Catalina of Stanningley Reviews 

248
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely polite, welcoming, and never pushy, making the entire purchasing journey exceptionally comfortable. Consumers appreciate how quick, seamless, and efficient the paperwork and vehicle collection processes are handled from start to finish. Some reviewers were not happy with unexpected mechanical faults and major vehicle issues appearing shortly after driving away. A few other people also felt that customer support and communication completely fell short when attempting to resolve these frustrating problems. Buyers noted that getting proper documentation sorted out or receiving adequate help afterwards was sometimes difficult and disappointing.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is friendly, helpful, and completely... See more

Service

Customers had positive experiences with service, often highlighting the friendly and helpful staff who made... See more

Product

Reviewers mention positive feedback about product, noting that cars are often in excellent condition and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, quick, and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a 2020 Ford Fiesta from Catalina last weekend, was greeted with friendly staff who was open with looking around all cars. After test driving the car, Michael helped finish the sale and I was... See more

Company replied

Rated 5 out of 5 stars

Bought a car from here, the salesman Steve was friendly, helpful and not at all pushy. Answered all our questions, organised test drive and ultimately got a sale! Unfortunately, less than a week later... See more

Company replied

Rated 5 out of 5 stars

Very happy with the car exactly as advertised, given I live 4 hours away that was very important. Well located site easy to find. Friendly staff very helpful, quick and easy process drove away in less... See more

Company replied

Rated 5 out of 5 stars

Beautiful car and great buyers experience. The car was 99% perfect but required a small push to get it to 100% of which the Catalina after care team were unbelievably quick, accommodating and fr... See more

Company replied


Company details

  1. Used Car Dealer
  2. Motor Vehicle Dealer

Written by the company

We are a family owned and run, independent, business. Trading from our sole site since January 1992. We offer a broad range of hand picked, high quality used vehicles. All prepared at our state of the art, preparation facility, meaning that all our vehicles are available to drive away within 30 mins. We have developed great relationships with many of the top new car dealers in the UK to ensure we have the best stock available at all times. As a finance specialist we are fully regulated by the FCA and can offer the best finance packages around, both HP and PCP starting at as low as 6.9% APR. If you need any further information don't hesitate to call us on 01132553755 or email us sales@catalinaofstanningley.co.uk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(248)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic service

Fantastic service, nothing too much trouble. Very speedy purchase & helpful staff.

May 21, 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your amazing review Emma, enjoy your new car!

Hannah

Rated 5 out of 5 stars

Great service

Great service, fast and easy

May 7, 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Thomas, enjoy your new car :)!

Hannah

Rated 5 out of 5 stars

Tested and Trusted.Honestly I was over what the…

Honestly I was over whelmed at the whole process. From the first day I contacted and Steve received the call. A video was sent and I loved the car and immediately an invoice was sent to me and I made my payment and after a few days my car was delivered in a truck and was received by my wife and son. They were both happy with the purchase.i am realy pleased because it's what I saw in the video that was delivered. I will sure give a lot of referrals to my community. Welldone guys.

March 11, 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Oh wow thank you for such an amazing review! We hope you enjoy your new car.

Hannah

Rated 5 out of 5 stars

Great service

Great service! Everything was quick, no confusion and direct dealings!

March 3, 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Renson! We hope you enjoy your new car.

Hannah

Rated 5 out of 5 stars

Great experience from start to end…

Great experience from reserving the car, viewing it and buying.
Car was ready for test drive when I arrived…which was great service, considering it had snowed a couple of days before.

Left me to view the car at my own pace, but on hand if I needed anything.

First time buying a car and Tom was great at making sure I had everything sorted that I needed.

January 14, 2025
Unprompted review
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Reply from Catalina of Stanningley

Thank you for a lovely review Charlotte, feedback is always appreciated :)! enjoy your new car.

Hannah

Rated 5 out of 5 stars

What a great business

What a great business. I recently part exchanged my old car for a much nicer, much newer one. Usually I dread the time of changing cars and having to deal with everything but Tom at Catalina made it so smooth and seamless that I definitely know where I’ll go when that time comes around again.

January 11, 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an amazing review John! We appreciate your feedback. Enjoy your new car!

Hannah

Rated 5 out of 5 stars

Very helpful

Very helpful, very nice, takes amazing care of their vehicles. Would definitely recommend if u are looking.

January 20, 2025
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an amazing review Archie! Enjoy your new car!

Hannah

Rated 5 out of 5 stars

Nice people

Nice people very helpful and would recommend, Hannah was a great help. Michael

December 8, 2024
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your lovely review Mick! Enjoy your new car :)

Hannah

Rated 1 out of 5 stars

Very Poor After Sales

Very disappointing after sales and now wish I had read previous reviews before buying from here.
Car has water ingress through the windscreen, reported a few short weeks after purchase, but the old chestnut of ' this isn’t covered in the warranty ‘ card was played, they are not interested.

The 3 months warranty they provide through Warranties 2000 clearly isn’t worth the paper it’s written on, so don’t waste your time with it as it adds zero value to any sale or care package, and is not a selling point you should base your purchase on.

Poor after sales all round which is sad as they seem genuine when taking your money. I would certainly not buy again from here, or recommend anyone else to do so.

Customer care and fairness in after sales can make or break a company, something they may need to consider internally moving forward.

This is not a 'glass issue' as they claim below, the glass is fine, it is the seal, so not sure why I would need to pay any insurance excess to have it fixed. Poor Excuse and a warranty which is useless - AVOID

November 12, 2024
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for taking time to leave us a review!
We've looked into this and your after sales issue related to the windscreen of the car, which isn't a covered item under the warranty taken out because it covers for mechanical issues & labour. Glass issues are covered typically by your insurance provider which is why we suggested it would be worth while to contact them to see if they can help.

I'm really sorry we were unable to help at this time.

Hannah

Rated 5 out of 5 stars

The car is as described and the…

The car is as described and the delivery was so smooth and swift. I will recommend him because his trustworthy and reliable.

October 9, 2024
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Blessing, enjoy your new car!

Hannah

Rated 5 out of 5 stars

Excellent service when purchasing a new…

Excellent service when purchasing a new vehicle, wonderful knowledgeable people and Tom who looked after me was fabulous. I would highly recommend them.

October 7, 2024
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a great review Sandra! Enjoy your new car!

Hannah

Rated 5 out of 5 stars

Good service

Very helpful and attentive staff. Pleased with both car buying experience and car

October 6, 2024
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review! Enjoy your new car :)

Hannah

Rated 5 out of 5 stars

Just lovely people who were quick and…

Just lovely people who were quick and efficient and just helped me out. I really enjoyed my experience here.

October 5, 2024
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an amazing review Abigail ! We really appreciate your feedback.

Enjoy your new car!

Hannah

Rated 5 out of 5 stars

5* Service

Bought my first car from Catalina a few weeks ago. The service provided was amazing and there was no pressure whatsoever to purchase a car there and then. I wouldn’t hesitate to recommend or use again.

Special thank you to Michael for all your help!

September 1, 2024
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Laura! We really appreciate it. Enjoy your new car!

Hannah

Rated 5 out of 5 stars

I would like to thank Hannah at…

I would like to thank Hannah at Catalina Cars for sorting a few minor issues on my car with the warranty company...she was so helpful and courteous and dealt with everything making things stress free...the car is now sorted and a BIG thank you once again Hannah for your caring and professional attitude...customer service excellent for the company

Dot Lockwood

September 2, 2024
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Dot, it's very much appreciated!!

Hannah

Rated 5 out of 5 stars

Tom of Catalina efficient

Tom of Catalina efficient, fast, friendly and helpful. Allowed my wife and me a test drive in car which was lovely. Small problem with exhaust which was fixed by Viaduct garage, so Catalina's Sales department were excellent too. Highly recommended!

July 28, 2024
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an amazing review Darren! Enjoy your new Adam!

Hannah

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