Dear Kristina and Casino Guru Team, I would like to state that my issue has not been resolved yet. I did not press any button to mark this complaint as resolved, and it might have happened... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Made a complaint after not receiving a withdrawl for over two weeks. Communication did take up to a few days before response but my withdrawl was finally processed on week three. I don’t know if it wa... See more
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I had a good experience with casino guru. They helped me to get a complaint resolved with 1xbet in February 2025. Hopefully, they will guide me to get my withdrawal from 1xbet again worth INR 45,116... See more
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A much needed and essential service offered by this company within the gaming industry. It helps to keep casino more fair and accountable to there players. Assisting gamers with comprehensive valuable... See more
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Company details
Written by the company
At Casino Guru, we are committed to promoting transparency and fairness in the online gambling industry. Our services are completely free for players, and we never request any fees, payments, or access to players' accounts or passwords. Our team works tirelessly to provide accurate and unbiased reviews of online casinos, helping players make informed decisions about where to play. Our extensive database covers everything from game selection and bonuses to payment methods and customer service. We also manage the Complaints Resolution Center, where we assist players in resolving disputes with online casinos. By acting as a mediator, we strive to ensure fair outcomes and hold casinos accountable to high standards of integrity. In addition to resolving disputes, we are passionate about educating players on responsible gambling. Our detailed guides and resources empower players to gamble safely and responsibly. Our mission is to be a trusted resource for the global gambling community, promoting a safer and more transparent online gambling environment.
Contact info
United States
- casino.guru
Breach of guidelines
Casino guru has truly given me such a…
Casino guru has truly given me such a broader perspective on how slots work. Being able to play slots that I've seen in other casino and failed to actually understand, is a immense joy. Let alone that playing is free, I try to participate in each weekly and monthly tournament. Beside hoping to end in the top ten and also win real cash. But the tournaments also give me opportunity to explore the slot games and any features it may have. I'm also about to take part in the online classes that I just know I will greatly benefit.
January 7, 2026
Unprompted review
Reply from Casino Guru
Hi Angelique,
Thank you so much for your fantastic 5-star review and for sharing your experience in such detail! We’re really happy to hear that Casino Guru has helped you gain a deeper understanding of how slot games work and that you’re enjoying exploring different slots in a fun and pressure-free way.
It’s great to know that you’re actively participating in our weekly and monthly tournaments — not only for the competitive aspect, but also as a way to discover game features and mechanics. That’s exactly what these tournaments are designed for. We’re also delighted to hear that you’re planning to join our online classes, and we hope they’ll bring you valuable insights and enhance your overall experience even further.
Thank you again for your kind words and continued engagement with our platform. We wish you the best of luck in the tournaments, and if you ever have any questions or need assistance, we’re always here to help.
Kind regards,
Casino.Guru Team
4 days ago i buy un 100 euros bonus and…
4 days ago i buy un 100 euros bonus and the game lag and stay with a Huge bug since , everyday il ask them to help me reset the game or give me the 100 euros back to play in another slot. I already played thousands of euros and trust me they could give me the 100 euros back i would lost anyway and its done. Theh make me wait already 4 days .
January 4, 2026
Unprompted review
Reply from Casino Guru
Hi,
Thank you for sharing your experience. We’re sorry to hear about the frustration you’re facing — situations involving game errors or delayed support can understandably be very upsetting.
However, we’d like to clarify an important point: it is not possible to deposit money or purchase bonuses on Casino Guru. We do not operate as an online casino, do not accept deposits, and do not offer paid bonuses. All games available on our website are free-to-play and are intended for testing and educational purposes only.
Based on your description, the issue you’re experiencing appears to be related to an online casino, not to Casino Guru itself. While we cannot intervene directly as a casino operator, we can help mediate disputes between players and casinos.
If you encountered technical issues, bonus problems, or refund disputes with an online casino, we strongly recommend submitting a complaint through our Complaint Resolution Center (CRC). Our service is completely free, and our team will review your case and contact the casino on your behalf.
You can submit a complaint here:
👉https://casino.guru/complaints/create
We genuinely want to help where possible, but we’ll need the correct casino details to do so. We hope this clarifies the situation and allows us to assist you properly.
Kind regards,
Casino.Guru Team
Most of the time games won’t load
January 7, 2026
Unprompted review
Reply from Casino Guru
Hi Sharon,
Thank you for sharing your experience. We’re sorry to hear about the frustration you’re facing — technical issues and delays like the ones you described can be very upsetting.
Based on your review, it appears very likely that the problem you’re experiencing is related to an online casino, rather than to Casino Guru itself. Casino Guru does not operate as a casino, and it’s not possible to buy bonuses, deposit money, or play for real funds on our website.
While we can’t directly reset games or issue refunds, we can help players resolve disputes with online casinos. If you’re experiencing game bugs, bonus issues, or delays in assistance, we recommend submitting a complaint through our Complaint Resolution Center (CRC). Our service is completely free, and our team will review your case and try to contact the casino on your behalf.
You can submit a complaint here:
👉https://casino.guru/complaints
We hope this clarification helps and allows us to assist you in the right way.
Kind regards,
Casino.Guru Team
Amazing assistance
Amazing assistance. You get a designated person that helps you all the way through. Their assistants are very polite and very fast with suggestions to solutions. What's worth to know is that any person that encounters problems with online casinos can ask for assistance by Casino Guru.
January 7, 2026
Unprompted review
Reply from Casino Guru
Hi Mette F.,
Thank you so much for your 5-star review! We’re thrilled to hear that you had a positive experience with Casino.Guru.
We’re especially glad that Jana, your dedicated complaint resolver, was able to guide you through the process and provide polite, professional, and timely support every step of the way. At Casino.Guru, we aim to ensure that anyone facing issues with online casinos receives clear guidance, practical solutions, and personal assistance throughout their case.
For anyone interested in seeing how we handle such cases, you can view the full details of this resolved complaint here: 👉https://casino.guru/complaints/mr-bet-casino-player-s-withdrawal-has-been-delayed-49. This demonstrates how we work directly with both players and casinos to reach a fair resolution.
Thanks again for sharing your experience! We’re happy we could help, and we hope all your future gaming experiences are smooth and enjoyable.
Best regards,
Casino.Guru Team
Casino Guru were most professional in…
Casino Guru were most professional in helping to resolve my complaint, I cannot recommend the enough and I am most grateful they were there to assist me.
January 5, 2026
Unprompted review
Reply from Casino Guru
Hello Catherine,
Thank you very much for your kind 5★ review!
We truly appreciate you taking the time to share your experience with Casino Guru. We’re glad to hear that you felt supported and that our approach helped bring clarity and progress to your case. Your complaint was handled by Stefan, who acted as the complaint resolver and carefully guided the communication with the casino throughout the process.
Our goal is always to assist players in a fair, transparent, and professional manner, and feedback like yours confirms that we’re on the right track.
For everyone who would like to check more details about this case, you can find the full complaint here 👉
https://casino.guru/complaints/slotlounge-casino-withdrawal-of-player-s-winnings-1
Thank you once again for your trust and recommendation. We’re always here to help if you need assistance in the future.
Kind regards,
Casino Guru Team
Blocking access to Brazil for 7,000 registered platforms in group form.Criticisms have been closed on the platform.
I see that there isn't currently a system in place to send an image, but I'm telling you I can't access the casinos I'm registered with; over 7,000 platforms have disappeared, just the ones within Brazil.As seen in my previous reviews, I considered this guru platform to be of the highest quality and reliability because we could criticize platforms that made mistakes there. We were able to get results this way; the dry cleaners helped us, sometimes when our payments were delayed, sometimes when there were mistakes made by the casinos, we could correct them, but now this system is gone. As women, we've had memberships for over two years through this group platform, but unfortunately, there's no system left where we can criticize or get our rights upheld, not even in the guru form. For example, to help him understand my sincerity, I couldn't access the platforms I'm registered on within the group platform. I'll send the names of all the platforms here. What do you expect me to do? Access needs to be provided.Because we pay money to these platforms and we can still play games, but there is fear, there is anxiety, if the platforms make a mistake, if the platforms are outside the country, who will stand up for our rights? I hope you understand me. SLOT PALACE , NOMİNİ, BRAN, WAZAMBA, PİSTOLA, MY EMPİRE, 7SİNGS, 5, GRİNGO, SPİNANGA, SNATCH, SPORTAZA, ZET, CADOLA, CASİNİA, CASOMBİE, These are some of the casinos I've listed; I'm a member of all of them, but I can't criticize any of them right now, I can't see their image, and I don't have any information about them. That's why I gave the group platform one star and criticized it; I hope you understand me on your platform and I want my concerns addressed.
October 8, 2025
Unprompted review
Reply from Casino Guru
Hi Mehmet,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that you feel disappointed and frustrated.
However, we’d like to clarify something important, as your review mentions deposits and withdrawals, which are not possible on Casino.Guru. Casino.Guru is an informational and mediation platform — we do not operate as a casino, do not hold player accounts, and do not process any payments.
To better understand your concern and help clarify the situation, could you please let us know:
* Which platform or casino you are referring to in your review?
* If you are referring to a casino, could you please name it so we can see whether it is listed on our website and possibly assist you through our Complaint Resolution Center?
Regarding the “criticism system” you mentioned — our Complaint Resolution Center is still active, and players can continue submitting complaints against online casinos where they believe they were treated unfairly. If you are unable to see certain casinos, this may be related to regional restrictions or regulatory changes in your country, not the removal of our complaint system.
We genuinely want to understand your experience and help where possible, but we’ll need a bit more clarification from you first.
Thank you for your time, and we hope to hear back from you soon.
Best regards,
Casino.Guru Team
**Edited**
Jan 9th, 2026
Hi Mehmet,
Thank you for your detailed explanation. I understand why this situation feels worrying and frustrating, especially when you have relied on our platform in the past to raise concerns and protect your rights.
I would like to clarify an important point. If you are currently unable to see certain casinos or content on our website, this is not because Casino.Guru decided to block access or remove criticism options. We have not shut down our review or complaint systems.
In cases like this, restricted access is usually caused by one of the following:
- Local regulatory or geo-restriction requirements that we are legally required to follow in certain countries, or
- Blocking by internet service providers or authorities in the user’s country, which can limit access to specific websites or parts of their content.
Unfortunately, these restrictions are outside of our control. We cannot override local regulations or ISP-level blocks, even though we understand how inconvenient and stressful this may be for players.
That said, our Complaint Resolution Center is still active, and we continue to help players resolve disputes with online casinos whenever access is technically and legally possible. If you are able to access our website again and need assistance with a specific casino, we will be happy to review your case.
We truly appreciate the trust you have placed in Casino.Guru over the years, and we regret that current restrictions are affecting your experience. Your concerns are completely valid, and we hope the situation in your region improves so we can continue assisting you as before.
Best regards,
Casino.Guru Team
I have been a member of Casino Guru for…
I have been a member of Casino Guru for a few years. So far they have helped me resolve about 3 complaints I made about 3 different casinos that wouldn’t pay me my winnings. They helped me get my money and they always Keane in the loop about what was going on. They are always very polite and courteous and have a very excellent knowledge of what they can and can’t do. I am very happy with their services
December 1, 2025
Unprompted review
Reply from Casino Guru
Hi Margaret,
Thank you very much for your continued trust in Casino.Guru and for taking the time to share your experience with us. We’re really happy to hear that we’ve been able to help you successfully demonstrate several complaints over the years and that you felt kept informed throughout each process.
We’re especially glad to know that Attila, who assisted you with your latest complaint, was able to provide clear guidance and support. Our goal is always to act professionally, politely, and within the scope of what we can fairly achieve, so it’s wonderful to hear that this approach made a positive difference for you.
Thank you for your kind words and for being part of our community. If you ever need our assistance again in the future, we’ll be here to help.
For anyone interested in more details about the latest complaint, the full case can be found here 👉 🔎
https://casino.guru/complaints/dragonslots-casino-player-claims-that-payment-has
Best regards,
Casino.Guru Team
Reply from Casino Guru
Hi Akshay,
Thank you so much for your kind words! We’re really happy to hear that your issue was successfully resolved. 🙌
At Casino Guru, our goal is to help players feel heard and supported, especially when something goes wrong with an online casino. We do our best to stay fair, independent, and transparent — and feedback like yours lets us know we’re on the right track.
A special mention goes to Tomas, the complaint resolver who assisted you throughout the process. We’ll make sure he sees your message — he’ll be thrilled to know that his work helped make a positive difference.
For anyone interested in more details about this case, you can check the full story here:
👉 https://casino.guru/complaints/dafabet-casino-player-s-withdrawal-is-delayed-4
Thank you again for trusting us. We truly appreciate you taking the time to share your experience and for being part of our community.
Best regards,
Casino.Guru Team
MATEUSZ KWIATKOWSKI /COMPILANCE
Your response is an absolute scandal and proves you haven't even looked at the evidence! You are protecting a casino that stole money based on a FALSE report from an unregistered email address!
Here are the undeniable facts you chose to ignore:
Report from the Wrong Address: The casino froze my funds ($65k USD!) based on an email from mmat6692@..., whereas my account has always been registered to kwiatkowskim322@.... This was a malicious act by a third party (my ex-partner) out of revenge. By what right does treat a tip from a random, unverified email as grounds to confiscate winnings, violating basic verification procedures?!
Proof of Innocence (Confession): I possess a RECORDING and a written statement from the person responsible, admitting she sent a false report out of hatred and revenge to harm me! I offered you proof that the report was a lie, yet you dismiss it as a 'private matter'? This proves the initial report was false and that I played fairly!
Theft of Deposit (The 'Settlement'): I proposed a refund of my deposit ($12,500) to end this nightmare. The casino exploited my lack of English during a phone call and returned only $5,000! There is NO signed document. This is plain theft of $7,500 of my own money!
CEO Hypocrisy & Technical Errors: The CEO publicly dismissed this as a 'private matter,' yet while my account was blocked, the casino emailed me apologizing for technical errors and crediting missing airdrops! If the account was under legitimate investigation, why were you admitting to system faults?
Conclusion: Casino Guru has sided with fraud. You have proof that the report was false (perpetrator's confession) and came from an unauthorized email. Yet, you allow the casino to keep my money. Your 'mediation' is a sham.
December 16, 2025
Unprompted review
Reply from Casino Guru
Hi Mateusz,
Thank you for your message.
We understand that this situation is frustrating for you. However, we need to reiterate that this case falls outside the scope of what Casino Guru can mediate. The dispute is based on a personal conflict involving a third party, disputed access to an email account, and private communications, none of which we can independently verify. For this reason, we cannot reassess the casino’s decision or reopen the complaint.
It is also important to note that you accepted the casino’s offer in the past. While we are very sorry that you later changed your mind, such decisions cannot be reversed retroactively, and this is not something we can renegotiate on your behalf.
Please also be aware that statements such as “I demand the immediate reopening of this complaint” will not meet with understanding. Complaints can only be reopened when new, verifiable information directly related to gambling activity or the casino’s Terms and Conditions is provided, which is not the case here.
Additionally, Casino Guru retains the right to refuse to accept or publish any complaint and is not obligated to accept every complaint submitted, as clearly stated in our Terms and Conditions:
(https://casino.guru/terms-and-conditions)
Our position on this matter remains unchanged. We regret that we cannot assist further and recommend pursuing the issue through appropriate legal or regulatory channels.
Best regards,
Casino.Guru Team
Perfect list of bonuses
Perfect list of bonuses.
I love to play no deposit bonuses and every time I come to this page there are new ones. No other page is updating bonuses so often. I tried other pages for free spins and bonuses before, but since I found this one I use only casino guru. Guys you are doing perfect job, just keep the pace.
December 21, 2025
Unprompted review
Reply from Casino Guru
Hello Joe!
Thank you so much for the fantastic review and for your kind words — they truly made our day. We’re really happy to hear that you enjoy our regularly updated list of no-deposit bonuses and free spins. Our team works hard to keep the bonus offers fresh and accurate, so it’s great to know that this effort is noticed and appreciated.
We’ll make sure to pass your feedback on to our Bonus team. They’ll be thrilled to hear it.
Wishing you happy holidays, lots of luck, and plenty of fun wins ahead.
Thank you for being part of the Casino Guru community.
Best regards,
Casino.Guru Team
Not good
Not good. They ddidnt accept my negative review of a casino. Very vad experience with this casino. It gave me the impression that want to promote only positive so players can join and lose money.
December 7, 2025
Reply from Casino Guru
Hi Alexandru,
I’m sorry to hear you feel this way, and thank you for sharing your feedback.
I would like to clarify how our review process works. We do accept negative reviews, but they need to follow our basic guidelines — for example, they must be based on your own experience, include verifiable information, and avoid offensive language or accusations without evidence. If a review doesn’t meet those requirements, we may ask for clarification or request adjustments before it can be published.
Our goal is not to promote only positive experiences. In fact, many casinos on our site have negative reviews and low ratings. We publish both positive and negative feedback as long as it complies with the rules, because transparency is very important to us and to other players.
If you believe your review should be reconsidered, you’re welcome to contact us or resubmit it with any additional details you have, and we’ll gladly take another look.
Best regards,
Casino.Guru Team
Great time ahead
December 10, 2025
Unprompted review
Reply from Casino Guru
Hi Bren,
Thank you for taking the time to leave us such a positive review. We’re really happy to hear that you’re having a great time, and we truly appreciate your support. It means a lot to us to know that our platform is making a good impression.
If you ever have any questions, need assistance, or want to join discussions in our Forum, we’ll be more than happy to help.
Best regards,
Casino.Guru Team
Got the outcome which was desired
Got the outcome which was desired. The casino in question paid me the outstanding amount and it wouldnt have happened without the assistance of casino guru. Thankyou so much.
December 31, 2024
Unprompted review
Reply from Casino Guru
Hi Helen,
Thank you so much for your kind words! We’re really happy to hear that you received the outcome you were hoping for and that the casino paid your outstanding amount.
It means a lot to us that our assistance made a difference. Helping players navigate difficult situations and making sure they’re treated fairly is exactly why our Complaints Resolution Center exists, so your feedback truly motivates our team.
If you ever run into any issues again — or just want to explore more about casinos, bonuses, or player discussions — you’re always welcome at Casino.Guru.
Best regards,
Casino.Guru Team
Many thanks for your intervention
Once again, the intervention of Casinoguru’s free complaint service has helped ensure that my withdrawal requests of 291 EUR and 101 EUR, which had been pending for many days, were finally processed. I sincerely appreciate your support.
December 8, 2025
Unprompted review
Reply from Casino Guru
Hi Huy,
Thank you so much for your kind feedback — it truly means a lot to us!
We’re really happy to hear that our free complaint service was able to help you once again and that your delayed withdrawals were finally processed. At Casino.Guru, we work hard to make sure players have a fair place to turn to when things get stuck, and it’s always rewarding to see that support make a real difference.
Your dedication and patience throughout the process were truly appreciated, and we’re glad that Martin, who handled your complaint, was able to guide everything toward a positive outcome.
For anyone interested in the full story, you can check out the case here: 👉 https://casino.guru/complaints/rajabets-casino-player-s-verification-process-is-delayed
Thank you again for trusting us — we’ll always be here if you need help in the future!
Best regards,
Casino.Guru Team
Its a great pressure leverage against…
Its a great pressure leverage against casinos that cause all kinds of problems.
November 11, 2025
Unprompted review
Reply from Casino Guru
Hi Kostas,
Thank you so much for your kind feedback! We’re really happy to hear that you see Casino.Guru as a helpful source of support — especially when dealing with casinos that make things difficult. One of our main goals is to give players a fair platform, ensure their concerns are heard, and apply the right kind of pressure so issues are taken seriously.
It means a lot to us that you took the time to share your experience, and we’re glad our work made a positive difference for you.
Best regards,
Casino.Guru Team
SUCH EN AWSOME SITE LIKE AND THIS IS…
SUCH EN AWSOME SITE LIKE AND THIS IS JUST AN. FANTASTIC SITE YESS YESS I WOULD ACTUALLY SUGGEST FOR PEOPLE TO CHECK OUT THIS SITE AND THIS IS THE BEST ONLINE SLOT'S
November 5, 2025
Unprompted review
Reply from Casino Guru
Hi A.S.,
Thank you so much for your enthusiastic review — your excitement truly made our day! We’re really glad to hear that you’re enjoying the site.
We just want to clarify that Casino.Guru is not an online casino, and we don’t offer real-money gambling. The slots you find on our website are free demo games that players can try safely without depositing or wagering anything.
If your intention was to review a real-money casino, you may want to post your feedback on that casino’s own page so it reaches the right audience.
But we’re very happy that you’re having fun exploring our free games, and you’re always welcome to browse our reviews, guides, and player-protection resources anytime.
Best regards,
Casino.Guru Team
Help me with casino account closure.
I am very happy with their service. They helped me and advocate me for the "Rajabets casino" account closure.
Casino guru is the real hero who help the vulnerable player from these poorly regulated casinos.
I asked Rajabets multiple times that to close my account but they were not closing my account. With the help casino guru representative " rajabets closed my account ".
On the other hand the other " ask gamblers" are sponsored by casinos. They did not publish my review for "rajabets" and did not even bother to help me with account closure. So "ask gambler" website is fake and run by scammer casinos.
Thanks
November 24, 2025
Unprompted review
Reply from Casino Guru
Hi Sabi,
Thank you so much for your kind and heartfelt review — we truly appreciate it. 💚
We’re very glad to hear that our team, and especially Matej who handled your case, was able to support you and help ensure your account was finally closed as you requested. Protecting players — particularly those who feel vulnerable or unheard — is one of the core reasons Casino.Guru exists. We work hard to encourage fair treatment, transparent communication, and responsible gambling practices across the industry.
Your experience is an important reminder of why our Complaint Resolution Center was created: to give players a place where their concerns are taken seriously and where someone will advocate for them when needed.
For anyone who would like to read more about this case, the full thread is available here: 👉 https://casino.guru/complaints/rajabets-casino-player-s-account-remains-open-despite
Thank you again for your trust and for sharing your experience with the community.
Best regards,
Casino.Guru Team
RocketPlay is yet to give me something…
RocketPlay is yet to give me something I can bragged about but I’m pretty sure they are going to give me something to renovate my house and possibly a new car… LETs Goooo!!
November 26, 2025
Unprompted review
Reply from Casino Guru
Hi Dardy,
Thanks a lot for the 5-star review! We really appreciate you taking the time to share your thoughts here on Trustpilot. Even though your comment is about RocketPlay and not directly about Casino.Guru, we’re glad you stopped by to leave us a review.
Hearing different player experiences helps us keep a good overview of what’s happening in the online casino world and stay focused on providing useful information and support to the community. If you ever need help checking a casino, understanding something, or dealing with an issue, we’re always here for you.
Best regards,
Casino.Guru Team
Reply from Casino Guru
Hello Attila,
Thank you for taking the time to leave a review.
We noticed that you recently submitted several complaints about Wazamba Casino on our platform, which were denied based on the information available at the time. Because of this, we just wanted to gently check whether your 5-star rating may have been posted unintentionally.
If your review was meant to express your opinion about Wazamba Casino itself, you may want to redirect your feedback directly to them, as this will ensure it reaches the team responsible for addressing your concerns.
Best regards,
Casino.Guru Team
Super disappointed with their…
Super disappointed with their complaints program. I filed a complaint almost a month ago and am still no closer to a resolution than I was when I filed it. Takes them 7 days to respond. Its absurd.
November 20, 2025
Unprompted review
Reply from Casino Guru
Hi Megan,
Thank you for taking the time to share your feedback. We understand that waiting for an update on your complaint can be frustrating, especially when it feels like progress is slow. Your concerns are completely valid, and we appreciate you expressing them.
Please rest assured that your case is being monitored. Our team is currently handling over 1,000 active complaints at the same time, and while we work hard to respond as quickly as possible, this volume, combined with the response times of the casinos themselves, can sometimes result in longer intervals between updates.
Your complaint has not been overlooked, and we will update your thread as soon as we receive new information. We kindly ask for a bit more patience while we continue to follow up on your behalf.
For anyone interested in the details of this case, it can be found here: 👉
https://casino.guru/complaints/granawin-casino-player-claims-that-payment-has-been
Thank you again for your understanding. We’re here to help, and we’re committed to seeing this through with you.
Best regards,
Casino.Guru Team
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