Great Le Creuset mugs. They did take an extra few days to arrive though. Noticeable lack of updates on delivery status which was frustrating but all ended well.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Recently bought a coffee machine. I really wasn’t sure where to start so I called for some advice before purchasing. The customer service was amazing! Sam was so knowledgeable and helped me choose the... See more
Bought a £3000 Espresso machine from these people last September it has developed a fault the machine has been looked at by a specialist it needs the regulator replacing. Made phone calls to this... See more
I've used Cater Connect on numerous occasions for my business. They have such a vast range on their website and I always know exactly what's in stock and how long delivery will take. After sales ha... See more
Company details
Written by the company
Cater-Connect UK Is a distributor of catering equipment and restaurant supplies. Guaranteeing the lowest prices across all kitchen appliances and tableware. With access to all market leading brands within hospitality we ensure the latest design innovation and availability of product. Why not use other services such as: design, repairs and maintenance, installations and removal of old equipment. Here at Cater-Connect we offer a fast, free and a tailored service to suit all sizes of business. With fair pricing across all major brands across our tableware, kitchen appliances, warewashing and refrigeration categories, why not click, shop or call us today weather you are a bar, school, cafe, hotel or restaurants.
Contact info
Office 11, Coast , CT6 8QQ, London, United Kingdom
- 01227 806181
- sales@cater-connect.co.uk
- cater-connect.co.uk
3.9
Great
95 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Poor customer service
Poor customer service. Calls were never answered. Initial emails were unanswered. The only time I got a response was when I asked if this whole establishment was a scam as the customer service felt like a scam. Only then did I get a reply. And despite being promised they would update me as to when they got the item from the manufacturer, this didnt happen. So I requested a refund, which to their credit was promptly issued.
November 20, 2024
Reply from Cater-ConnectUK
Good Afternoon, thank you for your feedback. We offer multiple streams of customer service contact methods- customers that are unable to reach through via phones have the option of email and live chat.
I’m glad your issue was resolved.
Thank you from cater-connect.
I had to chase down my order for about…
I had to chase down my order for about a month and more, which was suppose to be next working week order but it did not happened.
After few failed attempts to talk to customer service, one day they picked up my phone and he told me order has not been dispatched yet (even though 21 days has been gone since they took my money). Then after another week I rang them AGAIN. The gentleman told me it will with me within days and atlast after five days it arrived!!!
November 8, 2024
Our product was delivered fine but when…
Our product was delivered fine but when we tried to use it, the centre mixer paddle stopped spinning after 10 minutes and no longer works ... We have contacted cater connect about this and sent a video as further evidence of the issue. We were told our concern would be realised with their service support and get it resolved quickly ... Since then we have followed up a week later and we are now getting close to two weeks since we raised our issue and still have had no response ... So very unimpressed with the after sales support .
October 18, 2024
The customer experience was simple and efficient.
My first time to purchase from Cater-Connect and I found the customer experience simple and efficient.
Product descriptions were good, purchase process easy. Free quick delivery
October 18, 2024
Took amost 2 weeks to come
Took amost 2 weeks to come
They blame the delivery company but I never even got tracking for the first time and they only answered phone or emails on day three. But the product is great once I got it
October 18, 2024
Product is great but delivery was well…
Product is great but delivery was well overdue and missed the event I had ordered the glasses for
October 3, 2024
Bought a £3000 Espresso machine from…
Bought a £3000 Espresso machine from these people last September it has developed a fault the machine has been looked at by a specialist it needs the regulator replacing.
Made phone calls to this company only to be told I had to email, so far I have sent 4 no response on customer service whatsoever totally useless.
I wouldn't us these people again.
Rubbish
August 23, 2024
Unprompted review
Excellent customer service
August 12, 2024
Terrible Service and Misinformed about delivery dates.
Ordered goods on a 3 - 5 day delivery having checked stock before placing the order.
After 2 weeks we were still chasing the goods and only received part delivery despite the company advising they had dispatched in full.
We are still, 20 days later waiting for the remainder of the goods we ordered and paid for.
Service has been terrible.
July 23, 2024
Reply from Cater-ConnectUK
Hi Michelle can you tell me what you feel is partly received? I would have also suggested contacting us directly for a resolution rather than taking to the blissful platform of reviews. We serve over 3000 customers per year and unfortunately the minority use review systems to bully companies. I can’t think of any positive reason this review will bring. Instead it hurts smaller companies like us. Please take your response off line to respond and try to resolve. Please also provide your order number on doing so.
Easy process and great frying pans.
July 8, 2024
Good value products and great delivery service
July 8, 2024
Non professionalism
Non professionalism, time wasters, pride with no foundation. You have other choices, do not waste your time, wonderful people!
July 1, 2024
Unprompted review
Waited 3 extra weeks for the burner to…
Waited 3 extra weeks for the burner to come . The owner just gave excuses. All previous bad reviews describe well the reliability of this company.
Costed me a lot of money ordering from them ( because of their unreliability )
May 15, 2024
Unprompted review
Reply from Cater-ConnectUK
Hi Dragos, thank you for your response. I emulate your frustration this was an industry known issue with Blue Seal's container / logistical problem. Furthermore i can see we provided numerous updates to your self and a number of your staff, i am not sure you were all communicating internally with the updates provided. We also offered a cancellation option as we're not operational to negatively impact businesses but at times we cannot control situations such as logistics.
Thank you Cater-Connect
Thank you Cater-Connect for an excellent service. Very positive experience and quick delivery service. Your customer service was very polite and professional.
June 10, 2024
Unprompted review
Highly recommend
Highly recommend, great customer service and fast delivery. Staff are really friendly and helpful. Thank you to Sam for your help.
June 5, 2024
Unprompted review
I agree to the bad reviewers
In short, the worst company ever, I fully agree with all the bad reviews, I believe that all the good reviews are fake,THE MOST DISHONEST COMPANY,once they have your money, you don't have a chance in the world to get it back, they will have a million reasons why they don't have to return it.BUYING FROM THEM IS LIKE BUYING FROM A THIRD COUNTRY.
February 15, 2024
Unprompted review
Great communication from this company
Great communication from this company. They could not have been more helpful.
May 7, 2024
Recommended Prices & Delivery
Fast service, great products and prices. We’ve saved huge amounts. Highly recommended
April 24, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.