Catalina of Stanningley Reviews 

248
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 175 reviews, reviewers overwhelmingly had a great experience with this company. People frequently mention that the staff are extremely polite, welcoming, and never pushy, making the entire purchasing journey exceptionally comfortable. Consumers appreciate how quick, seamless, and efficient the paperwork and vehicle collection processes are handled from start to finish. Some reviewers were not happy with unexpected mechanical faults and major vehicle issues appearing shortly after driving away. A few other people also felt that customer support and communication completely fell short when attempting to resolve these frustrating problems. Buyers noted that getting proper documentation sorted out or receiving adequate help afterwards was sometimes difficult and disappointing.

What people talk about most

Staff

Clients share positive opinions on staff, noting that the team is friendly, helpful, and completely... See more

Service

Customers had positive experiences with service, often highlighting the friendly and helpful staff who made... See more

Product

Reviewers mention positive feedback about product, noting that cars are often in excellent condition and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, quick, and stress-free... See more

Customer service

Customers consistently note positive experiences with customer service, praising the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased a 2020 Ford Fiesta from Catalina last weekend, was greeted with friendly staff who was open with looking around all cars. After test driving the car, Michael helped finish the sale and I was... See more

Company replied

Rated 5 out of 5 stars

Bought a car from here, the salesman Steve was friendly, helpful and not at all pushy. Answered all our questions, organised test drive and ultimately got a sale! Unfortunately, less than a week later... See more

Company replied

Rated 5 out of 5 stars

Very happy with the car exactly as advertised, given I live 4 hours away that was very important. Well located site easy to find. Friendly staff very helpful, quick and easy process drove away in less... See more

Company replied

Rated 5 out of 5 stars

Beautiful car and great buyers experience. The car was 99% perfect but required a small push to get it to 100% of which the Catalina after care team were unbelievably quick, accommodating and fr... See more

Company replied


Company details

  1. Used Car Dealer
  2. Motor Vehicle Dealer

Written by the company

We are a family owned and run, independent, business. Trading from our sole site since January 1992. We offer a broad range of hand picked, high quality used vehicles. All prepared at our state of the art, preparation facility, meaning that all our vehicles are available to drive away within 30 mins. We have developed great relationships with many of the top new car dealers in the UK to ensure we have the best stock available at all times. As a finance specialist we are fully regulated by the FCA and can offer the best finance packages around, both HP and PCP starting at as low as 6.9% APR. If you need any further information don't hesitate to call us on 01132553755 or email us sales@catalinaofstanningley.co.uk.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

248 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(248)

173 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Steve and John couldn't have been more…

Steve and John couldn't have been more helpful when I enquired about a BMW X3. The car is in great shape, and all the info about it was accurate. I wouldn't give 5 stars if I wasn't happy, especially as I travelled from Colchester to collect the car.

February 19, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fantastic review! We hope you enjoy your new car.

Many thanks
Hannah

Rated 1 out of 5 stars

Easy to deal with...but.

Steve was very nice to deal with; very helpful and polite. The test drive went well so I has no problem sorting out the purchase with a decent part-ex on my pickup. Would have no problem recommending Catalina

EDIT: this car has several issues, the sunroof does not work, the roof blind fell out and is useless now and the boot has water in it so I guess the sunroof probably leaks as well. Im sure they'd say they didnt know but I'm sure they would have noticed at least a couple of these things. You can't check everything on a test drive so feel pretty p#ssed off now. Oh and the car still shows as untaxed after a week of reassurances that it waa being sorted.

February 25, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review David, we hope you enjoy your new car!

Many thanks
Hannah

**reply 10/03/2026**

I'm really sorry to hear of these problems David. We have you booked in to have these bits you've found looked into and sorted. We understand finding problems recently after purchasing is not ideal and puts a damper on your experience which is why warranty is in place so we can help get them sorted for you. It can take a good few days for the Gov website to show the car is taxed, I can see online the car is taxed so you're absolutely fine to use your car.

Thank you
Hannah

Rated 5 out of 5 stars

Great experience buying my car from…

Great experience buying my car from this garage. There was absolutely no pressure at any point – no hard selling, no pushy tactics, and not even any of the usual “you’ll miss out if you don’t decide now” fear-of-loss lines. Just honest answers and the space to look around and think properly. The whole process was simple, straightforward, and genuinely enjoyable. I felt comfortable making my decision and would definitely recommend them to anyone looking for a stress-free car purchase.

February 2, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for a lovely review! We do really appreciate your feedback!

Enjoy your new car.

Hannah

Rated 5 out of 5 stars

Excellent

Excellent, definitely recommend if you are buying a car, very helpful staff. Nothing was too much trouble for them. Friendly staff.

February 22, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your lovely feedback Marianne, we hope you enjoy your new car!

Many thanks
Hannah

Rated 5 out of 5 stars

Quick and easy smooth transaction

Quick and easy smooth transaction. Very helpful. Would recommend.

February 21, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your review Adele, glad to hear the process was smooth. We hope you enjoy your new car!

Thanks
Hannah

Rated 5 out of 5 stars

Very happy with my experience buying my…

Very happy with my experience buying my first car from Catalina of Stanningley. The team were friendly, which made the whole process feel relaxed and stress free. Michael got everything sorted quickly and made the purchase happen without any hassle and I was on the road in no time!

February 16, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your feedback Jamie, we really appreciate your feedback!

Enjoy your new car.

Hannah

Rated 5 out of 5 stars

Recently bought an Audi A5 from them

Recently bought an Audi A5 from them. Traveled from cumbria, john who was dealing with us was amazing. Let me know when the purchase email came through, had to let him know when we where collecting the vehicle so rang on my way down. The car was ready and waiting for us. Top class service & customer service 10/10. Thanks john.

February 15, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fantastic review Stephanie!

We really appreciate your feedback.

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

really helpful

really helpful, the car was spotless and absolutely lovely inside. No problems at all with the car, i love it. was the quickest car buying process and the simplest, very efficient.

February 15, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review, we appreciate your feedback!

Enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Great experience from pulling up and…

Great experience from pulling up and looking round cars and taking the car for a test drive. There was no pestering from the sales men, let you look around on own. Very welcoming

February 14, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an amazing review! We hope you enjoy your new car.

We really appreciate your feedback.

Many thanks
Hannah

Rated 5 out of 5 stars

Fast, Efficient, Polite

Michael dealt with my purchase of a Focus ST3. He answered any questions and kept me updated through WhatsApp on when the car was going to be ready for collection. On collection everything was really fast and I was good to go in about 10 minutes after signing a few forms. Smooth experience. Would recommend and use again in the future

February 13, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an amazing review Brad! We hope you enjoy your new car.

We really appreciate your feedback.

Many thanks
Hannah

Rated 5 out of 5 stars

Great customer service

Great customer service the staff was great would highly recommend this dealership to anyone who’s looking for a reliable and affordable cars at amazing prices

February 14, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an lovely review, we hope you enjoy your new car.

We really appreciate your feedback.

Many thanks
Hannah

Rated 5 out of 5 stars

Great experience!

Bought a car from here, the salesman Steve was friendly, helpful and not at all pushy. Answered all our questions, organised test drive and ultimately got a sale! Unfortunately, less than a week later, engine light came on but we emailed Hannah at aftersales who couldn't have been more helpful. We took the car back next day, issue was detected, a sensor was at fault which couldnt have been predicted. Car collected the same afternoon. Perfect speedy service, highly recommended!

February 1, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a fantastic review Dorn! We hope you enjoy your new car.

Many thanks
Hannah

Rated 5 out of 5 stars

Recently bought a Fiat 500 from…

Recently bought a Fiat 500 from Catalina of Stanningley, and so far I’m very happy with the purchase. It was a super simple process and managed to collect my new car in the same weekend.

February 8, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for an amazing review Lucy! We hope you enjoy your new car.

Many thanks
Hannah

Rated 5 out of 5 stars

New car

I was seen by Michael. He kept me updated throughout the whole process ensuring I’m aware what’s getting done and the progress. The car was all ready for my pick up with all the paperwork and it was nice and clean.
Thank you!

February 1, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for a lovely review Laura!

Enjoy your new car.

Hannah

Rated 5 out of 5 stars

Can’t complain!

Can’t complain. Smooth from start to finish.

February 3, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your feedback Josh, it's really appreciated! We hope you enjoy your new car.

Thanks
Hannah

Rated 5 out of 5 stars

Great service

Sold and bought in the same day, great service

February 5, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thank you for your review Casey.

We hope you enjoy your new car.

Thank you
Hannah

Rated 5 out of 5 stars

My sales rep Michael was 💯 couldn't…

My sales rep Michael was 💯 couldn't fault him at all everything was professional done would 100% recommend very happy with the service

February 9, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for your lovely review Neil!

We hope you enjoy your new car!

Thanks
Hannah

Rated 5 out of 5 stars

5/5 rating

Very professional, friendly staff, fair prices, alot of help and explain clearly to you about finance etc

February 7, 2026
Unprompted review
Catalina of Stanningley logo

Reply from Catalina of Stanningley

Thanks for your lovely review Madaline, we hope you enjoy your new car!

Thanks
Hannah

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look