Amazing service by the Castle Bell team, ordered in the morning, messaged requesting pick up rather than posting out, communication was great when one item no longer available, packaged up lovely read... See more
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Excellent and friendly service. Fast postage and fast response to email enquires. Outstanding quality and crystals well wrapped and protected for postage. Highly recommend. Have ordered a few times.... See more
Well packaged, lovely quality glass and colourful ornaments. Love seeing the 'rainbow' effect in the tear shape glass gem that hangs freely below the main ornament. I love the so much I am going to bu... See more
Great communication ..My question was answered straight away....Awesome selection of gifts..suncatchers..crystals etc..Beautifully made and boxed...Fast delivery....Highly recommend..I will be orderin... See more
Company details
Written by the company
Independently owned small business with an online presence and High Street shop. We have a great range of crystals & art glass that make terrific gifts for birthdays anniversary's or to keep for yourself !
Contact info
5-7 Clwyd street, LL151HF, Ruthin, United Kingdom
- 01824 707979
- info@castlebellgifts.co.uk
- castlebellgifts.co.uk
4.9
Excellent
809 reviews
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Brilliant company for gifts for friends…
Brilliant company for gifts for friends and family quick and reliable would recommend to everyone first class
March 27, 2023
Reply from Castle Bell
Thank you another 5* review Isobel :-)
Easy to order and pay
Easy to order and pay. Order arrived on time. Package is lovely to. Gave one to my daughter as a gift
March 27, 2023
Reply from Castle Bell
Thank you for your review Kim
Reply from Castle Bell
Thank you for your review Maria
fantastic product and service 5 stars
March 27, 2023
Reply from Castle Bell
Thank you for your review Scott
Reply from Castle Bell
Thank you for your review Mo
2nd purchase received
2nd purchase received, absolutely beautiful.
Very well packed, and a lovely thankyou note.
Thank you so much
March 21, 2023
Reply from Castle Bell
Thank you for your review Sheena
Beautiful gifts
Very easy website. Order came quickly with a lovely personalized note. Highly recommended, beautiful and varied choice of gifts.
March 16, 2023
Reply from Castle Bell
Thank you for your review Sharon
I ve used castle bell for a number of…
I ve used castle bell for a number of years and they have always been swift in sending out my orders, the beautiful glass they stock has been a hit with all my family, I won't go anywhere else for birthday/Christmas gifts, I also love the little hand written note in the box which makes you feel valued as a customer.
March 16, 2023
Reply from Castle Bell
Small business like ours absolutely rely upon repeat business / sales - Thank you for your review Lisa
Great quality
Great quality, and arrived quickly, in a lovely presentation box. Will definitely be shopping here again !!
March 10, 2023
Reply from Castle Bell
Thank you very much for your review Joanne
Lovely crystal for mother's day
Lovely crystal, straight forward and easy to order ( I am useless at technology!) came in very nice packaging and a personal little note from the seller, which I found made it more personal, so thank you, top class service 😀
March 16, 2023
Reply from Castle Bell
Thank you very much for your review Amanda
The item is lovely but very small.
March 21, 2023
Reply from Castle Bell
Caroline thank you for your review. I'm sorry it was smaller than what you expected - these are not generally large items. We do put the size in the item description. Be aware that any item you are unhappy with with will have a no quibble refund policy and will always do our best to please. I appreciate your review non the less and take onboard your comments. Thank you for your purchase.
Gave 5 stars and love it
Gave 5 stars and love it, however I have to say for me the medium size ones I've already purchased are more for me. Maybe more delicate, but as I say that's just my opinion.
March 17, 2023
Reply from Castle Bell
Thank you very much for your review The middle size ones do have a more delicate appearance - we concur !
I accidentally ordered two items and…
I accidentally ordered two items and Helen got in touch with me to point this out. As soon as I confirmed the mistake I was refunded. Also I loved the item I purchased and the packaging was lovely.
February 22, 2023
Reply from Castle Bell
Its easy to sit back, say nothing, keep your fingers crossed the customer doesn't notice or let the customer have the trouble of returning goods. But we are not about that life. It isn't always a mistake but more often than not it is - so we do the right thing, make the call, sort it out and give a refund the same day where ever possible. Thank you very much for your review Allison.
Lovely item
Lovely item. A bee crystal sun catcher for a friend who's retiring. Delivered promptly in a nice presentation box and a silver jiffy bag. Very pleased with the service. Would definately use this company again.
February 23, 2023
Reply from Castle Bell
Thank you very much for your review and kind words Beverley
Very pretty but smaller than expected…
Very pretty but smaller than expected and the chains on them too short .
February 20, 2023
Reply from Castle Bell
Thanks for your feedback Phillip. Can I firstly say that if you are unhappy in anyway we will always exchange or refund any item for any or no reason - no quibbles here. We do try to get across the sizes of these items. The size is in the item description. We also put a photograph of the 3 different sizes together against a hand so the size can also be visualised. I’m not sure what else we can do. They generally arn’t large items. I do like the idea of a longer chain and this is something I will pass onto the makers.
Absolutely brilliant once again
Absolutely brilliant once again. Ordered a gift for my friend and arrived so fast. A beautiful stunning gift xxxx
February 10, 2023
Reply from Castle Bell
Thank you very much for your review and kind words Alice - pleased you are happy with your purchases !
Reply from Castle Bell
Thank you very much for your review Anna - we appreciate your custom
Came on time and beautifully displayed…
Came on time and beautifully displayed in a lovely box
January 25, 2023
Reply from Castle Bell
Thank you very much for your review Charmaine - beautiful like our customers !
brilliant company
I purchased a butterfly window jewel for a little boy who just lost his mummy and she loved butterflies. I told him everytime the sun or light shined though it it would sparkle every where just like his mum. It's lovely well made and arrived super fast .
January 13, 2023
Reply from Castle Bell
My Heart is breaking - what lovely thought in very sad circumstances x Thank you very much for your review
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