Casino Rewards Reviews 934

TrustScore 1.5 out of 5

1.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many people were dissatisfied with the payment process, citing issues with withdrawals, suspended loyalty points, and difficulties with account access. Customers also frequently reported problems with the products, noting concerns about game fairness and difficulties with bonus redemption and payout processes. The customer service was also a major source of frustration, with many describing it as unhelpful, robotic, and unresponsive. Additionally, the pricing was often criticized, with users feeling that they had to deposit more money to receive rewards. However, some customers also noted that payments were timely and accurate, and they appreciated the free spins and VIP points offered. A few other people also felt that the customer service team was professional, loyal, and always ready to help with quick answers.

What people talk about most

Payment

Customers expressed significant dissatisfaction with payment processes. Many reported issues with delayed... See more

Product

Clients share negative opinions on product, particularly regarding game fairness and payouts. Many reviewers... See more

Customer service

Consumers express significant dissatisfaction with customer service. Many report being redirected between... See more

Website

Reviewers highlight ambiguous aspects of the website. Many customers express strong dissatisfaction, calling... See more

Price

Users describe negative interactions with price, frequently reporting that the company is focused on money... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Followung my review I would now like to make a further comment regarding prpmotions. I am not a big gambler $20 a time hoping for a few wins regardless of how much also collecting free spins or free s... See more

Company replied

Rated 2 out of 5 stars

About a year ago casino rewards was one of the best best casino available in canada but at the moment the casino seems to be completely run by bots which offer little to no customer service should is... See more

Company replied


Company details

  1. Computer Support and Service Company
  2. Call Center
  3. e-Commerce Service
  4. Promotional Item Store

Written by the company

Casino Rewards is one of the longest serving and most trusted online casino groups available, serving millions of players around the world. Learn more about Casino Rewards Loyalty Program - Home to the Biggest Winners!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

934 reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Won't pay me what I won

I won back in August, they told me that I owe them money from echecks that weren't processed. I dont deal with echecks. They ended up giving me 1651 out of my 3100 winnings and told me to send in documents to collect the rest. I sent in my documents and now they restricted my account and still haven't gotten back to me about the rest they owe me. I won earlier this year and they gave me my winnings. Why am I told I owe them from back in 2022 and why didnt they mention it earlier this year when I won. It obviously wasnt me owing them back in 2022 because I wasn't playing these online slots, let alone, I wouldn't even play that amount they said I owed and I don't deal with echecks and they are not connected with my account.

August 27, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for getting in touch. The details you've provided don't quite align, and unfortunately, we lack the means to verify this information on our end. For further clarification and assistance, it would be best to email support@crhelpdesk.com.

Rated 1 out of 5 stars

Be carefully of using VIP points

Why would I not be able to activate and use my vip points ? Because previously i won some money with vip points ? Very suspicious

October 12, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Please get in touch with our support team if you are having trouble redeeming bonus: support@crhelpdesk.com

Rated 1 out of 5 stars

Rewards riches is beyond a joke

Rewards riches is beyond a joke, at one point and time i was on platinum status and tbh it was no different to all other statuses a SCAM

October 15, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback. Rewards Riches is meant to be that little boost that helps you towards your next win. The higher the Level (which is different to your status) the better the prizes. Get in touch with out support team to get tips on how to make the most of this. You can each them at: crhelpdesk.com

Rated 1 out of 5 stars

Cashing out

Well i have been trying to get my winnings of a little 240 dollars,
I have sent my documents 4 times already where they asked me to send ,I get an email that says my documents are accepted, and everytime they say they didn't get them or they say not clear. Always a run around, they must all be bots, and don't ask live chat , only bots also,can't ask a bot a question
And there phone number is a joke, i have the feeling they don't want to pay out and hope you'll give up. Been almost a month this has been going on.
And there still asking me to play.
I would not recommend any of casino rewards affiliates to anyone.

update: well drivers license from Quebec have to been blown up (made bigger) so Cr can read them,
so my documents seem to be all in order, but will see. anyone from Quebec remember to make id's bigger. will keep posting as time goes on

update:: with bigger id finnaly got y winngs, so everything good

September 30, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback. We take your concerns about the cashout process seriously. Our team is committed to ensuring all documents are processed correctly and efficiently. If you've sent your documents multiple times and are still experiencing issues, please reach out directly to our support team at support@crhelpdesk.com for immediate attention.

We understand how important it is to receive your winnings, and your experience does not reflect our commitment to player satisfaction. Your insights help us improve our services, and we appreciate your patience as we work to resolve this matter.

Rated 2 out of 5 stars

End of gambling for me. Adiós CR - CASINO REWARDS

I closed my last account with CR today. It was a love affair that had to end, as I was always on the loser end; CR collected quite a bit of money from me, on average, $3650 per year, but this amount could go higher on occasions. They seem to be an audited casino, that is, they can't just take your money. They have rules to follow. Nevertheless, they are a casino, and the house always wins. I have no complaints against staff, they did the best they could for me, with the resources they had. However, I do NOT recommend any kind of online gambling. It's just like alcoholism. You could be deep into an addiction and not realise it. I started in 2016; a budget advisor told me I was bordering on problem gambiing, then I closed most casino accounts, but left the Captain Cooks, one of many casinos run by C-Rewards. Lately, there have been a few problems with payment. I often win much less than what I spend, then they asked which account to pay into, then they split the payment without my knowing. Last time they said they couldn't pay into my bank account, I offered another one and 72 hours later they hadn't processed it, nor they had contacted me. Imagine if I had won millions! Gambling had become a sick habit for me, as I used it to kill boredom and manage stress. The more stress, the more gambling. CR are supposed to promote safe gambling. but it was my bank that did it, usually blocking my card if I made too many deposits in a row. Even being a potential problem gambler, CR made irresistible offers, that even after having lost $40 in one hour, I couldn't help, but buy more casino chits. Since 2015, I've noticed that gambling sites are increasing the speed of bets, at the same time reducing payout. In 2016 I won 1,000 several times. Last year, the biggest win was a 4,000 prize on CR Treasure Quest, on a $48 bet. This year my highest win was a $800 on Cash Splash, on a $3 bet. I lost the lot by letting my greed run wild. I has been a great experience for me. Now I know that people who are vulnerable to problem gambling get sucked in and could even lose all their assets, as it happened to a woman I know. She was determined to win and lost her own home in the hope of recovering what she had lost. CR did restrict my account once I disclosed potential problem gambling. Apart from puttig me in time out, and close most of my other accounts, it didn't do anything different. It still offered cash bonus and free spins several times in a 24-hour cycle. The gambling experience can send you on a trip to another world, where you can freely deny your crappy life. I loved playing Bonny the Pirate, a woman who only made nonsensical statements, but the idea of being on a ship controlled by a female pirate from the 1600s really seduced me. Fiona Lucksley was another character, very pretty, sexy, more suited to male audiences, I imagined she was a bright daughter from Ireland, then the Lucky Leprechaun and so many others that kept me entertained. I was a gold member, but I didn't think I received any special treatment for that. Looking back, I spent at least $30,000 in these past 9 years, but have nothing to show for it. Meantime, precious metals have gone up 350% and I would've been much better off saving the money and investing in silver. I knew I had to fill the void when it came to stopping gambling, and I did it with a writing hobby. DO NOT SPEND TIME IN CASINOS, IF YOU DO, HAVE A TRUSTED FRIEND WITH YOU ALWAYS. In case you are hooked, they may help rescue you. Instead, you could find something useful to do, that will entertain, inform or just help someone fill their time with useful stuff. Lots of love to all of you.

October 8, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your honest review. We'd like to point out something that might be beneficial for you. Our casino offers a range of responsible gambling tools designed to support safer gaming practices. Should you decide to play at a casino again, we encourage you to contact our support team. They are ready to assist you in exploring the safest and most suitable gambling options available to you.

Rated 1 out of 5 stars

are these guys still somehow cheating…

are these guys still somehow cheating players????? how in the world is it even up for debate when you experience dealer getting blackjack both 'live' and non live 20, 25, and even 30 X in a flooking row?! clear as daylight without any pollution what they are doing to players across the board. stupidly bent not a shadow of a doubt

October 6, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your review. To ensure the validity of your experience, we need to confirm that you have an account with us. Please make sure you respond to the prompt requesting your details and fill it out completely, enabling us to accurately locate your account.

Rated 1 out of 5 stars

Played captain Cook casino and I…

Played captain Cook casino and I luckily won.They had a new game out that I wanted to try,put $10 in and got it up to $32.I know there casinos are hard to win on so I went to withdraw my money, minimum withdrawal is $50, that's a joke right there.Got it up to $50 so in got my winnings out.Took 13 hrs to process it then I get a message from from them they hold that money in your account for 2 more days 😆another joke.Dont play any of their casinos,play elsewhere these casinos suck

September 27, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback. We appreciate your experience with winning at Captain Cook Casino, but we understand your frustration regarding the withdrawal process.

Please note that the minimum withdrawal requirement and processing timeframes are clearly stated in the casino terms and on the withdrawal page. If you have further concerns or need assistance, feel free to reach out to our support team at support@crhelpdesk.com. Your input is noted, and we are continually working to enhance our services.

Rated 2 out of 5 stars

played on casino rewards casinos for…

played on casino rewards casinos for nearly 2 years and was lucky to get a couple of small wins, usually they only let you get upto $200 but nothing more so that most dont bother making a withdrawal and if they do they encourage you to reverse it and by the time you wait 48 hours minimum and if the weekend its twice that time most would have reversed $200 hence why they dont let you get any further than that and it's not even necessary to wait that long but it's how they scam you. plus I had a withdrawal to skrill which is instant but it wasnt which is the only time I have ever experienced that.

January 10, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your thoughts. We appreciate your long-term engagement with Casino Rewards. While it's great to hear you've had a couple of wins, we understand your concerns regarding withdrawal limits and processing times.

All withdrawals undergo necessary security checks to ensure safety, which can sometimes extend the timeframe. We are constantly working to improve these processes. If you experienced an unusual delay with your Skrill withdrawal, we encourage you to reach out to our support team at support@crhelpdesk.com for clarification and assistance. Your feedback is important as we strive to enhance our services and provide a better gaming experience for all players!

Rated 1 out of 5 stars

I have played on casino rewards

I have played on casino rewards, on and off for years... I have never had any "luck" on their casinos. It seems all the games somehow stop doing anything at the same time, if you do end up winning, you will go on a long long losing streak, almost as if it is taking back the money you had previously won.

September 22, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your experience. We appreciate your feedback regarding your time with Casino Rewards. While we understand your perception of the gameplay, it's important to clarify that our games function with certified random number generators, ensuring fair outcomes for all players.

Winning can fluctuate, and some players do experience streaks of both wins and losses. If you feel your experience has not aligned with others, we encourage you to reach out to our support team at support@crhelpdesk.com for assistance. Your insights are valuable as we continue to improve our services and enhance the player experience.

Rated 1 out of 5 stars

SCAM! Don't play.

I won $3500 on this site and they said they couldn't verify me and they didn't pay me. They even blocked me from there live chat so I couldn't message them.
Total scammers!
Update. It was in spam so I was talking to you live support and at the end they said I have to deal with your risk management team. I will send an email and worst case I will just send everything to my lawyer if we can not resolve the issue. If it gets resolved I will change my review

September 21, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Hi there,
I can see that a casino representative has emailed out on the 26th September with the subject line "YukonGold", sent from support@crhelpdesk.com. Please check your junk and spam folders, or email us directly on the email above.

Rated 5 out of 5 stars

Awesome

Awesome , best

September 19, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your positive feedback! We’re thrilled to hear that you think our casino is awesome! Your satisfaction is our top priority, and we’re committed to providing the best gaming experience possible. If you have any suggestions or need assistance, feel free to reach out anytime. Happy gaming! 🎉

Rated 1 out of 5 stars

I had 150.00 in my account I don't play…

I had 150.00 in my account I don't play often. They sent me a promotion so I logged in only to see all my money is gone. I tried their stupid chat but it's AI kept making me change my password and the conversation would disappear. I want you to deposit the money in my bank

September 18, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback.

We’ve asked our team to reach out to you directly to review your account balance and assist further.

If you prefer, you can also contact our friendly 24/7 support team at support@crhelpdesk.com.

Rated 2 out of 5 stars

fraud

I played for the first time at the quatro casino and won 200 euros. I received the payment two days later . Then I played and won 800 euros, and that's when it started. They didn 't withdraw money for a whole month, and when they received all the documents, they just silently disconnected the account and still didn 't respond to emails . I wrote to egogra. Egogra wrote to them and they don't respond to my letters .

August 16, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback.

The appropriate team has reached out regarding your account, and we’re unable to assist further on this platform. Please refer to their communication for next steps and feel free to respond if anything is unclear.

Rated 1 out of 5 stars

Still Waiting for My $800 Withdrawal

I’ve played at Zodiac Casino for almost 10 years and usually had no issues with withdrawals. My previous withdrwals including my last withdrawal in August arrived within 3 days.

This time, I withdrew $800 at the end of August. September 1st via eCheck it was marked as released, but the money never arrived. The casino gave me a Merchant Transaction ID, but my bank and PayDirect Billing Solutions both confirmed it doesn’t exist.

Support keeps telling me different things (“technical delays,” “partner bank involved” etc.) but I still don’t have proof of payment or a clear answer. It’s been nearly two weeks, and I feel like I’m just being stalled.

I just want transparency and the funds that are rightfully mine.

Update: While I have been in touch with the payments team on several occasions, the situation remains ongoing and no clear resolution or timeframe has been provided.

Update: Update: I received another “withdrawal processed” email today (September15, 2025), but the funds still haven’t arrived in my bank account. I’ve contacted the payments team again via email and requested that the withdrawal be re-issued via Interac instead (which I have asked multiple times in the chat) of eCheck for reliability. Still waiting for a resolution.

Final Update: I finally received my $800 withdrawal today, processed through Ilixium Canada. Relieved it’s resolved, but the lack of clarity about payment processors caused a lot of unnecessary stress. If you’re playing with Casino Rewards, I’d recommend avoiding eCheck withdrawals and requesting a different method instead.

September 9, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Hi Sue! I can see that you are already in touch with our payments team who have advised of next steps. Please keep in touch with them for further support. Thank you!

Rated 1 out of 5 stars

Worst experience with a casino ever

Worst experience with a casino ever. Not true to their terms and conditions. Would not credit bonus after meeting the conditions, it’s favoritism by the support manager who can choose who and if they’ll help. My one account they credited me the bonus no problem when I made two separate deposits and did not receive bonus and the other account they would not and were very rude. Would not answer cautions and giving generic responses like a robot. I’ve spent a lot of money here and get treated like garbage I will not be playing any more becuase the manger on suooort right now and the agents Jason and keagan

September 3, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for getting in touch, Josh. After reviewing your account details, it appears that our support team has successfully addressed your concern. Our goal is to uphold a high standard of customer service, so if anything falls short of your expectations, please don't hesitate to reach out directly to us at support@crhelpdesk.com. We're committed to ensuring you receive the highest quality of service.

Rated 2 out of 5 stars

i havent received any vip gifts an i…

i havent received any vip gifts an i have been registerd to this casino classic account for a couple years we need more free bonuses

August 27, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for your feedback.

Casino Classic and the Casino Rewards program are designed to reward loyalty with exclusive bonuses, VIP promotions, and special offers—including our Rewards Riches bonuses. Many members enjoy these benefits regularly. If you haven’t received VIP gifts or want information about ongoing offers like Rewards Riches, our 24/7 support team is always available at support@crhelpdesk.com. We’re committed to making sure every member enjoys rewarding experiences and timely bonuses.

Rated 1 out of 5 stars

I can't get into any online casinos

I can't get into any online casinos, anyone else have this problem?

August 17, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for reaching out. If you’re having trouble accessing online casinos, it could be due to regional restrictions, account settings, or technical issues. Our 24/7 support team at support@crhelpdesk.com is happy to help troubleshoot and guide you through any access problems you may be experiencing. Please feel free to contact us so we can assist you directly and get you back to enjoying your gameplay.

Rated 1 out of 5 stars

I had been playing at this casino for a…

I had been playing at this casino for a long time. After winning €1820, I withdrew my winnings and continued depositing and playing without using any promotional offers. Despite that, my VIP points were blocked under the claim that I had abused promotions, which is absolutely not true. I asked them to provide proof of what I had supposedly abused, but instead, they just kept repeating that I should play my favorite games.

Later, I played with small bets, but the system seemed clearly manipulated, as my money would disappear within minutes – as if the casino wanted to take back the money I had previously withdrawn. My VIP points remained blocked, and since I eventually lost patience, I moved to another casino where I’m much more satisfied. And this doesn’t only happen to me – the same thing has happened to other players after withdrawing their winnings. They kept telling me that if I played, I would be able to convert my VIP points into tokens, but to this day it has never happened – and it never will.

July 7, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your experience and for your time as a player with us. While we cannot discuss account-specific details here, we want to reassure you and all members that our games are never manipulated—every outcome is determined randomly, and we proudly offer our Highest Win Rate Guarantee to give everyone a fair shot at winning. If you have any new questions or additional information to provide, our friendly 24/7 support team at support@crhelpdesk.com is always available.

Rated 2 out of 5 stars

Casino Rewards Review

About a year ago casino rewards was one of the best best casino available in canada but at the moment the casino seems to be completely run by bots which offer little to no customer service should issue occur. If want to actually make / win stay away from the works of these.

August 11, 2025
Unprompted review
Casino Rewards logo

Reply from Casino Rewards

Thank you for sharing your feedback. We’re glad to hear you previously enjoyed your experience with us. While we use automated systems like CHIP for quick assistance, our dedicated 24/7 support team is always available at support@crhelpdesk.com if you’d prefer to speak directly with a real person. We remain committed to providing fair play and rewarding opportunities for all our members. If you have any questions or concerns, please don’t hesitate to reach out - our customer service operators are here to help and ensure you have the best possible experience.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look