100% legi customer service, pounds received with little delay but u can be sure u received them ( time to chill )
Company replied
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See what reviewers are saying
I just closed my account as sadly another casino that takes far to long to withdraw. Parimatch withdraw instantly,so money goes into bank within seconds. UPDATE-Yes you replied,but its not processed... See more
Company replied
Obviously when you have a bad streak, people give the casino bad reviews, but in terms of overall operation, when you win and want to withdraw your winnings, they are deposited within 24 hours. My 4 s... See more
Company replied
DO NOT USE THIS SITE. after playing a few days and getting many min payout on bonuses from games, i have just had account closed with no warning and they owe me my 5% paybacks from past day. they ar... See more
Company replied
Company details
Casino Of Dreams
Written by the company
- Casino of Dreams online casino and mobile casino provides players with a fun, safe online casino experience with high quality graphics and over 300 casino games.
- Our response to the current situation
- At Casino of Dreams, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@casinoofdreams.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Contact info
United Kingdom
- support@casinoofdreams.com
- casinoofdreams.com
2.5
Poor
385 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
thanks Gwen,excellent and prompt…
thanks Gwen,excellent and prompt customer service
April 8, 2019
Unprompted review
Reply from Casino Of Dreams
Hi Sharifah,
Thank you for your amazing review! We will be sure that Gwen hears about your review and feedback :)
Good Luck,
Team Casino of Dreams
Great vs lovley and friendly
March 26, 2019
Unprompted review
Reply from Casino Of Dreams
Hi Sarah,
Thank you very much for the lovely comments, we appreciate you taking the time to leave your review.
Team Casino of Dreams
Teresa was very helpful and polite
Teresa was very helpful and polite, answered all my concerns
March 25, 2019
Unprompted review
Reply from Casino Of Dreams
Hi Pete.
That you for the awesome review, ill be sure to escalate your feeback to Teresa :)
Best of Luck!!!
Team Casino of Dreams
Gloria was kind
Gloria was kind, considerate, knowledgable and understanding. A genuine compliment to your staff
March 18, 2019
Unprompted review
Reply from Casino Of Dreams
Hi Karen,
Thank you so much for your kind words, we really do appreciate them. We will be sure to pass along your feedback to the chats hosts, support team and of course Gloria :)
Thanks again and good luck,
Team Casino of Dream
Always very professional and helpful
March 5, 2019
Unprompted review
Reply from Casino Of Dreams
Hi Darren,
Thank you for your great feedback. We will pass it along to our support team for you! :)
Team Casino of Dreams
Reply from Casino Of Dreams
Hi Maria,
Thanks for the awesome post, it is very much appreciated :)
Team Casino of Dreams
Reply from Casino Of Dreams
Hi Shabana,
Glad we could help, thank you for the lovely review.
Team Casino of Dreams
I had problems with a game and the…
I had problems with a game and the issue was not found until i contacted teresa who didnt just try 1 thing and send me on my way like other agents she was very good at trying to find the problem and with her help confirmed it was not my device but a internal problem. Great service!!!
February 6, 2019
Unprompted review
Signed up as a new customer through…
Signed up as a new customer through cashback site quidco, deposited and wagered £30, the cashback did not track in my account and casino of dreams is no longer listed on the site so I can't get my cashback.
January 26, 2019
Unprompted review
Teresa is Great
Teresa was great, asked for help and got it no messing lovely person she was really nice. and sorted my problem in no time at all thank you
January 9, 2019
Unprompted review
Great customer support care team
January 4, 2019
Unprompted review
I have had a very bad experience with…
I have had a very bad experience with casino of dreams after depositing over £20 and one for hundred pound I was so pleased but when I withdrew my winnings my account was suddenly locked so I contacted them and they said I had opened another account which I have proof I did not as it’s my first time gambling online after all this they decided to keep my winnings and keep my deposit which was bang out of order please do not deposit on this site because after you make a withdrawal a lot of people tell you they close your account if I could it would be no stars given
December 29, 2018
Unprompted review
Unresolved gaming issue
Unresolved gaming issue, unwilling to honor my bet so if zero was available would give that.
December 27, 2018
Unprompted review
very good casino and support staff…
very good casino and support staff (Rachael). highly recommended
December 16, 2018
Unprompted review
Very helpful customer service!!
December 15, 2018
Unprompted review
Racheal was helpful she is a brilliant…
Racheal was helpful she is a brilliant employee however I have my doubts about the website itself deposited over 1600 pound and won nothing avoid like the plague
December 10, 2018
Unprompted review
Reply from Casino Of Dreams
Hi Chris,
Thanks for your post. We do appreciate all feedback.
We’re sorry to hear that your experience on the site didn’t bring you any luck. Something that ensures the safe and fairness of our site is we have absolutely no control on when and what our slot machines pay out.
Our games are provided by the some of the most reputable providers in the industry such as Microgaming and Evolution Gaming. Independent bodies audit all the games regularly.
We would never say “your luck will change” because as stated above, we simply can’t guarantee that.
What we can say is that anyone we feel hasn’t gotten value for money we will certainly look at compensating them with some bonus funds in the hope that they will find a win.
Feel free to pop onto chat and reference this review and we’ll see what we can do.
Thanks,
Team COD
Rachel was very helpful and efficient
Rachel was very helpful and efficient. Thank u. Mse788513
December 9, 2018
Unprompted review
Customer service excellent.Had a small…
Customer service excellent.Had a small issue Teresa sorted it instantly
December 1, 2018
Unprompted review
Teresa helped me resolve the problems…
Teresa helped me resolve the problems with my account very quickly and was really helpful.
December 1, 2018
Unprompted review
quick and efficiant rachael was very…
quick and efficiant rachael was very polite and helpful,casino of dreams is trustworthy and fun
November 29, 2018
Unprompted review
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