I bought a Castore Gilet from the Rangers store and it arrived very quickly. It really is a lovely item and very luxurious. There was a slight issue in relation to the badge, but this was very quickly... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Amazing company, the customer service was fantastic! I had an order which went outside the time frame to be returned but they considered my case and granted a return! The refund was processed super qu... See more
Company replied
In the order completions process, my confirmation was never issued which led to a little stress when money left my account. That said thee customer service was first class , Bella was super effic... See more
Company replied
Great communication, excellent value 1/4 zip top, particularly in the sale. Very quick delivery. Had to return golf trousers (free of charge) as manufacturing fault. Quick refund, quickly ordered and... See more
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Company details
Written by the company
Castore is the world's first premium sportswear brand for men, women and for the discerning athlete who values attention to detail & precision performance features.
Contact info
Manchester, United Kingdom
- concierge@castore.co.uk
- castore.com
4.4
Excellent
10K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
Excellent customer service provided by Bella, quick to respond and resolve what I emailed regarding!
March 21, 2026
Unprompted review
Reply from Castore
We appreciate you leaving a review, Amber. It’s great to hear Bella responded promptly and handled everything efficiently — we’ll be sure to share your feedback with her. Your feedback is valued — thank you.
My parcel never arrived originally…
My parcel never arrived originally after of 3 weeks trying to get it redelivered by the Evri courier service to my workplace address. They lost or misplaced by parcel and there customer services were shocking!
I contacted Castore directly and they were so happy to help rectify my issue. They kindly sent me a replacement out to me to my home address which has now been received with 2 days. Such helpful and professional staff. Thank you so much.
March 20, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Scott. It’s great to hear the team stepped in quickly and ensured everything was handled in a prompt and professional way. Thanks so much for your kind comments.
Dear Mia
Dear Mia,
The answers to my questions were clear, polite, and prompt.
This was a necessary item for the F1 Japanese Grand Prix, so I was very grateful.
March 18, 2026
Unprompted review
Reply from Castore
Thank you for your comments, Masahiro. It’s great to hear Mia provided clear, prompt, and considerate support — we’ll be sure to share your feedback with her. We’re pleased everything arrived in time and appreciate you taking the time to leave a review.
Customer service great
Bella was so helpful and sorted my problem out
March 21, 2026
Unprompted review
Reply from Castore
It’s good to hear this, Tanfalea. It’s great to know Bella was able to assist and get everything resolved smoothly — we’ll be sure to share your feedback with her. We appreciate you taking the time to leave a review.
Rebecca dealt with my query around…
Rebecca dealt with my query around discount code promptly and in excellent detail.Highly recommend
March 16, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Antony. It’s great to hear Rebecca responded promptly and provided clear, detailed support — we’ll be sure to share your feedback with her. We’re very grateful for your recommendation.
Excellent customer service
I had to return a faulty item, Mia ( customer service agent) dealt with my return quickly and efficiently. Within 3 days the whole exchange has been completed and the new jacket arrives today. Excellent customer service. Well done 👏
March 19, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Denise. It’s good to hear Mia handled everything promptly and ensured the exchange was completed smoothly — we’ll be sure to share your feedback with her. We’re pleased you took the time to leave a review.
Great Support from Saracen's Concierge @ Castore.
I was visiting the UK from Canada, and took the opportunity to order Saracens Women's items from the Castore shop (because Saracen's were playing at Twickenhaam Stoop and the shop at StoneX would not be open during my stay). There was a foul up with postal codes and the items got lost. The support staff have been excellent since the items were lost and have been cordial, quick to reply, and problem solvers. Thanks very much.
Steve Boire
March 9, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Steve. It’s great to hear the team provided responsive and solution-focused support throughout and kept everything moving for you — we’ll make sure your comments are shared with the concierge team. We really appreciate you sharing your feedback.
Harry was amazing and helped re send my…
Harry was amazing and helped re send my oder immediately, I’ve been waiver a month and everi lost my package and said to get in touch and it got sorted within an hour of me reaching out.
March 19, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Kieran. It’s good to hear Harry acted quickly and ensured everything was put back on track without delay — we’ll be sure to share your comments with him. We appreciate you taking the time to leave a review.
Thank you so much for your help today
Thank you so much for your help today! I really appreciate your support and excellent service ,LIA
March 19, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Mon. It’s great to hear Lia provided such supportive and attentive service, we’ll be sure to share your comments with her. Your feedback is valued - thank you.
Great Quality, Excellent Customer Service
I placed an order in December which was lost in transit. The customer service I received from Bella was excellent. Responses were timely, and I was offered great flexibility and choice in how I wanted to resolve the matter. I chose to have another Jersey sent as a replacement, and it arrived quickly and is of really great quality. Very happy with my experience overall!
March 4, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Jade. It’s good to hear Bella provided clear and responsive support - we’ll be sure to share your kind comments with her. We’re pleased the replacement made a strong impression and appreciate you taking the time to share your experience.
Excellent communication Great service…
Excellent communication Great service Delivered on time
March 17, 2026
Unprompted review
Reply from Castore
It’s good to hear this, Craig. We’re pleased everything was communicated clearly and arrived as expected. Thanks for taking the time to share this with us.
Not delivered however customer service helped massively
So to start i orderd a item and the postcode was entered wrong on my behalf I tried to sort this with the courier but was everi so knew this would probably result in the order not reaching me. Sure enough everi did this. Contacted customer support and Lia did everything she could to try abd resolve this and get the parcel back on track. Although this didnt happen she was in constant contact and kept me up to date and was very prompt at replying to queries from myself and instantly replied and issued a refund for this order. It gives good reassurance to know that although I didnt get the order there was options offered such as refund credit note or resend of the item ordered. Luckily as I had a feeling that this order had been lost by everi I decided to re order myself and that one arrived promptly. Once again thank you Lia for your prompt and helpful customer service
March 18, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Matt. It’s great to hear Lia stayed in close contact and handled everything in a prompt and supportive way throughout — we’ll be sure to share your comments with her. We appreciate you sharing such detailed feedback and your continued support.
Excellent customer service
Lia of Concierge responded and resolved my issue with no effort
March 10, 2026
Unprompted review
Reply from Castore
We appreciate you leaving a review, Dami. It’s great to hear Lia handled everything smoothly and brought it to a quick resolution - we’ll be sure to share your comments with her. Your feedback is valued - thank you.
great customer service
Something went wrong with my order, which had a deadline since it was a present for a kids birthday.
Luckily with the help of Anne, I could pick it up on time in Utrecht at the fanshop.
March 12, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Sabine. It’s good to hear Anne was able to step in and ensure everything was arranged in time — we’ll be sure to share your comments with her. We really appreciate you sharing your feedback.
Bought an expensive LVS polo top and…
Bought an expensive LVS polo top and Castore now deny I bought it as it faulty - have made over 15 orders in the last year. very poor customer service
March 13, 2026
Unprompted review
Reply from Castore
We’re sorry for any inconvenience and disappointment you may have experienced. We’d like to investigate this further and take any appropriate action to make things right. We’ve requested some additional information via Trustpilot so we can review the details, and we’ll reach out once we’ve heard back.
Update: Thank you for providing the additional information we requested. A senior member of our CX Team has reached out directly to offer a resolution. Your support and feedback are greatly appreciated.
Castore made an error with my order…
Castore made an error with my order and, instead of sending two different items, sent me two units of the same item. After I contacted customer service, they were quick to resolve the issue and arranged for the correct item to be sent. Lia from customer service was extremely helpful and handled the matter promptly and efficiently
March 13, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Indranil. It’s great to hear Lia handled everything promptly and ensured the matter was resolved efficiently — we’ll be sure to share your comments with her. We appreciate your feedback.
Reply from Castore
It’s good to hear this. We’re pleased Lia provided such prompt and helpful support — we’ll be sure to share your comments with her. Your feedback is valued — thank you.
First Class Customer Services
After having purchased regularly recently from Castore as their products are always high quality garments,I needed to contact customer services and Bella was very prompt in her response and my query was completed swiftly,thankyou
March 10, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Stuart. It’s good to hear Bella responded promptly and ensured everything was handled efficiently — we’ll be sure to share your comments with her. Thanks so much for your kind comments.
Had an issue with an order that went…
Had an issue with an order that went missing and wasn’t the fault of castore . Lia was great in resolving the matter quickly and in a very positive manner . Wouldn’t hesitate in using castore again as there products are of a great quality and style
March 11, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this. It’s great to hear Lia handled everything promptly and with such a positive approach — we’ll be sure to share your comments with her. We’re pleased the items made a strong impression and appreciate your feedback.
I’d like to thank Karo for being so…
I’d like to thank Karo for being so professional in dealing with my order.
My order was processed and shipped keeping me informed
March 10, 2026
Unprompted review
Reply from Castore
Thanks for sharing your experience, Andrew. It’s great to hear Karo handled your order professionally and kept you well informed throughout — we’ll be sure to share your comments with her. Your feedback is valued, thank you.
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