Highworth Emporium Reviews 

635
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Delivery came very quickly and well packaged. Get choice of jelly cat soft toy’s online and instore. Very pleased with them. Only one small thing, very thoughtful including chocolates with order but w... See more

Company replied

Rated 5 out of 5 stars

Have started a theme of seasonal tea light holders, found the perfect spring holder at Highworth Emporium.Arrived today, its beautiful, very carefully packaged and swiftly delivered. Thankyou Aga,... See more

Rated 5 out of 5 stars

My parcel went missing so i phoned and spoke to a lovely girl called Aga .My parcel was resent out to me within 24 hours with tracking i cannot praise this company enough for best customer care ever n... See more

Rated 5 out of 5 stars

Found a Jellycat that my daughter desperately wanted. The price was the same as the official site, so I thought I'd give it a try. Ordering was very simple. I had updates on delivery, + the item arriv... See more

Company details

  1. Gift Shop
  2. Balloon Store
  3. Candle Store
  4. Greeting Card Shop
  5. Toy Store

Information provided by various external sources

Cards, gifts, balloons, Home fragrance, chocolates and so much more. We welcome you with a friendly smile and offer helpful service. See you soon.


Contact info

4.9

Excellent

TrustScore 5 out of 5

635 reviews

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Replied to 100% of negative reviews

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4.9

All reviews

(635)

32 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, kept informed of parcel progress, pleased with purchase

September 10, 2026
Highworth Emporium logo

Reply from Highworth Emporium

Thank you very much for your review. WE are very pleased you enjoyed shopping with us.
Aga & The Team :-)

Rated 5 out of 5 stars

Eli was very helpful on the phone and…

Eli was very helpful on the phone and rang me back promptly. An email was sent as soon as my package was dispatched. A really lovely shop to deal with. Thank you

August 28, 2026
Highworth Emporium logo

Reply from Highworth Emporium

Thank you so much for your kind words. xx

Rated 5 out of 5 stars

Always helpful and friendly

Always helpful and friendly. An amazing range to choose from.
Ordering is easy online and delivery is always super quick.

July 17, 2026
Highworth Emporium logo

Reply from Highworth Emporium

Thank you for your kind words Su :-) See you soon x

Rated 5 out of 5 stars

Love The Emporium

Love The Emporium
Such a great little shop, loads of ideas for every occasion!!
The girls are super friendly and helpful
Always a lovely experience
Chocolates are scrummy too
🤎🤎🤎🤎🤎

June 30, 2026
Highworth Emporium logo

Reply from Highworth Emporium

Thank you so much for your kind words Tracey :-) See you soon xx

Rated 5 out of 5 stars

Highworth Emporium have been great.

Highworth Emporium have been great to deal with on two occasions. I have only ever shopped with them online, but on both occasions items arrived on time and were well packaged.
Great service, and they had what I wanted in stock.

February 28, 2026
Rated 1 out of 5 stars

Item not as described

I bought a mug for a friend as a Christmas gift, but I received a completely different mug than the one listed on the website. They offered me a refund, but it’s only a few days before Christmas, and now I don’t have time to buy another gift. Very disappointing experience. I was offered £1 as a goodwill gesture.... I don't expect any gifts/money or whatever, I just wanted to receive the item which I purchased!

December 14, 2025
Unprompted review
Highworth Emporium logo

Reply from Highworth Emporium

Hi Anita,

Thank you for your feedback. I’m very sorry to hear that you were disappointed with your order, especially as it was intended as a Christmas gift — I completely understand how upsetting that can be.

We always do our best to ensure our product descriptions and photos are accurate. Occasionally, there may be slight variations, but it is never our intention to mislead or send an item that does not match what is advertised.

As discussed previously, we offered either a full refund on return or a discount as a goodwill gesture, in line with our customer service policy. We always aim to resolve any concerns fairly and professionally, so we were disappointed to see a one-star review despite these options being available.

Our offer still stands. If you would like to return the item for a full refund or accept the discount offered, please let us know how you would like to proceed and we will be happy to help.

Many thanks,
Aga

Rated 5 out of 5 stars

A beautiful card.

A beautiful card.
Item promptly despatched, and sent in a "Do Not Bend" envelope, so it arrived without any possible damage.
Excellent service 👏

December 4, 2025

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