Dear Kristina and Casino Guru Team, I would like to state that my issue has not been resolved yet. I did not press any button to mark this complaint as resolved, and it might have happened... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
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Made a complaint after not receiving a withdrawl for over two weeks. Communication did take up to a few days before response but my withdrawl was finally processed on week three. I don’t know if it wa... See more
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I had a good experience with casino guru. They helped me to get a complaint resolved with 1xbet in February 2025. Hopefully, they will guide me to get my withdrawal from 1xbet again worth INR 45,116... See more
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A much needed and essential service offered by this company within the gaming industry. It helps to keep casino more fair and accountable to there players. Assisting gamers with comprehensive valuable... See more
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Company details
Written by the company
At Casino Guru, we are committed to promoting transparency and fairness in the online gambling industry. Our services are completely free for players, and we never request any fees, payments, or access to players' accounts or passwords. Our team works tirelessly to provide accurate and unbiased reviews of online casinos, helping players make informed decisions about where to play. Our extensive database covers everything from game selection and bonuses to payment methods and customer service. We also manage the Complaints Resolution Center, where we assist players in resolving disputes with online casinos. By acting as a mediator, we strive to ensure fair outcomes and hold casinos accountable to high standards of integrity. In addition to resolving disputes, we are passionate about educating players on responsible gambling. Our detailed guides and resources empower players to gamble safely and responsibly. Our mission is to be a trusted resource for the global gambling community, promoting a safer and more transparent online gambling environment.
Contact info
United States
- casino.guru
Breach of guidelines
Great very nice here!!
November 20, 2025
Unprompted review
Reply from Casino Guru
Hi Youp,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you had a great experience with Casino.Guru. 😊
Our team works hard to provide a helpful platform where players can resolve disputes, share reviews, and discuss their experiences. It’s always encouraging to hear that our efforts are appreciated and that users like you enjoy being part of our community.
Best regards,
Casino.Guru Team
Casino Guru Allowed My Complaint to Be Hijacked by a Scammer
I trusted Casino Guru to help with a serious issue involving my Vulkan Bet account, but instead, my complaint was taken over by someone pretending to be me. I clearly warned them that another email was being used by a scammer, and that my only real email is glod*****@gmail.com.
Despite this, Casino Guru let the wrong person communicate on my complaint and even respond as if they were me. This completely undermined the safety of the process and allowed someone else to influence my case.
I reached out multiple times, but the response has been slow and the situation has not been corrected. I expected a higher level of security and verification, especially when dealing with sensitive account issues.
I’m extremely disappointed and still waiting for Casino Guru to fix this and handle my complaint properly.
***update***
Thank you for the response, but I need a clear and direct answer.
How can you claim my case is being handled “safely and properly” when you allowed another person to access and interact with my complaint, even after I repeatedly warned you they were impersonating me?
This was a serious security failure that put both my account and my funds at risk. I need to know exactly what actions you are taking now to secure my case, ensure no unauthorized withdrawals can happen, and prevent this level of negligence from happening again.
November 17, 2025
Unprompted review
Reply from Casino Guru
Hi Glodene,
I’m really sorry to hear about the experience you’ve had — we completely understand how upsetting it must be to feel that someone else was able to interact with your complaint. Your trust and the security of your account are extremely important to us.
Please know that we are aware of what happened and are doing everything we can to handle your case safely and properly. Our team is working to make sure all communication is verified correctly and that your complaint is addressed fairly. We truly appreciate your patience while we work through this and want to reassure you that your case is being treated with the attention it deserves.
If you have any further details or updates about your account, sharing them with us will help us resolve the matter as effectively as possible.
Best regards,
Casino.Guru Team
***update***
I have sent you an email directly, Glodene :)
I do like casino guru and think it’s a…
I do like casino guru and think it’s a good platform. The complaint process is extremely long and slow. My complaints keep getting rejected for the completely wrong reason not even linked to the complaint and it takes over a week for a response from casino guru.
November 19, 2025
Unprompted review
Reply from Casino Guru
Hi Louis
Thank you for sharing your thoughts with us. We completely understand how frustrating it can be when the complaint process feels long or the reasons for delays aren’t immediately clear. We really appreciate your patience and the effort you’ve put into working with us.
To give some context, our team handles over 1,000 complaints simultaneously, which sometimes means responses take a bit longer than we’d like. In your case, we suggested the next steps to guide the process and ensure your concerns were addressed with the casino and higher authority as effectively as possible. We always try to support players through each stage, even when the process takes time.
⚡ For anyone interested in more details, the full case can be found here: https://casino.guru/complaints/jackpot-com-casino-uk-player-s-withdrawal-request
We truly value your feedback.
Best regards,
Casino.Guru Team
Reply from Casino Guru
Hi Szabolcs,
Thank you so much for your wonderful feedback! We’re really glad that Matej and the team could assist you in resolving this tricky issue. Your patience and clear communication made it much easier for us to help, and it’s great to hear that everything was successfully resolved in the end. If anyone is interested in reading more about this specific case, it can be found here: https://casinoguru-en.com/complaints/rockyspin-casino-player-s-winnings-haven-t-been-received-1
We’re always here if any other issues arise or if you need guidance in the future.
Best regards,
Casino.Guru Team
Thank you
These people are always very helpful. Thank you Casino.guru!
October 15, 2025
Unprompted review
Reply from Casino Guru
Hi Kuba,
Thank you so much for your kind words! We’re happy to hear that you find our team helpful. At Casino.Guru, we always aim to support players with complaints, reviews, and guidance to make online gambling safer and more transparent.
Best regards,
Casino.Guru Team
It's a user-friendly site
It's a user-friendly site, and administrators respond promptly to inquiries or complaints.
November 13, 2025
Unprompted review
Reply from Casino Guru
Hi Teresa,
Thank you so much for your wonderful 5-star review! We’re really glad to hear that you find our site user-friendly and that you’ve had a positive experience with our team. Providing prompt, clear, and helpful responses is something we truly care about, especially when players reach out with questions or need support with a complaint.
If you ever need assistance or want to check any casino before playing, our platform is always here to help — completely free of charge.
Thank you for your trust!
Best regards,
Casino.Guru Team
Really helpful with the players…
Really helpful with the players interest at forefront
November 11, 2025
Unprompted review
Reply from Casino Guru
Hi Dan,
Thank you very much for your kind review! We’re really glad to hear that you felt supported — keeping players’ interests at the forefront is exactly what we aim for in every case.
In your complaint, our team assisted with the delayed withdrawal and communicated with the casino to ensure everything was processed correctly. We’re pleased that not only was your payment completed, but the casino also refunded £235 as a goodwill gesture for the delay in handling your self-exclusion request. The verification and withdrawal of the refunded amount were successfully confirmed, and the case was fully resolved. https://casino.guru/complaints/forza-bet-casino-player-claims-that-payment-has-been-1
If you ever face any other issues with an online casino, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here to help.
Best regards,
Casino.Guru Team
Reply from Casino Guru
Hi,
Thank you very much for your kind words! We’re really happy to hear that you appreciated our communication. Our team always aims to respond as clearly and promptly as possible, so it’s wonderful to know our efforts made a good impression.
Best regards,
Casino.Guru Team
Helped solve a hopeless case.
I was completely stuck trying to get my money off BDMbet casino due to bad customer support and a mistake in their policy concerning rapid transfers. It took 5 months but eventually Kubo was able to help mediate with BDMbet casino and get some actual communication going. It would have been much quicker except after solving the initial problem within a week or two, BDMbet wanted proof for source of wealth. Don't think It would have been possible without help!
November 3, 2025
Unprompted review
Reply from Casino Guru
Hi Matthew,
Thank you so much for your kind words and for taking the time to share your experience. We truly appreciate it!
We’re very glad to hear that your issue with BDMbet Casino was successfully resolved after such a long and frustrating process. Our Complaint Resolution Center was created to help players like you in situations where communication with casinos becomes difficult or unclear. Kubo and our team always do their best to ensure that both sides work together toward a fair outcome — even when it takes time and patience.
Your persistence and cooperation were key to reaching this positive result. We’re grateful for your trust and for allowing us to support you through this case. For anyone interested, the full complaint can be viewed here: https://casino.guru/complaints/bdm-bet-casino-player-faces-delays-in-withdrawal-process
Best regards,
Casino.Guru Team
this site is cool
November 21, 2024
Unprompted review
Reply from Casino Guru
Hi,
Thank you so much for your 5-star review! We’re really glad to hear you think our site is cool. At Casino.Guru, we aim to make online gambling safer and more transparent by offering free demo games, honest casino reviews, and a fair complaint resolution service for players around the world.
We truly appreciate your support and hope you’ll continue enjoying everything our site has to offer!
Best regards,
Casino.Guru Team
Great work thanks
October 29, 2025
Unprompted review
Reply from Casino Guru
Hi ΗΛΙΑΣ,
Thank you so much for your kind words and 5-star review! We’re really glad to hear that you appreciate our work. At Casino.Guru, our goal is to help players make informed and safe decisions when it comes to online gambling.
We provide free educational resources, honest casino reviews, demo games, and a complaint resolution service to help ensure that players are treated fairly. It’s always rewarding to know that our efforts make a positive difference for our visitors.
Thank you again for your trust and support!
Best regards,
Casino.Guru Team
You keep tracking the case untill the…
You keep tracking the case untill the solution is found.
October 29, 2025
Unprompted review
Reply from Casino Guru
Hi Simon,
Thank you so much for your kind review! We’re really happy to hear that your issue was resolved and that you appreciated the way we kept tracking your case.
For anyone interested, the full complaint can be found here:
https://casino.guru/complaints/mrxbet-casino-player-s-withdrawal-method-is-restricted
We’re here to help if you ever face any other casino-related issues.
Best regards,
Casino.Guru Team
I love love love casino guru the have every slot you can think of
I love love love casino guru. They got every game you can think of
October 23, 2025
Unprompted review
Reply from Casino Guru
Hi Wendy,
Thank you so much for your wonderful feedback! We’re thrilled to hear how much you enjoy Casino.Guru and that you’ve found so many games you love to play. Please note that the games on our website are demo versions — they’re completely free to play and meant only for fun, without real money involved.
Our goal is to help players enjoy gaming safely and responsibly, while discovering trustworthy casinos and learning more about the world of online gambling.
Best regards,
Casino.Guru Team
Thank you ⭐️
They helped me resolve a withdrawal issue from a casino and I’m grateful to them. Thank you Casino Guru you guys are amazing.
October 8, 2025
Unprompted review
Reply from Casino Guru
Hi Mr V,
Thank you so much for your kind words and for taking the time to share your experience! 💚 We’re really happy to hear that your withdrawal issue was successfully resolved and that everything ended well.
Our colleague Attila assisted you throughout the process and worked closely with the casino to clarify the situation. After several rejected withdrawal attempts due to technical issues and incorrect details, we’re glad that the casino finally processed your payout correctly and that you received your winnings via credit card. 🎉
For anyone interested in reading more about this case, you can find it here 👉 https://casino.guru/complaints/1red-casino-player-s-winnings-haven-t-been-received-1
Thank you again for your trust and for sharing your positive experience — it truly means a lot to our team!
Best regards,
Casino.Guru Team
Because you just put money on and when…
Because you just put money on and when you win they don't give it to you they say money rejected why is this not other casino games are like this
October 1, 2025
Unprompted review
Reply from Casino Guru
Hi Sue,
Thank you for sharing your feedback. We’re sorry to hear about your experience, but after checking our system, we couldn’t find any registered user or activity under your name.
Please note that Casino.Guru is not an online casino, and we do not accept deposits, handle player funds, or provide any gambling services. Our website only offers information, reviews, and dispute resolution services for players who have issues with online casinos.
If you made a deposit or played on a particular casino website, it was most likely on a completely different platform, not on Casino.Guru. If you tell us the name of that casino, we can help you find the correct place to contact or even assist you through our complaint form here:
👉 https://casino.guru/complaints/create
We hope this helps clear up the misunderstanding, and we’ll be happy to assist you further if you share a few more details.
Best regards,
Casino.Guru Team
Pretty decent platform!
Pretty decent platform, they’ve got almost all the popular gaming platforms covered, and the info is kept up to date. The admins are super involved, and the mods actually help resolve disputes with the gaming platforms. They’re polite, professional, and really know how to communicate respectfully. They don’t ignore questions or issues, which is a big plus.
As for downsides? I’d say most of the problems come from shady platform operators rather than the site itself. The website does its job pretty well. The community’s mixed you’ll meet all kinds of people, including some odd ones, but that’s just part of the deal.
October 1, 2025
Reply from Casino Guru
Hi Saq Poi,
Thank you so much for your thoughtful and detailed feedback! 💚 We really appreciate you taking the time to share your experience and we’re happy to hear that you find Casino.Guru a reliable and supportive platform. It’s great to know that our moderators and admins made a positive impression with their professionalism and approach — that truly means a lot to our team.
We also understand that some frustrations come from the casinos themselves, and we always do our best to help players navigate those challenges as fairly and transparently as possible.
Since you gave us 4⭐, we’d love to know — what could we do better to earn that one last star from you? 😊 Any suggestion or idea you have is more than welcome, as it helps us improve and continue building a community players can trust.
Best regards,
Casino.Guru Team
Support was helpful with resolving…
Support was helpful with resolving issue with Casino provider, and questions relating to issue were properly addressed.
October 5, 2025
Unprompted review
Reply from Casino Guru
Hi SDFDSA,
Thank you so much for your kind feedback and for taking the time to share your experience with us! 💚
We’re really glad to hear that our support team was able to help you resolve your issue with the casino and that your questions were properly addressed. Providing clear, fair, and transparent assistance to players is exactly what we aim for, so it’s great to know our efforts were appreciated.
Your words truly mean a lot to us and encourage our team to keep improving and helping players around the world.
Best regards,
Casino.Guru Team
Really professional and they have…
Really professional and they have contact with lots of casinos. Really great website and excellent service. At first I was skeptical and didnt have high hopes, but they contacted the casino I had an issue wirh and resolved my problem.
October 23, 2025
Unprompted review
Reply from Casino Guru
Hi Timothy,
Thank you so much for your wonderful review and for taking the time to share your experience with us! 💚
We’re genuinely happy to hear that our team was able to assist you and that your issue with the casino was successfully resolved. It’s completely understandable to feel skeptical at first — many players do — but we’re glad you gave us a chance to step in and help.
At Casino.Guru, our goal is always to promote fairness and transparency in online gambling by giving players a safe place to share their stories and get real support. Knowing that our communication with the casino made a difference for you means a lot to our entire team.
Thank you again for your kind words and trust — it truly encourages us to keep improving and helping more players around the world.
Best regards,
Casino.Guru Team
One stop solution for casino complaints
You go with a complaint and they will make sure it gets resolved by contacting the corresponding casino.
September 22, 2025
Unprompted review
Reply from Casino Guru
Hi seethagari,
Thank you so much for your wonderful review and for sharing your experience! 💚
We’re really glad to hear that our Complaint Resolution Center was able to help you resolve the issue with your Parimatch Casino withdrawal. We know how frustrating it must have been to face repeated delays — more than 15 withdrawal attempts! — but we’re happy that everything was finally sorted out and that you were able to receive your funds.
Our colleague Michal assisted you throughout the process and worked closely with the casino to confirm that the withdrawal system issue had been fixed. It’s always great to see such cooperation lead to a successful outcome. 🙌
For anyone interested in reading the full story, you can check it out here: 👉 https://casino.guru/complaints/parimatch-casino-in-player-s-withdrawal-is-repeatedly
Best regards,
Casino.Guru Team
Not allowing me to play some of the…
Not allowing me to play some of the demo games because of the country that i live in, that's disappointing.
October 20, 2024
Unprompted review
Reply from Casino Guru
Hi Petrus,
Thank you for taking the time to share your feedback, and we’re really sorry for the disappointment.
Unfortunately, the availability of some games depends on local regulations and licensing laws in each country. These geo-restrictions are not enforced by us, but by the game providers or regulatory authorities. As a platform, we’re required to follow these rules and therefore can’t override the regional settings for specific locations.
We completely understand how frustrating that can feel, and we truly appreciate your understanding.
Best regards,
Casino.Guru Team
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