Cassidy Travel Reviews 

18,057
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 3,876 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful, polite, and exceptionally knowledgeable staff members for providing prompt and efficient assistance with all holiday bookings and travel arrangements. Many consumers deeply appreciate the seamless booking process and tailored recommendations that make planning complex trips completely stress-free, pleasant, and entirely straightforward. Some reviewers were not happy with occasional communication gaps, such as unreturned phone calls or frustrating difficulties when handling online vouchers. Other people noted minor complications regarding unadjusted booking modifications and unexpected schedule changes that negatively impacted their overall travel plans and holiday experience.

What people talk about most

Staff

Users describe positive interactions with staff, praising them for being exceptionally helpful,... See more

Service

Reviewers highlight positive aspects of service, consistently praising the friendly, approachable, and super... See more

Holidays

Customers consistently note positive experiences with holidays, frequently highlighting the exceptional... See more

Booking process

Reviewers express great satisfaction with the booking process, frequently highlighting friendly,... See more

Customer service

People report positive experiences with customer service, often praising staff members for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Having used your company before I keep returning regularly, as I know I will be looked after efficiency. The booking process was seamless from start to finish.Friendly knowledgeable staff and every de... See more

Company replied

Rated 5 out of 5 stars

The service we got was outstanding. We booked our trip through Dawn Conway and she was brilliant. Nothing was ever a problem and her input and advice were spot on. We cannot thank her and Sharon enoug... See more

Company replied

Rated 5 out of 5 stars

Thank you Amanda Anderson for your patience n expertise. I went into Cassidy travels with a plan to join some U K members of our family for a hen's party in Rome. I also wanted to extend my holiday w... See more

Company replied

Rated 5 out of 5 stars

I've never used Cassidy Travel and I'm so glad I did this time around! WE've just booked our holiday and Rachel couldn't have been nicer and more accomodating. She helped us find a family holiday that... See more


Company details

  1. Travel Agency
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Flights Search Site
  5. Hotel
  6. Travel Aggregator

Written by the company

Ireland's #1 Travel Agents Irelands Award-winning travel experts: book your holiday with confidence. With over 40 years of experience, Cassidy Travel is Ireland’s leading local travel agent. Voted 2024 Irish Travel Trade Travel Agency of the Year


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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1-star

Asks customers to review

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4.9

All reviews

(18,057)

3,843 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I contacted Cassidy Travel just a few week…

I contacted Cassidy Travel just a week or two ago about organizing a trip to a match in Sivelle. I was put in contact with a lady called Ella. She was most helpful in organizing our trip and had everything set up for us in a matter of days. I certainly will be using Cassidy Travel again thanks to the great work done by Ella.

September 18, 2026
Cassidy Travel logo

Reply from Cassidy Travel

Dear Customer,

Thank you so much for your fantastic review! We are absolutely thrilled to hear that our team member provided such excellent assistance in organizing your trip so quickly.

It's wonderful to know that you had such a positive experience and we truly appreciate your kind words. We look forward to helping you with your future travel plans!

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars
Cassidy Travel logo

Reply from Cassidy Travel

Dear Anthony and Eva,

Thank you for your wonderful feedback! We're delighted to hear that you experienced great service from our team. We truly appreciate your kind words and look forward to assisting you again.

Kind regards,
Cassidy Travel

Rated 5 out of 5 stars

Louise Brennan was wonderful to deal…

Louise Brennan was wonderful to deal with. We are travelling to paris with an overnight in versailles to visit the castle. Louise booked all accommodation and our park tickets to Disney. No hassle or stress for us. Delighted with service at Cassidy travel Blanchardtown

September 16, 2026
Rated 5 out of 5 stars

The service was exceptional

The service was exceptional. No waiting around. Email responses were accurate and to the point. Especially though you got to speak with a human being who was courteous, knowledgable and really appreciated my business.

September 18, 2026
Rated 5 out of 5 stars

The first time I booked my holiday the…

The first time I booked my holiday the girl made an error in the email stating it was Lanzarote airport instead of Tenerife ,I followed up later that evening on your customer service number and the matter was sorted. Received excellent information from the representative about the hotel and what it provides.So looking forward to going for the week in November

September 11, 2026
Rated 5 out of 5 stars

First time Fan!

I've never used Cassidy Travel and I'm so glad I did this time around! WE've just booked our holiday and Rachel couldn't have been nicer and more accomodating. She helped us find a family holiday that truly feels like it suited US.

September 18, 2026
Rated 5 out of 5 stars

Enchanted Princess Cruise

Just back from a week cruise on Enchanted Princess and we had a fantastic time, food entertainment and ports were all amazing. We are so impressed we are going to book another for next year. Ainie in Cassidy Travel organised everything and her recommendations were perfect for us . Highly impressed !

September 8, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience …

Fantastic experience can’t recommend Dylan Quinn enough he was so helpful to me he went above and beyond for me I will definitely be booking soon with Cassidy Travel dundrum

September 2, 2026
Rated 5 out of 5 stars

Top class

Ashleigh was friendly and professional and did exactly what she said she was going to do. Explained next steps in detail as well which was very reassuring. Top class service when making my booking

September 18, 2026
Rated 5 out of 5 stars

Great customer service from cassidy travel in Dublin's Ilac centre

The staff were very helpful & knowledgeable from quotation stage to processing my booking over the phone next day. The emailed quote was very clear & so easy to follow as was the booking confirmation issued without delay once payment was received. Very happy to support a well run Irish family travel business & dealing with staff face to face in the ilac centre. The level of customer service is excellent & I have no hesitation in recommending cassidy travel.

September 17, 2026

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