Cater-ConnectUK Reviews 

LATE DELIVERY:
Ordered and paid for a product on 04/01/23.
Received the product on 23/01/23.

Unox detergent 1L x 10 order No.#3716

These online companies increasingly rely on the law of large numbers while being unreliable. They can reach many people, so if a couple of people the company has tricked, they do not care or want to deal with that. They are not willing to admit any responsibility for their error or what they cause for their customers with their negligent business behaviour. The owner is very proud of their over 2,5 million turnovers for a year, so those few clients can be ditched. SO WATCH out that you are not the next one they throw in the bin. They sell products that they don't even have. You will pay for the item, but you will never receive it, and if you are brave enough to complain quickly, take offence, and instead of delivering the product they sold a month ago, they refund the money. My 11-year-old daughter tried to save money for her grandma to buy an excellent fondue. We ordered on time, two weeks upfront. (I received a gift from another company which I ordered only four days before Christmas). We hadn't received a gift after a week, so I started to worry. I contact them by live chat. The person I talked to granted it would arrive by Friday. Christmas eve was on Saturday. As you can imagine, we haven't received anything, and my daughter was crying all Chrismas day with her grandma, and all the family was very emotional and upset. Of course, the company was not working until the 3rd of January. When I spoke with the owner, he did not even care what they caused.
Not even try to save the situation or us as a client or send us something or give an extra gift voucher or apologies. In addition, very suspicious when a company has only 5 stars and 1-star reviews. I used to work for a real estate company in Spain where they organised and added at least 3-4 people with 5-star reviews every time they received a bad review. Their IT guy tried to do everything to delete reviews. We had to speak with our friends and family to take pictures and upload them as a positive 5-star review. I left after 2,5 months this company. So before you order from a company, read a lot of reviews, and where there are a lot of negative reviews, especially when they are complaining for the same reason, believe them and avoid the company. Negative reviews are not fake. The owner even complained for the covid. That there are a lot of problems with the delivery. I ordered almost every single gift this Christmas online with delivery, and there were no delays due to Covid or the delivery company's fault. Terrible neglected customer service, especially from the owner itself and Amber Thompson.

Your excuse and what you write are not valid and they are just an excuse. I have spoken with the owner, and you tried to polish it up and now cancelled my reviews as you don't like when somebody tells the truth. You sent a refund even though I did not accept it. I asked you to send me the product I ordered. If the delivery company lost my items, you should have proof. You asked to cancel my review as I told them through, and probably not nice to share what you caused for us at Christmas. I am not rude, but I do not let myself flash in the toilet as you do with clients with complaints. As I can see not the only one who complains about your untrustworthy delivery system. You can ask for cancellation. I will continue to write each time, as I am fed up with companies trying to polish up their mistakes without taking responsibility!!!! I was not speaking with you abusing, especially in front of my children, and my partner was sitting in the car with me, and I was speaking hands-free. I was very calm and assertive, and I didn't accept your excuse, which was probably difficult to accept. So, I have 4 other people to prove how I was speaking during our phone call. In addition, I still have all my emails which I was writing very kindly! However, you made crying and upset my daughter and my mother on Christmas. What would you accept???

Furthermore, I still have an email sent by Amber Thompson on the 21st that you don't have the product in the colour I ordered, and if I am happy with another, she can send it to me immediately. So what is the truth now???? Did you lose it in the warehouse? The delivery company lost? You never even sent it? Did you lose in the HUB, or haven't you got in the right colour? The one who doesn't like to be faced with this problem and reviews it's you as a company as it points out the compy's weakness!!!! Especially if you read the reviews, each negative one almost has the same problem!!!

Nice, fast, go

Good quality product at a good price, and reasonable delivery time. However marked down a star, as the shipping was quite expensive, for a single item.

ordered on the 16th delivered on the 28th,Was supposed to be 3 to 5 working day delivery but took 7 with no information of delivery given, I was told Fri and then it arrives on Mon, just needs better communication

Very good service

I ordered 2 x 5 litres of detergent and rinse but have 10 x 1 litre bottles delivered. I’m still able to use this but it’s a bit inconvenient having to swap over more frequently. I just thought I’d let you know.

Really patient customer service, they reply every message that I sent them

I've got a year to utilize. For all conditions, it is a really nice website.

My problem was fixed quickly and effectively because to good communication.The quality of the service really amazed me.

Excellent service; extremely lovely; no issues at all

Every stage of the process involves contacting me for approval. With me, everyone is polite and honest.

Work with it easily. The process was quite straightforward. Could not have asked for better support!

Every single customer support representative has been really kind and helpful.

GOOD customer service. They genuinely answer all questions and offer assistance. Thanks and keep up the fantastic work.

It's hard to find catering equipment distributors in this city, but CaterConnect has everything I need and after reading their reviews I believe they're one of the best both in terms of customer service and pricing.

Although the process is slow, I appreciate that they take their time to get to a fair agreement.

CaterConnect met all our expectations and then some. They walked us through the entire catering equipment purchase process and helped us get exactly what we needed.

CaterConnect sells high end restaurant equipment like top-of-the-line ranges and ovens.

My son in law wants a pasta maker for christmas. I searched on line and found the exact same product at varying prices. Then, I clicked on Cater-Connect. So glad I did. The same product for less than half the price. Needless to say, I am impressed (so far) Wont be 100% sure until christmas day. Excellent delivery too.
Thank you