While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I had €10,034 in my account and requested a withdrawal. After multiple days of verification requests (documents, cards, selfies), the casino suddenly removed almost my entire balan... See more

Rated 1 out of 5 stars

Utterly terrible experience. Deposit amount came through twice in wrong currency. Both times for different amounts, from different companies. I’d be extremely surprised if this was a legit busines... See more

Rated 1 out of 5 stars

Pure scam. I made account, deposited three times, every time when made withdrawal i had ti go to site to live support to report that withdrawal is rejected, and every time has to come 2-3 times... See more

Rated 1 out of 5 stars

Withdrawal process is worst ... infact i must say they do not intend to process withdrawals. My withdrawal keep on failing even after 5 times retried and eveytime message received .sorry withdrawa... See more

1.7

Bad

TrustScore 1.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.7

All reviews

(68)

1 review in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

NO NO MO and again No! Scammers!

NO NO MO and again NO!

I will write my full experience. I start playing to casinoin.io before one year about. I had make about 600€ deposit and my biggest win was about 30€, so i contacted them to close my account and their answer was "NO WE CANT DO IT".

So, I stop played and I get again about 3 months ago and I played some slot games.

After a few days, I won about 300€ and I tried to make a withdraw. I couldn't withdraw my money with Visa, mastercard or anything so they contacted me and told me that I need to make 50€ deposit with crypto.

I make a deposit but I was sure that is 99% scam but I was wrong, they send me the money after 2 3 days but my experience with support was so bad! They responded to me after 3 4 hours and took me about 1 day to communicate with them!

Before 2 weeks about I make a win again, about 250€ and I tried to withdraw them but again I couldn't do anything!

I contact them and told me that I need to wait for the finance team to change my withdrawal way. It passed about 5 days and I couldn't withdraw the money so I played them because I was sure that something is going wrong.

I played the money and when I had about 10€, someone contact me at support and told me that "we have change the withdrawal way but I see you haven't anymore money on it", what an ironic way for the costumers!

I stop playing and today I had a message that I have a bonus 60% if I make a deposit.

I still believe that maybe this isn't SCAM, so i make a deposit of 40€.

I won some slot games and make about 400€. Then I noticed that my "wager bar" wasn't moving and I asked them, and told me that the games I played excluded by their wager lost but on the rules at the paragraph 14 writes "you can play every slots and live casino games to wager your deposit"! I told this and he send me a list that was on the paragraph 16, with games that excluded from the wager.

Was almost every slot game! I didn't know what to play and I choose a game that I wager my deposit.

I tried to make a withdraw and the website kicked me out of the site.

I tried to connect again and I couldn't do it.

I contact them on email and told me that "my account have closed and can't be open as my request"

Hahaha what a scammers!

Don't play to this casino!

Don't make any deposit!

It have hundreds of casinos out there you can play safely.

I send some screenshots to the trustpilot.

September 23, 2021
Unprompted review
Rated 5 out of 5 stars

it's my lucky place

it's my lucky place, i've been playing here for a week and won a lot, i think it's my luckiest casino ever.All withdrawals went fine, I wanted to change my payment method at some point, but the support manager explained to me, that it’s impossible to do it after the registration, but anyway, it doesn’t bother me anyhow.

September 8, 2021
Unprompted review
Rated 4 out of 5 stars

Better than average

i think here is one of the widest varieties of slots on the market, there are more than 4 thousand of them not to mention other types of games. The registration is super quick and convenient, first deposit was instant as well, it’s great that a player can start playing so fast. I play here for quite some time now and the only thing that dis-appointed me is that there is no loyalty program, well at least it’s not stated about that on the site but the support agent told me that they might provide a special offer or some special promotions for their customers. Nevertheless, general impression is positive, as site works stable itself, there were no glitches or any other technical is-sues, deposits and cashouts are instant (I use crypt). I’m not into betting, so can’t say anything about the bookie.

August 31, 2021
Unprompted review
Rated 1 out of 5 stars

Totally scam - withdrawls is not possible

I have deposit 190€.
After 1 months i will withdrawls 170€ i had again. They said that i need to deposit money (so i will be able to withdraw money) with visa card or crypto which is best solution. I did new deposit with visa. I asked again for withdrawl, but now they are saying that i have to play for 500€ before i can withdraw money. I say that it's not valid reason becouse i haven't any bonus or agreement about that. They agree and now they are telling me that there is issues with visa so i have to make new deposit with crypto so i can be able to withdraw my money. Totally scam. I will bring them to EU court becouse they are registered Curaçao and Cyprus. So all of you who have been scammed from casinoin.io let me know so we can make case against them together.

July 31, 2021
Unprompted review
Rated 1 out of 5 stars

I deposit more than 300 euros by my…

I deposit more than 300 euros by my revolut card, and surprise when i tried to withdraw they said , ohh the card is not working un some countries, you need to deposit through crypto or Neteller and later u can withdraw. I deposit with crypo and surprise again. Ohhh we need to validate the withdraw method. I asked how many time needs, they dont know... And of course always mistake and mistake. Please do not Lost your money here, support are ridículous, and the casino is a totally scam !!! Be carefull

July 27, 2021
Unprompted review
Rated 1 out of 5 stars

Withdrawal process is worst ..

Withdrawal process is worst ... infact i must say they do not intend to process withdrawals.
My withdrawal keep on failing even after 5 times retried and eveytime message received .sorry withdrawal could not be processed due to technical issues... but noone is bothered to explain what exactly is the technical issue while withdrawals
But if you upload no problem occurs amount uploads without any documentations

We have swnt complaint to the email but no response from them either

July 2, 2021
Unprompted review
Rated 1 out of 5 stars

Bahut hi ghatiya or chutiya service h

Bahut hi ghatiya or chutiya service h
I won 23000 rupees and apply for withdraw my money but they stopped my withdraw and ask me for document i gave them and after 2-3 day letter not answer..
Worst service and froud application

June 20, 2021
Unprompted review
Rated 1 out of 5 stars

Poor withdrawal process

Poor withdrawal process, havent been able to withdraw since i started. Will take my deposit wont withdraw my funds won though.

June 14, 2021
Unprompted review
Rated 5 out of 5 stars

I’m really satisfied with this casino

It’s been a great experience so far, I’ve been playing here for 2 months, I liked the promotions and decided to give this place a chance and never regretted about that decision. I played regularly and never had any problems with money withdrawals. Yes, they are not instant, but I always received money within the stated time. Customer support is responsive and always patiently answered my questions, when at first I had some doubts.

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

My lucky casino

Good casino for European players - no fluff and extras, just slots. There are lots of them. Fast withdraws. Adequate support.

May 13, 2021
Unprompted review
Rated 1 out of 5 stars

Worst experience! Report to police!

Worst experience! I registered, played and won and they let me withdraw for the first 3 times. Then they stopped me from withdrawing, and when I contacted support, they asked for documents to verify. I provided them everything they asked for and waited for a week. But when I tried logging in after a week, my account is blocked! And when I contacted support, they said I have multiple accounts, played fraud games, etc! No proof given! I have written to them and told them it must be a mistake and I can provide whatever documentation needed to prove it, but no reply. Don't play here! Is there a place where we complain about them to the law? I don't want to let them go, as the6 are doing this to lots of players.

April 7, 2021
Unprompted review
Rated 1 out of 5 stars

This is the biggest scam casino i've…

This is the biggest scam casino i've ever saw i hit 450euros and they didnt want to withdraw me, asking me for a millions informations, that i need to send them my id then bank card and even that i need to take a selfie holding my card, i did all that they wanted, but no they request more, asking me for my paysafe account whitch i dont even have, i once deposit with paysafe ticket not with paysafe account. Nevermind i never got that money, just make u favour and never deposit on that fake casino.

March 24, 2021
Unprompted review
Rated 1 out of 5 stars

Scam Casino, Bad Treatment

Casinoin.io have confiscated all my winnings of 14925 euros stating that I have a duplicate account on their casino. Details about this was never given it to me. When I tried to withdraw amount, they blocked the logins to account, requested for multiple documents and later found after many days that they confiscated all my winnings. Customer Support is really bad and do not respond properly. Please DONOT ever register or play on this Casino. They treat you badly, scam and confiscate all your winnings with no reason.

March 3, 2021
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look