Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm surprised major retailers are using this company -- frustratingly poor customer service. An ecard that should be immediate takes longer than a shipment. When I complained, they said next time "jus... See more
Company replied
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy... See more
Company replied
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple p... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
762 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Be lucky can’t give 0 star review after…
Be lucky can’t give 0 star review after I was ripped off $26.99 Ive waited patiently and even emailed the company 3 times about the incident but two times told order placed and on hold, but after 3rd email told after 24-48 hours they can’t find my transaction or order . Wtf?
May 30, 2025
Unprompted review
Reply from CashStar
Hello Karen,
Thank you for taking the time to share your experience—we’re very sorry to hear about the frustration this has caused. We understand how upsetting it must be to not have received your order after waiting and following up multiple times. In order to look into this further and assist you directly, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for more information so our team can locate your order and work to make things right. We appreciate your patience and the opportunity to resolve this.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSARAR.COM 06/10/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Same issue as others with Lululemon…
Same issue as others with Lululemon gift card. Lululemon only says to call Cashstar. They do not take calls from outside the US. Two purchases made with different payment methods both immediately received "unable to process order ".. one is pending on credit card, the other payment posted via PayPal. Only saw these reviews after... I had seen from reddit others claiming it was legit. Is there any hope for me ???
June 4, 2025
Unprompted review
Reply from CashStar
Hello Cynthia,
Thank you for taking the time to share your experience. We're sorry to hear about the trouble you’ve encountered with your Lululemon gift card and the difficulty reaching support from outside the U.S. We’d really like to look into this further and help resolve it for you. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request to gather more details so we can follow up directly. We appreciate your patience and hope to assist you soon.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 06/05/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
The delivery time is bad
Its already been almost 2 hours since i purchased a simple 10$ Roblox Giftcard. By now i still didn`t receive it. The first email is unable to process or something like that and then i got an email for it confirming that it went thru. Well it took money from my mothers bank and didn`t receive any giftcard with the code attached to it. This is taking to long and i just needed it for something quick.
As of now 06/02/2025
I received my refund but not in totally. Received the 10usd but in the bank it says like 40 ron which is like 9 usd or even more. Basically they ripped my mom off a dollar.
June 1, 2025
Unprompted review
Reply from CashStar
Hello,
Thank you for sharing your experience with us—we’re sorry to hear about the delay in receiving your Roblox gift card and the concerns around the refund amount. We understand how frustrating it must have been to wait for something you expected quickly, especially after receiving mixed messages and seeing a charge on your mother’s account. We also regret any confusion caused by the currency conversion during the refund process. To assist you further and look into this more closely, we’ve requested additional details via an email from noreply.notifications@trustpilot.com. We hope to resolve this for you as soon as possible.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 06/03/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
ABSOLUTE SCAM
I tried today to buy a $300 roblox gift card. When I "Bought it", it sent me a order receipt and seconds later I receive a email saying "Unable to process your digital gift card". When I checked the status of the gift card it said returned; however, when I checked my bank, I saw no pending refunds. I decided to give them another chance with a less amount and the same thing happened. Don't trust this cash grab company!!!
May 19, 2025
Unprompted review
Reply from CashStar
Hello Nix,
We're very sorry to hear about your experience attempting to purchase a Roblox gift card and the frustration caused by the order issues and refund concerns. We understand how confusing it can be to receive a cancellation message after being sent a receipt, and we truly regret the inconvenience—especially since you tried again with a lower amount and faced the same outcome. We'd like to take a closer look into what happened and help resolve this for you. Please check for an email from noreply.notifications@trustpilot.com, as we’ve reached out through there to gather more information so we can assist you further.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 05/24/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Ordered a gift card from Nordstrom that…
Ordered a gift card from Nordstrom that I didn't received. I was told to call Cashstar. Called twice and both times I got put on hold for over 20 minutes and then the call disconnected.
May 15, 2025
Unprompted review
Reply from CashStar
Hello Teri,
We’re very sorry to hear about the trouble you experienced with receiving your Nordstrom gift card and for the frustration caused by the long hold times and disconnection—this is not the experience we want for our customers. To better assist you, please check for a message from noreply.notifications@trustpilot.com as we’ve reached out privately to gather more details and help resolve this as quickly as possible. Thank you for bringing this to our attention.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 05/16/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
SCAM ALERT I wasted 560 dollars
I wasted 560 dollars, on PSN gift cards. They charged my bank account and did not deliver any gift card. I need my money back or preferably the actual code, I don’t know why but I used them in the past and purchased a 10$ gift card and 75$ gift card and all went smooth and received my codes but this time around I put too much trust in them and got screwed. Please I need my money back, you can’t just take money without delivering the products while I am being redirected from PlayStation website
May 13, 2025
Unprompted review
Reply from CashStar
Hello Sam,
We're very sorry to hear about your recent experience and understand how frustrating it must be. We appreciate you sharing that previous orders went smoothly and are disappointed this one didn’t meet your expectations. In order to assist you further, please look for an email from noreply.notifications@trustpilot.com—we've reached out through Trustpilot to securely gather more information about your order. We're here to help and hope to resolve this as quickly as possible.
Regards,
Maurice V.
CashStar Team.
Don't BUY here
I’m extremely frustrated with the way @PlayStation / Gift Card Support has handled my issue. I accidentally purchased a USD gift card while based in Europe — and it turns out I can’t redeem it because of currency restrictions that weren’t clearly communicated at checkout.
I reached out for help and was told I could place a new order in euros and then cancel the original one. That seemed fair. But now I’ve received the exact same copy-pasted response THREE times from a support rep (Alexis S.), refusing to acknowledge my situation at all.
It feels like the support team is either not reading my messages, or they just don’t care. I'm not asking for a refund — just to exchange the unusable USD card once I buy the correct one. That’s not unreasonable.
This kind of robotic, unhelpful customer service is unacceptable. If you sell gift cards internationally, your system should either block incompatible purchases or clearly warn users upfront.
I’ve wasted hours trying to resolve this, and I’m no closer to a solution. If I don’t hear back from someone who can actually help, I’ll escalate through my payment provider and share this experience widely so others can avoid the same issue.
Do better.
EDIT: Even Maurice who was able to react in public hasn't reached out to me. If I could give 0 stars they deserve it.
May 5, 2025
Unprompted review
Reply from CashStar
Hello Nordin,
We're truly sorry to hear about your frustrating experience and the confusion surrounding your PlayStation gift card purchase. We understand how upsetting it must be to feel unheard, especially after multiple attempts to resolve the issue. Your feedback about the lack of clear currency restrictions and the repeated responses you received is taken seriously. So we can properly investigate and work toward a resolution, please look out for an email from noreply.notifications@trustpilot.com — we’ve reached out through there to securely gather your information. We appreciate your patience and the chance to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 05/13/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Useless
Directed by Playstation UK website to buy a giftcard & paid in pounds sterling. When I printed it out to give to recipient I noticed the redemption terms said 'Redeemable only by users holding an account registered to Australia.' Despite being sure I'd bought a UK gift card, I tried again and the same thing happened - apparently only for use by account holders registered to Australia. Bought a replacement elsewhere and asked for a refund. Customer service replied to my email saying 'Your request has been deemed solved' which it most certainly isn't. The email goes on to say 'We will escalate your request for review to my support team.' So it would seem that the 'Gift Card Support Team' just exist to reply to customers to tell them they will forward their query to another support team! Absolutely useless.
May 5, 2025
Unprompted review
Reply from CashStar
Hello Diane,
We're truly sorry to hear about your experience and understand how frustrating this must have been, especially after following guidance from the PlayStation UK website and ending up with a gift card that could only be used by Australian account holders. We also regret that your support experience left you feeling unheard, and we sincerely apologize for the confusion caused by the communication from our team. To look into this further and assist you directly, please check for an email from noreply.notifications@trustpilot.com—we’ve sent a request for your information so we can investigate and make things right. Thank you for bringing this to our attention.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 05/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Do not purchase anything from CashStar
Honestly the entire company needs to get shut down. I went through over hundreds of reviews and not one of them had good results. I spent $75 on a PSN gift card with CashStar and I didn’t get a confirmation email or anything at all. My money is gone and I don't even care for the gift card anymore. I need a refund immediately.
This is definitely a scam!!
May 4, 2025
Unprompted review
Reply from CashStar
Dear Teryah,
We’re really sorry to hear about your experience and understand how upsetting it must be to spend $75 and receive no confirmation or gift card in return. We hear your frustration and also acknowledge your concern after reviewing other customer feedback. Please know that we take these matters seriously and want to help make things right. We’ve requested more details via an email from noreply.notifications@trustpilot.com—when you get a chance, please check your inbox and respond so we can locate your order and assist you with a resolution as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
I did not received my 50 usd…
I did not received my 50 usd playstation gift card. Cash star said that they cannot process my eGift Card Order from playstation. They said that they will refund any settled charges but based on the reviews it said that cash star was a scam. Very frustating from playstation and cash star!
May 4, 2025
Unprompted review
Reply from CashStar
Dear Ryan,
We're truly sorry to hear about the frustration you've experienced with your PlayStation gift card order and understand how upsetting this situation must be. We appreciate you bringing this to our attention and want to help make things right. While we may have been unable to process the order, any settled charges will be refunded as stated. To assist you further, we’ve sent an email via noreply.notifications@trustpilot.com requesting more information about your order. Please check your inbox so we can follow up promptly and ensure this is fully resolved.
Warm regards,
Josh R.
CashStar Team.
Absolutely Horrible
Absolutely Horrible i paid £10 for a giftcard, at the same time i got 2 emails one of them was the receipt and prove of purchase, second email it was about that they couldn't process my giftcard order and the settled charges will be refunded, however i did not get any refund until today, STAY AWAY FROM THAT WEBSITE
May 2, 2025
Unprompted review
Reply from CashStar
Hello there,
We’re very sorry to hear about your experience and understand how frustrating it must be to receive both a confirmation and a cancellation without the expected refund. We appreciate you bringing this to our attention and would like the chance to look into this further for you. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for more information so we can investigate and help resolve this as quickly as possible.
Regards,
Mauricce V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 05/06/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
TOTAL SCAM!
I ordered a €60 gift card from the PlayStation website and once I completed the order I got an email saying that they were unable to process my order. The email stated that settled charges will be refunded but there is no sign of a refund in sight!
April 28, 2025
Unprompted review
Reply from CashStar
Dear Ashlynn,
Thank you for sharing your experience—we’re sorry to hear about the issue with your PlayStation gift card order and the confusion surrounding the refund. We understand how frustrating it must be to receive an email stating your order couldn’t be processed and then see no sign of the expected refund. To help us look into this further and resolve it for you, we’ve sent a request for more information via email from noreply.notifications@trustpilot.com. Please check your inbox when you get a moment—we’re eager to assist you and get this sorted out.
Warm regards,
Josh R.
CashStar Team.
It's scam with a trap.
It's scam with a trap.. I bought 10$ card for myself and everything went well, since everything seemed to go well, I immediately bought a card for $50 and received email with message "Unable to Process Your eGift Card Order etc".
No refund, nothing.
April 27, 2025
Unprompted review
Reply from CashStar
Dear Victor, thank you for sharing your experience with us. We are truly sorry to hear about the trouble you encountered after purchasing your $50 eGift card, especially after everything initially went smoothly with your $10 card. We understand how frustrating it must be to receive a processing error without a refund. To assist you further, we have requested additional information through an email from noreply.notifications@trustpilot.com. Please check your inbox when you can, as we are eager to help resolve this issue for you.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/28/2025:**
Hello Victor, thank you so much for sharing your contact information with us. Our team is working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
Company Scams
Bought a $25 gift card, they took my money, and never gave me anything. Bought a $20 item because I thought my first order was bugged. Also took my money and refused to give anything. Reached out to support and got nothing. If no response is given, I will reach out and manually refund and, if needs be, file legal action.
April 25, 2025
Unprompted review
Reply from CashStar
Hello Ivy,
Thank you for taking the time to share your experience. We sincerely apologize for the trouble you've encountered with your gift card purchases and the frustration with the lack of support so far. We absolutely want to make this right for you. To further assist, we kindly ask you to check your email for a message from noreply.notifications@trustpilot.com — we’ve reached out through there to gather more information about your order. We look forward to hearing from you and working toward a resolution.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 04/30/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Cashstar website is trash
Cashstar website is trash. Do not try to handle traffic if you cant. Server was down required constant refreshing. IP address flagged for "automatic activity" from the refreshing. Access blocked. And yet. The giftcards were all "sold out"
April 17, 2025
Unprompted review
Reply from CashStar
Hello Chris,
Thank you for taking the time to share your experience. We’re very sorry to hear about the technical difficulties you encountered while trying to make a purchase, including the frustrating refresh issues and being blocked due to flagged activity. We understand how disappointing it must have been to then find the gift cards sold out. We'd like to look into this further and help in any way we can. Please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve reached out through Trustpilot to gather a few details so we can better assist you.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR TEAM 04/22/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
You will notice a repeating pattern…
You will notice a repeating pattern here, reading other reviews. I tried a transaction for $150.00 for a PlayStation gift card. Bank flagged the transaction, but I approved. tried transaction again. CashSCamSTar showed a succesful transaction, but never send a voucher code, and both funding holds hit my bank. Now I am out $300.00 until payday, which ain't easy for a P1MP out here on the streets. Tried customer support, no help. "we are sorry....transaction holds are not our fault, will drop off in a few business days". So I guess there model is, snatch the money, earn interest on it for a few days, then eventually begrudgingly give it back if you make enough noise.
April 10, 2025
Unprompted review
Reply from CashStar
Dear Jerry,
Thank you for sharing your experience with us. We hear your frustration and sincerely regret the trouble you encountered trying to purchase a PlayStation gift card. We understand how difficult it must be to see multiple holds on your bank account without receiving the voucher you were expecting. While temporary authorizations are common with declined transactions, we understand how this can feel like more than just a technicality—especially when you're counting on that money. We've requested additional details via email from noreply.notifications@trustpilot.com, as we’d like the opportunity to look into this more closely and ensure you're properly supported. We appreciate your patience and hope to resolve this promptly.
Warm regards,
Josh R.
CashStar Team.
Cashstar is a SCAM!
Cashstar is a SCAM!
i thought i was buying from playstation, bought a gift card, first transaction failed then second came through, my money got deducted from 2 transaction at my paypal account but no gift card no redeem codes received.
April 6, 2025
Unprompted review
Reply from CashStar
Dear Michael,
Thank you for sharing your experience with us—we're truly sorry to hear about the trouble you've had. We understand how frustrating it must be to expect a gift card and instead face two PayPal charges without receiving any redeemable codes. We want to get this sorted for you as quickly as possible. To help us do that, please check your inbox for a message from noreply.notifications@trustpilot.com, where we’ve requested additional details to locate your order and provide further assistance. We appreciate you giving us the chance to make things right.
Warm Regards,
Josh R.
CashStar Team.
aware Cashstar
My daughter purchased a "digital Gift card" from Cashstar for my birthday. It was a $100 for Hubbl membership. I have been unable to get this added to my Hubbl credit because "I need a physical card number with a PIN", according to Hubbl who have also been less than helpful!. My approaches to Casgstar via web site have not been answered. I am in Australia.
February 8, 2025
Unprompted review
Reply from CashStar
Dear Henry,
Thank you for sharing your experience, and we're truly sorry to hear about the trouble you've had redeeming the Hubbl digital gift card your daughter purchased through us. We understand how frustrating it must be not only to encounter issues with applying the card due to a missing PIN, but also to feel unsupported by both Hubbl and us. We also apologize for the lack of response to your prior outreach—we know how important timely assistance is, especially with international concerns. To help us look into this further and provide a resolution, please check for a message from noreply.notifications@trustpilot.com, as we’ve requested additional details through there. We appreciate your patience and the opportunity to make things right.
Warm Regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/08/2025:**
Hello Henry, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
These people SCAMMED me out of my…
These people scammed me out of my money!!! I purchased through Sephora and they provided a link that brought me to CashStar. Once I paid and put in my info they gave an error message that said something. Like “unable to process please try again or call customer support” tried again and then finally called support.
NO ANSWEr.
NO RESPONSE.
NO GIFT CARD!!! 😡🤬😤
Just took my money and ran. Called Sephora and they said it was nothing they could do. Calling my bank and reporting them to fraud department at my bank and the BBB.
April 5, 2025
Unprompted review
Reply from CashStar
Dear Breezy,
We’re truly sorry to hear about your recent experience and how frustrating this must have been. We understand your concern regarding the error message you encountered after placing an order through Sephora and being redirected to our platform. Not receiving a gift card, and then not getting a response from support, understandably led to a lot of stress and disappointment. We want to make this right and assist you further, but we’ll need a few more details. Please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather the necessary information to help resolve this as quickly as possible. Thank you for bringing this to our attention.
Warm Regards,
Josh R.
CashStar Team.
I thought I was buying a gift card from…
I thought I was buying a gift card from the official playstation store after they redirected me to this website. Without the checking the url because I felt i was still on the official store and not this scam thing.
Money deducted but they sent an automated email before even capturing funds stating that they were unable to process the order.
Should blame Playstation for this scam too
April 4, 2025
Unprompted review
Reply from CashStar
Dear Meh,
We appreciate you sharing your experience and understand how frustrating this situation must be. While we facilitate digital gift card purchases, we are not affiliated with the PlayStation Store, and we’re sorry for any confusion caused. It sounds like your order was not processed, but we’d like to take a closer look. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve requested more details to assist you further.
Warm Regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 04/06/2025:**
Hello Meh, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Josh R.
CashStar Team.
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