I bought a Castore Gilet from the Rangers store and it arrived very quickly. It really is a lovely item and very luxurious. There was a slight issue in relation to the badge, but this was very quickly... See more
Company replied
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Based on these reviews
Amazing company, the customer service was fantastic! I had an order which went outside the time frame to be returned but they considered my case and granted a return! The refund was processed super qu... See more
Company replied
In the order completions process, my confirmation was never issued which led to a little stress when money left my account. That said thee customer service was first class , Bella was super effic... See more
Company replied
Great communication, excellent value 1/4 zip top, particularly in the sale. Very quick delivery. Had to return golf trousers (free of charge) as manufacturing fault. Quick refund, quickly ordered and... See more
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Company details
Written by the company
Castore is the world's first premium sportswear brand for men, women and for the discerning athlete who values attention to detail & precision performance features.
Contact info
Manchester, United Kingdom
- concierge@castore.co.uk
- castore.com
4.4
Excellent
10K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
A Company You Can Rely On
Well, I would just like to say a few words about my dealings, through ordering, purchasing (just about whatever you would like) from Rangers First Team shirts, shorts, training gear; right down to 4th Outfit. Plus Hoodie,s, Coats, scarfs, you name it as they have it. Plus a special mention has to go to "MIA"; who got me well sorted out with my 3rd team Top/Shirt I had ordered (which had to be sent back, why!!! A didn't have to ask), as was on to me by Email & another one has already been shipped out for ne. Now where would/could you get any better services than that. So a Big THANK YOU to "MIA" & all staff etc who work for/at The Rangers Shop. Excellent service 👏 👍
March 10, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Rodney. It’s fantastic to hear you’ve enjoyed such a positive experience across a range of purchases, and that Mia was able to step in and ensure everything was handled promptly — we’ll be sure to share your comments with her and the wider team. Thanks so much for your kind comments and continued support.
Thank you very much for your help…
Thank you very much for your help today, Lia. I really appreciate you submitting the cancellation request for me.
I will wait for the update from the warehouse team. Have a lovely day!
March 10, 2026
Unprompted review
Reply from Castore
Thanks so much for taking the time to share this. It’s great to hear Lia was able to assist promptly and support you with your request — we’ll be sure to share your comments with her. We appreciate your feedback.
Amazing customer service they were fast…
Amazing customer service they were fast acting to an unforeseen unfortunate situation.
Couldn’t have asked for anything to be done differently 10/10
March 8, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Jared. It’s good to hear the team acted quickly and ensured everything was handled smoothly for you. Thanks so much for your kind comments.
I recently had a delivery issue with an…
I recently had a delivery issue with an order I placed but Mia and Rebecca at the Castore Team were very helpful in resolving this issue fast and professionally. I’d just like to say a thank you to the Customer Service department.
Kind Regards
Jas
March 7, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Jas. It’s great to hear Mia and Rebecca provided helpful support and ensured everything was handled quickly and professionally — we’ll be sure to share your comments with them both. We appreciate your feedback.
excellent customer service
excellent customer service. Very friendly issues sorted with a matter of hours.
March 8, 2026
Unprompted review
Reply from Castore
Thanks for sharing your experience, Emma. It’s great to hear the team provided friendly support and handled everything so promptly for you. Your feedback is valued, thank you.
Selling ireland jerseys with half the…
Selling ireland jerseys with half the sponser missing from the shirt and charging full price
March 7, 2026
Unprompted review
Reply from Castore
We are sorry to hear of your disappointment, John. We take great pride in the quality of our products and receive many thousands of positive reviews praising their quality and durability.
Very occasionally things can go wrong, and where this may be the case we would of course want to investigate and put things right. We have requested additional information from you via Trustpilot so we can review this further and reach out directly.
Mia from customer service was efficient and professional
Mia from customer service was brilliant. No sooner I notified Castore about a damaged item, I had an immediate response and the issue rectified within 24 hours.
This is customer service on another level
March 7, 2026
Unprompted review
Reply from Castore
Great to read your feedback, David. It’s good to hear Mia handled everything efficiently and professionally to bring matters to a swift resolution — we’ll be sure to share your comments with her. Thanks for your kind comments.
Had not considered Castore
Had not considered Castore, let alone bought anything, until recently. I purchased shorts a couple of weeks ago, and I loved the whole purchasing experience.
This week I received an offer and the link did not work. They resolved it quickly and I made another purchase. I love their products, their handling and customer service.
March 5, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Michiel. It’s good to hear your first experiences with Castore have been so positive and that the team were able to assist quickly. We’re pleased you’re enjoying the products and appreciate you taking the time to share your experience.
Inconsistent sizing and rubbish returns policy.
Ordered a Lando Norris championship hoodie for my son in the same JXL size his other McLaren hoodie is in. Had to wait a couple of months for the hoodie to arrive only to discover it's a completely different size to his other hoodie (much much smaller) and doesn't fit him. I attempted to return using the returns portal but the order number wasn't recognised. I had to email directly to get a response stating I was outside of the returns window.
To sum up, inconsistent sizing makes ordering very tricky, returns portal doesn't work and no option to get even a store credit if you leave it a bit too long.
Also they sent me a trustpilot link to do this review only after I'd given the customer service advisor a 5 star review as they were great plus obviously not responsible for the daft returns policy or poor garment sizing. Presumably they don't send you the trust pilot link if you do 1 star reviews. Scammy.
March 6, 2026
Unprompted review
Reply from Castore
We are sorry to hear of your disappointment, Rich, and for the experience you have described. We take feedback regarding sizing and returns seriously and would welcome the opportunity to review this further and see how we may assist. We have requested additional information from you via Trustpilot so we can locate your order and investigate the matter, and we will reach out directly once we have the details needed.
Had a problem buying a training top
Had a problem buying a training top. Monwy was refinded and i didnt know why. Emily emailed me straight back and explained what the problem was. Very polite and very proffesional 10/10
March 2, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, Jamie. It’s great to hear Emily responded quickly and provided clear, professional support - we’ll be sure to share your comments with her. Your feedback is valued, thank you.
Resending of undelivered items
I needed to use the customer services because I hadn’t received my parcel and the delivery service provider, Evri, were blaming Castore. It seemed to be each party blaming the other. When I raised the issue with Castore there was no hesitation in them resending my order without any cost to me. The service was prompt and professional.
March 5, 2026
Unprompted review
Reply from Castore
Thanks for sharing your experience, Nick. It’s great to hear the team were able to step in and get everything resolved promptly and professionally. We’re pleased the process was handled smoothly from our side. We appreciate you taking the time to leave a review.
Reply from Castore
Great to read your feedback, James. It’s good to know the team were able to support you and make the experience straightforward. Thanks for taking the time to leave a review.
Lia is an excellent customer service officer
Today I bought something from the Castore. I have a little issue of placing my order. the customer service agent Lia ( My favourite customer service agent of the Cast store) help me to solve my problem so quickly.
Lia is very professional and she has excellent customer service skills. She has the ability to understand problems quickly and solve them really fast.
I wish her all the best for her future and her job.
March 5, 2026
Unprompted review
Reply from Castore
It’s wonderful to hear about your positive experience, Thusitha. We’re so pleased Lia was able to assist you quickly and make the ordering process easier for you. She’ll be delighted to know her professionalism and support made such a strong impression.
Thank you for taking the time to share such kind feedback — we truly appreciate it and look forward to assisting you again in the future.
Mia was very prompt with her response…
Mia was very prompt with her response and delivered clear information in a polite manner.
March 3, 2026
Unprompted review
Reply from Castore
We’re delighted you had such a positive experience, Bob. It’s great to know Mia responded promptly and provided clear, courteous support throughout. Thank you for taking the time to share your feedback - it’s greatly appreciated.
Good service and fast answer that…
Good service and fast answer that solves the problem!
February 27, 2026
Unprompted review
Reply from Castore
It’s great to hear everything was resolved so quickly, Hans. We’re pleased the team could provide clear and efficient support to sort things out for you. Thanks for taking the time to share your feedback - we’re always here whenever you need us.
Excellent service
Adam Provided the information I required, quickly and efficiently, and I only needed to ask one question. Thank you.
February 27, 2026
Unprompted review
Reply from Castore
Great to read your feedback, Janice. It’s good to hear Adam provided helpful support throughout and ensured everything was brought to a resolution — we’ll be sure to share your comments with him. We also appreciate the constructive feedback you’ve shared.
Brilliant customer service from…
Brilliant customer service from Mia.Fast prompt resolution to my issue. Also would highly recommend there clothing as well amazing quality. Have been and will be a regular customer for a long time.
February 27, 2026
Unprompted review
Reply from Castore
Great to read your comments, Joe. It’s good to hear the team and Mia specifically responded promptly and ensured everything was adjusted quickly and smoothly for you. We really appreciate you sharing your feedback.
Bath Rugby Shirt
Lia was very polite and helpful in resolving a store stock query for an item was needed for a friends birthday coming up shortly
February 27, 2026
Unprompted review
Reply from Castore
Thanks for taking the time to share this, It’s great to hear Lia handled everything efficiently and kept you reassured throughout, we’ll be sure to share your comments with her. We’re pleased everything arrived as expected and appreciate your thoughtful feedback.
Reply from Castore
Great to read your feedback, We really appreciate you taking the time to set this out so clearly and are grateful for your continued support.
Had a sale price come through shortly…
Had a sale price come through shortly after buying and they issued a refund very promptly without objection
February 26, 2026
Unprompted review
Reply from Castore
Thank you for the feedback, Grant. It’s great to hear the team stepped in promptly and ensured everything was handled smoothly, and we’ll be sure to share your comments the wider team. We really appreciate you taking the time to set this out so clearly and are grateful for your continued support.
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