I bought a Castore Gilet from the Rangers store and it arrived very quickly. It really is a lovely item and very luxurious. There was a slight issue in relation to the badge, but this was very quickly... See more
Company replied
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Review summary
Based on reviews, created with AI
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Based on these reviews
Amazing company, the customer service was fantastic! I had an order which went outside the time frame to be returned but they considered my case and granted a return! The refund was processed super qu... See more
Company replied
In the order completions process, my confirmation was never issued which led to a little stress when money left my account. That said thee customer service was first class , Bella was super effic... See more
Company replied
Great communication, excellent value 1/4 zip top, particularly in the sale. Very quick delivery. Had to return golf trousers (free of charge) as manufacturing fault. Quick refund, quickly ordered and... See more
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Company details
Written by the company
Castore is the world's first premium sportswear brand for men, women and for the discerning athlete who values attention to detail & precision performance features.
Contact info
Manchester, United Kingdom
- concierge@castore.co.uk
- castore.com
4.4
Excellent
10K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Too many AI replies quoting policy with…
Too many AI replies quoting policy with no actual answers or assistance. Once I managed to get an email from a human, Adam and Karo had sorted my problem in 2 emails. 5 stars for the humans, definitely not 5 stars for the AI automated responses.
April 2, 2026
Unprompted review
Reply from Castore
We’re sorry to hear of your disappointment, Colin. Our AI systems are designed to provide the best possible customer experience, enabling faster responses and resolution, but we are continually reviewing performance and refining our approach as part of ongoing improvement. We’d like to understand this further and have requested some additional information via Trustpilot so we can investigate, take any necessary corrective action, and follow up with you once we’ve heard back. We are very grateful for your acknowledgment of Adam and Karo's service and will be sure to share your feedback with them.
Update 09/04/2026: Thank you for providing the information we requested, Colin. We have reviewed your experience and appreciate the opportunity to refine and improve our process. A senior member of our Customer Experience team has reached out to you with an update. We are very grateful for your feedback and for your support.
Great resolution in the end
Great resolution in the end and much thanks to Karo to get my issues over the line. 🙏🏻
April 4, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Darren. It’s great to hear Karo helped bring everything to a smooth outcome — we’ll be sure to share your comments with her. Thanks so much for your kind comments.
My question was answered within a few…
My question was answered within a few minutes by Adam. He was very polite and professional.
April 3, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Alexandra. It’s great to hear Adam responded quickly and handled everything in a courteous and professional way - we’ll be sure to share your comments with him. Your feedback is valued, thank you.
excellent experience and super helpful assistance from Leo at the Castore team
excellent experience and super helpful assistance from Leo in the Castore team
April 2, 2026
Unprompted review
Reply from Castore
We appreciate you leaving a review, Roger. It’s great to hear Leo provided supportive and attentive assistance, we’ll be sure to share your feedback with him. Your feedback is valued, thank you.
I had an issue with a missing discount…
I had an issue with a missing discount code however Bella sorted this immediately with no quibble and replaced the code which was very much appreciated. Castore gear is best quality sports clothing I’ve had in a long time. Highly recommend
March 30, 2026
Unprompted review
Reply from Castore
Thanks for sharing your experience, Mark. It’s great to hear Bella responded promptly and made the process straightforward for you — we’ll be sure to share your comments with her. We appreciate you taking the time to leave a review.
My Ordered my shorts came today
My Ordered my shorts came today, and there was a little fault, I contacted their
customer care team, and they were rapid in dealing with it, brilliant outcome thanks to Adam at customer care.. couldn’t be happier.. Great service
March 31, 2026
Unprompted review
Reply from Castore
Thank you for your comments, we are very sorry to hear of the original issue you have experienced, but we are happy to hear that Adam provided thoughtful and supportive assistance — we’ll be sure to share your feedback with him. We appreciate you taking the time to leave a review.
I returned an item and after two weeks…
I returned an item and after two weeks it had still not been refunded. I made contact with Castore with Bella and she said she would look into it immediately and the next morning my card had been refunded. So thank you Bella.
March 26, 2026
Unprompted review
Reply from Castore
We appreciate you leaving a review, Dean. We are sorry that this was delayed slightly, but It’s great to hear Bella responded promptly and handled everything efficiently — we’ll be sure to share your feedback with her. Your feedback is valued — thank you.
Speedy response!
Appreciated the swift response from Harry, even though he couldn't help directly, but nonetheless it was so refreshing to receive a response...& quickly!!
Keep up the good work!! 😁
March 29, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Fran. It’s good to hear Harry responded promptly and made a positive impression — we’ll be sure to share your comments with him. Thanks so much for your kind comments.
Very quick and efficient in their…
Very quick and efficient in their responses, easy to communicate with
March 30, 2026
Unprompted review
Reply from Castore
It’s good to hear this, Katie. We’re pleased the team were able to respond quickly and make communication straightforward for you. We appreciate you taking the time to leave a review.
Order shipping showing return to sender support
Bella and Karo helped me solved the issue with an order and their responses were very quick and helpful.
March 26, 2026
Unprompted review
Reply from Castore
We appreciate you leaving a review, Tatiana. It’s great to hear Bella and Karo responded quickly and provided helpful support — we’ll be sure to share your comments with them both. Your feedback is valued — thank you.
Fantastic customer service
I have been using castore for a few years they never disappoint this time though I had to return an item it was completely my fault I ordered the incorrect size I wasn’t familiar with the returns policy but thanks to Bella and Lia they sent me the correct link to sort me out and fortunately it was very straightforward
March 28, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Lynne. It’s great to hear you’ve had such consistent experiences over time and that Bella and Lia were able to guide you and make the process straightforward — we’ll be sure to share your comments with them both. We appreciate you taking the time to leave a review.
Karo made the experience easy
Karo made the experience easy, I emailed they answered within the hour with a return label and Instructions how to return the item.
Cant fault the help.
Item arrives fairly quickly, packed well.
But the wrong shirt was sent not once but twice!! So have to send back hopefully will get the right shirt this time.
March 28, 2026
Unprompted review
Reply from Castore
Thanks for sharing your experience, Richelle. It’s great to hear Karo responded promptly and made the process straightforward for you — we’ll be sure to share your comments with her. We appreciate you taking the time to leave a review.
My parcel went on the missing list
My parcel had gone missing from the courier Castore sorted it out so I’m very grateful to them especially Karo
Castore do great stuff hence why I placed an order with them and I have complete satisfaction in them and would deffo buy from them again
March 27, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Trevor. It’s great to hear Karo provided helpful support and ensured everything was brought to a smooth resolution — we’ll be sure to share your comments with her. We’re pleased you have such confidence in the brand and appreciate your feedback.
My first purchase at your website and…
My first purchase at your website and the brand for my husband Easter gift, hope he likes it.
I appreciate your staff LIA who is very helpful, efficient and give me instance advice and step in earning my first order discount. It is as asset your company has this kind of staff with good customer service thank you Lia
March 27, 2026
Unprompted review
Reply from Castore
Thanks for sharing your experience. It’s great to hear Lia provided clear and attentive support to help you place your first order — we’ll be sure to share your comments with her. We’re pleased your first experience with us has been a positive one and appreciate your feedback.
5 star customer care
The initial order was not delivered so I reported it to the concierge service and Kako arranged a replacement. In less than 24 hours it was in my hands.
March 26, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Russ. It’s great to hear Karo acted quickly and ensured everything was back on track without delay — we’ll be sure to share your comments with her. We appreciate your feedback.
Just amazing feedback
Just amazing feedback, great people, instant response
March 25, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Omer. It’s good to hear the team responded promptly and made such a positive impression. Thanks so much for your kind comments.
Never arrived to me next day service a…
Never arrived to me next day service a joke I paid extra for next day 10% refund which was 15.98 when the order was 158 pound it’s a joke
March 20, 2026
Unprompted review
Reply from Castore
We are sorry to hear of your disappointment, Bryan, and that your delivery did not arrive as expected. We have located your order and a senior member of our Customer Experience team has reached out directly with an update. The matter has also been escalated with our delivery partner. Thank you for taking the time to share your feedback.
Reply from Castore
Thank you for your comments, Matilde. It’s great to hear Lia provided thoughtful and supportive assistance — we’ll be sure to share your feedback with her. We appreciate you taking the time to leave a review.
I reported the quality issue of my…
I reported the quality issue of my waterproof jacket to the customer service, and Karo handled the refund for me directly. I am extremely grateful for his assistance.
March 24, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Jensen. It’s great to hear Karo handled everything efficiently and ensured a smooth resolution — we’ll be sure to share your feedback, and we appreciate you sharing your experience.
I bought Ireland shirt before online…
I bought Ireland shirt before online store and they sent the wrong item. I contacted the customer service but they didn’t reply. After I sent a few messages then I got replied and they said they would give me 25% refund and keep the shirt… they gave me 25% refund and I have never received what I ordered… after that they have never replied.
April 23, 2025
Unprompted review
Reply from Castore
We are sorry to hear of your disappointment and for any frustration this situation may have caused. We would welcome the opportunity to investigate this further and understand what has happened. We have requested additional information from you via Trustpilot so we can locate your order and contact details, and we will reach out directly once we have the details needed.
Update: Unfortunately, as you have not replied to our request for further information within the timeframe permitted by Trustpilot, and because we are unable to locate any order for this product, or related correspondence in the name of Yusuke Seki (which is all we have available to us in this context), we are unable to assist further at the moment. Please feel free to contact the relevant customer experience team, via any of the multiple contact channels available on your chosen store website, and we will be very happy to help.
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