CFoldAustralia Reviews 

909
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Steve’s customer service was next level. Initially, shipping costs to Perth prevented me making an order. I was keen to lock in a Beast v2 setup. Steve reached out and was able to locate an alterna... See more

Rated 5 out of 5 stars

The build quality of my Chikara pullover is unbelievable! It is at least equal to the top end gear on the market. Every steel bar connects with rolled edges making joins super strong and ensures perfe... See more

Rated 1 out of 5 stars

STAY AWAY Made an order on 9 Aug 2023, have not received my product. Have tried calling, phones are off, not connected. Emailed multiple times, no one responds. Even tried the online chat option off... See more

Rated 1 out of 5 stars

Made a big order for equipment in January 2023 including the insane amount for shipping. Only part of our order arrived, with responses to emails asking for an update only stating they don't know wh... See more

Company details

  1. Fitness Equipment Store

Written by the company

cfoldaustralia.com


Contact info

3.7

Average

TrustScore 3.5 out of 5

909 reviews

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1-star

No recent history of asking for reviews

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3.7

All reviews

(909)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very helpful staff

Steve was super helpful and was always punctual and professional in our conversation. Great service, highly recommend using Catch. Thanks again guys.

August 22, 2022
Unprompted review
Rated 5 out of 5 stars

Best purchase I’ve ever made

I could not be happier with my home gym and accessories. The support team were very happy to answer my questions to make sure it was suitable and made sure everything was received, especially Steve.
I purchased the Ultimate Commercial Smith Machine bundle, an extra attachments bundle and a dumbbell rack. Commercial quality is right! What I have at home is BETTER than the local gym!! I was really impressed with the assembly instructions, very easy to follow and packed in a logical sequence. Converting the theatre room into a home gym was the best decision I ever made!! I have returned to buy more accessories and will return again. Thank-you

August 15, 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic company

Fantastic company, with incredible equipment and staff. Wouldn’t use any other company for gym equipment.

August 7, 2022
Unprompted review
Rated 5 out of 5 stars

Gym Mat Fab!

The 1 metre square rubber mats are 15mm thick and quite rigid.
The great thing about these is that they are not going to ruffle or buckle.
I had another type that whilst very soft and seemingly comfortable, but frustrating as they quickly ended up messed-up and untidy, downright dangerous.

July 22, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent customer service & product range

Very happy with the service and product range at Catch. From our first visit to view and discuss products to the numerous emails I had with questions , to purchase and delivery their customer service was excellent. Very happy with the quality of our Premium Gym Package

June 29, 2022
Unprompted review
Rated 1 out of 5 stars

Go with someone else and save yourself a headache.

First time purchasing from Catch Fitness and it's been an absolutely terrible experience. The website claimed they were ahead of schedule on orders but that's certainly not what happened in my case.

After three weeks of chasing up my order I ended up having to drive out and pick it up myself. Communication from Catch Fitness was abysmal. Every single time I was given a time frame for update it came and went without contact. Each time I had to follow up again, only to be told they didn't have any updates.

When it was clear they had no idea where my delivery was, Catch Fitness finally agreed to reship "as fast as possible". Four days later I was told they were still trying to figure out what would be the fastest way to get to me, and that my order would probably be sent out the following week.

I had to organise to leave work early in order to drive out there to pick up my order. After 4-5 emails and 3 phone calls nobody was able to tell me whether or not my order was even at the warehouse. Upon pickup when I asked if I could get the delivery fee refunded I was met with more confusion. Apparently they'll need to check with their manager about that one.

I wish I could have written a positive review of a piece of gym equipment. Unfortunately, the entire ordeal has been overshadowed by consistent unprofessional behaviour and incompetence. I knew it would be a bit of a gamble ordering from someone other than my normal supplier. I'll know not to order from here again.

June 3, 2022

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