well I still haven't received a refund. Don't buy from this company at all!
March 3, 2025
Unprompted review
Reply from CashStar
Dear Jessica,
We sincerely apologize for the experience you've had and understand your frustration. It's concerning to hear that there were issues with processing your gift card, and we certainly want to resolve this for you. Please check your email inbox for a message from noreply.notifications@trustpilot.com, where we've requested more details to further assist you in resolving this matter. We're committed to addressing this promptly and ensuring that your refund is processed as soon as possible. Thank you for bringing this to our attention, and we hope to make things right.
Warm Regards,
Josh R.
CashStar Team.
$75 PlayStation Voucher
Just wanted to give a positive review and disagree with people saying it's a scam.
I ordered a $75 PlayStation voucher from CashStar, as the official PlayStation website for gift card purchases redirects to their site. I have to admit it did look pretty sketchy, and I probably should have done a bit more research before buying. Reading all the negative reviews got me a bit scared, but the gift card was redeemed with no issues at all.
For a reference timeline, I placed my order Sunday 2nd March 2025 at 11am PST, and received confirmation emails from CashStar around the same time. The delivery mode I'd chosen was a link that could be shared with the intended recipient. The link was available to me immediately from the confirmation screen after purchasing, which I shared straight away, but the gift card said it was still processing and to wait 30 minutes - 2 hours.
I got a second email notification 40 minutes later about a link to share the gift card, around the same time I got a text from the recipient saying they now had access to the code. I decided to reserve judgment until the code had been successfully redeemed, and there were no issues with that. All in all, it went about as smoothly as I hoped it could have.
Given the other reviews, maybe there are some improvements that could be done by way of customer service, but my purchase went off without a hitch. It would be nice to be a bit more clear about the gift receipt timelines at the time of purchase. I think because it's a digital gift card people expect delivery to be pretty immediate. A good experience overall (on this occasion for a first time user at least), but next time I might just use cdkeys or something.
March 2, 2025
Unprompted review
Reply from CashStar
Dear Cid,
We truly appreciate your thoughtful review and your willingness to share your positive experience with us. It’s great to hear that your PlayStation voucher purchase went smoothly and that the delivery process worked as expected. We understand that concerns can arise when reading mixed reviews, so we’re glad we could provide a seamless transaction for you. Your feedback about setting clearer expectations on delivery timelines is valuable, and we’ll certainly take it into consideration. If you ever need assistance in the future, we’re here to help!
Warm Regards,
Josh R.
CashStar Team.
Horrible service—avoid buying from…
Horrible service—avoid buying from them. My purchase didn’t go through, yet I still have a pending payment on my PayPal account.
February 1, 2025
Unprompted review
Reply from CashStar
Dear Luke,
We're sorry to hear about your experience. We understand how frustrating it must be to see a pending PayPal charge despite your purchase not going through. We've requested more details via email from noreply.notifications@trustpilot.com so we can look into this further and assist you. Please check your inbox and reply at your earliest convenience. We appreciate the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
Be careful with your payment!
I have just ordered a £100 PlayStation gift card for my son but I have not received a code to be able to redeem it? I believe this is a scam website but am happy to be proved wrong if this can get resolved?
Will be contacting my bank and also writing to PlayStation to inform them of CashStars operation.
Please resolve immediately and I will happily update my review!
I have sent order details… awaiting response and gift card??
Fair play - Have received a response CashStar team and delay was apparently caused by a technical issue. Have requested a refund as gift card purchased elsewhere for my son’s birthday.
Will update as/when refund received and amend my trust pilot review and score accordingly!
Final Update - Following further correspondence with the Cash Star team I was informed that the transaction was never processed and after several days the ‘pending payment’ on my bank account has now disappeared with no money taken. Obviously a processing issue so be careful but no scam.
February 20, 2025
Unprompted review
Reply from CashStar
Dear Adrian,
We're sorry to hear about your experience with your £100 PlayStation gift card order. We understand how concerning this must be, and we’d like to resolve this as quickly as possible. Please check your email, as we’ve requested further details from noreply.notifications@trustpilot.com to assist you. We appreciate the opportunity to make this right.
Warm Regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 02/23/2025:**
Hello Adrian, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
I bought the Roblox gift card for $100…
I bought the Roblox gift card for $100 3 days ago and still didn't get it The customer support doesn't reply. This was supposed to be a birthday gift for my son, who is hugely disappointed now!
I don't understand how Roblox still cooperates with scammers!
February 16, 2025
Unprompted review
Reply from CashStar
Dear Nadia,
We are truly sorry to hear about the delay with your Roblox gift card and the frustration you've experienced. We understand how important it is to receive gifts on time, especially for a special occasion like a birthday. We would like to resolve this as quickly as possible, so please check your email for a message from noreply.notifications@trustpilot.com, where we’ve requested additional details to assist you further. Thank you for your patience, and we look forward to resolving this.
Warm Regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 02/20/2025:**
Hello Nadia, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
I've been trying to open an account for…
I've been trying to open an account for a few days but I can't open it, can you help with this?
February 17, 2025
Unprompted review
Reply from CashStar
Dear Uğur, we appreciate you reaching out and sharing your experience. We're sorry to hear you're having trouble opening an account, and we'd love to assist you. Please check your email for a message from noreply.notifications@trustpilot.com, as we need a few more details to help resolve this issue. Looking forward to assisting you!
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 02/19/2025:**
Hello Uğur, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
Playstation gift card never received
I purchased $100 PlayStation gift card (Order Number: CND6MGU5HX) and never received any confirmation email nor the gift card itself. I tried to use the self service portal and put my email but never received the link. I then tried to submit a support ticket but, then again, never received any email or response. This is very frustrating because the money was withdrawn right away from my account, but the gift card is never sent. And yes, I have checked both my inbox and junk mail for all of the above.
Update: Dear Maurice, I provided the requested information.
February 12, 2025
Unprompted review
Reply from CashStar
Hello Ali,
We’re very sorry to hear about your experience with your PlayStation gift card order. We understand how frustrating it must be not receiving your card or any follow-up emails. Please check your inbox and junk/spam folder for an email from noreply.notifications@trustpilot.com, as we’ve reached out to gather more details to assist you. We’re committed to resolving this for you as soon as possible.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 02/15/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Bought a 40 Euro playstation giftcard. Didn't receive
Bought a 40 Euro playstation giftcard. Paid for it and the site gave an error that the payment went wrong but my money is withfrawn from my bankaccount.
February 12, 2025
Unprompted review
Reply from CashStar
Hello there,
We're sorry to hear about your experience with your PlayStation gift card purchase. If the payment was withdrawn but you received an error, we’d like to investigate further. Please check your email, including your spam folder, for a message from noreply.notifications@trustpilot.com—we need your details to assist you. We appreciate your patience and look forward to resolving this for you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 02/13/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
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