Horrible experience. No way to speak with a actual person. Every email takes days for anyone to respond. They don't send out gift cards in timely manner. Still waiting after ordering on Black Friday... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I'm surprised major retailers are using this company -- frustratingly poor customer service. An ecard that should be immediate takes longer than a shipment. When I complained, they said next time "jus... See more
Company replied
I reached out to customer support multiple times and didn't received a response for days. Every payment method I tried for buying a gift card was canceled without explanation. I ended up having to buy... See more
Company replied
Tried to purchase gift cards on multiple websites for a friends birthday: Starbucks Sephora Lululemon Cactus club and all payments were declined. I ensured billing info was correct and used multiple p... See more
Company replied
Company details
Information provided by various external sources
CashStar is a leading provider of digital gift card solutions. CashStar Commerce enables merchants to distribute digital and plastic gift cards.
Contact info
Middle Street 129, 04101, Portland, United States
- cashstar.com
1.2
Bad
762 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I ordered a PlayStation gift card then…
I ordered a PlayStation gift card then it said payment error and declined yet my card was charged for $310 but I never got a card or email. Then I tried again with a different credit card for $310 thinking it was rejected by my bank and the same message saying declined happened and the page refreshed but my card was charged again. I am out $620 with no gift cards. What am I supposed to do? I just want a refund of my money and to move on. If the company can refund that would be a large improvement for customer service.
Update 10/12: Maurice, I replied with my information to the Cashstar email and look forward to hearing from you all.
October 9, 2025
Unprompted review
Reply from CashStar
Hello there,
Thank you for your feedback and for bringing this to our attention. We're very sorry to hear about the issues you experienced with your PlayStation gift card purchase and the duplicate charges. We understand how frustrating this must be. To assist you further, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com. This email contains a secure link where you can share your contact details with us so we can investigate and resolve this matter promptly. We appreciate your patience and look forward to making this right.
Regards,
Maurice V.
CashStar Team.
Scammed out of $300
I bought a $300 roblox gift card on the 9th of October. To my surprise, the order was unable to be processed and was now being issued back as a refund. Well, it's been close to 24 hours with no refund, and I do understand that the wait time is said to be from 24 to 48 hours, but reading reviews on other sites leads me to believe that the money can be refunded almost immediately rather than having to wait for so long. Is this some sort of investment fraud? My little brother keeps crying to me about when he can get his robux, and as it is, he won't be able to. Please refund this order ASAP.
October 9, 2025
Unprompted review
Reply from CashStar
Hello John,
Hi, thank you for sharing your experience. We're sorry to hear that your Roblox gift card order was unable to be processed and understand your concern regarding the refund timeline. We’d like to ensure everything is proceeding correctly. Please check your inbox for a message from noreply.notifications@trustpilot.com and respond with your details so we can look into this further and assist you directly. We appreciate your patience and hope to resolve this promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/11/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I bought a 25 dollar gift card and it…
I bought a 25 dollar gift card and it said payment declined 3 times but still took my money? 🤣 Its a scam ts so annoying im in the military too so I'm not getting paid next week. Need this gift card to pay for my account to get unbanned please respond cashstar. Already put in a email and got no response after a couple days.
October 8, 2025
Unprompted review
Reply from CashStar
Hello there,
Hi, thank you for sharing your experience. We're sorry to hear about the issues you've encountered with your gift card purchase and understand how frustrating this must be—especially given your circumstances. We’d like to investigate this further and assist you directly. Please check your inbox for a message from noreply.notifications@trustpilot.com and respond with your details so we can look into your case. We appreciate your patience and hope to resolve this promptly.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/11/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I ordered one $100 psn card
I ordered one $100 psn card, it said my payment did not go through and so i used another card and had the same issue saying declined. Both transactions took my $100 and i never received any gift card and I am now out $200 dollars. I have requested support on the website and no one has reached out. This is a scam so not buy
October 8, 2025
Unprompted review
Reply from CashStar
Hello Kailey,
Thank you for your feedback. We're truly sorry to hear about the trouble you've experienced with your order and the lack of response so far. We understand how frustrating this must be and want to help resolve it as quickly as possible. To proceed, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request to gather more details so we can investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/10/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
10$ from my friend as a gift gone to WASTE to this company
Cashstar if ur reading this, please help resolve this issue. my friend paid 10 dollars for a playstation giftcard as a gift for me. it showed her an error that the transaction failed but took 10 dollars from her credit card and here we are a day later no signs of it on the email. so please send either a refund or send a new gift card so I can enjoy my gift. YES I CHECKED MY SPAM and main emails A million times they did not send anything and im convinced it wont come so plssss help.
October 4, 2025
Unprompted review
Reply from CashStar
Dear Hossam,
Thank you for reaching out and sharing your experience—we’re truly sorry for the inconvenience this has caused. We understand how frustrating it must be to expect a gift and not receive it. To help resolve this as quickly as possible, please check your inbox (including spam/junk folders) for an email from noreply.notifications@trustpilot.com. We’ve sent a message requesting more details so we can investigate and assist you further. We’re here to help and appreciate your patience while we work to make this right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 10/07/2025:**
Hello Hossam, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
i paid 20 dollars but i got unable to process mail
i paid 20 dollars but i didnt get my robux i got mail unable to process mail. my money gone and i want a REFUND.
October 4, 2025
Unprompted review
Reply from CashStar
Hello Arda,
Thank you for sharing your experience. We're very sorry to hear that you did not receive the Robux you paid for and that you encountered an error message. We understand how frustrating this must be. To assist you further, we’ve sent an email from noreply.notifications@trustpilot.com requesting additional information so we can investigate and help resolve this issue. Please check your inbox (and spam folder just in case) and respond at your earliest convenience. We’re here to help!
Regards,
Maurice V.
CashStar Team.
CashStar's Deceptive Profiteering
Used CashStar on the Nordstrom Gift Card website. The entry page defaults to a gift card value of $300, which I changed to my intended $150. I proceeded through the ordering process, entering the message to my niece recipient, email addresses, and credit card info. I checked everything, including the price, and just before I clicked "confirm & submit," I decided to back up and change the message to my niece. I then clicked through to confirm and submit, not realizing that the website reverted the order to the default of $300. I learned of the $300 error when I received the email confirmation. I immediately contacted a Nordstrom Rep, who contacted a CashStar rep, and was told gift cards can never be canceled, changed, or refunded. Then I was told that the CashStar representative stated that if I ordered another $150 gift card for a total order of $450 and provided CashStar with the second confirmation number, they would cancel and refund the original erroneous $300. So, they obviously could cancel the original gift card, but they refused to do so. What if I called them back and they refused to cancel both? Then they would have $450 of my money instead of $150 or $300. What made me more disgruntled, distrustful, and convinced they lie was the fact that 2 weeks prior, my wife and I, not knowing the other was ordering a gift card for our nephew, had made the mistake of each ordering a gift card for the nephew. When I called Nordstrom and CashStar then about this mistaken duplicate order, despite there being two orders for the same recipient, they refused to cancel one, stating gift cards cannot be canceled, refunded, or changed. So, ordering two does not allow one to get the other refunded. CashStar is lying because they told me that if I ordered two, they would cancel one, but when we ordered two, they refused to cancel any!!!!!
October 2, 2025
Unprompted review
Reply from CashStar
Hello David,
Thank you for sharing your experience, and we sincerely apologize for the frustration this situation has caused. We understand how important it is for gift card orders to be accurate and handled with care. We’d like to investigate this further and assist you directly. Please check your inbox for a message from noreply.notifications@trustpilot.com, where we’ve requested additional information to help resolve this matter. We appreciate your patience and the opportunity to make things right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/07/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
Bad idea to use cashstar
Do NOT buy roblox gift cards through the roblox app.
Cashstar charges your card, while the gift cards get cancelled. I reached out by e-mail and they haven't replied since. Currently waiting for my revolut to charge me back automatically after 7 days, but I'm not getting my hopes up reading other reviews.
September 28, 2025
Unprompted review
Reply from CashStar
Hello Damian,
Thank you for sharing your experience. We're very sorry to hear that your Roblox gift card orders were canceled despite being charged, and that you haven’t received a response to your email. We understand how frustrating this situation must be and want to help resolve it as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions to securely share your information with us so we can investigate and assist you further. We appreciate your patience and the opportunity to make things right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/07/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Unable to buy Roblox gift cards
Today, I tried buying Roblox $10 gift cards for 3 times. First, I used PayPal (connected to a US bank account), order was confirmed but then got the email "Unable to Process Your Digital Gift Card Order". I tried again thinking it was a fluke, same error the 2nd time.
Then tried for the 3rd and final time, using a different payment method this time (Google Pay, connected to a different card), and even changed the delivery email address, but same "Unable to Process Your Digital Gift Card Order" error.
Well, I'm currently out $30, no refunds yet, hopefully I'll actually be refunded. But either way, purchasing a gift card should NOT be this frustrating. Seems like this issue has been happening for YEARS to many people all over the world and CashStar does not care enough to fix their horrible system. Would not recommend!
October 1, 2025
Unprompted review
Reply from CashStar
Hello Natasha,
Thank you for taking the time to share your experience. We're very sorry to hear that your attempts to purchase Roblox gift cards were unsuccessful and that you’ve encountered repeated errors and delays in receiving a refund. We understand how frustrating this must be and want to help resolve the issue as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions to securely share your information with us so we can investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR 10/01/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
0 service or how not to run a business
I bought a key from them, but my order was simply canceled without any explanation. I had to wait 2–3 days for the refund to be processed back to my card. After that, a few days later, I tried again — I thought maybe it was just a random error. But the same issue happened again. I wrote to customer support — nobody replied. I’ve been waiting for 2 days now, and still no response. Fine, I went to the live chat on their website. There, they told me to contact Roblox support. But when I forwarded them the email I had received just 10 minutes earlier from Roblox support, saying that I needed to contact them instead, they simply advised me to buy the key on Amazon. So basically, they don’t care at all where the customer buys the keys. They don’t want profit, they don’t want a loyal customer.
I asked why my order was canceled. They told me nothing. All I got was: “We don’t know. It’s the system. We can’t provide you with any information. It’s confidential.” Absolutely ridiculous. So it turns out I can’t even purchase the product I want with my own money, using my own card.
Long story short, the service is a complete zero. Honestly, customer support around the world has sunk below rock bottom already. They hire people who quite literally hate their job. They have no interest whatsoever in helping customers or actually doing their work. I’ve had these exact same issues with dozens of other companies. And it’s always the same story. Customer support is basically nonexistent. It just doesn’t exist.
Honestly, I don’t understand, guys. We live in a capitalist world, and the primary goal of any private company is supposed to be making profit and selling its products. You are selling keys. So why make them if you don’t want people to buy them? Why sell them at all? I genuinely can’t understand this. I am a customer who wants to officially purchase keys from you, but you won’t let me for reasons I don’t understand, and you don’t provide any explanations. Furthermore, I honestly can’t wrap my head around this. You’re refusing money, you don’t want customers, you want them to go buy from other platforms. What kind of policy is that?
September 28, 2025
Unprompted review
Reply from CashStar
Hello,
Thank you for taking the time to share your experience — we’re truly sorry to hear about the frustration and inconvenience you've faced. We understand how disappointing it must be to have your order canceled without clear communication, and we regret that our support interactions didn’t meet your expectations. To help us investigate this further and provide the assistance you deserve, please check your inbox for an email from noreply.notifications@trustpilot.com — we’ve sent a request to gather more details about your case. We’re committed to improving and hope to make things right.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 09/30/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
I tried buying giftcards for a friend…
I tried buying giftcards for a friend of mine, they said that the payment information was wrong and i tried a seccond time and they still denied it, i checked my bank account and the money was taken from me, but no giftcards have yet arrived.
September 27, 2025
Unprompted review
Reply from CashStar
Hello Lorenzo,
Thank you for sharing your experience. We're sorry to hear that your gift card purchase was declined despite funds being withdrawn from your account. We understand how concerning this situation must be and want to help resolve it as quickly as possible. Please check your inbox for an email from noreply.notifications@trustpilot.com, which contains instructions to securely share your information with us so we can investigate and assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 09/30/2025:**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
CashStar Team.
I recently attempted to purchase Roblox…
I recently attempted to purchase Roblox gift cards through your platform, and my orders either failed or were delayed, resulting in lost funds. Several other users have reported similar issues.
i have questions directly directed to cashstar:
Why these recurring issues with Roblox gift card transactions are happening.
What measures CashStar is taking to ensure users receive their purchases promptly.
Why CashStar continues to handle Roblox gift cards despite the reported problems, rather than considering alternative solutions.
September 25, 2025
Unprompted review
Reply from CashStar
Hello Chevus,
Thank you for your feedback. We’re sorry to hear about the issues you experienced with your Roblox gift card orders. We take these concerns seriously and are actively working to ensure smoother transactions for all users. To assist you further, please check your inbox for a message from noreply.notifications@trustpilot.com we’ve reached out to gather more details so we can investigate and resolve this promptly.
Regards,
Maurice V.
CashStar Team.
Purchased an egift card from Sephora…
Purchased an egift card from Sephora and Cashstar was egift card processor. I then tried to use the gift card and found it had balance of $0. I tried to call Cashstar customer service and they told me they could not help me and I'd have to contact Sephora. Sephora told me same thing. I went back and forth, speaking to supervisors and no one could give me history on when/where the balance was used. Just a fraud. Save yourself the time and trouble and stay away from this trash company.
UPDATE: I received an email from Trustpilot saying more information was needed from Cashstar to look into my complaint but when I logged into my account there was no way to contact the company. I still have not received any resolution nor have I been contacted by the company/customer support.
August 10, 2025
Unprompted review
Reply from CashStar
Dear Kate,
Thank you for taking the time to share your experience. We're truly sorry to hear about the frustration you've encountered while trying to resolve the issue with your Sephora eGift card. We understand how disappointing it must be to feel caught between two companies without clear answers. While we’re limited in what we can share publicly, we’d like to investigate this further and help however we can. Please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve reached out to gather more details so we can assist you directly. We appreciate your patience and the opportunity to make this right.
Warm regards,
Josh R.
CashStar Team.
Roblox Endorsed Scam
A hot mess. I purchase a Roblox gift card as a gift and they immediately charged my card. About a day later, I get an email that processing has failed and I would be refunded. Ten days later, not a single refund in sight. I called their support and they explained that they never even charged me and my bank must be the one keeping my money away from me.
Thank goodness it was only ten dollars! Let my cheap mistake be your warning.
September 19, 2025
Unprompted review
Reply from CashStar
Hello there,
Thank you for sharing your experience. We’re sorry to hear about the difficulties with your Roblox gift card purchase and the confusion regarding the refund. We’d like to look into this further for you—please check for a message from noreply.notifications@trustpilot.com, as we’ve reached out to request your details so our team can assist directly.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 09/23/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
I tried to buy a Roblox Virtual Gift.
I tried to buy a Roblox Virtual Gift Card for someone else through the official Roblox website, where I was redirected to another website (apparently responsible for it) called "roblox.cashstar.com." I entered the recipient's email address, my own email address (the sender's), and the amount I wanted to purchase (R$25.00). The next screen was to enter the card details.
After filling out everything and clicking "Finalize," the error "Payment Declined" appeared, as shown in the attached image. After this error, I went to the NuBank app to confirm whether or not the amount had been charged, and to my surprise, it had been charged. I immediately contacted them. After three full days, I had not received a response.
September 16, 2025
Unprompted review
Reply from CashStar
Hello Hayden,
Thank you for bringing this to our attention. We’re sorry to hear about the payment issue and the delay in receiving a response. We’d like to review your case further to resolve this as quickly as possible. Please check for a message from noreply.notifications@trustpilot.com we’ve reached out to request more details so our team can assist you directly.
Maurice V.
CashStar Team.
**UPDATE FROM CASHSTAR.COM 09/23/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
CashStar Team.
Horrible, no refund.
Horrible! On sept 11 I spent 70$ on a sephora e-gift card that immediately sent me an email saying my transaction didnt go through and that I had to wait 3 business days for my refund, well its been 3 business days and still nothing!! Ive tried contacting my bank and they said if I chose to dispute it it would take even longer for my refund so here is my last resort before i truly get my bank involved because I need my refund ASAP
September 11, 2025
Unprompted review
Reply from CashStar
Dear Rozerin,
We're truly sorry for the frustration you've experienced. We understand how important timely refunds are. To assist you further, please check your inbox for a message from noreply.notifications@trustpilot.com so we can securely gather your details and resolve this as quickly as possible.
Warm regards,
Josh R.
CashStar Team.
**UPDATE FROM CASHSTAR 09/17/2025:**
Hello Rozerin, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
CashStar Team.
Never got my code for 10 dollar robux…
Never got my code for 10 dollar robux card
September 14, 2025
Unprompted review
Reply from CashStar
Hello there,
Thank you for bringing this to our attention. We’re sorry to hear that you haven’t received your code for the Robux card and understand how frustrating that can be. To help us look into this further, please check for a message from noreply.notifications@trustpilot.com, we’ve reached out to request more details so we can assist you directly.
Maurice V.
Cashstar Team
Seems a scam
Tried to purchase a gift card from Miller and Carter my bank has told me it's a scam. I've contacted Miller and Carter
September 13, 2025
Unprompted review
Reply from CashStar
Hello Colin,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you experienced while trying to purchase a Miller & Carter gift card, and we understand your concern. To better assist you, please check for a message from noreply.notifications@trustpilot.com, we’ve reached out to request more details so we can look into this matter directly.
Maurice V.
Cashstar Team
Complete scam
Complete scam! The payment went through for a birthday gift for a friend but it sent me an email saying that it didn’t work. But the payment went through!!!! Respond to my email!!
September 13, 2025
Unprompted review
Reply from CashStar
Hello Alexandra,
Thank you for sharing your feedback. We’re sorry to hear about the trouble with your recent order and understand how concerning this must be. To assist you further, please check for a message from noreply.notifications@trustpilot.com, we’ve reached out to request more details so we can look into your situation and help resolve it.
Maurice V.
Cashstar Team
**UPDATE FROM CASHSTAR.COM 09/17/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(855) 741-1209; our team will help you.
Maurice V.
Cashstar Team
Zero Stars!!
If i could give zero stars, i would. I ordered my gift card August 9th and it’s now Sept 11th. I notified them about three weeks ago. I was supposed to receive 7-10 days..nothing! I emailed them..nothing! I called and requested a refund..i should receive 7-10 business days. Let’s see!! Ridiculous! Times are too serious to play with pple’s hard earned money!
August 9, 2025
Unprompted review
Reply from CashStar
Hello Tricia,
Thank you for sharing your feedback. We’re truly sorry to hear about the delay with your order and the frustration this has caused. We want to get this resolved for you as quickly as possible. Please check for a message from noreply.notifications@trustpilot.com. We’ve reached out to request your details so we can investigate further and assist directly.
Maurice V.
Cashstar Team
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