While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Material Handling Equipment Supplier
  2. Manufacturer

Written by the company

Trusted caster supplier for industrial use, with over 65 years experience in nearly ever industry and application. Trusted by thousands, we design, build, and supply only ANSI ICWM tested casters for lasting safety and performance. We are headquartered in Westlake, OH in our advanced 75,000 sq. ft. facilities, and have leading manufacturing facilities, engineering, and logistics partnerships that enable us to serve customers nationally, and worldwide.


Contact info

4.2

Great

TrustScore 4 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I like :)

It was exactly what I needed and at a fair price. Fast shipping and well-protected. Thanks!

August 25, 2025
Rated 3 out of 5 stars

Took way too long to ship out.

Took way too long to ship out.

August 19, 2025
Caster Specialists logo

Reply from Caster Specialists

Hello Patrick, thank you for sharing your feedback. We’re sorry the shipping timeline felt longer than expected and appreciate the opportunity to clarify.

Your order (#CSP12109) was placed on August 13 and shipped on August 19, which is within 4 business days. These spring-loaded casters are a made-to-order item, and our website notes a standard ship window of 5–10 business days for this product.

While we’re glad we were able to ship your order ahead of the posted timeframe, we understand how important clear expectations are and regret that this did not align with what you were anticipating.

If you have any questions about lead times, future orders, or delivery options, our team is always happy to help.

— Caster Specialists

Rated 2 out of 5 stars

deceiving information

When I placed the order your website said you had everything in stock. I paid $84. For 2 day shipping. The product arrived 6 days later.
Your team member said they were out of stock and you had to wait to receive product.

August 7, 2025
Caster Specialists logo

Reply from Caster Specialists

Hello Joe, and thank you for your feedback. We’re sorry this experience felt frustrating and appreciate the opportunity to clarify.

Your order was placed on August 7 and shipped within 48 hours, which aligns with the assembly and shipment window displayed on our website. At checkout, UPS Ground was selected as the shipping method (as shown on the order confirmation), and the order was shipped accordingly after assembly and inspection.

We regret that expectations were not aligned, and we want to assure you there was no deception involved. Your order was processed and shipped exactly as communicated at checkout.

As a family-owned business with over 65 years of experience, we work hard to earn trust in every customer interaction. If there is anything we can do to further clarify details, assist with future orders, or confirm delivery timing, please don’t hesitate to reach out—we never want a customer to walk away disappointed.

Thank you again for taking the time to share your feedback.

— Caster Specialists

Rated 5 out of 5 stars

Amazing Advice!

I was unsure which caster would be best for my application and received amazing advise, great pricing and fast delivery. I'll use them every time from now on!

October 10, 2024
Unprompted review
Rated 5 out of 5 stars

Website chat to order fulfillment -- Excellent

Reached out via the website and they were very responsive, did not have to communicate with a robot or someone overseas. He was super helpful is asking questions to make sure I was ordering the correct items for my environment that would last and be ergonomically the best. Order was shipped in a timely manner.

December 4, 2024
Unprompted review
Caster Specialists logo

Reply from Caster Specialists

Thank you Bonnie for letting us help advance your mobility! We truly appreciate your review and business and love helping customers get safer, more ergonomic caster solutions. Any time you need more casters, we are ready to help!!
- The Caster Specialists Team

Rated 5 out of 5 stars

Great people very good products and…

Great people very good products and easy to work with. Shipped right away.

December 12, 2024
Unprompted review
Caster Specialists logo

Reply from Caster Specialists

Thank you Rick for your review and business! Our people are what make a difference and I'm glad you had a great interaction with the team. It's simply about doing it right, and that's the foundation of our values. Please let us know if we can help with any future project and thanks again for taking the time to review us!
- The Caster Specialists Team

Rated 5 out of 5 stars

Great Experience

what a great website to use LOVE the ability to download drawings and when I had questions, customer service was able to answer quickly. I'll be back on my next project.

December 15, 2024
Unprompted review
Caster Specialists logo

Reply from Caster Specialists

Thank you Mike! That is one of our favorite benefits as well :) free to download CAD models that all are ANSI ICWM tested to ensure lasting safety and performance in your mobility. Please let us know if there is anything else we can help!!
- The Caster Specialists Team

Rated 5 out of 5 stars

Easy to work with and responsive

Easy to work with and responsive. Helped me find the right caster for my application that was in stock and was able to fulfill a large order in less than a week.

December 2, 2024
Unprompted review
Caster Specialists logo

Reply from Caster Specialists

Thank you Ty for the review! We strive to quickly help you determine the best caster solutions for your project, ensuring you get casters that are safe and deliver the performance you need. We carry one of the largest inventories in the country to ensure we can meet the needs of the marketplace and are pleased to work with you and your team!!
- The Caster Specialists Team

Rated 5 out of 5 stars

Getting what I needed

Information was presented clearly so I could confidently order the products I needed for my application.

November 19, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look