Casino Of Dreams Reviews 

385
TrustScore 2.5 out of 5

2.5

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Rated 5 out of 5 stars

100% legi customer service, pounds received with little delay but u can be sure u received them ( time to chill )

Company replied

Rated 1 out of 5 stars

I just closed my account as sadly another casino that takes far to long to withdraw. Parimatch withdraw instantly,so money goes into bank within seconds. UPDATE-Yes you replied,but its not processed... See more

Company replied

Rated 4 out of 5 stars

Obviously when you have a bad streak, people give the casino bad reviews, but in terms of overall operation, when you win and want to withdraw your winnings, they are deposited within 24 hours. My 4 s... See more

Company replied

Rated 1 out of 5 stars

DO NOT USE THIS SITE. after playing a few days and getting many min payout on bonuses from games, i have just had account closed with no warning and they owe me my 5% paybacks from past day. they ar... See more

Company replied

Company details

  1. Casino
  2. Betting Agency
  3. Gaming service Provider

Casino Of Dreams

Written by the company

Casino of Dreams online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
Our response to the current situation
At Casino of Dreams, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
Our approach to Safe Gaming
Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
Getting in touch
For any queries, please contact us at support@casinoofdreams.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.

Contact info

2.5

Poor

TrustScore 2.5 out of 5

385 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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2.5

All reviews

(385)

29 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rachael was an absolute star and sorted…

Rachael was an absolute star and sorted out my issue - she went out of her way to get things sorted and was all the more generous as it was my own fault the issue arose in the first place. I would definitely recommend this casino to anyone.

Many thanks - I will certainly be back!

November 14, 2018
Unprompted review
Rated 5 out of 5 stars

Excellent customer support

Excellent customer support, contacted them regarding spins not credited to my account and gerard sorted it out within seconds via the online chat option.

October 30, 2018
Unprompted review
Rated 2 out of 5 stars

not that fantastic rather poor

won some but cost me far more than I won seems a bit mean , and no incentive to carry on as you don't give anything back, bonus payments or cash back for heavy looser

October 22, 2018
Unprompted review
Casino Of Dreams logo

Reply from Casino Of Dreams

Hi Yeo,

Thanks for your post. We do appreciate all feedback.

We’re sorry to hear that your experience on the site didn’t bring you much luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.

Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.

We would never say “you’re luck will change” because as stated above, we simply can’t guarantee that.

What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.

Feel free to pop onto chat and reference this review and we’ll see what we can do.

Thanks,

Team COD.

Rated 4 out of 5 stars

Brilliant service received from Rose

Brilliant service received from Rose on the live chat. Extremely helpful in resolving a withdrawal issue. Only reason this isn’t a 5 star review is that there was an issue in the first place. With service like this I will be sure to use the company again.

October 18, 2018
Unprompted review
Rated 1 out of 5 stars

I would not touch this firm with a…

I would not touch this firm with a barge pole!!!!

Avoid at all costs, as it will only cost you money because they will not pay you when you win.

I was sent multiple incentives to play with them, and on the first ever win, they requested multiple documents to verify my account. I accept this is practice, but after accepting I had done this they still failed to unblock my account and pay me out.

After chasing them multiple times they are now not engaging in any reply and have sent so many emails without reply. I have even sent them links from the gov.uk website which proves they are acting illegally.

I have provided them with everything required (I stopped short of sending un-redacted bank statements from my own business as they have no right) but they should not be able to treat customers like this.

I am taking my complaint up with as many regulatory bodies as I can.

Just avoid - is not worth your time or effort in any way

October 2, 2018
Unprompted review
Casino Of Dreams logo

Reply from Casino Of Dreams

Hi LW,

Thanks for getting in touch with us. We're sorry to hear you're having a unsatisfactory experience on our site.

We have flagged your review with our Customer Support Manager and he will be in touch with you via Trustpilot momentarily.

Kind regards,

Team COD

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